Coastal North Carolina, North Carolina hotel rooms at the Independent

"WiFi was not working staff were helpful"

"I really emjoyed my stay here. I would say the best thing aas the outdoor hot tub and the restaurant. I loved the outdoor tiki bar aswell. "

"Our toilet was overflowing when we checked in but the staff was quick to fix it. The hotel grounds were beautiful and was in a perfect location!!! It was raining while we were there but the outdoor areas were still neat and would be even better if the weather had been nicer."

"The Islander Hotel & Resort was very clean, but unfortunately we experienced several issues during our 3-day stay, which was our first time visiting. One of the biggest concerns was the front desk staff member, Marty, who was consistently rude and disrespectful during multiple interactions. In a customer-facing role, better communication skills and a more welcoming attitude are expected. At check-in, we were informed *after paying* that there would be no housekeeping services during our stay due to staffing shortages. This should have been disclosed ahead of time, as we likely would have chosen a different hotel. Being on vacation, we shouldn’t have to clean our own room, which ended up being the case. This was very disappointing. We also had an issue regarding the pool. One evening, we called the front desk about the lack of pool lights. The employee who answered (she did not give her name) told us there were no pool lights and that the pool was closed. We later found out both statements were untrue—the pool does have lighting and remains open until 10 PM. Because of this misinformation, our family missed out on enjoying the pool for two nights. Additionally, we were told we had to go to the front desk to pick up extra towels and trash bags ourselves due to staffing shortages, which was inconvenient. Overall, while the property itself was clean, the lack of transparency, poor service, and inconvenience significantly impacted our experience. Given these issues, we do not"

"Staff was very helpful and nice. Quiet area. Seemed like an older place but they did a good job updating it. Enjoyed my stay"

"I loved my oceanfront view. I watched the sunrise every morning. Short walk to Jennette’s Pier. Great location close to Fresh Market grocery store and other restaurants. The staff was very accommodating. "

"We booked a reservation online and it was confirmed, only to arrive at the hotel and be told that the desk attendant had cancelled it because she believed the hotel was full. We asked her to confirm and she rudely told us she was the only person there. When we inquired about different room types that may be available, she told us there would be a significant cost increase. She was extremely unhelpful and we ended up booking at another hotel. "

"We stay here every time we drive north from Florida to NY. It's close to town, has nice views, has USB ports and free parking, wifi, and breakfast. Price is reasonable."

"Had an unplanned overnight stay at the beach after a motorcycle breakdown. Staff was super friendly, good food in the restaurant and the room was clean and smelled good. Weather was terrible, but the hotel more than made up for the drama we had to deal with!"