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드림 리조트의 르 프란스웍 호텔 앤 스파 여행 후기

4 out of 5
드림 리조트의 르 프란스웍 호텔 앤 스파
Minor Road 16, Franschhoek, Western Cape

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 144개 이용 후기 중 67개" "
평점 8 - 좋아요. 144개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 144개 이용 후기 중 20개" "
평점 4 - 별로예요. 144개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 144개 이용 후기 중 5개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Jill

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Communication issues
Having emailed the hotel prior to our arrival specifically asking for a one bedroom villa but not a ground floor one and definitely not Nos 72 or 73. We arrived and we’re booked into 73 ground floor villa. Told could not change as fully booked despite 4 being available on their website. The villa we eventually stayed in was ok but a little tired.
2024년 2월에 3박 숙박함

8/10 - 좋아요

Gina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quaint stay in the wine country…
Beautiful property. Gardens were the best feature. Needs some updating. Loved the staff. Good food. Tennis court and jacuzzi needed updating. No yoga or pilates classes. Load shedding is real, interruption of power. Bring electrical adapters
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Natalie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Brilliant hotel!

6/10 - 괜찮아요

Linton

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Sadly, a hotel that’s past its best.
We stayed here last year and thought we’d give it another try this year (we felt it was very average last time) and sadly this time we were disappointed all round. The reception we received on arrival was indifferent as was our check-out, not even a, “How was your stay”, or “Where are you off to next”. Our room was tatty (extractor fan missing in bathroom, carpet loose at edges and decor generally chipped). Other guests who were there and had been going for years also had the same comments. We won’t be returning as there’s plenty of quality accommodation in Franschhoek where they welcome and treat guest as individuals rather than just another room filled with a fee.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Louise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel in Franschoek, really good value,
Excellent hotel in Franschoek, really good value, super breakfast & lovely rooms.
2024년 1월에 2박 숙박함

8/10 - 좋아요

berend

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Forgotten item- stolen
I would have given this hotel 5 stars. We loved it and the staff were wonderful. My mistake was leaving an expensive item behind in the room. I have contacted the hotel and while assured they would respond they haven’t. Sadly this has tarnished the experiences.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Heidi Emma

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Melanie

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Christophe

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The management of this hotel is absolutely inadequate for an hotel of this standing
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Geir

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

4/10 - 별로예요

Burkhardt

별로예요: 직원 및 서비스
Nie wieder
Wenn mein ein Doppelzimmer bucht, zahlt man ein Doppelzimmer. Das war bislang immer so. In diesem Hotel war man überrascht, das ein Doppelzimmer von 2 Personen, Ehemann und Ehefrau genutzt wurde und man verlangte einen erheblichen Aufpreis. Ein kulantes Abweichen über eine friends and family rate wurde abgelehnt. Dafür quietschte das Bett und nur noch die Pfosten eines ehemaligen Himmelbetts standen. In die Jahre gekommen, schade...
2023년 11월에 1박 숙박함
답변 제공: Jami Comalie 님, 2023년 11월 28일
Dear Mr. Nie Wieder, Thank you for taking the time to complete the survey about your stay at Le Franschhoek Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.Kindly note the booking made was booked for one adult only, therefor we charged an additional person's fee. We hope to see you at Le Franschhoek Hotel & Spa again soon!Kind regards,Le Franschhoek Hotel & Spa

2/10 - 너무 별로예요

Maryann

2023년 9월에 2박 숙박함

8/10 - 좋아요

pam 님, Swindon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location with Villa accommodation. Short distance to centre and to meet Tram for wine exploration. Reception organized a driver to take us to vineyards of our choice as we only had an afternoon to explore them. Went above and beyond. Thank you.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Thiru

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

JM

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Johnathon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Sarel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing! Every single thing.
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Marius

2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Marc

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Above expectations. Most enjoyable and relaxed
An excellent Hotel that exceeded our expectations. Very quiet and peaceful with very pleasant and cheerful staff. Website was not helpful as to find the restaurant menus it was easier to go to them. Swimming pool seemed a bit small for such a large hotel. For some guests it may be a bit far from the village centre. Already looking forward to returning next year.
2023년 2월에 5박 숙박함

8/10 - 좋아요

Hans-Heinrich

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schönes landestypisches Hotel, toller Ausblick, gute Lage - für Gäste mit Auto!
2023년 2월에 2박 숙박함

8/10 - 좋아요

Maggie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
beautiful setting
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Victor

10/10 - 훌륭해요

Harald 님, Delray Beach

8/10 - 좋아요

jeremy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Basically very good. A gorgeous location. But smelly drains
2022년 11월에 3박 숙박함

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Le Franschhoek Hotel & Spa 님, 2022년 9월 20일
Dear KevinThank you for taking the time to complete the survey about your stay at Le Franschhoek Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Le Franschhoek Hotel & Spa again soon!Kind regards,Le Franschhoek Hotel & Spa

10/10 - 훌륭해요

Claes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Le Franschhoek Hotel & Spa 님, 2022년 9월 20일
Dear ClaesThank you for taking the time to complete the survey about your stay at Le Franschhoek Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Le Franschhoek Hotel & Spa again soon!Kind regards,Le Franschhoek Hotel & Spa

10/10 - 훌륭해요

Bazil

2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Sneha 님, bloomfield

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and amazing service
2022년 2월에 4박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top notch hotel
One of the nicest hotels we have stayed at
2022년 3월에 3박 숙박함

10/10 - 훌륭해요

Sielan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel
Excellent! The accommodations was excellent, beautiful view of the mountains. The staff, starting from the reception to housekeeping went above to ensure COVID safety and ensure we had everything we needed in our room. I would definitely recommend this place if you are looking for a quiet and save place to visit during the pandemic.
2021년 6월에 2박 숙박함
답변 제공: Linda-Marie 님, 2021년 6월 22일
Thank you very much for the feedback, we are always most gratifying when guests take the time to give us feedback on their stay. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back in the not too distant future. Kind regards The Le Franschhoek Team

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
Lovely views. Well maintained facilities. Service however during our stay was rather poor - especially in the bar/barista area. Staff morale was low and this could be felt in their demeanour and service levels
2020년 12월에 3박 숙박함

6/10 - 괜찮아요

Johanna

2020년 11월에 1박 숙박함

10/10 - 훌륭해요

Sanjith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
France in SA, Le Franschhoek is the place to be!
The hotel is situated at the foot of the mountain and from a location point of view gives you the best views one can find in the area. The staff are about the friendliest you can get and the General Manager is hands on with his teams he manages as this property is large and has many areas to take care of and ensure guests are satisfied with their overall experience like the pool area, the gardens which is well maintained and has themes flowing from one to the other. To keep it in this shape one requires an eye for attention to detail and on the ball remedy. The dining and bar area is well staffed and trained with pleasant people to take care of your needs. I will definitely recommend and be back to experience this place with my family. A stone throw from the main town as well but more importantly away from the hustle and bustle.
2020년 11월에 2박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 2박 숙박함

10/10 - 훌륭해요

Clarence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff somewhat 'dozy. Lovely hotel and site. We found it strange that the lovely pool had no toilet facilities or changing room!
2020년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel in lovely setting but needs updating . Bathrooms in need of refurbishment and air con not working properly. Pool needs heating .
2020년 2월에 2박 숙박함
답변 제공: General Manager 님, 2020년 3월 9일
Thank you very much for the feedback, We are currently in the planning stages of a refurbishment to address the aging facilities. We trust that we will be able to welcome you back in the not too distant future. Kind Regards Chris C Snyman

10/10 - 훌륭해요

Renata C P S

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Chris C Snyman 님, 2020년 3월 9일
Thank you very much for the feedback, It is always most gratifying when guests have enjoyed their experience and we trust that we will be able to welcome you back in the not too distant future.

8/10 - 좋아요

실제 이용하신 고객

Fantastic location at the head of the Franschhoek valley. The villas are in need of some urgent maintenance. They are starting to feel very tired.
2019년 11월에 4박 숙박함
답변 제공: Chris Snyman General Manager 님, 2019년 12월 4일
Thank you very much for your feedback. It is always most gratifying when guests have enjoyed their experience with us. We have noted your feedback and you will be pleased to know that we are currently refurbishing the outdated units to ensure an improved product in the near future. We look forward to welcoming you back. Kind regards, Chris Snyman General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Beautiful hotel. We booked a villa and loved it. Staff were very helpful
2019년 10월에 3박 숙박함
답변 제공: Chris C 님, 2019년 10월 29일
Thank you very much for the feedback and review. We trust we will be able to welcome you back in the not too distant future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property with a chargeable service into town (approx 10 mins) if you choose not to drive. This spa was amazing and our massages were great to finish our hectic trip across eastern and western cape. The spa and hotel is sheer class it’s gardens and views are stunning . Every room seems to have a beautiful view of some sort, we had fab gardens out of the right window and a view of the side gardens fountain and main lodge from the front. When you turned out towards the car all we saw were gardens fields and mountains it was great. Staff were very good but we were a little disappointed at breakfast. Lots of staff around and we were greeted very nicely but no one came to see if we needed more tea or coffee, we had to order eggs but they came overdone and then there was no bacon at the station , when my husband asked he was told it was still being cooked hence eggs were cold. I think topping up of the hot food could be better and staff standing talking when guests are left without drinks was possibly the worse attention to detail at breakfast we had received throughout our two weeks. Saying that the place it’s self was amazing and other areas exceeded our expectations hence without hesitation we would return. If you go please book int the Foliage restaurant in town it’s amazing food service and a great experience as you watch your food being cooked by great chefs. Vegan and vegetarian options are unique too . It’s possibly the best food I have ever tasted.
2019년 9월에 1박 숙박함
답변 제공: General Manager 님, 2019년 9월 25일
Thank you very much for the feedback, We will be sure to implement corrective measures in our breakfast service and offering. We look forward to welcoming you back in the not too distant future. Kind Regards Chris C Snyman

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Franschhoek retreat
Lovely hotel with beautiful gardens and amazing views of the mountains, from the welcome bubbles to the excellent breakfast, we had a fabulous stay. Service all round was really exceptional!
2019년 8월에 1박 숙박함
답변 제공: General Manager 님, 2019년 8월 26일
Dear Andrea, We are most pleased that you enjoyed your experience and look forward to welcoming you back in the not too distant future. Kind Regards Chris C Snyman

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Beautiful setting, brilliant staff
Absolutely beautiful setting!! The staff was very welcoming and the reception was personal and warm. The facilities are slightly dated and have seen fair wear and tear, nothing a little TLC and an update won't solve. The breakfast was lovely with the dining area enjoying one of the most exquisite views of the valley.
2019년 8월에 1박 숙박함
답변 제공: General Manager 님, 2019년 8월 26일
Thank you for the review and we re most pleased that you enjoyed the experience with us. Please know that we are in the planning stages of a refurbishment to ensure an improved product forthwith and we look forward to welcoming you back in the not too distant future. Kind Regards Chris C Snyman

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stort og fint rom. Litt uheldige med toalett som lakk og maur på badet. Men det ordnet de fort. God mat og godt vinutvalg, samt veldig god frokost. Behjelpelige med transport rundt om i nærområdet. Pent hotel i fantastiske omgivelser.
2019년 7월에 2박 숙박함
답변 제공: General Manager 님, 2019년 8월 28일
Dear Thomas, Thank you very much for the review. We are always delighted when guest have enjoyed the experience and we look forward to welcoming you back in the not too distant future Kind Regards Chris C Snyman

8/10 - 좋아요

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아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grosse Villa mit sehr guten Ausstattung. Nur jetzt im Winter etwas kalt (nur Luftheizung). Die Badezimmer (z.B. Kleine Waschbecken) eher ‚minimalistisch‘ und vielleicht verbessbar. Das Frühstück ist grandios und das Personal super nett.
2019년 7월에 2박 숙박함
답변 제공: General Manager 님, 2019년 8월 28일
Thank you very much for the review. We are always delighted when guest have enjoyed the experience and we look forward to welcoming you back in the not too distant future Kind Regards Chris C Snyman