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퀄리티 인 & 스위트 유니버시티 에어리어 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 400개 이용 후기 중 103개" "
평점 8 - 좋아요. 400개 이용 후기 중 111개" "
평점 6 - 괜찮아요. 400개 이용 후기 중 63개" "
평점 4 - 별로예요. 400개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 400개 이용 후기 중 76개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

8/10 - 좋아요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was very uncomfortable.
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Jane 님, Morehead City

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was not safe at all. There were people living at the motel. Lots of trash. Rooms smelled like cigarettes and pot. Never will I stay at a Quality Inn.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 14일
Dear Guest,Thank you for your feedback. We are truly sorry to hear about your experience. Your comments have been shared with our management team to address the issues immediately. We strive to provide a safe and comfortable environment for all our guests and will work diligently to improve. If you would like to discuss this further, please contact our guest services team.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jacky

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was problems with the appliances in the room the microwave didn't work then the refrigerator quit and the tv had a fuzzy picture
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Guest,We're truly sorry to hear about the inconveniences you experienced during your stay. Ensuring our guests have a seamless and enjoyable experience is our top priority, and we apologize for falling short in this instance. Your feedback is invaluable to us, and we'll address these issues immediately to prevent recurrence. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Joanne 님, Lisbon Falls

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Older property that could use an upgrade. Staff was pleasant and helpful. Room was clean. Surrounding area was clean. Lots of security cameras outside. Free breakfast.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Guest,Thank you for sharing your feedback with us! We're glad to hear that you found our staff pleasant and helpful, and that you appreciated the cleanliness of both your room and the surrounding area. We understand your comments about the property's age and will certainly take them into consideration as we strive to improve our facilities. It's great to know that you enjoyed our complimentary breakfast and felt secure with our security measures in place. We hope to welcome you back again in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

me

단체 여행
No water when we checked in at 11:30pm, no discount or bottled water offered. Manager said it was the cities problem since they didn’t notify the hotel before. Two nights later, no hot water! Manager recently apologized via email, but no refund! This is a poorly managed property.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Guest,Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable as it helps us identify areas for improvement.We regret that you experienced issues with the water supply upon your arrival and again during your stay. While we strive to provide a seamless experience for our guests, unfortunately, we were unable to rectify the situation promptly. Please know that we take your concerns seriously, and we are actively working to address the underlying issues to prevent recurrence.Regarding the lack of compensation, we understand your disappointment. Rest assured, we are reviewing our policies to ensure that our guests receive appropriate compensation for any inconvenience they may encounter during their stay.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Sincerely, Hotel Manager

6/10 - 괜찮아요

Adrienne

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Didn’t have hot water and has roaches.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Guest,We are truly sorry to hear about your experience. Providing a comfortable and clean environment is our top priority, and we apologize for falling short during your stay. Rest assured, we are taking immediate action to address the issues you've raised to ensure they are resolved promptly. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Azad

2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Guest,We're truly sorry to hear that your experience fell short of expectations during your recent stay. We take all feedback seriously and will address the issues you've raised to ensure improvements are made. Your satisfaction is paramount to us, and we hope for the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Yimi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bien
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a very good experience during your stay with us. We hope to welcome you back again soon for another enjoyable visit. If there's anything specific you'd like to share about your stay or any suggestions for improvement, please feel free to let us know. Your input helps us continually enhance our guests' experiences.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Pedro

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
bad smell of cigarettes and insects in the rooms

10/10 - 훌륭해요

Dishan

Nice place
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Dishan

좋아요: 청결 상태, 직원 및 서비스
Great service
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Roosemberg

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was nice ! Recomendable
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

florence

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon reaching the property, the location was filled with those who were on substance abuse standing around begging. We entered, and the receptionist, Sunitha, spoke rudely. When we got there, we were told by the receptionist to pay an additional fee for a security deposit. We did and were given the room key. When we entered the room, it reeked of foul order, and the white sheets had brown stains all over. The pillows were overused, stained, and very dirty. The halls leading to the room were dirty, with trash everywhere. We returned and informed the receptionist of the situation and how we could not sleep in such an environment. She responded that her rooms get booked each night, so if we don't like it, we can leave. Mind you, her voice towards us since we got there has been nasty and demeaning. We asked for a refund, and she said we booked off Expedia; they had to refund us, but she would refund the security deposit. Upon calling Expedia for a refund, I was told by a manager and a call center rep that they could not help me cause the receptionist refused to refund me. So I never got to stay in the hotel, and I never got my money refunded. The only thing Expedia could offer me was a 10-dollar cashchain telling me they were sorry for the inconvenience. I was very disappointed in their service and will never use them again. And I will most certainly never book a hotel at this location again
2024년 1월에 1박 숙박함

8/10 - 좋아요

Cloris

👍👍👍👍👍
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Alexander

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Los drenajes del baño tina y shower tapados y las fundas de almohadas sucias ☹️
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Nneoma

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s was poor. Paid for two nights but had to manage and sleep somewhere else and couldn’t complete the two nights.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Catherine

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Could not stay there, had to find a different hotel. Bedding was stained crumbs on gottom sheet, towels had black stains all over. room was just not ok to stay in,
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Bernard

2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Sarah

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Beverly

It was nothing special. We were only there to sleep one night. Needed more options for breakfast!
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
I found roaches in the room I booked for. Associates knocking 15 minutes before 11am check out time
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

JOSEPH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Andy

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Wifi didn’t work and they wouldn’t try fixing it. Also some other guests were incredibly loud through 4am.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and quiet
The location of where I needed to be was convenient. Idk if it was because of the holidays, it seemed particularly quiet, which was good. The employees were very helpful.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Hasnat

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sticky with dirt and Cockroaches!!
The place seemed hardly ever cleaned..the bathroom and the floor was sticky with dirt and there were cockraoches running about..
Cockroaches running around..
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Halle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pictures are deceiving…. Yes it is cheap, but looks gross and in an unsafe environment. My room was still dirty, with stuff all over the sink and burn marks/ hair on my bed. Just gross.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Karen

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were kind and helpful.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Humberto

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sheets and towels were stained, the bathroom sink drain was broken and it didnt drain and the shower had a large hairball on top of the drain. The staff just said ok when i told them about it.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Amanda

별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함

8/10 - 좋아요

enrique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was nice
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Dr Roger

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not good location. But the morning clerk was incredible, nice, polite, professional and helpful!!!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Apeksha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2023년 11월에 1박 숙박함

4/10 - 별로예요

Bethany

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
upon checking in, the customer service representative was rude and wouldn't let us in the lobby, so it was hard to hear and communicate. The outside of the hotel is trashy and dirty. My room was nothing special. The toilet was loose and the bathroom door wouldn't close. We didn't get to experience the breakfast or the gym so not sure how that was. I would definitely not return.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Yhonne

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The sheets were clean but had cigarette burns even though this was a non smoking room. There were cushions for pillows. The good thing about this property was that it was close to the high and had sufficient parking.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Larissa

2023년 10월에 1박 숙박함

8/10 - 좋아요

Tracy

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Dymond

별로예요: 숙박 시설 상태 및 시설
The only nice part was the office.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Todd

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Well to be honest the inside of the room was not bad, however the floor was not swept nor was it cleaned. We spilled a small cup of water and I have photos of the towel we used to wipe up 1/2 cup of water, also it had an old (used) towel from someones previous stay still hanging on back of the bathroom door. The outside of this place is bad… Sketchy patrons hanging outside their rooms, several times someone has went running past our room and when we came back after going to dinner, someone actually has a home grill out by their room cooking.. Don’t feel safe and will not be back, I deserve a refund actually
2023년 9월에 1박 숙박함

4/10 - 별로예요

Kelly

출장 여행
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Eric

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed sheets were not clean. The breakfast was not good and out of most things. Room was musty. Location was good.
2023년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Eric,Thank you for your stay. We apologize for the issues you experienced during your stay. Cleanliness, breakfast quality, and room comfort are important to us, and we're sorry for falling short of your expectations in these areas. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests in the future. We appreciate your understanding and hope you'll consider giving us another chance to provide a more pleasant stay. Thank you for your input.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Al

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stains on the ceiling, comforter, sheets, pillows. A/C hardly worked. Fridge doesn't work. Property basically falling apart. Charges a $60 deposit that I wasn't aware of before check in. Overall, stay away from this place.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Frank

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Yah
2023년 8월에 1박 숙박함
답변 제공: tina 님, 2023년 8월 31일
Thank you for taking your time to review our page. Please rest assured that we are taking the appropriate measures to address the problemand prevent any future occurences.It is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Sydney

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Service and two lights in our room didn't work and the bed kept moving away from the wall
2023년 8월에 1박 숙박함
답변 제공: tina 님, 2023년 8월 25일
thank you for taking time to review our page. we extremely sorry for the inconvenience you faced during your stay

6/10 - 괜찮아요

Cory

2023년 8월에 1박 숙박함
답변 제공: tina 님, 2023년 8월 25일
thank you for taking your time to review our page. here at quaity inn we continuously strive to exceed your expectations

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not the best but not the worst
Quick over night stay for a concert, wasn’t expecting a luxury stay but was mostly disappointed. The front lobby was very misleading. It was clean bright and updated, the room was dingy, and run down. The toilet wasn’t stable so it wobbled when you sat. There was a cricket in the shower when I went to get in the the bed frame was so noisy!
2023년 7월에 1박 숙박함
답변 제공: tina 님, 2023년 8월 25일
Thank you for taking your time to review our page.I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurences.

2/10 - 너무 별로예요

Bruce

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Friendly staff but property isn't as described.
2023년 7월에 1박 숙박함
답변 제공: tina 님, 2023년 8월 25일
Thank you for taking your time to review our page.We are sorry for the inconvenience that you faced during your stay

2/10 - 너무 별로예요

Kevin

2023년 7월에 1박 숙박함
답변 제공: tina 님, 2023년 8월 25일
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