I had a conference at 3:30 pm. Check in was not until 3 pm. I arrived at the property at 2:30 pm. I could not find a parking garage for guests of the hotel so I called the front desk, and was told that the parking garage was for valet only and that my only options were to wait for valet or use public parking about 2 blocks away from the hotel. There was no mention of this on the hotels page. By this time it was already 2:40 pm. I waited in line for the valet until 3:15 pm, and the valet line, which had at least 10 cars in it and was so long that I was forced to block a lane of traffic in order to wait in line, did not move for the entirety of the 35 minutes I waited. It was forced to leave the hotel and go directly to my conference. Upon arriving back at the hotel, I was met with the same issue that I had earlier. I waited another 45 minutes in the valet line and only one car out of the eight that were in line was taken to the parking garage. Again, there was no mention that valet parking was required in order to have your car in the parking garage, and I could not risk leaving my only means of transportation in a non guarded public parking lot overnight. I had too many valuable things in the vehicle. I was forced to drive an hour and a half back home because I could not park my car safely, and the hotel has a no refund policy. I can only imagine how many people have been scammed by this hotel. This was without a doubt the worst hotel experience I have ever had in my life.