2/10 - 너무 별로예요
Archie 님, Oxon hill
2026년 1월 22일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I had an extremely disappointing experience with OZ Hotel Management in Cartagena.
I booked a four night stay but was forced to leave after the first night due to a genuine family emergency. I immediately informed hotel management and requested reimbursement for the unused nights. Despite the circumstances, they refused to refund even a single night and showed zero empathy or flexibility.
I understand policies exist, but hospitality is about people, not just rules. The complete lack of compassion and unwillingness to work with a guest during a family emergency was shocking and unprofessional.
Customer service was dismissive and unhelpful, and communication felt cold and transactional. This experience left a very bad impression and is not what I expect from a hotel that claims to value guests.
I would strongly caution traveler, especially those who may need flexibility to think twice before booking here. If something unexpected happens, do not expect understanding or support.
Archie
2026년 1월에 4박 숙박함
