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Santa Lucia House - Forum

4.0 star property
Santa Lucia House - Forum offers genuine comfort with attentive hospitality in Downtown Cuenca, where guests enjoy a sunny terrace and English breakfast

Choose dates to view prices

This upscale retreat in Downtown Cuenca offers a peaceful terrace for relaxation and a satisfying English breakfast. Travelers appreciate practical amenities like WiFi, luggage storage, and 24/7 front desk service, with many noting the exceptionally helpful staff.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
  • Bar
  • Housekeeping

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Room options

View all photos for Studio Suite

Studio Suite | In-room safe, free WiFi, bed sheets

Studio Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Flat-screen TV
Ceiling fan
Private bathroom
Hair dryer
Satellite channels
Daily housekeeping
Desk
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Double Room

Double Room | In-room safe, free WiFi, bed sheets

Double Room

9.2 out of 10
Wonderful
(23 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
Satellite channels
Daily housekeeping
In-room safe
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | In-room safe, free WiFi, bed sheets

Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
Satellite channels
Daily housekeeping
In-room safe
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Economy Double Room

Economy Double Room | In-room safe, free WiFi, bed sheets

Economy Double Room

7.0 out of 10
Good
(4 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
Satellite channels
Daily housekeeping
In-room safe
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Located in Cuenca, Santa Lucia House - Forum is in the historical district. Museum of the Aboriginal Cultures and Las Conceptas Museum are cultural highlights, and some of the area's activities can be experienced at Plaza Rotary Market and San Francisco Plaza Market. Looking to enjoy an event or a game while in town? See what's happening at Alejandro Serrano Aguilar Stadium or Pista De Bicicross Bmx Cuenca. Visit our Cuenca travel guide
Map
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay, 010150

What's nearby

  • Santo Domingo church at night, as seen from a rooftop on Park Calderon
    Calderon Park
    3 min walk - 0.3 km
  • Aerial View of New Cathedral in center of Cuenca, Ecuador
    New Cathedral of Cuenca
    5 min walk - 0.5 km
  • Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba
    Río Tomebamba & Calle Larga
    10 min walk - 0.9 km
  • Plaza Rotary Market
    2 min walk - 0.2 km
  • Convent of the Assumption
    5 min walk - 0.5 km

Getting around

  • 14n - Antonio Borrero Station
    1 min walk
  • Gaspar Sangurima Tram Station
    4 min walk
  • Cuenca (CUE-Mariscal Lamar)
    12 min drive

Restaurants

  • Angelus by Tutto Freddo
    5 min walk
  • Coffee Lovers
    5 min walk
  • Negroni
    5 min walk
  • Raymipampa
    5 min walk
  • Bauhouse Hostel & Bar
    4 min walk

About this property

Santa Lucia House - Forum

Upscale hotel located in Downtown Cuenca
Take advantage of free English breakfast, a terrace, and a bar at Santa Lucia House - Forum. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and a water dispenser
  • Luggage storage, a 24-hour front desk, and 1 meeting room
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Santa Lucia House - Forum include comforts such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Heating, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge

Family friendly

  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Refrigerator on request

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 24 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

FORUM Hotel Cuenca
FORUM Cuenca
FORUM Hotel
Santa Lucia House Forum Cuenca
Santa Lucia House - Forum Hotel
Santa Lucia House - Forum Cuenca
Santa Lucia House - Forum Hotel Cuenca

Frequently asked questions

Is Santa Lucia House - Forum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Santa Lucia House - Forum?

Check-in start time: 2:00 PM; Check-in end time: 10 PM.

What time is check-out at Santa Lucia House - Forum?

Check-out is at noon.

Does Santa Lucia House - Forum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 24 per vehicle applies.

Where is Santa Lucia House - Forum located?

Located in Downtown Cuenca, this hotel is steps from Plaza Rotary Market and Civic Plaza. Esqueletologia Museum and Calderon Park are also within 5 minutes. 14n - Antonio Borrero Station is only a 2-minute walk and Gaspar Sangurima Tram Station is 4 minutes.

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Reviews

Santa Lucia House - Forum Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 364 out of 485 reviews
Rating 8 - Good. 80 out of 485 reviews
Rating 6 - Okay. 22 out of 485 reviews
Rating 4 - Poor. 9 out of 485 reviews
Rating 2 - Terrible. 10 out of 485 reviews

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
This place was great! Helpful staff, clean rooms and perfect location
Stayed 3 nights in Jan 2026

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
The room and common areas were super clean and well maintained. The staff was super friendly, attentive and helpful with our needs. Fresh made to order eggs and fresh baked bread at breakfast was a plus.
Stayed 4 nights in Jan 2026

10/10 Excellent

CLEMENTE

Liked: Cleanliness, amenities, property conditions & facilities
All the employees very helpful and friendly, breakfast really good and delicious, room very clean with everything needed.
Stayed 4 nights in Dec 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The room and all the hotel areas were very clean. The breakfast was varied and good. The hotel area is congested and too close to the market. Commercial area.
Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The room was and is still great, and I extended my stay. Staff are professional, friendly, and helpful. Many different places to eat and other shops/items are in walking distances.
Stayed 2 nights in Dec 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hidden jewel in colonial Cuenca. Clean and comfortable room, wonderful and helpful staff and a location that is close to shops, restaurants and the famous Cuenca Cathedral.
Stayed 6 nights in Sep 2025

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No car Excelent Breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Lucía House - Forum hotel Cuenca

Santa Lucía House in colonial downtown Cuenca is a gem. A beautiful classic home transformed into a beautiful hotel. The team members of this hotel are outstanding!!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Elssye Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and beautiful place to stay. Like a home away from home. Great place and very central in the hearth of the Cuenca City. We love this hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

chris

Liked: Staff & service, amenities, property conditions & facilities
Both the Hotel, and especially the Staff - provided outstanding customer service!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Exceptional Stay — Highly Recommended! I had an amazing experience at this hotel. Everything was perfect from start to finish! The room was spotless, spacious, and very comfortable. The breakfast was excellent: fresh, delicious, and with plenty of options for every taste. The staff went above and beyond to make sure we felt welcome and taken care of throughout our stay. The overall atmosphere was relaxing and elegant, and every detail showed great attention and care. I truly recommend this hotel to anyone looking for quality, comfort, and outstanding service. I can’t wait to come back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Charles D

Very clean and comfortable. Staff were extremely friendly and helpful. Great location, within walking distance of most major sites of interest.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tannya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome place. A small beautiful boutique hotel in a great location in downtown Cuenca.
Stayed 1 night in Apr 2025

10/10 Excellent

Lewis J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly attentive and very accomodating
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, a couple blocks from the main square. Several restaurants in the area. Hotel was clean and had a great breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, fantastic people, fantastic free breakfast!
Stayed 6 nights in Oct 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly, and excellent housekeeping.
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very cozy, well maintained, friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention of the staff very clean nice set up very accessible
Stayed 2 nights in Jan 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities
Nice hotel in a good location
Stayed 1 night in Nov 2023

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place with wonderful people.
Stayed 3 nights in Sep 2024

10/10 Excellent

floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Comfotable, friendly, professional staff.
Stayed 8 nights in Feb 2025

10/10 Excellent

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful on the inside and so clean.The staff are amazing .Very close to city square 5 minutes walk.there you will find so many restaurants
Stayed 4 nights in Feb 2025

10/10 Excellent

Iman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful boutique hotel with great breakfast

Great service, very clean room. It's a very nice boutique hotel. Breakfast exceeded my expectation.
Stayed 1 night in Jan 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a nice old building well taken care of with comfortable beds. Hope to have a nice shower!
Stayed 1 night in Dec 2024