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소네스타 ES 스위트 댈러스 리처드슨 여행 후기

3 out of 5
소네스타 ES 스위트 댈러스 리처드슨
1040 Waterwood Dr, Richardson, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 508개 이용 후기 중 271개" "
평점 8 - 좋아요. 508개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 508개 이용 후기 중 44개" "
평점 4 - 별로예요. 508개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 508개 이용 후기 중 39개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

SEONGCHEOL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 1박 숙박함

8/10 - 좋아요

BOWON 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비지니스 출장
직원들이 굉장히 친절합니다

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The quality of the rooms
2024년 3월에 2박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 17일
Dear Valued We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with a flawless stay.Best regards,

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스
The outside of the property is poorly maintained. There were people just hanging around at all hours of the night which felt unsafe.
2024년 3월에 4박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 7일
Thank you for taking the time to share your feedback with us. We appreciate your kind words about certain aspects of your stay. However, we apologize for the issues you encountered during your time with us. We take all guest concerns seriously and will address them with our team to ensure that future guests have a better experience. We will make sure our security has more presence inside our courtyard during the week as we do on the weekend.

6/10 - 괜찮아요

Dolapo

좋아요: 직원 및 서비스
별로예요: 청결 상태
The room
2024년 3월에 2박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 7일
We value your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

June

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great place to stay
2024년 3월에 4박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 3일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

4/10 - 별로예요

khai

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
never come back
2024년 3월에 2박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 3일
We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Daveonna

2024년 3월에 4박 숙박함

8/10 - 좋아요

Amey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My family and I stayed here recently and it was the best extended stay hotel we have stayed at. We stayed in the two bedroom and there was plenty of space for me, my husband and children. I was pleasantly surprised by the fully stocked kitchen.
2024년 3월에 7박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 3일
Thank you for your fantastic review!

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 3일
Thank you for your fantastic review!

4/10 - 별로예요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 3일
We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

2/10 - 너무 별로예요

Jess

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 3일
We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Big Dinero

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very nice inexpensive, hotel staff was very welcoming. I will definitely be coming back and staying there.
2024년 3월에 2박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

6/10 - 괜찮아요

Jeremy

아이를 동반한 가족 여행
별로예요: 청결 상태
Did not clean the room daily.
2024년 3월에 2박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your review. We appreciate your understanding that as an extended stay property, we provide Light cleaning every 3 days and weekly full cleaning services. We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 - 좋아요

Cynthia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for taking the time to share your feedback with us!

10/10 - 훌륭해요

moises

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it
2024년 3월에 3박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

6/10 - 괜찮아요

wei

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 3일
We apologize if this did not meet your expectations. Nonetheless, we value your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Opanin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was clean and had an issue with the key card but staff quickly took care of it.
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

8/10 - 좋아요

Michelle 님, Schaumburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

8/10 - 좋아요

SANG 님, Haymarket

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Kayli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful customer service with front desk.
2024년 3월에 1박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

6/10 - 괜찮아요

AFZAL

2024년 2월에 10박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for taking the time to share your feedback with us!

8/10 - 좋아요

Adolfo

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay again 👍👍
2024년 2월에 4박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Brandia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will stay here again for sure. Clean and and safe
2024년 2월에 1박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Trang

2024년 2월에 3박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 3월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

2/10 - 너무 별로예요

Bo

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Office staff was incredibly rude. The condition of the building A was abysmal and smelled awful. There were young children running up and down the halls unsupervised and screaming loudly.
2024년 2월에 2박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 2월 10일
Good afternoon,I am so sorry that your experience was anything less than satisfactory. Please reach out to the hotel to speak with me directly.

6/10 - 괜찮아요

Kaycee

연인과의 여행, 출장 여행
좋아요: 청결 상태
The staff was very kind but the property had a bunch of cigarettes outside the door. We did not receive any blankets for the pullout bed and the hall was very loud with barking dogs all hours of the night. The maid service knocked on our door at 8:45 and when we answered the door there was noone there and the maid walked down the halI. Very weird. It was okay for the cost just a little disappointing
2024년 2월에 1박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 3일
Thank you for taking the time to share your feedback with us. We appreciate your kind words about certain aspects of your stay. However, we apologize for the issues you encountered during your time with us. We take all guest concerns seriously and will address them with our team to ensure that future guests have a better experience.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with a flawless stay.Best regards,

10/10 - 훌륭해요

Shay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Chrissy- Assistant General Manager 님, 2024년 4월 3일
Thanks for your Review!!!

6/10 - 괜찮아요

sandra

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff provided excellent customer service. Breakfast rules are uncomplimentary. YOU MUST SIT AND EAT IN THE KITCHEN. NOT ALLOWED TO EAT IN YOUR ROOM WITH KIDS AND SPOUSE. VERY UNACCOMDATING. NOT ALLOWED TO WALK AWAY WITH NOTHING TO YOUR ROOM. This is my first experience with any hotel. We checked out early and went to another hotel.
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Kayli

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Wonderful staff and nice rooms
2024년 1월에 1박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you so much for your kind words. Our staff works hard to make each guest feel welcome. I look forward to welcoming you back soon.

10/10 - 훌륭해요

Theresa

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a wonderful place to stay when you are traveling.
2024년 1월에 5박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you so much for your kind words. Our staff works hard to make each guest feel welcome. I look forward to welcoming you back soon.

8/10 - 좋아요

FRANCES

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worked great for us
The rooms were great but the halls were in need of updating.
2024년 1월에 3박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you, Frances for the great feedback. We look forward to your next visit!

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Other than the bed sheets having been put on sideways by maid service, the room was clean, comfortable, and for the most part exceeded my expectations.
2024년 1월에 1박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you for the great feedback. Glad to hear we exceeded your expectations. We look forward to your next visit!

10/10 - 훌륭해요

AMY

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice spot, convenient to transportation if you need it, restaurants etc. It is clean, staff is welcoming and room is great for the price.
2024년 1월에 1박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Looking forward to your next trip to the Dallas area!

10/10 - 훌륭해요

LAURA 님, TAHLEQUAH

2024년 1월에 1박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you, Laura for the great feedback. We look forward to your next visit!

10/10 - 훌륭해요

AMY

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here a few times and it is always clean, comfortable, easily accessible to what you need for your stay, and staff is friendly.
2023년 12월에 1박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you so much for your kind words. Our staff works hard to make each guest feel welcome. I look forward to welcoming you back soon.

10/10 - 훌륭해요

AMY

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, friendly staff and room was great.
2023년 12월에 2박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you so much for your kind words. Our staff works hard to make each guest feel welcome. I look forward to welcoming you back soon.

10/10 - 훌륭해요

Rosa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay, I would definitely stay again
2023년 12월에 4박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Looking forward to your next trip to the Dallas area!

10/10 - 훌륭해요

ALBERT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Lesly Front Desk Rep. 님, 2024년 2월 7일
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Looking forward to your next trip to the Dallas area!

10/10 - 훌륭해요

Christina

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Cleatus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service was unique to me. I travel a lot and when entering these hotels, you never know what your going to get lol. Outstanding customer service!!!! Thank you Mr. DJ and your team. You guys made me feel like family.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

DANIEL 님, Crawford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2023년 12월 5일
We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

2/10 - 너무 별로예요

Marie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I didn't like the fact that when I asked for clean sheets I was told they only changed the sheets every 7 days and then I was asked to leave after traveling over 4 hours and I felt threatened by the Gm and the assistant manager.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Yamaceeta

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was nice. I would have enjoyed staying there; however, they overbooked and cancelled my room. I was not notified by Hotels.com nor Sonesta. Poor communication. Mffamily and I were very dispessed with having
2023년 11월에 1박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2023년 11월 28일
Dear Yamaceeta,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the cancellation of your reservation through the third-party website. We understand the frustration this may have caused, especially when the cancellation was due to overbooking in the specific room style you had selected.We would like to assure you that we immediately notified Hotels.com about the issue and worked closely with them to ensure that they could accommodate you with a hotel of similar standards. Our primary concern is always to provide our valued guests with a comfortable and enjoyable stay, even in unforeseen circumstances like this.Please accept our sincere apologies for any confusion or lack of communication regarding your contact information not being connected to the reservation. We will investigate this matter further to prevent such incidents from occurring in the future.We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please do not hesitate to reach out to us directly. We value your satisfaction and hope to have the opportunity to welcome you as our guest in the future.Warm regards,Chrissy WilliamsAssistant General Manager

10/10 - 훌륭해요

Daniela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Deluxe bedroom was really a small apartment, with dishes, pots and ready to use kitchen. Extremely clean! Comfortable and close to lots of restaurants and cotsco locations, 10 minutes from attractions.
2023년 11월에 1박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2023년 11월 28일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards

8/10 - 좋아요

LLOYD 님, LILBURN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Chrissy- Assistant General Manager 님, 2023년 11월 28일
We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards

8/10 - 좋아요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms and area! The staff was warm & friendly. Would recommend for short or long stays.
2023년 11월에 1박 숙박함
답변 제공: Chrissy- Assistant General Manager 님, 2023년 11월 24일
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. Our team is dedicated to providing a friendly and helpful experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,