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Palmar Beach Resort and Spa Riviera Maya All-Inclusive

4.5 star property
Luxury property on the beach, with 6 outdoor pools

Choose dates to view prices

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers a beachfront retreat with three swim-up bars and sun loungers. Guests enjoy body treatments or hot stone massages at the spa, yoga classes, a 24-hour health club, and six international restaurants.

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • All inclusive
  • Gym

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | 2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Premium Suite

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Luxury Suite, Ocean View (Connecting)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 116 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up) | 2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Premium Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

7.6 out of 10
Good
(5 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up) | 2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Junior Suite (Swim Up)

8.2 out of 10
Very good
(12 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Luxury Suite

8.6 out of 10
Excellent
(56 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout) | Pool | 6 outdoor pools, free cabanas, pool umbrellas

Luxury Suite (Walkout)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Junior Suite

9.4 out of 10
Exceptional
(29 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, Ocean View

2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Luxury Suite, Ocean View

8.0 out of 10
Very good
(47 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 6 min drive - 2.2 km
  • Puerto Morelos Beach - 9 min drive - 3.9 km
  • Crococun Zoo - 11 min drive - 5.6 km
  • Ojo de Agua Beach - 12 min drive - 6.4 km
  • Puerto Morelos Town Square - 13 min drive - 6.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Villa Marina - ‬16 min drive
  • ‪Route 66 - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Mike's Coffee - ‬16 min drive
  • ‪Le Chique - ‬4 min walk

About this property

Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Luxury all-inclusive property near Puerto Morelos Beach
Consider a stay at Palmar Beach Resort and Spa Riviera Maya All-Inclusive and take advantage of 3 swim-up bars, 3 poolside bars, and a terrace. With a beachfront location, free beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Indulge in hydrotherapy, a sports massage, and a manicure/pedicure at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The 24-hour health club offers fitness classes and yoga classes; other things to do include kayaking, snorkeling, and volleyball. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
Other perks at this property include:
  • 6 outdoor pools and a children's pool, along with a waterslide, 3 swim-up bars, and free cabanas
  • Free self parking
  • 2 outdoor tennis courts, an area shuttle, and babysitting (surcharge)
  • Outdoor furniture, multilingual staff, and a 24-hour front desk
  • Guest reviews speak highly of the pool and helpful staff
Room features
All 435 rooms feature comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 50-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Couples/private dining

Restaurants on site

  • LE CHIQUE
  • SIENA
  • SPOON
  • TAPAZ
  • ZAVAZ

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,154 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 4 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

Is Palmar Beach Resort and Spa Riviera Maya All-Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball, and more.

Where is Palmar Beach Resort and Spa Riviera Maya All-Inclusive located?

Located in Puerto Morelos, this beachfront property is in a national park, just steps from Petempich Bay and Arrecife de Puerto Morelos National Park. Puerto Morelos Beach is 1.8 mi (2.9 km) away.

Palmar Beach Resort and Spa Riviera Maya All-Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 396 out of 1000 reviews
Rating 8 - Good. 227 out of 1000 reviews
Rating 6 - Okay. 157 out of 1000 reviews
Rating 4 - Poor. 105 out of 1000 reviews
Rating 2 - Terrible. 115 out of 1000 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 5 nights in Jul 2025

10/10 Excellent

Roya

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Jul 2025

10/10 Excellent

Jazzmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time, definitely would stay again
Stayed 3 nights in Oct 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and attentive. The food quality is very good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Gene Nester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, only 30 min from the airport, the food was great, the rooms were wonderful and the staff was awesome.
Stayed 6 nights in Mar 2024

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Amenities
O
Stayed 7 nights in Mar 2025

10/10 Excellent

Borbala

Liked: Cleanliness, amenities
Excellent
Stayed 5 nights in Mar 2024

8/10 Good

Ofelia

Liked: Cleanliness, staff & service, amenities
All the staff was great, very attentive and respectful, and always greeted with a smile. Dealing with no hot water for the first half of our trip was frustrating especially coming from the airport and wanting to have a nice warm bath. We traveled with a one year old and she also had to shower with very cold water which she cried about. Other than that, everything else was great.
Stayed 8 nights in Jan 2025

10/10 Excellent

Siyieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love , love, love the premium swim up room. Just hate it rained all day due to a potential Hurricane (out of you all control) 😊
Stayed 3 nights in Jun 2024

10/10 Excellent

Ary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2024

2/10 Terrible

Shari

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend staying here! Went for a quick family getaway for a week before all the hustle & bustle of the school year. HUGE MISTAKE 😳. First, the hotel is not listed in google maps so our driver had to circle several times in order to even find the property. The property has no signage anywhere so once you’ve arrived you don’t even know you’ve arrived. We then pull up to the lackluster entrance of the resort(if you want to call it that). We stepped out of our black car onto maybe Gilligan’s Island, that may be a compliment actually. You are greeted with the horrendous smell of sewage. No bellhop, no welcome drink just FUNK!!! Our kids immediately looked at us and was like y'all got scammed didn’t y’all. We were mortified. The smell, the lack of proper greeting. Our room wasn’t ready, which for the life of me I couldn’t understand because it seemed as if we were the only people on the “resort”. There is so much more to write about this place, but I’m getting worked up again just thinking about it! Save your money… I wouldn’t even accept a free vacation from this place. Do better. You all should not be open for business. I will say the staff was apologetic & sympathized with us.
Stayed 3 nights in Aug 2025

4/10 Poor

Karen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The resort was in the process of being sold and only two restaurants were open. The breakfast and lunch buffet closed half way through our trip and they ran out of food on multiple occasions. Not the trip I paid for or was expecting. They had no beach/pool restaurant and the did they did have was very limited
Stayed 7 nights in Oct 2024

8/10 Good

Adrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is limited beach and you cannot swim in the ocean due to all the seaweed that washes ashore. There’s piles and piles of seaweed.
Stayed 5 nights in Mar 2024

2/10 Terrible

Nasser

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They advertise as they have beach but don’t have beach they have fake pictures just to make book and they will never give you your money back even if you didn’t check in
Stayed 7 nights in Jun 2024

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
Below average
Stayed 6 nights in Jul 2024

6/10 Okay

fadi

Liked: Cleanliness, property conditions & facilities
Food is average tasting but clean, also they seemed to understand gluten allergy so thats a plus, kids area small with only 1 small slide, concierge service was not useful. Beach area is very narrow and filled with seaweed so we couldnt enjoy the beach at all
Stayed 5 nights in Mar 2024

6/10 Okay

Kristy Ann

Liked: Staff & service
The restaurants are not open regularly, the Mexican food is the worst I've had, and there are strong sewage smells outside the buffet and at other locations. The pool outside of my room was often filthy, and we did not go in. I booked and paid for 10 rooms, but I personally received a room that reeked of paint and chemicals and never had hot water. While we had a good time, it was despite rather than becuase of the resort.
Stayed 8 nights in Oct 2024

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It lacks entertainment and music. It should have a night club or a place to dance every night. In the pool are it should be music. The only good thing is the food but after diner your force to watch a 1 hour show and a bar to drink on. That’s all no entertainment. Is like they your going in to eat and sleep early. If all you want is to relax then this is the place. Is a beautiful place it has everything you need to relax all day long.
Stayed 5 nights in Aug 2024

2/10 Terrible

judith

Disliked: Staff & service
They are not friendly and very unaccommodating they were not nice at all
Stayed 3 nights in Jul 2024

4/10 Poor

Cherrelle

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food is bland, I paid for the room (1109) with the swim up room and outside jacuzzi, it doesn’t work. The outside showers don’t work, I tried to use 2 of them. The drinks are watered down. Limited transportation to the resort, due to the location of the resort. There are no close shopping plazas or tourists outside the resort. There are no nearby excursions, the swim up bar hours are very unclear, and close very early (5:30 pm) and poor communication with management.
Stayed 3 nights in Oct 2024

4/10 Poor

Henry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was a huge disappointment to our group, the facilities are nice and rooms were spacious and clean. The food was not good at all, poor service and no available bottle water except in your room. They only serve beer from tap and only offer one brand. No ability to purchase or order different beer. They have more salesman on staff than servers. Stay away!!
Stayed 4 nights in Apr 2024

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional! From checkin to bar service we were very impressed. We were given a promotion upon booking of $1000 resort credits - if you wanted to use them you had to spend money which overall was a scam to get you to book so be weary of these promotions. We had a few issues with our room and it was fixed immediately! The app they use is a bit sluggish but does get the job done. If you are a beach ocean person this is not the place to go. Very little beach and ocean is very shallow and rocky and tons of weeds that they don’t remove like normal resorts. Overall if you lounge around the pool this is a good place to stay!
Stayed 9 nights in May 2024

6/10 Okay

Issac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Azul stay

Nice hotel, nice rooms, decent pools, good room service, friendly staff. Only thing that sucked for us is, we are huge ocean people so the fact that you can't really enjoy the beach because of the rocks and seaweed really ruined our experience. Pretty sure its almost year round for seaweed. Plus rocks never move. The mexican cantina resturant was ok, the Italian was good but VERY small portions so be sure to order at least 2 plates. Other then that it is very chill and doesn't seem like it ever gets wild there, more of retirement/kid place. I don't think I would go back. Sorry...
Stayed 2 nights in Mar 2024

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service
I would rate the hotel at 3.5 stars. The staff was exceptional friendly, respectful, and attentive. However, I was disappointed that many of the restaurants and the buffet were closed during my stay. I visited during Labor Day week, and the property was relatively empty. On my last day, I struggled to find an open place to eat, which led me to rely on room service, which was free due to the closed restaurants. This resort is more suited for relaxation rather than partying, with a lot of older guests present. The highlight of my stay was definitely the room. It was spacious, featuring a balcony and an in room jacuzzi by far the best room I’ve ever stayed in. Unfortunately, the food didn’t meet my expectations. There were no tacos available when I ordered room service, so I opted for a quesadilla that was less than satisfactory compared to what I’ve had in New York. Additionally, some of the concrete around the pool area needs repair.
Stayed 3 nights in Sep 2024

4/10 Poor

Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many things to consider if you want to be at this property. First of, we got a room in the third floor, but the elevator did not work. The service was not what we are used to in Cancun. If you want to have a beautiful beach to enjoy your vacations, forget it! The beach here is pretty bad and instead of sand you end up swimming in mud. If you have kids, the activities are almost inexistent, plus the fact that hotel staff does not know what they are and where they are. If you want to get dry with the sun after a day in the pool, this is the property. There were no towels, we went to get some in the morning and only two of the six days we could get them, in the afternoon there were none, so we could not change it. At the teens club the ac was not working. Pretty bad property Food was good though.
Stayed 5 nights in Jul 2024