외관

홈우드 스위트 바이 힐튼 달라스 다운타운, TX 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 524개" "
평점 8 - 좋아요. 1000개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 101개" "
평점 4 - 별로예요. 1000개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 53개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

jae soo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
홈우드
숙소가 넓어서 take out을 통한 식사에 적합..특히 냉장고가 큰 것이 좋음
2020년 12월에 2박 숙박함
답변 제공: General Manager 님, 2021년 1월 3일
Thank you for the outstanding review for Homewood Suites by Hilton Dallas Downtown, TX. We are delighted that you loved our comfortable accommodations. It is always a pleasure to hear that a guest is excited to return, and we look forward to providing you with another exceptional stay. Sincerely, Louis Dracoulis, General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들이 너무친절하며, 아침조식도 좋은 편입니다. 다음에도 방문한다면 다시 이용하고 싶습니다.
2018년 10월에 2박 숙박함
답변 제공: Robert McGuire General Manager 님, 2018년 10월 18일
Dear valued guest, Thank you for taking the time to share the details of your stay at the Homewood Suites by Hilton Dallas Downtown, TX. We enjoy reading your generous comments about our associates, and we will be sure to pass your compliments along! We appreciate your business and look forward to having you as our guest again. Sincerely, Robert McGuire General Manager

10/10 - 훌륭해요

Seokcheol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
접근성이 좋은 호텔
Dart 역이 근처에 있어서 좋았습니다. 전반적으로 청결하고, 서비스가 좋았습니다.
2017년 10월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 좋았습니다
다운타운내 위치도좋고 식스티플로어와 파이오니아등등 주변에 도보로 좋은 명소가 많았다

8/10 - 좋아요

Ben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and staff. The rooms were clean and accommodating.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Ben, On behalf of our team at Homewood Suites by Hilton Dallas Downtown, TX, thank you for sharing your kind review. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and hope to see you again soon.Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Kevin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well located, nice and clean hotel.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Kevin, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and helped to make your trip to our vibrant city a total success. Thank you for sharing your experience, and we look forward to providing you with another exceptional stay.Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Melissa

2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Melissa, Thank you for your stay at the Homewood Suites by Hilton Dallas Downtown, TX, and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Dallas. We enjoyed having you as our guest and hope to see you again soon.Sincerely,Louis Dracoulis,General Manager

6/10 - 괜찮아요

Andria

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We were unaware that they only offered valet parking. This was expensive and made us late to more than one reservation during our stay because one of the drivers didn’t know how to start our rental. It was also very disappointing that Expedia listed a pool as an amenity, but the pool had been closed for months and showed a banner on the hotel’s website, very disappointing. Staff was wonderful and accommodating.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Andria, Thank you for sharing your review. Being a downtown hotel in a major city, we understand that parking is often at a premium. To best provide for our guests' needs, we offer the convenience of valet parking. We take pride in offering competitively priced parking fees, which are presented on our website, enabling guests to access this information before making a reservation. We appreciate your understanding and hope that our commitment to providing convenient parking options enhances your overall experience with us. We understand that it can be frustrating, especially when it leads to delays with rental cars. Additionally, we regret the confusion regarding the pool status, and we will work with our third-party website to ensure accurate information is provided. our feedback is invaluable to us, and we will use it to improve our guest experience. However, we are glad to hear that despite these issues, our staff provided wonderful and accommodating service. We hope to have the opportunity to welcome you back for a smoother stay in the future.Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Manuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every one was very nice and welcoming! Valet was amazing. Definitely recommend this hotel
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Manuel, Thank you for choosing Homewood Suites by Hilton Dallas Downtown, TX, and sharing your feedback. Our team takes immense pride in delivering exceptional service, and we are delighted to know that you found it to your liking. Your recommendation means a lot to us, and we look forward to welcoming you back for another incredible visit.Sincerely,Louis Dracoulis.General Manager

6/10 - 괜찮아요

Amalia

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
So if you stay here you will be charged 40 every day you stay the night and they told us there was no where else to park that wouldn’t charge you at least 20 but we found a parking spot for 13 bucks and some of staff the clerks and valet were super rude
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Amalia, Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. Also, we are sorry for the unpleasant interaction you had with our staff. We appreciate you bringing this to our attention, and we will definitely address this with them. Thank you again for your valuable feedback, and we hope you will revisit as we would welcome another opportunity to make your next stay exceptional. Sincerely,Louis DracoulisGeneral Manager

8/10 - 좋아요

nie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is in the downtown, close to the Mavericks home court. I even went to watch an NBA game. The room is clean and tidy, and the service attitude is good However ,I booked the hotel after seeing that they had mini golf. When I checked in, the mini golf equipment looked very old and could not be used normally.
답변 제공: General Manager 님, 2024년 2월 1일
Dear Nie, Thank you for choosing Homewood Suites by Hilton Dallas Downtown, TX. We are glad you had an overall enjoyable experience and that our accommodations and prime location close to American Airlines Center met your expectations. However, we regret for the issues you experienced with our mini golf. We apologize for the inconvenience it may have caused, and we are grateful for your patience. Thank you again for your review. We hope to see you soon!Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Zana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel In renovating so it was kind of a mess, but our floor and room was really nice! There was a motorcycle gathering in parking lot next to hotel and they were really loud, so not hotel fault!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Zana, We appreciate you taking the time to write a review about your visit to Homewood Suites by Hilton Dallas Downtown, TX. It is a pleasure to know how much you enjoyed our fresh and relaxing accommodations. We hope to have a chance to serve you again in the future. Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear April,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Dallas Downtown, TX. We look forward to your return and wish you all the best with your future travels.Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Kurt

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 8박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Kurt, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Dallas Downtown, TX. We look forward to your return and wish you all the best with your future travels. Sincerely, Louis Dracoulis General Manager

2/10 - 너무 별로예요

Rosa

가족 여행
별로예요: 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: AGM 님, 2024년 1월 10일
Dear Rosa, thank you for choosing Homewood Suites by Hilton Dallas Downtown, TX and for your candid review. While we hope you had an overall pleasant stay, we apologize for the inconvenience you encountered. We will follow up with the appropriate individuals to ensure a better guest experience going forward. We appreciate your feedback, and we look forward to welcoming you back soon. Vanessa Greer Assistant General Manager

8/10 - 좋아요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family vacation
Great spot for a family vacation. Walking distance to so many activities and includes good amenities
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Bonnie, Thank you for being our guest at Homewood Suites by Hilton Dallas Downtown, TX, and for your kind feedback. We are glad to know that you enjoyed our comfortable accommodations, convenient location, and the luxurious amenities we offer to our guests. Thank you again, and we look forward to welcoming you back soon. Happy Holidays and Happy New Year!Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Tanisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Love this place
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Tanisha, Thank you for your perfect rating of Homewood Suites by Hilton Dallas Downtown, TX. It is a pleasure to know how much you enjoyed our fresh and relaxing accommodations in addition to our devoted associates. We appreciate your business and hope to have a chance to serve you again in the future. Happy Holidays and Happy New Year!Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Sheng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Sheng, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Homewood Suites by Hilton Dallas Downtown, TX; we hope to see you again soon. Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Dear Chris, Thank you for choosing Homewood Suites by Hilton Dallas Downtown, TX, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Sohan Loty Singh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Homewood Suites was ideally located to meet my itinerary needs. I was pleased with the suite I was appointed and very very happy with the staff (especially the front desk staff and the breakfast handling staff. Kudos!
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 24일
Dear Mr. Singh, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and helped to make your trip to our vibrant city a total success. We're also delighted to hear that our front desk and breakfast staff left a memorable impression on your stay. Their dedication to providing exceptional service is something we take great pride in. We will love to share your kind words with them! Thank you for sharing your experience, and we look forward to providing you with another exceptional stay at Homewood Suites by Hilton Dallas Downtown, TX.Sincerely,Louis Dracoulis

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Domonique Fludd-Moore 님, 2023년 11월 22일
Thank You!

10/10 - 훌륭해요

MARGARITO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
es agradable el personal y las instalaciones estan bien
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Dear Margarito, We appreciate your positive feedback regarding our staff and facilities. We strive to create a pleasant and welcoming environment for our guests. If there's anything specific that stood out to you or if you have any suggestions for improvement, we would love to hear more about your experience. Thank you for choosing Homewood Suites by Hilton Dallas Downtown, TX, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great front desk staff. Breakfast was GREAT. Noisy street though, lots of truck traffic even on wknd. Close to Delay Plaza.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear David, Thank you for sharing the details of your stay at the Homewood Suites by Hilton Dallas Downtown, TX. We enjoy reading your comments about our associates and will be sure to share this review with our whole team. We are also happy you loved our delicious breakfast offerings. We appreciate all your remarks and look forward to having you as our guest again. Sincerely, Louis Dracoulis General Manager

10/10 - 훌륭해요

Chuck

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great. Only complaint I have is I wish there were vending machines on the floor I was on. Other than that, it was awesome.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 9일
Dear Chuck, Thanks for the review for Homewood Suites by Hilton Dallas Downtown, TX. We are delighted that you enjoyed your overall stay. However, we regret not meeting some of your expectations. We have taken note of your feedback and it will be shared with the appropriate individuals. It was a pleasure hosting you and we look forward to providing you with another exceptional stay.Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Aliceia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Dear Aliceia, We are thrilled you had an excellent stay at Homewood Suites by Hilton Dallas Downtown, TX, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Louis Dracoulis,General Manager

6/10 - 괜찮아요

Michael

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointed, over priced..
Staff was friendly & very helpful.. Sticky floors, no hot water at bathroom sink, light switches didn't always work, pool was unavailable, breakfast was very bland with nasty eggs.. Disappointed overall, we will not pick this hotel again.. Have stayed in much better hotels that cost 1/2 as much..
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Dear Michael, Thank you for sharing about your experience at our hotel. While we are happy to know you enjoyed our seamless hospitality, we deeply regret not meeting some of your expectations. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We were also sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Stanton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Dear Stanton, Thanks for the outstanding review for Homewood Suites by Hilton Dallas Downtown, TX. It is always a pleasure to hear that a guest is excited to return, and we look forward to providing you with another exceptional stay.Sincerely,Louis DracoulisGeneral Manager

8/10 - 좋아요

Angie

가족 여행
Everytime the AC would turn on you could smell food being cooked. First time to ever experience that.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 19일
Dear Angie, Thank you for choosing Homewood Suites by Hilton Dallas Downtown, TX and for your candid review. While we hope you had an overall pleasant stay, we apologize for the inconvenience you encountered due to the air unit in your room. We will follow up with the appropriate individuals to ensure a better guest experience going forward. We appreciate your feedback, and we look forward to welcoming you back soon.Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great experience!!!
Loved the room at 600ft… it was a good size room for downtown we stayed on 8th floor which gave us an excellent view of the city. The location was the best, tons of restaurant in walking distance. To notch valet service, these guys don’t have you waiting for your car. Very professional and friendly. We were so happy with hotel that we encouraged our other family members to get room in the same hotel.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 27일
Dear Guest, Thanks for the outstanding review for Homewood Suites by Hilton Dallas Downtown, TX. It is a pleasure to know how much you enjoyed your room with the views, our convenient location in addition to the service you received from our valet team. We truly appreciate your recommendations and look forward to providing you with another exceptional stay.Sincerely,Louis Dracoulis,General Manager

6/10 - 괜찮아요

Ronald

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property is quite nice. But when I booked this hotel online, I specifically asked for something pet friendly. Yes, this place is pet friendly, but nowhere during the booking was I told that I would have to pay $75 for each pet. That added $150 to my one night stay! Also, there are no convenient facilities for my dogs to go outside. The closest place for them to go is a park that is a block and a half away. It would definitely be a nice place for them to go if it wasn't overrun with homeless people that were in the fountain bathing. I didn't feel safe by myself taking my dogs there.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 23일
Dear Ronald, Thank you for being our guest and for your candid comments. We regret your disappointment with our pet fee. Please know these charges are posted on our website so guests can have this information before booking with us, and we are sorry if there was any misunderstanding regarding the same. We appreciate your patience and we loved knowing what would have advanced your visit. Thank you again for your constructive feedback, and we hope to see you the next time you are in our area.Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Samuel

2023년 9월에 3박 숙박함
답변 제공: Domonique Fludd 님, 2023년 10월 9일
Thank you for taking the time out to tell uus about your stay. Until next time, Samuel!

4/10 - 별로예요

Veronica

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Furniture in the room was in bad condition, specifically a piece that goes attached or near the desk, it looks like it was chewed and painted over with a furniture marker. Honestly, that requires more than a marker to touch up. The pool was cold, we choose this hotel because of indoor pool and because I was attending a concert. My husband was going to stay with out toddler and have fun at the pool. The mirrors in the closet were dirty, the bathroom has mold, where the door slides on the corners. This room needs lots of touch ups, not just with a marker. Honestly for the price, I thought the room would be in better condition and the pool would have warm water, so dissapointing.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 17일
Dear Veronica, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply regret the issues you and your family encountered. Your comments about the condition of your room have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. We are also sorry the pool temperature was not comfortable for you. We will share this appropriately to ensure our guests can also enjoy this aspect of their stay with us. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet,safe. 22 min walk to American Airlines Center.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 10일
Dear Alexander, It was a pleasure reading your review of Homewood Suites by Hilton Dallas Downtown, TX. We are glad you enjoyed your stay and liked our convenient location and fresh accommodations. We are grateful for the recommendation and appreciate you choosing us for your visit to the city.Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Cleon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 11일
Dear Cleon, Thank you for choosing Homewood Suites by Hilton Dallas Downtown, TX and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Louis DracoulisGeneral Manager

10/10 - 훌륭해요

Racheal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I went for a concert, but we want to go back to REALLY enjoy that nice room and the surrounding area.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 10일
Dear Racheal, Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations with our accommodations and location. It is always a joy to see our guests are excited about returning to Homewood Suites by Hilton Dallas Downtown, TX; we are looking forward to it. Thank you again, and safe travels.Sincerely,Louis DracoulisGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 9일
Dear Valued Guest, We are delighted you had a great stay at Homewood Suites by Hilton Dallas Downtown, TX. Thank you for the kind rating, and we look forward to hosting you again soon.Sincerely,Louis Dracoulis,General Manager

8/10 - 좋아요

Schalane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Dear Schalane, Thank you for sharing the nice rating about your experience at Homewood Suites by Hilton Dallas Downtown, TX. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Louis DracoulisGeneral Manager

8/10 - 좋아요

Ashlee

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 23일
Dear Ashlee, Thank you so much for the terrific rating regarding your stay at Homewood Suites by Hilton Dallas Downtown, TX. We hope you are already planning another trip our way.Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Isaiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 20일
Dear Isaiah, Thank you for your gracious review of the Homewood Suites by Hilton Dallas Downtown, TX. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Dallas.Sincerely,Louis Dracoulis,General Manager

6/10 - 괜찮아요

Ny

출장 여행
Average facility within a busy intersection
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 16일
Dear Guest, Thank you for being our guest and sharing your feedback. We hope that overall you had a pleasant stay; however, we apologize for any inconvenience you experienced while here. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Keegan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great stay. They have a movie theater you and your family can rent out to use. It was the favorite part of my kid’s stay. Very interesting and unique place.
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Dear Keegan, We appreciate you taking the time to write a review about your visit to Homewood Suites by Hilton Dallas Downtown, TX. Knowing how much you enjoyed your stay is a pleasure. We are also glad that you and your kids liked the amenities we provide. Thank you for your patronage and hope to have a chance to serve you and your family again in the future. Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Corey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 10일
Dear Corey, Thank you for the perfect rating. We are glad you had a wonderful time at Homewood Suites by Hilton Dallas Downtown, TX. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Agnes

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Louis Dracoulis General Manager 님, 2023년 8월 8일
Dear Agnes, Thank you so much for the perfect rating of your time at Homewood Suites by Hilton Dallas Downtown, TX. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Louis DracoulisGeneral Manager

8/10 - 좋아요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn’t like that a game room was listed but no game room and didn’t like indoor pool was not heated!
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 4일
Dear Rhonda, Thank you for choosing Homewood Suites by Hilton Dallas Downtown, TX, and sharing your review. We are glad you had an overall good stay. However, we regret any confusion regarding our amenities. We have taken note of all your comments and will use them to improve our service going forward. We look forward to seeing you again soon. Sincerely,Louis DracoulisGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
comfortable stay downtown
First night was very large room on 4th floor - bathtub had several cracks and needed a little caulk. everything else was fine. ac was great and so was hot water. fast checkin and nice treats. 2nd night new room so a little off checking in since i got a key to a room that had someone in it. Once I got my room, it was comfortable. bed very nice and shower was amazing . kitchen had all the basics. helpful staff. nice convenience shop on first level. no restaurant but theres one at other hotels nearby to walk to. valet staff helpful.
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 4일
Dear Guest, Thank you for staying at the Homewood Suites by Hilton Dallas Downtown, TX. We are glad to know you enjoyed your overall stay. With that being said, we are sorry for the inconvenience you experienced. We have noted your concern and will use them to improve our service going forward. It was our pleasure to host your visit, and we eagerly await to welcome you back soon. Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our one night stay.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 24일
Dear Sherry, Thank you for your fabulous rating and letting us know your stay at Homewood Suites by Hilton Dallas Downtown, TX was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

Roger

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 8박 숙박함
답변 제공: General Manager 님, 2023년 7월 19일
Dear Roger, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Homewood Suites by Hilton Dallas Downtown, TX look forward to your next visit.Sincerely,Louis Dracoulis,General Manager

8/10 - 좋아요

Maranda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The breakfast was great and the rooms were very spacious and the beds were comfortable. The furniture has seen better days and was somewhat outdated but overall it is a great value and space for your money. Would stay here again.
답변 제공: General Manager 님, 2023년 7월 16일
Dear Maranda, Thank you for reviewing your recent stay at Homewood Suites by Hilton Dallas Downtown, TX. We are pleased to know you were delighted with our comfortable accommodations, delicious breakfast and found us to be of great value. However, we regret not meeting all of your expectations and have taken note of your comments as we are continually striving for ways to improve. We appreciate your patience and look forward to welcoming you again.Sincerely,Louis Dracoulis,General Manager

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay here!!!
Amazing staff. From front desk to valet to housekeeping to breakfast crew. Very good breakfast. Many choices to choose from. Room was great! Bed was comfy. Would highly recommend this hotel. Located one block off Main st in downtown. Good variety of food within a short walk.
2023년 7월에 7박 숙박함
답변 제공: Louis Dracoulis General Manager 님, 2023년 7월 14일
Dear David, We appreciate you taking the time to write a review about your visit to Homewood Suites by Hilton Dallas Downtown, TX. It is a pleasure to know how much you enjoyed our fresh and relaxing accommodations in addition to our prime location and devoted associates. We appreciate your feedback and hope to have a chance to serve you again in the future. Sincerely,Louis DracoulisGeneral Manager

4/10 - 별로예요

Tanesha

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Dear Tanesha, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Sincerely,Louis Dracoulis,General Manager