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시카고 클럽 인 & 스위츠 여행 후기

3 out of 5
시카고 클럽 인 & 스위츠
630 Pasquinelli Dr, Westmont, IL

이용 후기

6.2
평점 10 - 훌륭해요. 1002개 이용 후기 중 262개" "
평점 8 - 좋아요. 1002개 이용 후기 중 162개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 166개" "
평점 4 - 별로예요. 1002개 이용 후기 중 166개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 246개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

8/10 - 좋아요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you for the services the personal very! helpful. I like also the store restaurant nearby, although the room could've been cleaned with scented cleaning product to make it a homier experience. Lastly the water pressure wasn't that strong but the staff were very kind.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Jesus,Thank you for your feedback. We're thrilled to hear that you found our staff to be very helpful and enjoyed the nearby store restaurant. Your satisfaction is important to us, and we appreciate your suggestion regarding the use of scented cleaning products to enhance the room's ambiance. We'll certainly take that into consideration. We apologize for the inconvenience with the water pressure and will address it promptly. We're glad you had a positive experience overall, and we look forward to welcoming you back for an even better stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Marta

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a room on the first floor and water started to leak from the lamp fixture in the bathroom. When I called the front desk they said they’ll check the room above but I never heard back from them. If you need a quick place to stay and don’t care about luxury then you’ll be fine .
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Marta,We're deeply sorry to hear about the water leak issue you experienced during your stay. We apologize for any inconvenience and frustration this may have caused you. Rest assured, we will investigate the matter further and take the necessary steps to address and resolve the issue to prevent it from happening again in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Faith

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Alyssa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely disgusting room smelt like cigarettes/mold when I told the owner all he said was “I’m so sorry” All the towels were stained the baths had other peoples hair all over the walls! Pool was green
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Alyssa,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely, Hotel Manager

8/10 - 좋아요

Andy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Neighbors are noisy, but that’s not the property’s fault.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Andy,We appreciate your understanding regarding the noise from neighboring guests. While we strive to provide a peaceful environment for all our guests, we understand that noise from other guests can sometimes be unavoidable. Thank you for your understanding, and we hope the rest of your stay is enjoyable. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Sonia

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool water was so cold that my young children could not stay in the water. I called Front desk and he refused to look at it. I asked for a supervisor and he said I could not speak to one. He said to call in the morning. We only stayed one night hoping my children could enjoy the pool and by morning we would have to check out. Front desk was very rude and not accommodating.
2024년 4월에 1박 숙박함
답변 제공: Up 님, 2024년 4월 20일
Hello Sonia Sorry to hear that but we check pool temperature is 81 we can not put higher then 81 Thank you have a happy day

8/10 - 좋아요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Greg,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You can tell the owners are putting money back into the property. Probably the best deal in the area.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Jason,Thank you for acknowledging the efforts we've made to improve our property. We're committed to reinvesting in our facilities to provide the best experience for our guests. It's wonderful to hear that you found our accommodations to be the best deal in the area. We appreciate your support and look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel always accommodating and always do late. Check outs at no charge.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Denise,Thank you for your great feedback. We're thrilled to hear that you had a great experience at our hotel! Providing excellent service and accommodating our guests' needs are top priorities for us, and we're delighted that we could make your stay enjoyable. We appreciate your kind words and your loyalty. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place and staff
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Thomas,Thank you for your fabulous feedback! We're delighted to hear that you enjoyed your experience at our hotel and found our staff to be friendly and helpful. Providing excellent service and a pleasant environment for our guests is our top priority, and we're glad we could make your stay enjoyable. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 - 좋아요

Destiny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

6/10 - 괜찮아요

Vonjae'

단체 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
A lot of yelling at 2-4am in the morning
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,We apologize for any disturbance caused by the noise during your stay. Providing a peaceful environment for our guests is important to us, and we'll address this issue with our team to ensure that noise levels are kept to a minimum during late hours. We hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hallways smell bad
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear David,Thank you for your stay. We apologize for any inconvenience caused by the unpleasant odor in the hallways. We'll address this issue promptly to ensure a more comfortable experience for everyone. We hope to have the opportunity to welcome you back for an enjoyable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

taywan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every time i come to Chicago it's my go to from here on
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Guest,We're thrilled to hear that you've had such a positive experience with us! Thank you for making us your go-to choice whenever you visit Chicago. We're dedicated to providing exceptional service and accommodations, and we're delighted that we've been able to exceed your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

November F.

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just as I expected
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Guest,Thanks for your stay at our hotel and the valuable review. We're glad to hear that your stay met your expectations! Providing a consistent experience is important to us, and we appreciate you choosing our hotel. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Demitrius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 - 좋아요

Jonathan

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
Need to be better
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Jonathan,Thank you for your feedback. We're sorry to hear that we didn't meet your expectations during your stay. Your satisfaction is important to us, and we apologize for any shortcomings you experienced. We appreciate your input and will take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just had a great weekend getaway there so clean, quiet and peaceful. You gotta check out the lush room
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Angel,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great weekend getaway and found our property to be clean, quiet, and peaceful. It's fantastic to know that you enjoyed the lush room as well. Your satisfaction is our utmost priority, and we're delighted that we could contribute to a memorable stay for you. We appreciate your kind words and look forward to welcoming you back for another relaxing getaway in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Jesse

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
suites are very nice, very friendly staff clean rooms and the pool was good and clean
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Jesse,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service, and it's fantastic to know that you found them to be friendly and accommodating. We also prioritize cleanliness, so it's great to hear that both your room and the pool met your expectations. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 - 좋아요

kunuji adeyemi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear David,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Jessika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Jessika,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Makel

Decent not to shabby
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Makel,Thank you for your feedback. We're glad to hear that you found your experience to be decent. If there's anything specific that stood out to you as particularly positive or any areas where you feel we could improve, please let us know. Your satisfaction is important to us, and we want to ensure that your next stay with us is even better. We appreciate your business and hope to welcome you back again in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Jarrod

좋아요: 청결 상태, 편의 시설/서비스
Dece
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Jarrod,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

4/10 - 별로예요

Felicia

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Side and back doors left unlocked. Anyone can walk in and not be seen
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Felicia,Thank you for bringing this to our attention. The safety and security of our guests are of utmost importance to us, and we take your feedback very seriously. We will immediately address this issue with our staff to ensure that proper security measures are in place at all times to prevent unauthorized access. Your feedback helps us to improve, and we appreciate your assistance in maintaining a safe environment for all our guests. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dave

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room with hot tub!!
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Dave,Thanks for your stay at our hotel and the valuable review. We're thrilled to hear that you enjoyed your room with a hot tub! It's wonderful to know that you had a great experience and were able to relax and unwind during your stay. We hope to have the pleasure of welcoming you back for another fantastic stay soon. Sincerely, Hotel Manager

10/10 - 훌륭해요

Ruby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, professional staff, and the best part was that we rested well, very quiet
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Ruby,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel very clean, our staff professional, and that you were able to rest well in a quiet environment. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

8/10 - 좋아요

Iesha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that they have a nice breakfast and my kids enjoyed the swimming pool
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Guest,Thank you very much for your stay. We're delighted to hear that you and your kids enjoyed our breakfast and swimming pool during your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager

10/10 - 훌륭해요

Robin

연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the pillows and the amount that was available. Front desk was great.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Robin,Thank you for your positive feedback! We're thrilled to hear that you loved the pillows and appreciated the availability of them during your stay. Additionally, we're glad that you had a great experience with our front desk team. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

8/10 - 좋아요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Sarah,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager

6/10 - 괜찮아요

Michael

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
1. Dirty, out-and-out dirty. 2. Unsafe. Card-lock exit/entrance door near room would not lock. 3. No elevator. If you're over 55 or infirmed 2nd floor requires a walk-up.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Michael,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Dezeray

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Dezeray,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

James

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
One room had a cracked window hidden behind the curtains, there were stains on the wall, and there was food scattered on the stairs leading up to our rooms, not to mention the strong smell of smoke in the hallways in spite of the hotel being “non-smoking”.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear James,We sincerely apologize for the subpar conditions you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience or discomfort caused. Rest assured, we take your feedback seriously and will address these issues promptly with our housekeeping and maintenance teams to ensure that such lapses do not recur. Additionally, we will reinforce our non-smoking policy to ensure compliance throughout the hotel. Hope you will visit again. Sincerely, Hotel Manager

10/10 - 훌륭해요

kunuji adeyemi

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
"Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager"

8/10 - 좋아요

Rosa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Rosa,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

8/10 - 좋아요

Raul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Raul,Thank you for the review. It is really great to find out that you had a good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Michael

2024년 2월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Michael,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

William

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There is were ants everywhere asked for new room said let me find out got nothing
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear William,We sincerely apologize for the inconvenience and discomfort you experienced due to the presence of ants during your stay with us. It's unacceptable that we didn't address your concerns promptly and efficiently. Please know that your feedback is crucial, and we take incidents like this very seriously. We will investigate the matter further and take appropriate measures to ensure that such issues do not recur in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Faith

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty, rooms are hardly cleaned, completely outrageous pricing for what it is. Pictures looks great but very different in person. Holes in doors. Bathroom doors don’t close all the way shut. Staff was very rude. Floors still had scrap on them and lobby floors were visibly dirty and sticky. I would have left if I wasn’t going to lose my deposit.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay at our hotel. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

4/10 - 별로예요

Roshenna

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I only went to take my daughter to the pool but the carpet was nasty and smelled like cat pee in the 1st room. The 2nd room was better but the let out bed was nasty n had stains and the floors were sticky
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Roshenna,We sincerely apologize for the unpleasant experience you encountered during your visit to our hotel. It is disheartening to hear about the issues with the carpet, unpleasant smells, and the condition of the second room. Please know that this does not reflect the high standards we aim to uphold for our guests. We take your feedback seriously, and we will be addressing these cleanliness and maintenance concerns immediately to ensure that they do not persist. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

kunuji adeyemi

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

4/10 - 별로예요

Miranda

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Miranda,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager

10/10 - 훌륭해요

kunuji adeyemi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Anthony

연인과의 여행
Nice quiet and out the way it’s like in the perfect hideaway spot
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Anthony,Thank you for your kind words. We're thrilled to hear that you found our location to be a nice, quiet hideaway spot! Providing a peaceful and secluded environment for our guests is something we strive for, and we're delighted that you enjoyed your stay with us. We look forward to welcoming you back for another relaxing visit in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Deja

별로예요: 숙박 시설 상태 및 시설
It gave motel vibes and cheap. It had a whole in the wall I didn’t even stay there
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 24일
Dear Deja,We apologize for the experience you had. It's disheartening to hear that the hotel gave off a motel-like atmosphere, and we are truly sorry for any inconvenience caused by the hole in the wall. Your feedback is valuable, and we will address these issues to improve the overall quality of our accommodations. We hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Allison

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Allison,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

4/10 - 별로예요

Caleena

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seem to be under construction the cleanliness was not good at all I changed rooms and went to a dirtier room , the pool area had no towels we had to get them from the front desk and it wasn’t as heated as they made it out to be
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
Dear Caleena,We apologize for the inconvenience you experienced during your stay. We're sorry to hear about the cleanliness issues and the challenges with room changes. Your concerns regarding the pool area and temperature are duly noted, and we will address these issues to ensure a more comfortable experience for our guests. We hope to have the opportunity to make it right during your future visits. Sincerely, Hotel Manager

10/10 - 훌륭해요

Donavyn

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Donavyn,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 - 좋아요

Ricardo

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
Dear Ricardo,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Chikira

I would not recommend this hotel to anyone. It’s not safe, we stayed here with our traveling football team and not one of the windows in the room lock. There was ppl who said they weren’t staying there they just come swim when they want, the doors to the hotel stay unlocked all hrs of the night so anyone can come and go at anytime through any exit. Also there was a big fight the first night at 5 am ppl running screaming banging trying to break in a room and rhe 2nd night there was a big party on our floor with ppl blasting music until 6 am. I would avoid the headache.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Chikira,We are sorry to hear about the negative experience during your stay. Your safety and well-being are of the utmost importance, and it's concerning to hear about the issues you face with unsecured windows, unauthorized individuals, and disruptive incidents. We take this feedback seriously, and we will investigate and address these security and noise concerns promptly. Please accept our sincere apologies for the inconvenience and stress caused. We understand your concerns, and we'll work diligently to improve the safety and security of our guests.Sincerely, Hotel Manager