Dear Michelle, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jared, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness concerns. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

Dear Dereck, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we extend our apologies for the oversight by our housekeeping staff during your recent stay. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely, Hotel Management

Dear LePia, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Also, we want to apologize for your issue with our elevators during your visit. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately. We are very grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Thromone, We apologize for any inconvenience you experienced during your stay due to the elevator not being operable. We understand that this would have been particularly challenging, especially if you had to carry items up the stairs. Your comfort and convenience are important to us, and we appreciate your understanding. If you choose to stay with us again in the future, we will do our best to ensure your stay is more comfortable and hassle-free. Thank you for your feedback, and we hope to have the opportunity to serve you better next time.Sincerely,Hotel Management

Dear Anonymous, Thank you for sharing your experience. We apologize for the inconvenience caused by the elevator and any additional charges you encountered. Guest feedback is important to us, and we appreciate your input. Please note that our policies are designed to provide options for guests, and we will take your comments into consideration as we continually strive to improve our services. We hope you will consider staying with us again in the future, and we'll do our best to make your next visit more enjoyable.Sincerely,Hotel Management

Dear LePia, Please accept our sincere apologies for the disappointing experience. We value the comfort and satisfaction of our guests, and we do not take these concerns lightly. Although our pest control provider services our suites on a routine basis, we have scheduled a professional inspection to prevent future occurrences. We have also addressed the issues regarding our elevator, bathroom, and cleanliness with the appropriate team members for improvement. We want to reassure you that we are wholly committed to enhancing our services and accommodations. We hope you will allow us a future opportunity to welcome you back so we can provide you with the exceptional hospitality you deserve.Sincerely, Hotel Management

Dear DEBORAH, We appreciate your feedback on your recent stay. We're genuinely sorry to hear about the inconvenience you experienced. Our aim is to provide a comfortable and relaxing environment, and it seems we fell short in some areas during your visit. Your comments are valuable, and we'll use them to make necessary improvements. We hope you'll consider giving us another chance in the future to provide a better experience. Thank you for staying with us.Sincerely,Hotel Management

Dear Marissa, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jennifer, We deeply regret that your recent stay fell short of the high standards we strive to provide. Our housekeeping team should ensure a clean and well-stocked room for every guest. We apologize for the oversight that led to a disappointing experience. Please rest assured that we take your feedback seriously and will reinforce our cleaning procedures moving forward. We value your patronage and would appreciate another opportunity to provide you with the quality stay you deserve. Your complete satisfaction is our goal, and we hope to welcome you back soon for a much-improved experience.Sincerely,Hotel Management

Dear Javier, Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management

Dear Cherisse, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. We apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Hari Krishna, Thank you for taking the time to review our hotel. We apologize for the issues you experienced during your recent stay with us. We appreciate your feedback and are disappointed that we fell short of your expectations. Regarding your bill, any remaining incidental hold will be refunded to your account, which can take your bank a few business days to process. You can also reach out to our hotel directly, so we can review the charges and assist you further. We hope to welcome you back in the future and provide you with an improved experience.Sincerely,Hotel Management

Dear Miguel, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Vernon, Thank you for choosing our hotel and evaluating your stay. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and noted the concerns outlined in your review. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Gary, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us. We are sorry for the difficulties you had at the time of check-out. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management

Dear Jessica, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the needed amenities and for the maintenance issues that inconvenienced you. We aim to provide an exceptional experience for our guests. So we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. However, we apologize this was not what you experienced. We will address your issues to avoid this from happening again. We hope to have another opportunity to make it up to you.Sincerely,Hotel Management

Dear maria, Thank you for taking the time to write a review. It is very kind of you to recognize our devoted staff for their service. However, we apologize for any inconvenience you may have faced during your stay. We constantly strive to improve our guests' experience, and we hope you will reconsider staying with us again.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Cheri, Thank you for sharing your valuable feedback with us. Our hotel is subject to strict standards of cleanliness and pest control. Therefore, we regret this was not your impression. Moreover, we apologize for the inconvenience caused by our elevator. We have addressed your comments with our associates to prevent such matters from affecting future guests and uphold our high standards. Please be assured that we continually strive to enhance our guest satisfaction, and we welcome you to try us again. We are confident you will enjoy a much-improved accommodation. Sincerely,Hotel Management

Dear Cheri, Thank you for taking the time to review your experience. Our team follows the most rigorous industry standards and strives to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We are reviewing your comments to see what went wrong, and we assure you we will address these concerns with our housekeeping team to prevent future occurrences. We appreciate you informing us as we continually strive to improve our services. We hope you will consider revisiting us so we can make it up to you and regain your trust in our hotel.Sincerely,Hotel Management

Dear DEbra, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. We apologize that your stay did not meet our standards and have discussed your concerns with our team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management

Dear Christina, We appreciate your feedback and are grateful you chose to stay with us. We always aim to provide exceptional hospitality to our guests, so we are sorry that we fell short of your expectations on this occasion. We apologize for the inconvenience caused by the out-of-service elevator, and we understand that you were not satisfied with how the situation was handled. Your feedback is valuable to us, and we have taken steps to enhance our service levels and ensure that we can better serve our guests in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Cheri, Thank you for your excellent feedback about Extended Stay America and the exceptional service provided by our team. We're delighted they went above and beyond to assist you during your stay. Our team takes great pride in providing excellent customer service, and it's rewarding to know that their efforts positively impacted your experience. We sincerely appreciate your kind words and the time you took to acknowledge our team. We will make sure to pass on your gratitude to them. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear vincent, Thank you for sharing your positive experience at our hotel. We are delighted to hear that you had a good stay with us. Our team strives to provide excellent service and a comfortable environment for all our guests, and it's always rewarding to receive such positive feedback. We truly appreciate your kind words and your support. If you plan to visit our area, we would be thrilled to welcome you back for another enjoyable experience. Thank you again for choosing our hotel; we look forward to serving you in the future.Sincerely,Hotel Management

Dear Dennis, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. We are also sorry for the delay in check-in that you experienced. We will look into this and make sure it does not happen in the future. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely,Hotel Management

Dear Rayla, Thank you for your feedback. We are very disappointed that we fell short of your expectations and ours. We will use your feedback as a training tool to improve the experience for future guests. Thank you for your business, and we would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Jesse, Thank you for your feedback about your stay at our hotel. We apologize that our property did not meet your expectations. We will share your valuable comments with our team as we update and refresh our hotel. Learning about your issues with one of our staff members could be much better. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our standard service. Appropriate measures have been taken to ensure this is not repeated. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests. We appreciate your feedback about our beds and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon.Sincerely,Hotel Management

Dear Malechi, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management