회의 시설

엠버시 스위트 바이 힐튼 댈러스 프리스코 호텔 & 컨벤션 센터 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 537개" "
평점 8 - 좋아요. 1009개 이용 후기 중 208개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 119개" "
평점 4 - 별로예요. 1009개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 66개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Josh 님, 2024년 3월 25일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely would stay here again.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Dear Amy, This is what we LOVE to hear; thanks for making our day! We can't wait to welcome you again. Best, Nigel Cossey GM

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Emily 님, 2024년 3월 24일
We appreciate your business

2/10 - 너무 별로예요

Michaela

별로예요: 청결 상태, 직원 및 서비스
Horrible
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 19일
Dear Michaela, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Nigel Cossey, GM

10/10 - 훌륭해요

Chele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great experience at this hotel. Beds were comfy and it was walking distance to shopping and food. We would stay again.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 16일
Dear Chele, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Nigel Cossey GM

8/10 - 좋아요

ERASMO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast hours, to short
2024년 3월에 1박 숙박함
답변 제공: Josh 님, 2024년 3월 15일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Sandra D

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very convenient to be near the Comerica Center. Checking in and out was quick and easy, the room was clean and extremely comfortable. They have a great complimentary breakfast.
2024년 3월에 1박 숙박함
답변 제공: Josh 님, 2024년 3월 15일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super friendly and helpful
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 14일
Dear Tracy, We sincerely thank you for your kind rating. It brings us great joy to hear that our team was able to positively contribute to your stay. It was an absolute pleasure to have you as our guest and we eagerly anticipate your return. Best, Nigel Cossey GM

8/10 - 좋아요

Jason

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything for the most part was good. Our only issue was the breakfast this morning. Had to wait in a like for 30 minutes to get hot breakfast. They only had one cook and when we got up there they were out of waffle mix so my kids were very upset. I just felt they could have managed the like. Little better knowing it is spring break week and knowing what was booked in the hotel. I can say the Cook was amazing and doing as fast and the best he possibly could and when we spoke with management they were very sorry about the waffles and had a backup plan to put out for waffles.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Dear Jason, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your experience when having breakfast with us. We hope this will become the first of many visits. Best, Nigel Cossey GM

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying here, but did not like the fact that we had to pay for parking!
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 10일
Dear Jonathan, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best, Nigel Cossey GM

6/10 - 괜찮아요

John Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a big deal. Sent us to a room being worked on. Opened the door and a workman was in the room working. It was fine. We laughed. He talked to the front desk and my husband went and got new keys to a different room.
2024년 2월에 3박 숙박함
답변 제공: Emily 님, 2024년 3월 3일
We are sorry that happened we are glad to hear we got you moved to a new room how was the rest of the stay?

10/10 - 훌륭해요

Roberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jaqukita Parker-Front Office Manager 님, 2024년 2월 20일
We are glad to see that you enjoyed your stay with us. We hope to see you soon.

10/10 - 훌륭해요

Melissa 님, Fort Worth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean great breakfast
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 16일
Dear Melissa, I’m glad you enjoyed your visit! Thank you for leaving a review and noting our high cleanliness standards; I'll be sure to pass along your feedback to our dedicated housekeeping team. We appreciate your choosing us and hope to host you again. Best, Jeffrey Chen GM

10/10 - 훌륭해요

Blanca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great stay. Breakfast was great, too. The only issue was our room had a funky smell.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 11일
Dear Blanca, Thank you for being our guest and for your time reviewing our hotel. I am delighted you enjoyed your stay. We understand and appreciate how a delightful and delicious breakfast can make for a great start to the day; it is our pleasure to go above and beyond for our valued guests. Thank you for allowing us to be a part of your travels; we hope to welcome you again. Best, Nigel Cossey GM

10/10 - 훌륭해요

Joshua

2024년 2월에 2박 숙박함
답변 제공: Josh 님, 2024년 3월 20일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suite Dallas-Frisco.

10/10 - 훌륭해요

Caron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was just a great experience.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 11일
Dear Caron, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Nigel Cossey GM

10/10 - 훌륭해요

Justin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and hotel, lots of stuff very close by for dining and shopping.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 6일
Dear Justin, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Nigel Cossey GM

2/10 - 너무 별로예요

Bryanne

Unreasonable response to handling our reservation. Terrible customer service.
2024년 1월에 2박 숙박함
답변 제공: Emily 님, 2024년 1월 29일
I’m sorry that there were issues with the reservation Guest satisfaction is our highest priority, your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us.

4/10 - 별로예요

Joseph

2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Dear Joseph, We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way. Sincerely, Nigel CosseyGM

8/10 - 좋아요

Gina

출장 여행
2024년 1월에 1박 숙박함
답변 제공: Josh 님, 2024년 1월 24일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Christopher

2024년 1월에 2박 숙박함
답변 제공: Josh 님, 2024년 2월 1일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

4/10 - 별로예요

Eric

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The people and service is great! Awesome location! The breakfast options are good. Rooms are a bit dirty and the bathrooms are not good at all. Way too much money to spend for this type of hotel condition.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Eric,I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for sharing the aspects of your visit that were enjoyed and for taking the time to share your review with us. Sincerely,Nigel CosseyGeneral Manager

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very helpful and professional. The location is convenient with lots of things to do and see.
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear George,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our very helpful and professional staff and convenient location were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Nigel CosseyGeneral Manager

10/10 - 훌륭해요

John James

2024년 1월에 3박 숙박함
답변 제공: Josh 님, 2024년 1월 9일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, an excellent stay. Loved the breakfast and the managers reception in the late afternoon. We did have our bathroom sink get backed up. The maintenance staff were wonderful, offered us a different room, but we chose to stay in the room. They came and cleaned it right away and then checked back in the morning to make sure everything was okay.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Bonnie,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Nigel CosseyGeneral Manager

8/10 - 좋아요

Jaimi 님, Orient

2024년 1월에 1박 숙박함
답변 제공: Josh 님, 2024년 1월 9일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Josh 님, 2024년 1월 9일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

8/10 - 좋아요

Raeffel

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room smelled sort of mildew and smoking even though the floor was designated for non-smoking.
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Raeffel,I regret that you detected an odor of smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management - I offer our apologies. We hope to welcome you again for a flawless experience.Sincerely,Nigel CosseyGeneral Manager

6/10 - 괜찮아요

Charles

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We found a fake nail around the bed, AC did not work had to leave balcony door open to get room cooler.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 5일
Dear Charles,Thank you for being our guest and for taking the time to review our hotel. Please accept our sincere apologies for our shortcomings, and we genuinely appreciate you bringing them to our attention. We hope to have another chance to deliver a stay that completely aligns with our high expectations in every aspect.Sincerely,Nigel CosseyGeneral Manager

6/10 - 괜찮아요

janet

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE MANAGEMENT WAS RUDE AND NOT HELPFUL AT ALL
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 5일
Dear janet,Providing the highest level of hospitality is our number one priority, so I sincerely regret that we let you down. I am at your service should you like to discuss this in more detail. We value you as our guest and hope to have another opportunity to deliver a more favorable experience in the future.Sincerely,Nigel CosseyGeneral Manager

6/10 - 괜찮아요

Karol

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 5일
Dear Karol,Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon.Sincerely,Nigel CosseyGeneral Manager

2/10 - 너무 별로예요

Tana 님, Tonganoxie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon arrival, the first room smelled musty and there were dead roaches in the bathroom. I requested a new room. The staff moved my room only two doors away on the same floor. This room smelled musty as well.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 1일
Dear Tana,Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority.Sincerely,Nigel CosseyGeneral Manager

10/10 - 훌륭해요

Sridhar

2023년 12월에 1박 숙박함
답변 제공: Josh 님, 2024년 1월 22일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Garry

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean hotel and wonderful staff. Why pay extra to park, if I'm staying at the hotel? Why only two beer limit during Happy Hour?
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Dear Garry,We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. Additionally, we are sorry for your frustrations with our two limited drinks at Happy Hour. We appreciate you sharing the aspects of your stay that were the highlights and we hope to welcome you again.Best,Nigel CosseyGeneral Manager

8/10 - 좋아요

Anne Marie

2023년 12월에 3박 숙박함
답변 제공: Josh 님, 2024년 1월 3일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Nicole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You do have to pay for parking. Besides that it was a really nice property. Fairly clean besides a few stray hairs from previous residents. Super large spacious rooms. We will be back in February!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 29일
Dear Nicole,Thank you for taking the time to review our hotel. I am delighted to know you enjoyed your stay and am humbled to learn we will have the opportunity to welcome you again! It was a pleasure to host you; we look forward to providing a flawless experience on your return visit.Best,Nigel CosseyGeneral Manager

8/10 - 좋아요

Leticia Messing

2023년 12월에 1박 숙박함
답변 제공: Josh 님, 2024년 1월 3일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Abuasad

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently stayed at this hotel and was thoroughly impressed. From the moment I arrived, the staff was incredibly welcoming and attentive, making the check-in process smooth and efficient. The room was immaculate, beautifully designed, and equipped with all the necessary amenities. Additionally, the on-site restaurant served delicious meals with excellent service. Overall, my experience at this hotel was exceptional, and I highly recommend it to anyone looking for a comfortable and luxurious stay."
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 28일
Dear Abuasad,Whenever guests use the word "exceptional" regarding their stay at our Embassy Suites by Hilton, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Nigel CosseyGeneral Manager

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Josh 님, 2024년 1월 3일
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 26일
Dear Mark,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Nigel CosseyGeneral Manager

2/10 - 너무 별로예요

Amreen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No jacuzzi as shown on their website, public bathrooms did not have soap, broken toaster during breakfast, rooms cleaning half done job, evening reception has limited snacks that don't get refilled even though it ends at 6:30. If you come after 15 minutes of evening reception opening then good luck getting the snacks.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 26일
Dear Amreen,Thank you for sharing your review of your recent stay. We understand that details can make or break a trip, and we regret that we fell short of your expectations. Your feedback is incredibly valuable to us, as it helps us identify areas where we need to improve. We appreciate your patronage and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Nigel CosseyGeneral Manager

6/10 - 괜찮아요

Brittany

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Josh 님, 2023년 12월 26일
Thank you for choosing Embassy Suites Dallas-Frisco. I'm sorry we couldn't provide the service that would have prompted you to give us a better score. Is there anything specifically we can do better?

10/10 - 훌륭해요

Dolores

2023년 12월에 1박 숙박함
답변 제공: Josh 님, 2023년 12월 26일
Im glad to hear you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 - 훌륭해요

Wesley

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Josh 님, 2023년 12월 18일
Im glad to hear you are enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco

8/10 - 좋아요

Darlene 님, Lancaster

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The property was coinvent to shopping and restaurants.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 14일
Dear Darlene,Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon.Best,Nigel CosseyGeneral Manager

10/10 - 훌륭해요

LARRY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Josh 님, 2023년 12월 13일
Im glad to hear you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

6/10 - 괜찮아요

Bethany

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 12일
Dear Bethany,Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area.Sincerely,Nigel CosseyGeneral Manager

8/10 - 좋아요

gun

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Do not expect high.
When checking in, the staff member spoke to me alone, did not tell me the room number, and did not tell me any general information. So we changed rooms. When I entered the new room, there was a strange smell. I found out later that it was a room given to pet guests. There was no basic water in the room. There was no changing room at the pool. There were no towels, so I went back to the front desk. There were only two beach tables in the pool, and they all had chairs, so the kids were swimming and the parents weren't, so we had to wait. I called because I needed a wine opener in my room, and they said it could only be used at the front desk. In other words, room service was also very inconvenient. There was no table service for breakfast. Overall, I received service that was hard to believe that it was a Hilton hotel chain.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Dear gun,I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.Sincerely,Nigel CosseyGeneral Manager

6/10 - 괜찮아요

Gary 님, dallas

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property was great. Front desk staff (afternoon AND morning) was ‘snooty’ unsmiling and unwelcoming as if they didn’t want to be there and couldn’t be bothered. That was the only bad thing I can say about the property. The rooms were great!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 10일
Dear Gary,Thank you for your review. I am happy to hear you enjoyed our hotel and comfortable accommodations even though our service did not meet our high standards. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short on this visit. Rest assured, we have shared your feedback with the appropriate team members to ensure we're doing all we can to deliver warm hospitality to every guest. I would love the opportunity to regain your confidence and demonstrate our commitment to providing exceptional service on every visit. Sincerely,Nigel CosseyGeneral Manager

8/10 - 좋아요

Anees 님, Plano

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Josh 님, 2023년 12월 13일
Im glad to hear you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.