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시카고 클럽 인 & 스위츠 여행 후기

3 out of 5
시카고 클럽 인 & 스위츠
630 Pasquinelli Dr, Westmont, IL

이용 후기

6.2
평점 10 - 훌륭해요. 1016개 이용 후기 중 272개" "
평점 8 - 좋아요. 1016개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 1016개 이용 후기 중 167개" "
평점 4 - 별로예요. 1016개 이용 후기 중 162개" "
평점 2 - 너무 별로예요. 1016개 이용 후기 중 246개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

6/10 - 괜찮아요

Abdul

가족 여행
별로예요: 편의 시설/서비스
We stayed four nights in a double Queen beds room it was clean and comfortable but lacks service, they don't clean the rooms and tell after you leave so you have to ask for new towels every time you need them, and Saturday night was very noisy there was a lot of kids running around late at night and screaming, also the breakfast is very basic scrambled eggs waffle and sausage and cereal no fruits, for these reasons I will not stay there again.
2024년 5월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear Abdul,We’re glad to hear that you found your room clean and comfortable. However, we apologize for the lack of housekeeping services and the noise disturbances you experienced during your stay. Additionally, we regret that our breakfast options did not meet your expectations. Your comments are important to us, and we will work to improve our services and amenities. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

4/10 - 별로예요

VINCENT

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The actual room was okay, but the property looked like it was in the middle of a remodel or renovation. Supplies were stacked up in stairwells. Numerous guests were loud and obnoxious late at night. Breakfast was fine, but the dining area was crowded. Maybe it will be better when the property remodel is completed.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear VINCENT,We're glad to hear that you found your room satisfactory and enjoyed the breakfast. We apologize for the inconvenience caused by the ongoing renovations and the clutter in the stairwells. We also regret any disturbance from other guests during your stay. We're working hard to improve our property and hope that these issues will be resolved once the remodel is completed. Your patience and understanding are greatly appreciated.Sincerely, Hotel Manager

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear Keith,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 - 훌륭해요

Keith

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easygoing for service dog
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear Keith,Thank you for your feedback. We're glad to hear that you had a smooth and easygoing experience with your service dog. We strive to make all our guests feel comfortable and welcome. We look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People was pleasant and friendly
2024년 5월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear Keith,Thank you for your stay. We're happy to hear that you found our staff pleasant and friendly. Your positive feedback is much appreciated. We hope to welcome you back for another enjoyable stay soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Chris

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything about the Chicago club! Fast friendly service...decent breakfast...clean pool...and very clean rooms!!
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay at the Chicago Club. Our team works hard to provide fast, friendly service, and we're glad to know it made a positive impression. It's wonderful to hear that you found the breakfast satisfying, enjoyed our clean pool, and appreciated the cleanliness of your room. We hope to welcome you back for another fantastic stay soon!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kevin

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They had big rats running around
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 17일
Dear Guest,We sincerely apologize for any inconvenience caused by the presence of rodents during your stay. Rest assured, we take cleanliness and pest control seriously, and we are addressing this issue immediately. Your feedback is invaluable, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place has numerous bugs throughout my room and the staff was very disrespectful towards the situation. I do not know how they are still in business
2024년 5월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear Joseph,We're sorry to hear about your experience with the bugs in your room and the disrespectful staff. This is not reflective of our standards of service. Your feedback is invaluable, and we will take immediate action to address these issues. We will conduct a thorough inspection and cleaning of our rooms and provide additional training for our staff to ensure that all guests are treated with the utmost respect and courtesy. Request your understanding and continued patronage.Sincerely, Hotel Manager

2/10 - 너무 별로예요

unique

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Security doors were broken little to no towels
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 10일
Dear Guest,We apologize for the inconvenience caused by the broken security doors and the shortage of towels during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that we fell short of meeting your expectations in these areas. Your feedback is valuable to us, and we will address these issues promptly to prevent any recurrence in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jaxon

출장 여행, 가족 여행
좋아요: 직원 및 서비스
easy check in. the pool is outdated and there is no hot tub.
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 10일
Dear Jaxon,Thank you for your stay. We're glad to hear that you found the check-in process easy. However, we apologize for any disappointment regarding the pool facilities. We appreciate your feedback about the outdated pool and the absence of a hot tub. We'll take your comments into consideration as we strive to improve our amenities for our guests. Please visit us again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jason 님, Oak Park

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved it
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 8일
Dear Jason,Thanks for being a guest at our hotel. We're thrilled that you enjoyed your stay with us. Your review means the world to us! We look forward to welcoming you all back soon. Sincerely, Hotel Manager

8/10 - 좋아요

Leticia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean and bed was comfortable! We got the lush suite and it was so relaxing. Got a free late check out as well. Breakfast had good options.Only bad thing would be we were close to the pool so it was a little loud because of the kids but other than that everything was great!
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 7일
Dear Leticia,Thank you for your stay and feedback. We're thrilled to hear that you enjoyed your stay in our lush suite and found the room to be very clean and comfortable! It's fantastic to know that you appreciated the complimentary late check-out and the good breakfast options. However, we apologize for any inconvenience caused by noise from the nearby pool. We'll consider ways to mitigate noise for guests in rooms close to the pool area in the future. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Taryn

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were GREAT to me and my friend and made our stay VERY comfortable! Our room was cheap and when our tv was messed up in the first room, they moved us to another room! Breakfast was great and FREE! Very quiet! My only cons were I wish the room in the pool were a little bit more clean but other than that! PERFECT!!!
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear Taryn,Thank you for your wonderful review! We're delighted to hear that our staff made your stay comfortable and that you enjoyed the complimentary breakfast. We're glad we could quickly resolve the issue with your TV by moving you to another room. However, we apologize for any cleanliness issues you encountered with the room and pool. We will address these concerns with our team to ensure improvements are made. We hope to welcome you back for another perfect stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Jacki

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 1일
Dear Jacki,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

jennean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay hotel was quiet and clean
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 30일
Dear Guest,Thank you for your wonderful comment. We're delighted to hear that you enjoyed your stay with us! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

10/10 - 훌륭해요

melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved everything about it ! The only thing was when I went to purchase a water bottle, they were sold out. :/ Other than that it was an amazing experience, DEF RECOMMEND and will be coming back !
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 30일
Dear Melanie,We're thrilled to hear that you had such a positive experience during your stay! It's great to know that you enjoyed everything about your visit, except for the sold-out water bottle. We apologize for any inconvenience this caused. Your recommendation means a lot to us, and we're looking forward to welcoming you back for another amazing experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Alexis

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 1일
Dear Alexis,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon!Sincerely, Hotel Manager

8/10 - 좋아요

jeffrey

가족 여행
좋아요: 직원 및 서비스
Just an older property.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Jeffrey,Thank you for your recent stay at our property. We understand that our property may have some age, and we appreciate your understanding. We continually strive to maintain and improve our facilities to ensure a comfortable stay for all our guests. We hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Oathaniel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
There was hair still on the shower walls after checking in.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Guest,Thank you for your feedback. We apologize for the oversight with the cleanliness of your room. Your comfort and satisfaction are important to us, and we will address this issue promptly with our housekeeping team to ensure that it doesn't happen again. Please visit us again.Sincerely, Hotel Manager

8/10 - 좋아요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you for the services the personal very! helpful. I like also the store restaurant nearby, although the room could've been cleaned with scented cleaning product to make it a homier experience. Lastly the water pressure wasn't that strong but the staff were very kind.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Jesus,Thank you for your feedback. We're thrilled to hear that you found our staff to be very helpful and enjoyed the nearby store restaurant. Your satisfaction is important to us, and we appreciate your suggestion regarding the use of scented cleaning products to enhance the room's ambiance. We'll certainly take that into consideration. We apologize for the inconvenience with the water pressure and will address it promptly. We're glad you had a positive experience overall, and we look forward to welcoming you back for an even better stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Marta

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a room on the first floor and water started to leak from the lamp fixture in the bathroom. When I called the front desk they said they’ll check the room above but I never heard back from them. If you need a quick place to stay and don’t care about luxury then you’ll be fine .
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Marta,We're deeply sorry to hear about the water leak issue you experienced during your stay. We apologize for any inconvenience and frustration this may have caused you. Rest assured, we will investigate the matter further and take the necessary steps to address and resolve the issue to prevent it from happening again in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Faith

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Alyssa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely disgusting room smelt like cigarettes/mold when I told the owner all he said was “I’m so sorry” All the towels were stained the baths had other peoples hair all over the walls! Pool was green
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Alyssa,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely, Hotel Manager

8/10 - 좋아요

Andy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Neighbors are noisy, but that’s not the property’s fault.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Andy,We appreciate your understanding regarding the noise from neighboring guests. While we strive to provide a peaceful environment for all our guests, we understand that noise from other guests can sometimes be unavoidable. Thank you for your understanding, and we hope the rest of your stay is enjoyable. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Sonia

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool water was so cold that my young children could not stay in the water. I called Front desk and he refused to look at it. I asked for a supervisor and he said I could not speak to one. He said to call in the morning. We only stayed one night hoping my children could enjoy the pool and by morning we would have to check out. Front desk was very rude and not accommodating.
2024년 4월에 1박 숙박함
답변 제공: Up 님, 2024년 4월 20일
Hello Sonia Sorry to hear that but we check pool temperature is 81 we can not put higher then 81 Thank you have a happy day

8/10 - 좋아요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Greg,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You can tell the owners are putting money back into the property. Probably the best deal in the area.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Jason,Thank you for acknowledging the efforts we've made to improve our property. We're committed to reinvesting in our facilities to provide the best experience for our guests. It's wonderful to hear that you found our accommodations to be the best deal in the area. We appreciate your support and look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel always accommodating and always do late. Check outs at no charge.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Denise,Thank you for your great feedback. We're thrilled to hear that you had a great experience at our hotel! Providing excellent service and accommodating our guests' needs are top priorities for us, and we're delighted that we could make your stay enjoyable. We appreciate your kind words and your loyalty. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place and staff
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Thomas,Thank you for your fabulous feedback! We're delighted to hear that you enjoyed your experience at our hotel and found our staff to be friendly and helpful. Providing excellent service and a pleasant environment for our guests is our top priority, and we're glad we could make your stay enjoyable. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 - 좋아요

Destiny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

6/10 - 괜찮아요

Vonjae'

단체 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
A lot of yelling at 2-4am in the morning
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,We apologize for any disturbance caused by the noise during your stay. Providing a peaceful environment for our guests is important to us, and we'll address this issue with our team to ensure that noise levels are kept to a minimum during late hours. We hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hallways smell bad
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear David,Thank you for your stay. We apologize for any inconvenience caused by the unpleasant odor in the hallways. We'll address this issue promptly to ensure a more comfortable experience for everyone. We hope to have the opportunity to welcome you back for an enjoyable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

taywan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every time i come to Chicago it's my go to from here on
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Guest,We're thrilled to hear that you've had such a positive experience with us! Thank you for making us your go-to choice whenever you visit Chicago. We're dedicated to providing exceptional service and accommodations, and we're delighted that we've been able to exceed your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

fadi

2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear Fadi,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 - 훌륭해요

November F.

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just as I expected
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Guest,Thanks for your stay at our hotel and the valuable review. We're glad to hear that your stay met your expectations! Providing a consistent experience is important to us, and we appreciate you choosing our hotel. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Demitrius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 - 좋아요

My

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 30일
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

8/10 - 좋아요

Jonathan

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
Need to be better
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Jonathan,Thank you for your feedback. We're sorry to hear that we didn't meet your expectations during your stay. Your satisfaction is important to us, and we apologize for any shortcomings you experienced. We appreciate your input and will take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just had a great weekend getaway there so clean, quiet and peaceful. You gotta check out the lush room
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Angel,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great weekend getaway and found our property to be clean, quiet, and peaceful. It's fantastic to know that you enjoyed the lush room as well. Your satisfaction is our utmost priority, and we're delighted that we could contribute to a memorable stay for you. We appreciate your kind words and look forward to welcoming you back for another relaxing getaway in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Taylor

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 27일
Dear Taylor,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Jesse

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
suites are very nice, very friendly staff clean rooms and the pool was good and clean
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Jesse,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service, and it's fantastic to know that you found them to be friendly and accommodating. We also prioritize cleanliness, so it's great to hear that both your room and the pool met your expectations. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 - 좋아요

kunuji adeyemi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear David,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Jessika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Jessika,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Makel

Decent not to shabby
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Makel,Thank you for your feedback. We're glad to hear that you found your experience to be decent. If there's anything specific that stood out to you as particularly positive or any areas where you feel we could improve, please let us know. Your satisfaction is important to us, and we want to ensure that your next stay with us is even better. We appreciate your business and hope to welcome you back again in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Jarrod

좋아요: 청결 상태, 편의 시설/서비스
Dece
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Jarrod,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

4/10 - 별로예요

Felicia

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Side and back doors left unlocked. Anyone can walk in and not be seen
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Felicia,Thank you for bringing this to our attention. The safety and security of our guests are of utmost importance to us, and we take your feedback very seriously. We will immediately address this issue with our staff to ensure that proper security measures are in place at all times to prevent unauthorized access. Your feedback helps us to improve, and we appreciate your assistance in maintaining a safe environment for all our guests. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dave

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room with hot tub!!
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Dave,Thanks for your stay at our hotel and the valuable review. We're thrilled to hear that you enjoyed your room with a hot tub! It's wonderful to know that you had a great experience and were able to relax and unwind during your stay. We hope to have the pleasure of welcoming you back for another fantastic stay soon. Sincerely, Hotel Manager

10/10 - 훌륭해요

Ruby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, professional staff, and the best part was that we rested well, very quiet
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Ruby,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel very clean, our staff professional, and that you were able to rest well in a quiet environment. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

8/10 - 좋아요

Iesha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that they have a nice breakfast and my kids enjoyed the swimming pool
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Guest,Thank you very much for your stay. We're delighted to hear that you and your kids enjoyed our breakfast and swimming pool during your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager