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홈우드 스위트 댈러스/파크 센트럴 여행 후기

3 out of 5
홈우드 스위트 댈러스/파크 센트럴
9169 Markville Dr, Dallas, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 471개 이용 후기 중 202개" "
평점 8 - 좋아요. 471개 이용 후기 중 118개" "
평점 6 - 괜찮아요. 471개 이용 후기 중 56개" "
평점 4 - 별로예요. 471개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 471개 이용 후기 중 58개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원들이 친절하고 편의시설 및 기본적으로 제공되는 서비스가 매우 좋았습니다. 다음에도 또 이용 할 수 있었으면 좋겠습니다.
2020년 1월에 1박 숙박함

4/10 - 별로예요

nancy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon entrance to our first room, It smelled lkle bad body odor and human urine. We were put in another room and that one had a broken door, bed sheets were stained. They only had 2 bath towels in the room, we asked for 2 more due to a family of 4 and we were told they were all dirty and wont do laundry until the morning. The extra sheets they gave us for the sofa bed were also all stained. NEVER AGAIN
2024년 3월에 2박 숙박함
답변 제공: Bessy AGM 님, 2024년 3월 11일
I do apologize for all the inconveniences you had during your stay. We thank you for your comments/suggestions, so we know what we need to work on. Thank you!

2/10 - 너무 별로예요

Jasmine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cold water
2024년 1월에 2박 숙박함
답변 제공: Mattie Johnson 님, 2024년 3월 3일
sorry for the water being cold we will definitely look into that thank you for your review it is greatly appreciated and also thank you for choosing Homewood suites by Hilton Dallas Park central for your stay.

2/10 - 너무 별로예요

Alex

단체 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are stains everywhere you look: on the walls, on the ceiling, on the bedding. The breakfast was very minimal and cold every morning, and the fellow renters are something to watch for the show and your security. It seemed like 8 out of 10 other patrons staying at this hotel appeared to be recovering addicts or current users. This is in the top 10 of my worst hotels that I have stayed in. I have spent about 15 years combined in hotels traveling for the film industry.
2024년 2월에 4박 숙박함
답변 제공: Mattie Johnson 님, 2024년 3월 2일
Thank you so much for your feedback, we have addressed the issues and I hope you will give us another opportunity in the future.

2/10 - 너무 별로예요

Cody

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel had mold. It was torn up and trashy. The room itself had bugs and paint was coming off of the bathtub. Worst hotel I’ve ever seen
2024년 2월에 1박 숙박함
답변 제공: Bessy AGM 님, 2024년 2월 17일
Thank you for your response. We do apologize for all the inconveniences you had during your stay. We will take action upon your review. Thank you!

4/10 - 별로예요

Michael

가족 여행
The first room they gave was not accessible due to a bad battery on the door lock. The second had several maintenance issues including what appeared to be blood stains on the carpet.
2024년 2월에 1박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 13일
Thanks for sharing your feedback, we're sorry your experience didn't match your expectations. I hope you give us another chance to make it right for you. please reach out if you have any further concerns.

10/10 - 훌륭해요

Khara 님, temple

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 2월에 1박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 12일
Thanks Khara. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

10/10 - 훌륭해요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 12일
Dear Mary, we appreciate you taking the time to let us know about your experience! If there's anything we can help you with, please let us know.

10/10 - 훌륭해요

amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely Recommend
Everything was clean, staff friendly, and area is safe.
2023년 12월에 1박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 12일
thank you for your review and we hope to see you soon.

10/10 - 훌륭해요

Anthony 님, Houston

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Homewood Suites is extremely convenient to both 635 and Hwy 75, which additionally makes it easy and quick to get to neighboring cities and downtown Dallas. For the relatively low fee, the guest gets a large suite including a full kitchen, separate bedroom and living room, large bathroom, and good closet space. Even though my room was around the corner from the pool and gym, I didn't hear any noise unless I walked past those areas. Breakfast is hot and standard - nothing fancy.
2023년 12월에 5박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 12일
we appreciate your fantastic review, and we hope you come to see us again.

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 12일
Thank you for your review we hope to see you again.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My biggest negative takaway was that the hot tub wasn't hot. Apparently it was just an oversite, but I wasn't able to enjoy that part of my stay. Overall, my experience was positive, with a friendly staff and good food. The hotel definetly needs more attention to maintenance on little things, missing screws and whatnot, but it was clean. I'd stay here again. The price is right for the level of accomidation.
2023년 12월에 2박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 12일
thank you for your feedback, we are glad to see how your experience went while staying with us. hopefully you come and visit us again so we can do better for you next time.

2/10 - 너무 별로예요

Brandon

2023년 12월에 1박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 13일
Thanks for sharing your feedback, we're sorry your experience didn't match your expectations. I hope you give us another chance to make it right for you. please reach out if you have any further concerns.

4/10 - 별로예요

Stacie

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Anntionette

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room door has a hole there were no ice buckets
2023년 11월에 1박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 19일
Thank you for sharing your feedback and making us aware of the unforeseen circumstances you had happened while staying with us. we are really sorry that the room door had a hole in it and there were no ice buckets. we will look further into this situation so that it doesn't happen to anyone else. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share.

6/10 - 괜찮아요

Orlando J

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This is my second time at this property this year. This stayed was disappointing. Only one trash can for the room. It seems unreasonable having to walk to kitchen to disposed of items from the bath room. Towels were not replenished. The only trash bin had no bag. I asked a housekeeping staff if they could provide the towels missing, I was told to go to the front desk they will provide me with the towels. I think the person missed the point.
2023년 11월에 5박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 19일
Thank you for sharing your feedback and making us aware of the unforeseen circumstances you had happened while staying with us. we will look further into this situation so that it doesn't happen to anyone else. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share

10/10 - 훌륭해요

victor

2023년 11월에 1박 숙박함
답변 제공: Mattie Johnson 님, 2024년 2월 19일
Thank you for your great review its very much appreciated, we hope you come and visit us again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nice Staff - Run Down Hotel
2023년 10월에 1박 숙박함

8/10 - 좋아요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Welcomed in by friendly staff. Got to our room and it was extremely hot. After lowering the ac down it took a few hours to get comfortable. The double bedroom was very spacious for my family. The beds was sloped down towards the feet and buckled in the middle and needing to be replaced and some replacing of some items would have been nice. What looked like blood on a lamp shade and wall wasn’t pleasant to see. Shower tub was hard to stand in due to the floor being a bowl shape not flat.
2023년 10월에 2박 숙박함

4/10 - 별로예요

Erica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do use this hotel
The staff had a walk out the day I came. The room was suppose to be ready at 3 but wasn’t until 5:30. The room stunk as soon as we got in from the kitchen sink. The pull out couch was torn and you could see the stuffing coming out. You could feel every spring. They did not provide linens for the pull out so they brought some up. The pillow smelled so disgusting I could not put my head in it. The towels were yellowish. The bathtub curtains were torn. The bed has a dip in the middle. We saw two roaches in our room. The breakfast was not great. It is located not in a good part of town. I saw a lot of homeless in the area. The only good think I can say was parking is free.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Tameka

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

ana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the two rooms in one room.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

T. Nathaniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing.
2023년 8월에 13박 숙박함

2/10 - 너무 별로예요

Carl

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room 202 was disgusting. Blood or something on the walls. Carpet stained all over. Wood floor not mopped, stains all over the couch in living room. They sweeped everything from the floor out the door into the hallway and didnt vacuum it up. The phones didnt work, bedroom and living room. Ceiling fan and light didnt work in bedroom. Couch cushion all ripped up. Toilet doesn't flush right, bathroom sink doesn't drain. No mattress pad on bed, no top sheet. Ive stayed at homewood suites all over and never seen anything like this. We couldn't even use the living room, didnt even want to touch anything. I have pictures of everything.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

gustavo

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, good location (even though all the road construction)
2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

Brian

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Drove 2 hours with 5 kids (four 5 year olds and one 7 year old (grands)for a weekend getaway before school, only to get there at check-in (3 pm) to be told room not ready and couldnt say when. Go back in to ask whats up and that we have 5 kids in the car, to be told its not available and they dont have one for us. Ask if we can cancel without penalty and was told that because we booked with a third party she couldnt help us. I text ( because you cant actually talk to anyone) an online agent, was told we might be charged for 1 night if they couldnt verify. Credit card company took care of us, will NEVER use Expedia again. Poor service. Hotel was also located in shady area, didnt know intil we arrived
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Kayla

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not great but good enough for price.
Fitted sheet didn’t fit the bed. Found hair in the bed and on the floor in bathroom. Second set of doors wouldn’t lock.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Maria

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pull out sofa was torn everywhere. And the mattress to pull out was so gross it looked like a crime scene occurred on it. The room had a mildew smell and that I couldn’t mask with perfume. The bedsheets were worn down that they had transparent spots that looked liked grease stains. The staff was very nice and welcoming.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Julie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overall a good stay and would stay again. Areas that could use some attention are afternoon staff friendliness, hall air conditioning (non existent), and room air conditioning (comfortable, but would not get below 75 during the day)
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is nice.
The place are nice but problem is the doorbell for the deaf is not working. That's only one negative out of all.
2023년 6월에 2박 숙박함

4/10 - 별로예요

Lisa

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The staff was very friendly. The whole place smelled like marijuana and mold. It was obvious that our room had been cleaned the best it could be, but the stains on the carpet and the couch were not cleanable. The AC didnt keep the room cool and it was loud. There was craziness going on in the halls, a lot of people in and out. I wouldn't recommend this place to anyone.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Matthew Gerrit

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

2/10 - 너무 별로예요

Raul

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel in bad condition overall
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad conditions. Needs an urgent update.
Very disappointed. The hotel needs an update urgently. It was not clean at all and marks everywhere. Very bad conditions to be a Homewood hotel. We were about to go to another hotel when we saw it.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Joscelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Few bumps. But perfect for families
First room was horrible. But the staff really stepped up and made everything perfect for us.
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Oscar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the check in being easy and young lady being so helpful during my check in
2023년 3월에 3박 숙박함

8/10 - 좋아요

Jeannie Ann

좋아요: 직원 및 서비스, 편의 시설/서비스
2023년 3월에 2박 숙박함

4/10 - 별로예요

Erika

2023년 3월에 1박 숙박함

4/10 - 별로예요

jimmy

별로예요: 직원 및 서비스, 편의 시설/서비스
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Tisha

2023년 2월에 1박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet. Clean room. Clean lobby. Elevator needed cleaning. Floor inside was dirty with something stuck to it in places. Noticed it is used to haul trash down. Perhaps this is why and something leaked and wasn't wiped up. Property around the hotel seemed a bit run down and I was a bit concerned for my vehicle in the parking lot, but all was well the next the morning.
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Landon

2023년 1월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Renitia

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property great location

8/10 - 좋아요

Jeopardy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

4/10 - 별로예요

Natasha

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 8박 숙박함

10/10 - 훌륭해요

Brittney

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was great and beautiful my daughter loved her party and the staff was amazing
2022년 12월에 1박 숙박함