게시일: 2019. 6. 17 , Expedia
DONT RECOMMEND! RUDE, GROSS,&NEVER HEARD OF CUSTOMER SERVICE!
Went as a group of 6 for 3days/2nts. We booked this property 2 months before staying here. We called the property prior to booking and notified them that we will arrive at 2am, what day do we check in? She told us we could do early check in and book for friday, since we arrive friday at 2am. She would put the notes in their system. When we arrive to the hotel, they wouldnt let us check in & told us to wait until 3pm since there wasnt notes in the system, “that was policy”& hotel industry runs that way. The guy told us he would have to call the manager to approve of letting us stay an extra night, but he wasnt going to do it since it would wake him up. We insisted on him called, so he pretended to dial & call him. We saw that his phone wasnt calling, we called him out on it. he ended up just booking us an extra night but charged us.
The hotel has a smell. Never cleaned their carpet &rooms have an odd odor. They dont provide shampoo/conditioner. Just a bar of soap. I dont know about you, but I cant wash my hair with an inch of bar soap.
On our last night, we got dropped off at the hotel,we waited in the lobby for one more group member to arrive. The guy watching the night shift told us to go to our rooms or he would kick us out of the hotel. We told him we were waiting on one more person, and he said it wasnt approved of since people were sleeping. When we checked out, he said “yay you’re leaving!” So rude!