“Price Paid via Expedia excluded breakfast. This was NOT made clear on Expedia website The price paid was identical to the normal room price INCLUDING breakfast charged by the hotel. We, therefore, were charged £29.90 for a service we were denied because of Expedia.
Room lacked a fridge.”
“We have stayed here before & loved this place. This time we were disappointed this with the room allocated room 012. It was small with a sloping ceiling and an uncomfortable bed... more suited for single occupancy. We didn't ask to be moved but in hindsight should have given Knoll House the opportunity to relocate us.
We would stay again but insist on a room worthy of the £200 spend.”