실내 수영장

컴포트 스위트 런던 여행 후기

2.5 out of 5
컴포트 스위트 런던
1918 Highway 192 W, London, KY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 419개 이용 후기 중 160개" "
평점 8 - 좋아요. 419개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 419개 이용 후기 중 59개" "
평점 4 - 별로예요. 419개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 419개 이용 후기 중 22개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Muhammad

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 5일
Dear Muhammad,Thank you for leaving a review. We're glad to see that you had a positive experience overall. If there are any specific areas you feel we could improve to earn a higher rating next time, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back again soon.Sincerely,Hotel Manager

4/10 - 별로예요

Veronika pokomandy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mold in bathtub. Wallpaper peeling in bathroom. Throw pillow sized pillows to sleep with , they are not full size NORMAL. Smell of bleach everywhere. It said restaurant and bar in hotel, misleading, there is not, its across the parking lot.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 27일
Dear Veronika,We apologize for the disappointing experience you had during your stay. It's concerning to hear about the issues with mold in the bathtub, peeling wallpaper, and the discomfort with the size of the pillows. Additionally, we regret any confusion caused by the restaurant and bar information. Your feedback is valuable, and we will address these concerns with our team to ensure immediate improvements are made. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

James

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear James,Thank you for taking the time to share your feedback. We're glad to see that you had a positive experience overall. If there's anything specific that we can improve upon to earn that extra star next time, please feel free to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Laurie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It smelled of water damage when you walked into building. The bathroom attached to our room smelled of marijuana and cigarettes. And in the morning we found a German roach crawling on tv stand
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain. We take cleanliness and odor concerns seriously, and we regret that we failed to address them effectively during your visit. Rest assured, we are taking immediate steps to address these issues and prevent recurrence. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Patrick

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
DIRTY AND DILAPIDATED. Toilet broken. Drapes falling down, door handles loose. Counter lifts entirely off the support. Holes in the floor. Mold. Overall disgusting. The worst I’ve ever seen. I am not sure how this place has not been shut down for being uninhabitable.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Guest,We're truly disheartened to learn about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for the condition of your room and the inconveniences you encountered. We take cleanliness and maintenance seriously, and it's clear that we failed to meet our standards during your visit. Rest assured, your feedback will be addressed with our team to ensure immediate improvements are made. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Alyssa

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Alyssa,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

4/10 - 별로예요

Ryan

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely had a smell in the lobby, and the shower was moldy
2024년 3월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 15일
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the smell in the lobby and the presence of mold in your shower. Please know that we take cleanliness and guest comfort seriously, and we will address these issues immediately to ensure a more pleasant experience for our guests in the future. Your feedback is valuable, and we appreciate your understanding. If there's anything else we can do to improve your stay, please don't hesitate to let us know.Sincerely,Hotel Manager

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything good. Probably due for room to be refurbished.
2024년 3월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 3월 14일
Dear Guest,Thank you for your feedback! We're glad to hear that overall, you had a positive experience during your stay. We appreciate your suggestion regarding the need for room refurbishment and will take it into consideration as we strive to continually improve our accommodations. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would Definitely stay again and will recommend
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Angela,We're thrilled to hear that you had a great experience during your stay with us! Thank you for your positive feedback and for considering staying with us again in the future. We're delighted that you would also recommend us to others. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

rolando 님, greendale

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The BLDG was old and needs an update. Staff was great. the unsafe part was Vehicle rolling into the parking lot and just sitting there and as soon as I move my vehicle it left too. So did I just prevent something we will never know. Needs security or something.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be great. However, we apologize for any concerns regarding safety in the parking lot. Your feedback is important to us, and we will take it into consideration as we continue to improve our services and facilities. We appreciate your suggestion for increased security measures and will look into implementing them.Sincerely,Hotel Manager

6/10 - 괜찮아요

Timothy

연인과의 여행
Lacking in maintenance of the room and facility
2024년 2월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 2월 10일
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the lack of maintenance in the room and facility. We take your comments seriously and will address these issues to ensure a better experience for our guests. We appreciate your honesty and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

TIFFANY

가족 여행
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 2월 5일
Dear Tiffany,Thank you for providing your rating on Hotels.com. We appreciate your feedback and would love to know more about your experience to ensure we meet and exceed your expectations in the future. If there are specific areas where we can improve, please feel free to share your insights. We value your feedback and hope to welcome you back for an even better stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Frederick

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 28일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 - 좋아요

Larry

2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 2월 12일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good
Good value for price… overall the cleanliness was good & it was comfortable. Definitely needs some upgrades/maintenance/cosmetic improvements & breakfast needs to be switched up during the week bc ya get tired eating same over & over everyday (egg & sausage). However for the price it was worth it.
2024년 1월에 6박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 14일
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found good value for the price, with overall cleanliness and comfort meeting your expectations. We appreciate your suggestions regarding upgrades, maintenance, and variety in breakfast offerings. Your comments are valuable, and we will take them into consideration for future enhancements. We hope to have the opportunity to welcome you back for an even more improved experience.Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Gross
Very disappointed! Walking in the hotel it looks to be in decent condition, but the rooms are filthy. Carpets are covered in stains and grime, mold in the shower, the heat stank horribly, stain on comforter, fridge smelled and made an annoying buzzing sound, walls are literally peeling apart, dresser drawers were falling apart. The bed skirt was all stained and had crusty white residue dripping down it! Absolutely disgusting.
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 31일
Dear Guest,We appreciate you bringing your concerns to our attention. We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the cleanliness issues is deeply concerning, and we are taking immediate action to address these issues. This is certainly not the standard we strive to maintain. Rest assured, we are thoroughly investigating and implementing corrective measures. We value your feedback and hope to have the opportunity to make amends during your future visits.Sincerely,Hotel Manager

8/10 - 좋아요

Alex

2023년 12월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 23일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 3일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Judith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful but the cookies were out of a cheap package instead of freshly baked
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 1일
Dear Guest,Thank you for your positive feedback, and we're pleased to hear that overall, your experience was wonderful. We appreciate your comment about the cookies and will take this into consideration to enhance our offerings. Your satisfaction is important to us, and we hope to have the opportunity to provide an even more enjoyable stay on your next visit.Sincerely, Hotel Manager

8/10 - 좋아요

George

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Family vacation. Pool operating but heater was broken. Children very disappointed. Breakfast not adequate. Staff very friendly.
2023년 12월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 30일
Dear Guest,We appreciate your feedback regarding your family vacation. We apologize for the disappointment caused by the broken pool heater, and we understand the impact it had on your children's experience. Our sincere apologies also for any inadequacies in the breakfast. On a positive note, we are pleased to hear that our staff was friendly. We will address the issues you've raised to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 18일
Dear Guest,Thank you for the perfect rating of 10 out of 10! We are delighted to hear that you had an excellent experience. Your positive feedback is greatly appreciated. If you have any specific comments or suggestions to share, please feel free to let us know. We look forward to welcoming you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Harold

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean. Staff was friendly and courteous. Pool was out of order, but arrangements were made to access a partner hotel pool. A foul odor would emanate from the bathroom sink drain if left open.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear Harold,Thank you for sharing your feedback. We're glad to hear that your room was clean and that you experienced friendly and courteous staff. We apologize for the inconvenience with the pool being out of order but we appreciate that arrangements were made for you to access an alternative pool. Additionally, we're sorry about the foul odor from the bathroom sink drain, and we'll address this issue promptly to ensure a more comfortable stay for our guests. Your comments are valuable, and we hope to have the opportunity to provide an even better experience on your next visit. Safe travels!Sincerely, Hotel Manager

8/10 - 좋아요

Jamila

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Property could use some TLC. Wall paper was falling off and bathroom looked like it hadn’t been kept up.
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 11일
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the condition of the room. Your feedback is valuable, and we will address these maintenance issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back with an improved experience.Sincerely, Hotel Manager

8/10 - 좋아요

Yuki

2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 11일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Meh
For what I paid, I was expecting a little more. The bed was fairly comfortable; but shoved in a space so tightly, i had to shimmy sideways to get to the side that was right on top of the air conditioner unit. The freezer part of the refrigerator was taken up by a solid block of ice; so completely unusable. The facial tissue was in a broken container and felt like sandpaper.
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 11일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments about the bed placement, refrigerator issue, and the quality of the facial tissue are duly noted, and we will address these matters to improve our services. We appreciate your insights and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Nick

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Adequate quality, good price, GREAT staff
Friendly staff, not too run down like a lot of the mid tier overpriced Wyndham properties are. Only complaint is that one of the bed sheets was visibly dirty. Makes it hard to settle in and get comfortable when it’s pretty clear the sheets either weren’t changed or were soiled when they were changed. We’d stay here again though, but probably not if we had that happen a second time.
2023년 11월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 20일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Kamisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 14일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Michael

The water pressure in the sink was very poor, but, the water pressure in the shower was very good. Some cosmetic issues, but overall, a decent room for the price.
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 11일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 - 별로예요

Frank

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Frank,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

6/10 - 괜찮아요

Iantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Iantha, Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon! Sincerely, Hotel Manager

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 28일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 21일
Dear Guest, Thanks for your kind words. We try to provide the best experience in town, and that seems to be a goal. We take pride in doing what's right to ensure the best possible guest experience and hope you will be able to stay with us frequently in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

David

좋아요: 편의 시설/서비스
Very clean
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 8일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 - 별로예요

Courtney

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 2일
Dear Courtney,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Donald

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The inside was very old
2023년 9월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 9월 30일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

Jeff

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 23일
Dear Jeff,We're glad to hear that you found our hotel convenient during your stay. If you have any specific comments or suggestions for how we can make your future stays even more convenient or enjoyable, please feel free to share them with us. Your feedback is important, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Matthew

출장 여행, 가족 여행
좋아요: 직원 및 서비스
The staff were real good people, very polite and courteous, but the room smelled very musty and stale. It’s a good $80 hotel but certainly not good for $130. The bathroom was old and worn out which made it look unclean. They probably clean as good as they can but it just needs remodeling. Kudos on the staff, it’s just the rooms are way overpriced.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 11일
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

10/10 - 훌륭해요

Ricky

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues, clean as expected and good staff.
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 9일
Dear Ricky,Thank you for your positive feedback! We're delighted to hear that you had a hassle-free stay with clean accommodations and helpful staff. We look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 7일
Dear Angela,Thank you so much for the perfect 10/10 rating! We're absolutely thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Sherry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good. Breakfast was better than most hotels in the area. Room was clean and big.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 8월 25일
Dear Sherry,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 - 괜찮아요

Benjamin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 26일
Dear Benjamin,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon.Sincerely,Hotel Manager

4/10 - 별로예요

Cristian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old carpet smells very bad.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 24일
Dear Cristian,Thank you for your stay. We apologize for any inconvenience caused by the old carpet's unpleasant smell. Our housing staff is doing their absolute best to ensure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit.Sincerely,Hotel Manager

8/10 - 좋아요

Don

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The property is showing its age with worn beds and carpets, but the linens were clean. The staff was more personable and friendly than I have encountered in a long while. Anything we needed was dealt with immediately.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 21일
Dear Don,Thank you for taking the time to provide your feedback on your recent stay. We're glad to hear that our staff provided you with a friendly experience. We appreciate your understanding regarding the condition of certain aspects of the property. We're continuously working to maintain and improve our accommodations. We hope you will visit again soon.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Adam

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Adam,Thanks for the stay but sad to see the single star.My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 16일
Dear David,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel manager

10/10 - 훌륭해요

Harvinder

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and comfortable stay! Front desk guy walked out to help me to park my truck.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 9일
Dear Harvinder,Thank you for the stay at our hotel. We really appreciate your kind words about your stay at our hotel. It’s always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job.It would be a pleasure to have the chance to serve you again in the future. Please visit us again.SincerelyHotel Manager

4/10 - 별로예요

Andy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The lobby and breakfast area were misleading that our room was going to be that nice and clean. Our room had black mold in the bathroom especially behind the door on the wall where they rarely clean. The room had a moldy musty smell to it. There were ants on the nightstand and when I moved the nightstand out from away from the wall to see where they were coming from there was a significant amount of trash and old food that had fallen behind the stand that had not been moved and cleaned behind in what appears a long time. The nightstand also left a mold impression in the carpet. This is very unfortunate since the staff were very friendly and the breakfast was what you would expect.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 28일
Dear Andy,We sincerely apologize for the issues you encountered during your stay. It's disheartening to learn about the cleanliness and maintenance problems you experienced in your room. This is not the standard of service we aim to provide, and we take your feedback seriously. We have shared your comments with our housekeeping and maintenance teams to address these issues immediately and ensure they are not repeated. Your comfort and satisfaction are important to us, and we regret that we fell short on this occasion. If you decide to stay with us again in the future, we will do our utmost to make sure you have a much better experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your impression of our hotel.Sincerely, Hotel Manager

4/10 - 별로예요

felicia

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting & unsafe
The hotel is filthy. Rugs are disgusting & caked with grime- I was in Room 219 & the key card never worked & they knew that before I was given my room-after many attempts of new cards I was told that particular room was not working so I was let in by the front desk attendant- noisy all night with no one caring about the noise volume… just horrible & I regret my choice
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 28일
Dear felicia,We are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the cleanliness issues you encountered in your room. This is certainly not the standard we strive to uphold. We have addressed this matter with our housekeeping team to ensure improvements are made immediately. Additionally, we apologize for the inconvenience with the key card and the noise disturbances during your stay. Your feedback is valuable to us, and we will use it to make necessary changes to provide a better and more pleasant experience for our guests. If you ever decide to give us another chance, we'd be more than happy to make it up to you. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 - 별로예요

William

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff was very friendly. The room smelled musty impregnated with a perfume odor. The grout in the bathroom appeared dirty, dark and missing in many areas. The internet service was weak and the television service went in and out. We got into the room late we were tired and our expectations of getting something better was not very high, so we didn’t complain, we were leaving early as well. We did call in about the TV service but the problem was never totally resolved
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 28일
Dear William,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. However, we apologize for the issues you encountered with the room, such as the musty smell and bathroom grout. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We also apologize for the internet and TV service issues, and we'll work on resolving those to provide a better experience for our guests. If you ever plan to stay with us again, please don't hesitate to reach out to our front desk for any assistance you may need during your stay. Thank you for your understanding, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Brianne

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 28일
Dear Brianne,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager