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컴포트 인, 클리블랜드 사우스 - 리치필드 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 639개 이용 후기 중 191개" "
평점 8 - 좋아요. 639개 이용 후기 중 212개" "
평점 6 - 괜찮아요. 639개 이용 후기 중 125개" "
평점 4 - 별로예요. 639개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 639개 이용 후기 중 42개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Bruce

가족 여행
The experience wasn’t great. We were sent to a room that wasn’t ready, bed unmade and towels were in the floor. We were sent to another room with a bad smell. The third room was fine. The breakfast food seemed below average even for a hotel at the value end of the price scale. The property seemed fine. The staff member was quite nice. It seemed like there just needed to be some system improvements.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Janet

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jianhua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good area, hotel have anything you may need
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Matt 님, North Royalton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the stay
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

8/10 - 좋아요

godofredo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

DENI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neat and clean place
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Kathleen 님, Castle Rock

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom Sink looked like it was falling off; so much caulking. Carpet was peel and stick crummy squares. Very low end decor.
2024년 1월에 1박 숙박함
답변 제공: Minesh 님, 2024년 1월 18일
Thank you for your recent stay at our Comfort Inn. We value your comment and concern to better serve our future guests.We are planning our renovation and will take your comment into consideration for our planning process.

2/10 - 너무 별로예요

Chrystina

2024년 1월에 2박 숙박함
답변 제공: MINESH 님, 2024년 1월 18일
Thank you for staying with us and sorry if you have faced any issues with the stay. Hoping that when you come back to stay, we will be serving you better.

6/10 - 괜찮아요

Jishan

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Angel

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gaurav

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms nice staff nice price . No complaints at all.
2023년 12월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and thanks for your feedback.

2/10 - 너무 별로예요

Matthew

출장 여행
별로예요: 편의 시설/서비스
They fully checked us in and then said that the elevator was broke and we would have to take the stairs. And then, sorry no refund because this wasn’t disclosed upfront. Sorry.
2023년 12월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us, and sorry for the inconvenience faced during your stay. we do have an issue with the elevator but later on we got it fixed. hoping when you come back, we will be serving you better. Thank you for sending your valuable feedback.

8/10 - 좋아요

Reatha

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
Overall good stay
Elevator was out. No offer to help with luggage for 70+ seniors to 3rd floor. Room clean, stairs to 3rd very dirty. Breakfast staff helpful, friendly. Clean rooms. Don't expect to run out and gas up. Just do it the next morning on your drive. station 2 miles away-/but drive back took half hour and 3 tolls.
2023년 12월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sorry for the inconvenience you faced during your stay. we do have an elevator issue but later we got it fixed. Next time, when you come back, we will be serving better. Thank you for sending your valuable feedback.

6/10 - 괜찮아요

Tiffany

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us, and sorry for the inconvenience you faced during your stay. we will be serving you better when you come back again. Thank you for sending your valuable feedback.

10/10 - 훌륭해요

Amber

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Juana Lopez (breakfast staff) and Nancy from the front desk helped me tremendously with setting up my Lyft ride. I couldn’t have done it without them. They went above and beyond
2023년 11월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and thanks for sending your valuable feedback.

8/10 - 좋아요

KENIA

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property bathroom needs update & fixing!
2023년 11월에 2박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us, and sorry for the inconvenience faced during your stay. we are getting all hotel rooms bathrooms fixed, when you come back again to stay you will not face any issues regarding bathrooms. Thanks for sending your valuable feedback.

10/10 - 훌륭해요

Jerry

2023년 11월에 1박 숙박함
답변 제공: MINESH 님, 2024년 1월 18일
Thank you for staying with us. And thanks for giving us the valuable feedback.

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: MINESH 님, 2024년 1월 18일
THANK YOU FOR STAYING WITH US AND SENDING US THE VALUABLE FEEDBACK.

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending your valuable feedback.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

10/10 - 훌륭해요

brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk clerk was very friendly and helpful
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

4/10 - 별로예요

Bryan

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Not accommodating to the guests. 3 night stay, never cleaned the room. Had to request towels each day. Very noisy. Below average stay for $104. Clientele was suspect.
2023년 11월에 3박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sorry for the inconvenience you faced during the stay. we value your comment and concern to better serve our future guests. We will be serving you better when you come back again, we will take your comment into consideration.

4/10 - 별로예요

Clay

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonable Price but BEWARE!
Pros: Reasonable price. Nearby Mexican Restaurant with responsive staff and ok food. We were satisfied with the wheelchair accessible amenities. The room offered enough space for getting around the beds and the shower was fully accessible. CONS: HOWEVER... we paid for 2 queen beds but they were full-size instead. We asked for additional wash clothes and were given dirty shower mats and told "this is all we have." 80% of the outlets in the room were non-functional... literally out of 10 outlets only 2 worked!!! Our room was not cleaned at all for a 3 night stay... our trash cans were not even emptied... YUCK! They ran out of many breakfast foods when there was still 90 minutes of availability. Most staff members (with the exception of 2 extremely kind and responsive employees) were rude and absolutely useless.
2023년 10월에 3박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sorry for the inconvenience faced during your stay. we will take your comment into consideration to better serve our future guests those who are facing this issue.Thanks for sending your valuable feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Not Prepared For Guests Needing Accessibility
Hotel is not currently set up for guests needing accessibility. Elevator is halfway down building. Lacking essential grab bars in supposedly accessible room. Does not meet current ADA requirements.
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sorry for the issues you faced during your stay. we value your comment and concern to better serve our future guests. we are planning for renovation we will be taking your comment into consideration. Thanks for sending your valuable feedback.

10/10 - 훌륭해요

barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only problem with the place, was they didn’t let me know at check in, that housekeeping doesn’t come every day unless you ask. But they were very accommodating when I asked for anything extra.
2023년 10월에 3박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and thanks for sending the valuable feedback.

8/10 - 좋아요

James E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

8/10 - 좋아요

Sida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast was lousy!
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sorry for the inconvenience you faced during your stay and issue regarding the breakfast. we will be serving better next time when you come back. And thanks for sending the valuable feedback.

8/10 - 좋아요

Emily

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

8/10 - 좋아요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is not a pet friendly hotel. Expedia states it is, but the sign at the front desk says no pets. Service animals only. Convenient location off the highway. Overall quiet and spacious rooms
2023년 10월에 2박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and thanks for sending your valuable feedback.

10/10 - 훌륭해요

Anne

연인과의 여행, 출장 여행, 반려동물 동반 여행
Nice to have excellent pillows—down-like and very comfortable.
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

6/10 - 괜찮아요

Cindy

별로예요: 직원 및 서비스, 편의 시설/서비스
Little attention to detail. Broken seals on coffee. Breakfast attendant sitting while trays were empty and counters dripped with waffle batter. Very unappetizing. To go lids on coffee cups don't fit. Cups for juice stuck together. Drip trays dirty.
2023년 10월에 3박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sorry for the inconvenience you faced during your stay. we value your comment and concern to better serve our future guests. we will be serving better when you come back again with the breakfast. Thanks for sending your valuable feedback and we will take your comment into consideration.

6/10 - 괜찮아요

Jacquie

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bathroom was dirty (hair all along tub) & mold on ceiling. Floor was sticky in main room walkway. Greet with a grunt at front desk. I had to start conversation. He grunted at me again when I asked him to repeat a few things.
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sorry for the inconvenience faced during your stay. we value your comment and concern to better serve our future guests. We are planning for renovation, and we will take your comment into consideration.

10/10 - 훌륭해요

Linda

2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

6/10 - 괜찮아요

debbie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sorry for the issues faced during your stay. we will be serving you better next time. Thanks for sending the valuable feedback.

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

6/10 - 괜찮아요

Marcia

I asked for a receipt from hotel clerk upon checkout. Two things that bugged me about checkout: clerk initially said she couldn’t print the receipt & insisted on emailing it instead. I reluctantly provided my email because the clerk said she didn’t have it. The clerk said she emailed it. After multiple attempts I still didn’t get the email (it also didn’t go to my Spam folder). She finally agreed to print it & did. What? Suddenly her printer was working? Then I noticed the final charge was a dozen less than what Expedia charged me when I reserved the room. The hotel invoice did include taxes & local fees. So Expedia is charging an additional service fee? This is undisclosed in the breakdown of fees in the Expedia invoice. So I’m warning ppl about using Expedia. Watch out for hidden fees!
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 19일
Thank you for staying with us and sorry for the inconvenience faced during your stay. We value your comment and concern to better serve our future guests. Thanks for sending your feedback. Hoping to see you again.

4/10 - 별로예요

Juaneshia 님, Silver Spring

가족 여행
별로예요: 숙박 시설 상태 및 시설
There seemed to be a plumbing/sewage problem upon entering the property. The elevator did not feel or sound safe.
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sorry for the inconvenience faced during your stay. we value your comment and concern to better serve our future guests. We are planning for renovation, and we will be taking your comment into consideration. Thanks for sending the valuable feedback.

6/10 - 괜찮아요

Patricia

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Doesn’t smell good when we first walked into the lobby. Very old and outdated property in general.
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 19일
Thank you for staying with us and sorry for the inconvenience faced during your stay. we value your comment and concern to better serve our future guests.we are planning for renovation and we will be taking your comment into consideration.

2/10 - 너무 별로예요

Christine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nasty
답변 제공: minesh 님, 2024년 1월 19일
Thank you for staying with us and sorry for the inconvenience faced during your stay. we value your comment and concern to better serve our future guests. and we will be taking your comment into consideration. Thanks for sending your valuable feedback.

8/10 - 좋아요

Diane

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 19일
Thank you for staying with us and we will be serving you better next time. And thanks for sending valuable feedback.

4/10 - 별로예요

Tamra

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing and poor service
Upon arrival in the lobby you're greeted by a horrible stench. We stayed 3 nights and room was NEVER cleaned so trash piled up. We requested to have room cleaned and items restocked, front desk assured us that housekeeping would come the next day but they didnt. Linens & blankets were stained with holes in them. Breakfast buffet doesn't get restocked so first come, first serve.
2023년 10월에 3박 숙박함
답변 제공: minesh 님, 2024년 1월 19일
thank you for staying with us and sorry for the trouble faced during your stay. we value your comment and concern to better serve our future guests and we will be taking your comment into consideration. Thanks for sending your valuable feedback hoping to see you again.

10/10 - 훌륭해요

Carrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

6/10 - 괜찮아요

gemma marangoni

별로예요: 편의 시설/서비스
Room not cleaned overnight Breakfast waffle maker not working properly, little to no fruit, coffee empty.
2023년 10월에 2박 숙박함
답변 제공: minesh 님, 2024년 1월 19일
Thank you for staying with us and sorry for the inconvenience caused during your stay. we value your comment and concern to better serve our future guests. we will be serving you better next time. thanks for sending the valuable feedback.

10/10 - 훌륭해요

james

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

10/10 - 훌륭해요

Don

2023년 10월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 18일
Thank you for staying with us and sending the valuable feedback.

8/10 - 좋아요

Brett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: minesh 님, 2024년 1월 19일
Thank you for staying with us and sending the valuable feedback.