4/10 - 별로예요
James
연인과의 여행, 가족 여행
2024년 9월 22일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was very disappointing. After a 16 hour drive, we checked in late (we called and were told it was fine), front desk was very rude, didn’t say more than “ you’re checking in NOW?” And put the key on the counter. The room was dirty, stains on the pillow cases, remote and phone sticky with dirt, bathroom so small you couldn’t even open and close the door without swiping against the sink and toilet. Dust on everything. No coffee in lobby or room. Had to go buy it in restaurant. Really?? No maid service or towel replacement next day, had to call desk for towels and they asked questions before reluctantly bringing us the bare minimum we needed. This place is in desperate need of upgrades of rooms and staff! Won’t be here again. Hilton should not have its name on this hotel!
James
2024년 9월에 2박 숙박함