총 1,866개 실제 이용 고객 후기를 기반으로 한 평점

3.6 (5점 만점)
81% 추천 여행객 비율
3.7 객실의 청결도
3.9 서비스 및 직원
3.8 객실의 편안함
3.4 호텔 상태
익스피디아 실제 이용 고객 후기
4점(5점 만점)
작성자: 송은경 거주지: 오리건

깨끗하고 편안한 호텔

게시일: 2015. 8. 4. , Hotels
시카고 시내에서 30분~40분 정도 떨어져있어서 다소 불편했지만 깨끗하고 조용한 호텔이었다 특히 아침식사는 달걀 소시지 스프 등 다양하고 좋았다 오랜 여행으로 지친 몸에 좋은 아침이 제공되니 기뻤다
4점(5점 만점)
실제 이용 고객이 작성,

게시일: 2019. 12. 6. , Expedia
호텔 매니지먼트의 의견
2019. 12. 7.에 Hotel Manager(호텔 매니지먼트)에 의해 작성
Dear guest Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. I hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely Hotel Manager
5점(5점 만점)
실제 이용 고객이 작성,

게시일: 2019. 12. 2. , Expedia
호텔 매니지먼트의 의견
2019. 12. 3.에 Hotel Manager(호텔 매니지먼트)에 의해 작성
Dear Guest, Thanks for choosing our hotel for your stay and 5 Stars you have given us based on the experience. I hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager
5점(5점 만점)
실제 이용 고객이 작성,

게시일: 2019. 11. 30. , Expedia
호텔 매니지먼트의 의견
2019. 12. 2.에 Hotel Manager(호텔 매니지먼트)에 의해 작성
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
5점(5점 만점)
실제 이용 고객이 작성,

게시일: 2019. 11. 29. , Expedia
호텔 매니지먼트의 의견
2019. 11. 30.에 Hotel Manager(호텔 매니지먼트)에 의해 작성
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
5점(5점 만점)
실제 이용 고객이 작성,

게시일: 2019. 11. 27. , Expedia
The gentleman who was working at the front desk was extremely friendly and helpful with information about the hotel and the area.
호텔 매니지먼트의 의견
2019. 11. 28.에 Hotel Manager(호텔 매니지먼트)에 의해 작성
Dear Guest, Thank you for sharing your wonderful feedback regarding your stay at our Hotel. I am so pleased to see our staff's efforts helped in making your visit a memorable one. I will be sure to share your compliments with them. We look forward to welcoming you back the next time you are in our area. Sincerely, Hotel Manager
1점(5점 만점)
실제 이용 고객이 작성,

게시일: 2019. 11. 24. , Expedia
호텔 매니지먼트의 의견
2019. 11. 26.에 Hotel Manager(호텔 매니지먼트)에 의해 작성
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
1점(5점 만점)
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게시일: 2019. 11. 22. , Expedia
The property is taken care of properly. I had vomit on my comforter for the bed. There was holes in the floor and also in the walls
호텔 매니지먼트의 의견
2019. 11. 23.에 Hotel Manager(호텔 매니지먼트)에 의해 작성
Dear Guest, I’m sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit me again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager
4점(5점 만점)
실제 이용 고객이 작성, 거주지: Chicago

게시일: 2019. 11. 18. , Expedia
I think that kids should not be allowed in the pool all night adults should have a time to relax in the pool without all that screaming and running around when you are trying to relax
호텔 매니지먼트의 의견
2019. 11. 19.에 Hotel Manager(호텔 매니지먼트)에 의해 작성
Dear Guest, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager
5점(5점 만점)
실제 이용 고객이 작성,

게시일: 2019. 11. 18. , Expedia
Rooms need more observation for cleaning , found some garbage under chair.
호텔 매니지먼트의 의견
2019. 11. 19.에 Hotel Manager(호텔 매니지먼트)에 의해 작성
Dear Guest, Thanks for your stay at our hotel and glad to know that it was a good one, but at the same time, we have noted your concern regarding cleanliness and forwarded to the management. We will surely work on it, Please do visit us again. Sincerely, Hotel Manager