로비

하얏트 리젠시 샤움버그 시카고 여행 후기

4 out of 5
하얏트 리젠시 샤움버그 시카고
1800 East Golf Rd, Schaumburg, IL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 458개" "
평점 8 - 좋아요. 1003개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 132개" "
평점 4 - 별로예요. 1003개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 83개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

TAEMIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice location.
Very nice location in Schaumburg.Room condition is also very good.
2019년 12월에 4박 숙박함
답변 제공: Domenica Arias 님, 2019년 12월 22일
Thank you for your feedback, we hope to see you back again soon.

6/10 - 괜찮아요

Haesin

별로예요: 청결 상태
우드필드와 가까운 거리에있어 편리하지만 청소상태등등 4성급이라기엔 부족한듯. 특히 타올의 얼룩들은...
2019년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2019년 10월 9일
Thank you for your feedback, We sincerely apologize that we didn't meet your expectations. We hope we can welcome you again in the near future.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원들이 친절하고 깨끗하고 조용하고 여행 숙박하기에 상당히 만족하였습니다. 한국처럼 숙소 바로 주변에 편의시설은 없지만 조금만 산책을 하다 보면 여러가지 편의시설들이 있어 대체적으로 좋았습니다
2019년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2019년 6월 25일
Thank you for staying with us, hopefully we can welcome you in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
3주 묵었습니다. 접근성이 훌륭합니다. 이케아 코스트코 우드필드몰이 아주 가까워 좋았고 그외에도 주요 지점과 인접하여 편리했습니다. 로비가 깨끗하고 넓습니다. 다만 영어를 못할 경우 서비스가 친절하지는 않았고 매일 필수적인 청소상태도 시트정리를 해주는 정도로 좋지는 않았습니다. 모든 방의 창문이 열리지 않아 따로 환기가 안됩니다. 층마다 제빙기가 있는 점이 편리했습니다.
2018년 12월에 12박 숙박함
답변 제공: Hotel Management 님, 2019년 1월 6일
Thank you for staying with us and giving us your feedback. We hope to welcome you again in the near future.

10/10 - 훌륭해요

jinkyo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2019년 1월 3일
Thank you for staying with us!

8/10 - 좋아요

Craig

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need to get real Guiness glasses and teach bar staff how to pour it.
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Terry 님, Prosperity

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean room. Updated. Modern. My company had a client conference which I attended for a presentation. Dining options there and nearby very good. Some within walking distance. Did not have my own car.
2024년 5월에 4박 숙박함

8/10 - 좋아요

Arman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very willing to help. My room was ideal as a single person traveller. Food service was good overall. Only issues are that housekeeping was not prompt in cleaning my room a couple of days
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Jenny 님, Westport

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location , lots of restaurants and shopping. Perfect for what I needed to do.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Michka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a good stay. Had an issue with the AC but it was dealt with promptly.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Vonshay

2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Jonathan Alexander Pagan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was comfortable.
2024년 5월에 1박 숙박함
답변 제공: D'Otis M. 님, 2024년 5월 14일
Thank you for taking the survey. Come see us again soon!

10/10 - 훌륭해요

Ruth

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They had a fire alarm incident that was very disturbing.
2024년 5월에 1박 숙박함
답변 제공: D'Otis M. 님, 2024년 5월 14일
Sorry for the disruption of the fire alarm. It was not planned, someone smoked in the room causing the alarm to goff. Going forward we will do a better job at informing our guest so they are aware of the situation and what to do next.

6/10 - 괜찮아요

luciano

2024년 4월에 3박 숙박함

6/10 - 괜찮아요

aleksejus 님, Chicago

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: D'Otis M. 님, 2024년 5월 14일
Thank you for staying with us and doing the survey. Your feedback is important to us. Please next time let us know specifically so we can better serve you for next time.

8/10 - 좋아요

BASSAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were nice and facility were in very good condition, the thing that i didn’t like that my room have no view at all the only window were shaded not sure why!!! And the breakfast not worth the charge, very limited selection.
2024년 4월에 3박 숙박함
답변 제공: D'Otis M. 님, 2024년 5월 14일
Thank you very much for staying with us and doing the survey. Your feedback is very important to us. Going forward we see what could've been done better.

10/10 - 훌륭해요

Mackenzie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the atmosphere and what the property had to offer
2024년 4월에 1박 숙박함
답변 제공: D'Otis M. 님, 2024년 5월 14일
Great to hear! Can't wait to host you again!

8/10 - 좋아요

Shannon

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Erika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The night concierge was very helpful!
2024년 4월에 1박 숙박함
답변 제공: D'Otis M. 님, 2024년 5월 14일
Excellent! We will be sure to past this one. The pleasure is always ours.

10/10 - 훌륭해요

Juan 님, Zapopan

2024년 4월에 3박 숙박함
답변 제공: D'Otis M. 님, 2024년 5월 14일
Thank you for taking the survey. Please come see us again soon.

10/10 - 훌륭해요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Solid 3 star hotel!
2024년 4월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 4월 22일
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 - 훌륭해요

Marylynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property, bathroom needs updating but other then that no complaints
2024년 4월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 4월 22일
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 - 훌륭해요

Odile

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms. Great service and staff.
2024년 4월에 2박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 4월 22일
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

8/10 - 좋아요

Tracey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly & helpful. Bathroom was small and showing age.
2024년 4월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 4월 22일
Thank you for taking the time to review your most recent experience with us. We are in the process of remodeling our bathrooms and we look forward to hosting you whenever your travels bring you to the Chicagoland area.

4/10 - 별로예요

Kelsi

2024년 3월에 2박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 4월 4일
Dear Kelsi, Thank you for taking the time to review our property. Creating a memorable and unique experience that our guests will always remember is our goal and it looks as if we have fallen short in your case. We would love to hear additional feedback on how we can better serve you in the future.

8/10 - 좋아요

michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
property is aging, rooms need a facelift.
2024년 3월에 2박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 3월 28일
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

6/10 - 괜찮아요

Kelsi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Under construction that was extremely loud and interrupted the conference I was attending.
2024년 3월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 3월 28일
Thank you so much for taking the time to let us know about your most recent experience. We would like to apologize for all of the construction noise that has taken place during your stay with us. It was an interruption of your sleep, concentration and working hours.We would like to share with you what that construction was working towards: remodeling and revamping our guest room bathrooms, so that we can have a better overall product to offer valuable customers such as yourself. By telling you the reason for this inconvenience, we hope you will look more charitably on the disruption of your daily lives.Thank you for your patience and understanding. We apologize again for any problems this caused you. We would love to host and serve you again once the construction has been completed.

8/10 - 좋아요

Matthew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
One of the elevators broken on a convention weekend causing some delays getting to and from the rooms. Other the. That was great.
2024년 3월에 4박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 3월 28일
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the elevator experience a malfunction during your stay. We completely understand how frustrating it can get having to wait longer than expected and for that we are truly sorry. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

8/10 - 좋아요

Nicholas

2024년 3월에 2박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 3월 28일
Thank you for taking the time to review your most recent experience with us. We are very glad that you enjoyed yourself and we look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 - 훌륭해요

Boluwatife

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 27일
Thank you for taking the time to review our property. We are very happy you enjoyed your stay and look forward to welcoming you back !

6/10 - 괜찮아요

Thomas D

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 22일
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

2/10 - 너무 별로예요

Calvin

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The lobby was inundated with families camped out and wholly indifferent to the other guests. Screaming children raced up and down the corridors while parents slept on the chairs and couches. I never saw one staff member even attempt to gain control over the situation. This was not a hotel but a circus. I will never stay at this property again.
2024년 2월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 22일
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

8/10 - 좋아요

Luke 님, Carmel

가족 여행
좋아요: 직원 및 서비스
Nice property. Could stand to do a little bathroom remodeling. Staff was great. Rooms were as advertised.
2024년 2월에 2박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 13일
Thank you for taking the time to review our property. We are glad that you enjoyed your experience. We are also excited to announce that we have begun on property remodel and the bathrooms are included! We are excited to host you again once the remodel is complete.

8/10 - 좋아요

tyler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property
2024년 1월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 12일
Thank you so much for taking the time to let us know about your most recent experience at our property. We are very glad you enjoyed yourself and are excited to host you again!

10/10 - 훌륭해요

Charlyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very accomodating to my request for a late check out. My only complaint was the parking lot behind the hotel is not very well lit. I am a women taveling alone & I felt unsafe back there
2024년 2월에 2박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 12일
Hello, Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent experience and look forward to welcoming you whenever your travels bring you back to the Chicagoland area.

2/10 - 너무 별로예요

Susan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No water in shower terrible customer service
Great location, not able to take shower as no water!!! Front desk staff did not help nor did they apologize. No compensation offered and very rude. Would not recommend due to service even though place was nice.
2024년 1월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 6일
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that there was no water in your shower. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

6/10 - 괜찮아요

Noelle

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were not told the pool was closed and found out when we arrived.
2024년 2월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 6일
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the pool was out of service during your visit. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

2/10 - 너무 별로예요

Presly

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were extremely disappointed with the Hyatt Regency. There was water damage to the walls in the bathroom in our room. The pool was out of service, the restaurant was understaffed, then they made a mistake on our dinner order. The room service in the morning was so slow in delivering our order we did not have enough time to eat it because it came too close to the hotels check out at 11:00 am. Then when we checked out I went to use the men's room in the lobby and found diarrhea all over the toilet seat and the stench in the bathroom was so overwhelming that I had to immediately leave.
2024년 2월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 6일
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry for the issues that you experienced. These are not customary of our hotel and I would like to assure you they are a one off experience. I want to apologize on behalf of everyone for this experience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

6/10 - 괜찮아요

Johanna 님, Des Plaies

연인과의 여행
좋아요: 편의 시설/서비스
Second time staying here but this time we got stuck with a bed that was so squeaky and uncomfortable.
2024년 2월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 2월 6일
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the bed in your room was uncomfortable and loud. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service and nice property
2024년 1월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 1월 29일
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 1월 29일
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 - 훌륭해요

Matthew S

2024년 1월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 1월 29일
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 - 너무 별로예요

Charles 님, Brooklyn Park

2024년 1월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 3월 22일
Charles, Thank you for taking the time to review your experience with us. We strive to provide a seamless experience for all of our guests wether they are away on business or a family vacation. It looks as if we have fallen short in your case. We are terribly sorry and we would love to hear feedback on how we could improve. Thank you again for your time.

10/10 - 훌륭해요

Alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 1월 24일
Thank you for taking the time to review our property. We are glad you enjoyed yourself and look forward to welcoming you again when your travels bring you to the Chicagoland area.

10/10 - 훌륭해요

Maryna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 1월 22일
Thank you for taking the time to review your most recent stay with us. We are glad that you enjoyed your experience and truly look forward to hosting you whenever your travels bring you back to the Chicagoland area.

10/10 - 훌륭해요

Joseph 님, Rockville Centre

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big hotel that is almost labyrinthine. But friendly helpful staff, clean facilities. Nice sized pool for laps but fitness center is relatively small.
2024년 1월에 2박 숙박함
답변 제공: Kla 님, 2024년 1월 22일
Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent stay here with us and look forward to welcoming you back very soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Would go back
Really nice lobby, restaurant, bar area. Made you feel like you were in a nice place. Rooms were very clean but dated. Overall for a hockey tournament it was good. They gave us a banquet room for parents to play cards and drink our own beverages. Definitely would go back
2024년 1월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 1월 18일
Thank you for taking the time to review our property. We are glad that you enjoyed your time with us and look forward to welcoming you back whenever your travels bring you to the Chicagoland area.

6/10 - 괜찮아요

Alexander

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
I’ve stayed here on multiple occasions this time unfortunately the room had some issues the window ledge was full of water and rust spots all by the bathroom.
2024년 1월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 1월 17일
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel stay experience
Beautiful hotel great service we really enjoyed our room definitely would recommend it and we would definitely come back
2024년 1월에 1박 숙박함
답변 제공: Klaudia Mitera 님, 2024년 1월 17일
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!