외관

클라리온 포인트 헤로즈버그-댄빌 여행 후기

2.5 out of 5
클라리온 포인트 헤로즈버그-댄빌
105 Commercial Drive, Harrodsburg, KY

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 429개 이용 후기 중 106개" "
평점 8 - 좋아요. 429개 이용 후기 중 128개" "
평점 6 - 괜찮아요. 429개 이용 후기 중 87개" "
평점 4 - 별로예요. 429개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 429개 이용 후기 중 58개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff person was great, very friendly. Room is clean and will do just fine for a night.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 3월 25일
Dear Matthew,Thank you for the great review. We are pleased to hear that you had a positive experience and found our staff to be friendly, the room to be clean and that you were satisfied with your stay. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We always look forward to satisfying repeat guests again and again. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Rose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was nice and room was clean no bad smells
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 31일
Dear Guest,Thank you for commenting. We're delighted to hear that you found our staff to be friendly and that your room was clean. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Cassandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 18일
Dear Guest,Thank you for the feedback. I’m happy to hear that your experience was primarily positive. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us again soon.Sincerely,Hotel Manager.

8/10 - 좋아요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was froendly Breskfeast area clean
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 31일
Dear Guest,Thank you for the review. It's great to hear that you found the staff friendly and the breakfast area clean during your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Sean

연인과의 여행
Very clean and courteous staff
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 30일
Dear Guest,Thank you for the positive review. We are delighted to hear that you found our establishment to be very clean and that our staff was courteous. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Beverly

단체 여행
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 30일
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

8/10 - 좋아요

Griselda

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Checking in was a breeze as per the room it was dirty and the bathroom was as well
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Guest,Thank you for your feedback. We are truly sorry to hear about the inconvenience you experienced during your recent visit. This is certainly not the level of service we strive to provide to our valued guests. We will investigate the issue thoroughly to ensure it doesn't happen again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Shelly

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 28일
Dear Shelly,Thank you for your feedback. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Savannah

2023년 9월에 3박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 25일
Dear Guest,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 - 좋아요

Morris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice again
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 20일
Dear Morris, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

4/10 - 별로예요

John 님, Henderson

가족 여행
별로예요: 편의 시설/서비스
I paid for a king room but was placed in a queen room. I should get a refund for the price difference but have not heard from the hotel or Expedia.
답변 제공: Hotel Manager 님, 2023년 9월 20일
Dear John, We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

2/10 - 너무 별로예요

TRACY 님, SPRINGFIELD

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I specifically requested a non smoking room at reservation. I was given a room that had been frequently used by smokers. It smelled awful. No other choice but to take the room because they had not other rooms available even though we had to prepay for the room in full. No curtains in the room and the shade was broken. Bed linens were not clean. Very very disappointed.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear Guest,It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to unfortunate reasons. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Kayla

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are people hanging outsides super late into the night 11pm-1am.. they also hang out inside the lobby in those hours as well. Very loud. Had to call to have them keep it down, which they handled it. That was at 1am. I also got charged twice for my stay and am having the hardest time to get it figured out. They don’t want to refund me even though I have proof of both receipts being charged. I paid in advance back in July for my stay in Sept. and they charged me again at check out. Now they are giving me the run around for a refund.. I’ve had to call 3 times. Don’t waste your time… just book with a well known hotel. I tried to get a hotel close to family and friends and regret it. Next time Ill drive to them from a better hotel.
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 15일
Dear Kayla,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We have addressed the issue with our staff to ensure that such incidents are promptly addressed and resolved in the future. We strive to maintain a peaceful and comfortable environment for all our guests. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Nick

2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 4일
Dear Nick,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 8박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 12일
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

6/10 - 괜찮아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 12일
Dear Jonathan,Thank you for the review. I am pleased that you found a generally nice experience. We regret if we let you down in any way. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will reconsider staying with us again.Sincerely,Hotel Manager.

6/10 - 괜찮아요

Adrienne

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 5일
Dear Adrienne,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your ratings are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

6/10 - 괜찮아요

Jessica

2023년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 23일
Dear Jessica,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Sandy

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
Lobby and outdoor area very clean . Staff very friendly. Continental breakfast was good and breakfast area very clean.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 20일
Dear Sandy,Thank you so much for your overwhelming words. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our breakfast, friendly staff's hospitality and convenient location. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

8/10 - 좋아요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For a little town, this hotel was great. Clean and modern. Seemed to bring in many out-of-town workers. No extra charge for parking. Free continental breakfast was plentiful. Loved the fresh fruit, yogurts, oatmeal, waffle maker. DQ is a quick walk across the parking lot if you’re looking for a late night treat. Our TV didn’t work. Staff gave us a different remote, but still didn’t work. Overall, not a huge deal.
2023년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear Guest,Thank you for sharing your thoughts on your stay with us. We're delighted that you found our hotel clean, modern, and well-equipped, with a plentiful continental breakfast that you enjoyed. We're also glad you appreciated the convenience of nearby options like DQ. We apologize for the TV issue and appreciate your understanding. Your feedback is valued, and we hope to welcome you back for another great experience in the future. Thank you for choosing our hotel.Sincerely,Hotel Manager

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleaniness
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 7일
Dear Terry,Thank you for your positive feedback! We are delighted to hear that you appreciated the cleanliness of our hotel. Our team works hard to ensure a clean and comfortable environment for all our guests. We look forward to welcoming you back for another excellent stay in the future. If there is anything specific you enjoyed or anything we can improve, please feel free to let us know. Your satisfaction is our priority!Sincerely, Hotel Manager

8/10 - 좋아요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 8월 2일
Dear Ricky,Thank you for the review. I’m glad we were able to provide a good experience for you. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Amy,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

Morris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely wonderful
We were pleasantly surprised at the room , great amenities friendly staff and super clean. Very comfortable stay .
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Morris,Thank you for the wonderful feedback! We're thrilled to hear that you had an absolutely wonderful stay with us. Our team takes pride in providing excellent amenities and ensuring a clean and comfortable environment for all our guests. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon! Safe travels!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Louis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Louis,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 - 훌륭해요

winfield

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Road trip
Great stay
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Winfield,Thank you for the positive feedback! We're glad to know that you had a great stay during your road trip. If you have any suggestions for improvements or anything you particularly enjoyed, please let us know. We hope you had an enjoyable journey and look forward to welcoming you back in the future! Safe travels!Sincerely, Hotel Manager

10/10 - 훌륭해요

Mickey

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Mickey,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff here was amazing. Room was clean and exactly what we needed. Great price! Will stay there again.
2023년 6월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear John,We're thrilled to hear that you had an amazing experience with our staff and that the room met your expectations. Providing clean and comfortable accommodations at a great price is what we aim for, and we're glad to know we succeeded in making your stay enjoyable. Thank you for your kind words, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything looks nice and clean!
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Amanda,Thank you for your kind words! We're delighted to hear that you found everything nice and clean during your stay. Providing a clean and comfortable environment is one of our top priorities, and we're glad to know that we met your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
would recommend to anyone
it was a great comfortable and clean stay. There is a DQ next to the hotel that we went to at night to get ice cream.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Cathy,Thank you for your wonderful review! We're thrilled to hear that you had a great, comfortable, and clean stay with us. It's fantastic to know that you enjoyed the convenience of having a DQ next to the hotel for some delicious ice cream. We truly appreciate your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please let us know. Thank you again for choosing our hotel!Sincerely, Hotel Manager

8/10 - 좋아요

Allan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasant staff. Breakfast disappointing but the price of the room was reasonable.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Allan,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be pleasant and that you felt the room price was reasonable. However, we apologize that the breakfast did not meet your expectations. We appreciate your valuable input, and we will take it into consideration to improve our services. We hope you had an overall pleasant stay with us, and we look forward to the possibility of welcoming you back in the future. If there's anything specific, you'd like to see improved, please don't hesitate to let us know. Thank you again for your review.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy in Harrodsburg!!!
Great price, great locstion, great staff!!! After a long day of travel...the front desk clerk that checked me in put a smile on my face!!!
2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 30일
Dear Mark,Thank you for your kind words! We are thrilled to hear that you had a great experience during your stay with us in Harrodsburg. It's wonderful to know that our staff made you feel welcome and put a smile on your face after a long day of travel. We truly appreciate your positive feedback about our price, location, and service. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay soon! Safe travels!Sincerely, Hotel Manager

8/10 - 좋아요

Sara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel stay
The hotel was nice, it was clean The room did have a funny smell when we walked in. The beds were comfortable. The room service was not great as they did not make beds or take the used towels out of the room. Overall it was a good. clean hotel and was adequate for what we needed/
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I found a Happy Place!
Nice, quiet, comfortable little hotel! The manager made the stay magnificent! Happy, friendly and outgoing!
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Pam

좋아요: 직원 및 서비스, 객실의 편안함
2023년 5월에 1박 숙박함

8/10 - 좋아요

sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Savannah

2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

8/10 - 좋아요

Drew

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

4/10 - 별로예요

Lindsay

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Shamia

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Leon

좋아요: 직원 및 서비스
Walls are kind of thin. Could here the conversation next door pretty easily.
2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Matthew

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2nd shift staff needs raises and management positions. First shift needs to be demoted and trained on proper customer service. Third shift is cool. You would of had a five star and extended stay if first shift lady was professional and less "blunt" even to watch and hear her with other people, she is definitely rude and very unprofessional. The second shift staff both made the stay worth wild.
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleased
I tried this hotel for one night and we decided to get an extra night of reservation, because we were very pleased.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

ivan

2023년 2월에 2박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean & friendly staff
Front desk very friendly, both day and night shift. I wish the bed was a little softer, but I was happy. Good price. Very clean.
2023년 2월에 1박 숙박함

4/10 - 별로예요

Abby

가족 여행
좋아요: 직원 및 서비스
Hotel overbooked, we had to find another place
We didn’t stay, they overbooked the hotel and the rooms we booked and paid for were not available. I had a van full of kids and the only hotel available was an hour away. The desk clerk was super nice and apologetic though. There was nothing she found do, the hotel was booked full
2023년 2월에 1박 숙박함

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Easy to find.
2023년 2월에 2박 숙박함