외관

윈덤 가든 캉쿤 다운타운 여행 후기

4 out of 5
윈덤 가든 캉쿤 다운타운
AV. Tulum SM. 4 MZA. 14 Lote 2, Cancun, QROO

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 398개" "
평점 8 - 좋아요. 1000개 이용 후기 중 316개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 166개" "
평점 4 - 별로예요. 1000개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 56개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

gyeongmin

좋아요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

JEONG

Xplor이나 Xel-ha 셔틀 버스가 숙소 앞에서 정차해서 편리합니다. 그 외엔 시내 접근이 용이합니다만 숙소 수준은 그냥 평이합니다.
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 5월 2일
Dear JEONG, Thank your for leaving your comments about your time with us, it is glad to know you have enjoyed our facilities. It will be a pleasure to welcome you back soon. Sincerely,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
조식좋고 합리적인가격 깔끔하고 편안한숙소 월마트,ADO(는 택시로 5~10분 이내 거리 40~55pesos
2018년 2월에 1박 숙박함
답변 제공: Lucia Chablé 님, 2018년 3월 12일
Hello, Thank you very much for your comments, we really appreciate your feedback and we hope to see you back soon! Best regards

10/10 - 훌륭해요

YOUNSOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
경제적이며 깔끔함
가격도 경제적이고 조식도 훌룡했습니다 직원들도 친절하며 방도 깔끔했습니다
2018년 2월에 2박 숙박함
답변 제공: Lucia Chablé 님, 2018년 3월 12일
Hello Yousoo, Thank you very much for your comments, we really appreciate your feedback and we hope to see you back soon! Best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 6월에 1박 숙박함
Muchas gracias por indicarnos sobre su reciente estancia, agradecemos mucho su preferencia y la oportunidad que nos brindó para ser su anfitrión, reforzaremos nuestros estándares de calidad y servicio para que en su próxima estancia disfrute el 100% de satisfacción.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen servicio
2024년 4월에 1박 숙박함

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed a month here recently and the staff was SUPERB!! I am a recent amputee & this was my first solo trip and although I have stayed in Cancun many times before this was a first at a hotel downtown. The pool was very accessible, the restaurant had some great specials (just wish there were more traditional Mexican options) but they were very accommodating. I had a regular room and was able to move about comfortably. The housekeeper on my floor (2nd) was terrific. Room was always freshened and I appreciated the towel characters (yes I tipped her). The area around has good restaurant options, Walmart, Plaza Americas & Chedauri are all within walking distance. You are approx a 10 min Uber ride to the beach. My only 2 complaints I have was there is no microwave in the room (even though the website says there is) but you do get a small fridge and the air conditioning did not work for my last 10 days. You also are provided bottled water daily with your housekeeping. In addition I met some awesome guests from various parts around the world (a few will be life long) so that’s an added bonus. Thank you Guadalupe, Mario, Diego, Gilberto, Ricardo and all of you made my trip very memorable.
2024년 2월에 19박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 20일
Dear Christine, Thank you so much for taking the time out to post such a detailed and thoughtful review about your time here.It was a pleasure to have you stay with us and we are delighted to note that we were able to make your visit memorable. Rest assured the details will be shared with the areas in charge for improvement. We look forward to welcoming you back soon.Sincerely,

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service.
2024년 3월에 1박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 20일
Dear Anthony, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

6/10 - 괜찮아요

Victor

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Amazing staff but facilities are dated and room was noisy. Our room looked like recently renovated but AC was through a noisy portable unit. For a brand name hotel we were expecting a more standardized facilities.
2024년 3월에 1박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 27일
Dear Victor, First of all receive our warmest greetings from Cancun. We deeply apologize for the inconveniences caused, please make sure we will pass on your comments to the correct department for their consideration and improvement. Once again, we would like to thank you for your important opinion, and we all hope that you had a pleasant journey home.Sincerely

6/10 - 괜찮아요

Martha

좋아요: 청결 상태
Limpio, bueno para estancia de una o dos noches máximo y para viaje laboral. Para viaje de turismo no lo ocuparía
2024년 3월에 1박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 15일
Apreciable Martha, Muchas gracias por habernos elegido para su estadía en Cancún. Agradecemos el tiempo que se tomó para dejar su valoración la cual suma a la mejora de nuestros servicios y satisfacción de nuestros huéspedes. Para nosotros será un placer recibirle nuevamente en un futuro no lejano. Sinceramente,

10/10 - 훌륭해요

Chandan

2024년 3월에 1박 숙박함
답변 제공: QA / Calidad 님, 2024년 4월 2일
Dear Chandan, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

2/10 - 너무 별로예요

Saisuma

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed there for 2 nights and felt very inconvenient. When we informed the reception, a person came after so long checked something (didn’t solve the issue), said he would come back in 5 min but never came back. It was very hot and couldn’t sleep the entire night. We were shifted to another room the next day because of that but it was really disappointing.
답변 제공: QA / Calidad 님, 2024년 3월 11일
Dear Saisuma, Thank you for taking the time to tell us about your experience at Wyndham Garden Cancun Downtown. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.Nevertheless, as you mentioned the following day we provided you an upgraded room, with additional amenities, and we remained at your service for all you might need. Here at Wyndham Garden, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

8/10 - 좋아요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable.
2024년 2월에 2박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 8일
Dear Nancy, Thank you for your visit and for leaving your comments. It will a pleasure to welcome you back soon.Sincerely

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
This is a definitely not a 4-star hotel, 3-star at best. The room was adequate but noisy, I could hear the room talking next door so very thin walls.
2024년 2월에 2박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 8일
Dear Richard, First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, and we apologize if we do not meet your expectations, please make sure these will be shared with the departments in charge, this help us to improve due to our main goal is that our guests’ memorable vacations. Once again, we are sorry and all hope to have a second chance to welcome you back in the future. Sincerely,

6/10 - 괜찮아요

Debra

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Woman at the front desk was just okay, not very friendly. The guys at concierge were very friendly and helpful (motivated by tips obviously, lol). We reserved a king size bed and was assured by receptionist at check in thats what we were getting, but when we got in the room, we had dbl queens. Shower was dirty with calcium and water spots built up, and no hot water, just luke warm for both nights we stayed. We dined in the hotel restaurant our first night and although we were the 2nd guests to arrive, no one would take our order even though there were 3 waiters standing around looking at us. After about 15 minutes, they finally took our order, but did not serve our drinks or the chips and salsa for another 15 minutes until we asked if we could at least get the cokes we ordered, as well as our margaritas. Never did get chips and salsa, and meanwhile 4 other tables who came in well after us were served drinks and chips promptly within a few minutes of arriving. After finally complaining, the waiter apologized, saying it was his fault, and he messed up, even though he kept looking at us and walking past us numerous times to help other tables. It took almost a full hour to get a couple of tacos with no drink refills. This was not the Marriott we expected and we will definitely steer people away from this location!!
2024년 2월에 2박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 8일
Dear Debra,Thank you for taking the time to tell us about your experience at Wyndham Garden Cancun Downtown. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.Your feedback is very important to us, and we are saddened to hear your room details. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

6/10 - 괜찮아요

Pooyan 님, Shrader St.

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 20일
Dear Pooyan, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

8/10 - 좋아요

Christine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This spot is very convenient to everything you will need. Staff is very helpful & friendly (thank you Guadalupe at the front desk you made check in lovely & easy) and rooms are as pictured and clean, beds are comfortable. Only thing I would have liked to see was a better selection of authentic Mexican dishes offered on the menu in the restaurant. I would absolutely recommend this hotel & location to others.
2024년 2월에 3박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 8일
Dear Christine, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.In addition we would like to share you that we are changing a new menu, with more Mexican dishes option. We hope to welcome you again soon.Sincerely,

8/10 - 좋아요

Juan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was exellent and the breakfast is absolutely delicious and fresh.
2024년 1월에 3박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 8일
Dear Juan, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, Vans, quiet hotel good service
2024년 2월에 1박 숙박함
답변 제공: QA / Calidad 님, 2024년 3월 8일
Dear David, Thank you for letting your opinion about your time here and it is glad to know you have enjoyed your stay. It will be a pleasure to welcome you back soon. Sincerely,

6/10 - 괜찮아요

Shariq

연인과의 여행
좋아요: 직원 및 서비스
The property seems to be old. The room is not sound proof so you will hear a lot of noise specially on weekends. The staffs are good & helpful. The location is good.
2024년 1월에 2박 숙박함
답변 제공: QA Manager 님, 2024년 1월 31일
Dear Shariq, First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, it is glad our staff exceed your expectations with their service. On the othe hand we are sorry hotel's appearance did not meet your expectations please make sure we are committed to offering our guests memorable vacations, and your opinion is very important. Once again, thank you for your feedback, and we all hope that you had a pleasant journey home.Sincerely,

10/10 - 훌륭해요

Kyoko

좋아요: 청결 상태, 직원 및 서비스
長距離バス停からは歩いて25分と遠いですが、Uber を利用すれば便利な所です。徒歩圏内にショッピングセンターがあります。
2024년 1월에 2박 숙박함
답변 제공: QA Manager 님, 2024년 1월 31일
Dear Kyoko, Thank you for taking the time to tell us about your experience at Wyndham Garden Cancun Downtown. We look forward to welcome you back soon. Sincerely,

6/10 - 괜찮아요

Matthew

2024년 1월에 1박 숙박함
답변 제공: QA Manager 님, 2024년 1월 31일
Dear Matthew, Thank you for your scoring , we would like to know more about your time here due to we are committed to offering our guests memorable vacations, and your opinion is very important. We look forward to welcoming you back soon.Sincerely,

6/10 - 괜찮아요

Karolina

2024년 1월에 2박 숙박함
답변 제공: QA Manager 님, 2024년 1월 31일
Apreciable Karolina, Reciba nuestros más cordiales saludos.Esperamos haya disfrutado de su estadía en Cancún, será un placer recibirle nuevamente pronto. Sinceramente,

10/10 - 훌륭해요

VaLori

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, the staff was very nice and helpful. The breakfast buffet is very good consisting of traditional American and Mexican dishes. We stayed there at the start of our month long vacation and returned at the end of the trip as well. Highly recommended.
2024년 1월에 2박 숙박함
답변 제공: QA Manager 님, 2024년 1월 23일
Dear VaLori, We thank you for your visit, all hope you have enjoyed your time here at your second home. It will be a pleasure to welcome you back soon.Sincerely,

6/10 - 괜찮아요

Daniel

별로예요: 직원 및 서비스
Hotel normal para pasar una noche
Siendo Gold no tuve ninguna atención, ni subida de categoría de habitación.
2024년 1월에 1박 숙박함
답변 제공: QA Manager 님, 2024년 1월 23일
Apreciable Daniel, Reciba nuestras más sinceras disculpas por no haber cumplido con sus expectativas, hemos tomado nota de sus comentarios los cuales son valiosos para mejora de los mismos. Esperamos tener una segunda oportunidad de recibirle en un futuro. Quedamos a sus órdenes. Saludos cordiales,

6/10 - 괜찮아요

Caroline

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was not as good looking as the pictures. Way too expensive for what it was
2023년 12월에 1박 숙박함
답변 제공: QA Manager 님, 2024년 1월 23일
Dear Caroline, First of all, thank you for your visit. We sincerely regret our services did not meet your expectations please make sure we are committed to offering our guests memorable vacations. Once again, we are sorry and all hope to have a second chance to welcome you back in the future. Sincerely,

10/10 - 훌륭해요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2023년 12월에 1박 숙박함
답변 제공: Gerencia General 님, 2024년 1월 23일
Apreciable Fernando, Muchas gracias por habernos elegido para su estadía en Cancún. Agradecemos el tiempo que se tomó para compartir sus comentarios. Será un honor recibirle nuevamente pronto, en su segunda casa. ¡Saludos cordiales!

2/10 - 너무 별로예요

Nimisha

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Good location but property is pretty run down. I had a terrible nights stay where I could not sleep due to their service room making so much noise I could hear into my room. They offered to let me switch rooms but all other rooms were equally noisy there was no point in moving. Would not stay here again.
2024년 1월에 1박 숙박함
답변 제공: QA Manager 님, 2024년 1월 23일
Dear Nimisha, Thank you for taking the time to tell us about your experience at Wyndham Garden Cancun Downtown. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies.Your feedback is very important to us, and we are saddened to hear your room details. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

4/10 - 별로예요

Timothy

2024년 1월에 2박 숙박함
답변 제공: QA Manager 님, 2024년 1월 23일
Dear Timothy, First of all receive our warmest greetings from Cancun.Thank you for your ranking, we would like to know more about your time here, your opinion is very important for us. It will be a pleasure to welcome you back soon.Sincerely

8/10 - 좋아요

Charanjit

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: QA Manager 님, 2024년 1월 31일
Dear Charanjit, Muchas gracias por su puntuación con resprcto a su estadía con nosotros, esperamos tener el honor de recibirle nuevamente pronto en su segunda casa en Cancún. Quedamos a sus ordenes, Saludos coordiales

4/10 - 별로예요

Sanjay

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is located close to a good number of restaurants, and the hotel rooms were alright (at first glance!) .. But when we settled in for the night, we realized that there were bed bugs!! Could not sleep the whole night:-(.. The next day was yet another surprise.. There was no hot water in the bath and we had to manage with cold water instead. And this was not a one day problem but an issue on all the three days we stayed there:-(. I also believe there was black fungus on the ceiling! I just wonder how this property has gotten a 4 star rating..
2023년 12월에 3박 숙박함

8/10 - 좋아요

Kirstyn

좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
2023년 12월에 2박 숙박함
답변 제공: FELICES FIESTAS 님, 2023년 12월 21일
Buenas tardes, En nombre de la familia Wyndham Garden Cancún Centro, agradecemos el tiempo que se tomo para calificar nuestro servicio. Así mismo, agradecemos su preferencia ya que esto nos ayuda a seguir mejorando a futuro para siempre seguir dando un servicio de calidad y calidez que nos caracteriza a nuestro huésped. Le deseamos felices fiestas y esperamos verlo pronto.

8/10 - 좋아요

JUAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Gerencia General 님, 2023년 12월 22일
Estimado Sr. Juan, Muchas gracias por su reciente visita, esperamos haber cumplido con sus expectativas de alojamiento. Será un placer recibirlo nuevamente en un futuro en su segunda cada en Cancún. Sinceramente,

6/10 - 괜찮아요

Raj

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel is lovely, only downside is walls between rooms are very thin. Also the toilets are hard to flush but I believe this is a local area rather than a hotel issue.
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Raj, First of all receive our warmest greetings from Cancun. We deeply apologize for the inconveniences caused, please make sure we will pass on your comments to the correct department for their consideration and improvement. Once again, we would like to thank you for your imporant opinion, and all hope that you had a pleasant journey home.Sincerely

10/10 - 훌륭해요

Gerardo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Gerencia General 님, 2023년 12월 22일
Apreciable Sr. Gerardo, Agradecemos el tiempo que se tomó para dejar su valoración, esperamos haya disfrutado su estadía con nosotros.Será un placer recibirle nuevamente en un futuro no lejano. Quedamos a sus órdenes,

2/10 - 너무 별로예요

Nubia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definately not a 4 star hotel. It is old and smells like dust. There was mold in the shower.

10/10 - 훌륭해요

Daniela

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

lizzet

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

GERARDO OCHOA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NA
2023년 11월에 2박 숙박함

4/10 - 별로예요

Jacob

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no microwave in the room. One was brought to the room without a working turntable, then it completely died. Had to get another one. The minifridge was not cool enough, the food I bought went bad. The bike in the gym is half working. Lots of tile missing in the swimming pool. The thermostat was falling off of the wall and held on by wires only. Won't be staying here again.
2023년 11월에 4박 숙박함

8/10 - 좋아요

Almaquio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Regular
El hotel es bueno en razón de el costo, lo malo es que el cuarto que me asignaron tenía descompuesto el aire acondicionado y tenía uno móvil (pingüino) y en la noche se calló el conducto que arroja el aire caliente y la habitación parecía un sauna.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Yuls

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel está en pésimas condiciones me cambiaron 4 veces de habitación y nunca hubo servicio de agua caliente ni de internet.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Juan Esteban

2023년 11월에 1박 숙박함

4/10 - 별로예요

RUDY

좋아요: 청결 상태
2023년 11월에 3박 숙박함

8/10 - 좋아요

José Pedro

좋아요: 청결 상태, 객실의 편안함
Viagem de aniversário
Foi tudo bom só o café da manhã ficou a desejar, por fslta de reposição.
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

FRANCISCO JAVIER URQUIJO

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Grecia

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien
2023년 11월에 3박 숙박함

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool area is small. Needs to be heated. Communication between front desk and others needs to be improved.
2023년 11월에 3박 숙박함

8/10 - 좋아요

Bruce

2023년 11월에 1박 숙박함