1/5 너무 별로예요
James Woo 님, South Korea
2014년 8월 20일
Terrible reservation system
Booked 4 rooms for this hotel 8/19 night and arrived late in the night but only 2 rooms were left for staying over the night. Asked to staff at front but he replied that it was the contract between you and hotels.com and he couldn't help me anymore. 2 rooms were sold to another visitors and no explanation for me in prior to arrival at hotel. I called to customer help desk of Hotels.com but they were not professional to handle this and my friend and myself had to go to another hotel. This hotel and help desk of hotels.com were quite unprofessional.