외관

머큐어 다윈 에어포트 리조트 여행 후기

4 out of 5
머큐어 다윈 에어포트 리조트
1 Sir Norman Brearley Drive, Eaton, NT

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 318개" "
평점 8 - 좋아요. 1000개 이용 후기 중 386개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 184개" "
평점 4 - 별로예요. 1000개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 28개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Israel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The cost outweighs the services provided.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Racquel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is very pretty with gorgeous gardens, pool is stunning but unfortunately in the wet season the pool is warm as soup .

10/10 - 훌륭해요

Annunciata

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
awesome room
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gorgeous Private Villa
Wow! The Tropical Pool Villa was amazing. Having our own private pool was awesome. The room was neat, clean and had a stylish interior. Gorgeous view out the back into the bush. The staff were all friendly and helpful.
2023년 11월에 2박 숙박함
답변 제공: DK 님, 2023년 11월 8일
Good afternoon, It's fantastic to hear about your amazing experience at the Tropical Pool Villa.We're thrilled that you enjoyed the private pool and found the room to be neat, clean, and stylish, offering a beautiful view of the surroundings. The staff's friendliness and helpfulness contributed to your pleasant stay, and we're delighted to have been part of your positive experience.We appreciate your kind words and are delighted that you had such a wonderful time. Thank you for choosing to stay with us and for sharing your positive feedback!Best regards,Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

8/10 - 좋아요

Liz

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
shower head was really awful :(
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Christopher

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool area run down. Got given the wrong room twice after check in.
2023년 10월에 2박 숙박함
답변 제공: DK 님, 2023년 10월 26일
Dear Christopher, We apologize for the inconveniences you experienced during your stay. It's regrettable to hear about the issues you encountered, from the condition of the pool area to receiving the wrong room multiple times. This doesn't meet our usual standards of service, and we are truly sorry for the lapses in our operations.Your feedback is valuable to us, and we'll use it to address the shortcomings you've highlighted and ensure such issues are not repeated in the future. Please accept our apologies for any disruption to your stay. If you would like to discuss this further or have any specific concerns, feel free to reach out to our management team, and we'll do our best to make amends.We appreciate your understanding, and we hope to have another opportunity to provide you with an improved experience in the future. Your comfort and satisfaction are important to us.Best regards, Desi KorinaFront Office ManagerNovotel mercure Darwin Airport

6/10 - 괜찮아요

margaret

2023년 10월에 2박 숙박함

4/10 - 별로예요

Kate

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms and beds are dated and have poor air con. generally depressing property. however the staff appear to be happy and hardworking.
2023년 10월에 1박 숙박함
답변 제공: DK 님, 2023년 10월 9일
Dear Kate, thank you for sharing your feedback about your recent stay with us. We genuinely appreciate your comments, as they help us identify areas for improvement and understand what aspects of your experience were positive.We apologize for any dissatisfaction you encountered regarding the room conditions and the air conditioning. Our guests' comfort is of utmost importance to us, and we take your feedback seriously. We will assess the issues you raised and take steps to address them to enhance the overall guest experience.It's heartening to hear that you found our staff to be happy and hardworking. Providing excellent customer service is a top priority, and we are proud of our team's dedication to ensuring that our guests feel welcomed and well-cared for during their stay.We take your feedback to heart as we continuously strive to improve our property and services. Your insights are valuable to us, and we hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

2/10 - 너무 별로예요

Helen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Airconditioner not working probably .There was no hot water in the bathroom .We did report this and they were to send maintenance man to fix but still a cold shower in the morning.The room was $230 for the night and would not recommend it to anyone.The room was very old and dated and a 1 star rating .Was not a great experience.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

William 님, Rickmansworth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms a bit tired and could do with renovation. Area all around is a noisy building site. Restaurant very limited. Cannot summon shuttle bus from airport, On the plus side housekeeping was good, rooms were clean and staf friendly.
2023년 9월에 3박 숙박함
답변 제공: DK 님, 2023년 10월 9일
Dear William, Thank you for sharing your feedback about your recent stay with us. We appreciate your comments, as they help us understand both the positive aspects of your experience and areas where improvement may be needed.We apologize for the inconvenience caused by the ongoing construction noise in the area and the limitations of our restaurant offerings. We understand the importance of providing a peaceful environment and a variety of dining options for our guests, and we are actively working to address these issues.We're pleased to hear that you found the housekeeping satisfactory, with clean rooms, and that you found our staff friendly. Providing a clean and welcoming atmosphere for our guests is a top priority.Regarding the shuttle bus service, we apologize for any difficulties you encountered. We will review our procedures and make improvements to ensure a more seamless transportation experience for our guests.Your feedback is important to us, and we hope that you will consider giving us another opportunity to provide you with an improved experience in the future. Warm regards,Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

10/10 - 훌륭해요

Billie

가족 여행
좋아요: 편의 시설/서비스
Our flight was cancelled and the staff were so helpful which made our holiday plans a little easier
2023년 9월에 1박 숙박함
답변 제공: DK 님, 2023년 9월 13일
Dear Billie, Thank you for sharing your positive experience with us. We're delighted to hear that our staff were able to assist you during a challenging situation and make your holiday plans a bit easier.At our hotel, we always strive to provide excellent service and support to our guests, especially when unexpected situations like flight cancellations occur. Your kind words are greatly appreciated, and they serve as motivation for our team to continue delivering exceptional service.Your comfort and satisfaction are important to us.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Desi KorinaFront Office ManagerNovotel&Mercure Darwin Airport

8/10 - 좋아요

Mark

좋아요: 청결 상태
We've stayed there a few times and the pool is the highlight. The only issue we had this time was the gentleman that checked us in did not think we'd booked breakfast when our email stated that we did. The lady on the desk the following day could immediately see that we had in fact paid for the breakfast. Aside from that, another good stay.
2023년 8월에 1박 숙박함
답변 제공: DK 님, 2023년 9월 5일
Dear Mark, We greatly appreciate your continued patronage at Mercure Darwin Airport Resort and for sharing your feedback with us.We're delighted that you've enjoyed the pool during your stays with us. We sincerely apologize for the initial mix-up regarding your breakfast booking, and we're glad that the issue was resolved promptly by our colleague.Your loyalty is important to us, and we're pleased that your overall stay was a good one. We look forward to welcoming you back for another enjoyable experience in the future.If you have any more feedback or suggestions, please feel free to reach out to us directly.Warm regards,Desi KorinaFront Office Manager

8/10 - 좋아요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

4/10 - 별로예요

Jenny

가족 여행
좋아요: 청결 상태
Expensive and limited space in rooms. No atmosphere
2023년 8월에 2박 숙박함
답변 제공: DK 님, 2023년 9월 19일
Dear Jenny, Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments as they help us to continually improve our services.We're sorry to hear that you found our rooms expensive and felt they had limited space. We understand the importance of providing value for your stay, and we continually evaluate our pricing and room offerings to ensure they align with our guests' expectations.Your feedback about the atmosphere is also noted, and we will consider ways to enhance the overall ambiance of our property to create a more enjoyable experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Thank you for choosing our hotel, and we appreciate your feedback.Best regards,Desi KorinaFront Office ManagerMercure and Novotel Darwin Airport

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Andrew

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Marienne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very helpful and it was so convenient to get to the airport for an early flight thanks to the free shuttle
2023년 8월에 1박 숙박함

8/10 - 좋아요

Walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Jennifer

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

barrie

2023년 7월에 1박 숙박함

4/10 - 별로예요

Jeff

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We frequently stay at this hotel but were disappointed this time when our $399 room (for one night) had a broken shower. We found this out in the morning when we went to use it! Very disappointing that this had not been picked up by the cleaner or reported by the previous guest. Waste of money!
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Joseph

출장 여행
좋아요: 청결 상태
Is ok but expensive for the bungalow
2023년 6월에 1박 숙박함

8/10 - 좋아요

Zahid

2023년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed at a FIFO camp
The compact room was nice enough but reminded me of a worker camp. Shuttle to the airport was prompt as I got it just as some FIFO workers were heading over for a early morning flight. The restaurant was busy and had table service but the staff didn't seem to have sections as I had different servers asking if I needed to order.
2023년 5월에 1박 숙박함

4/10 - 별로예요

Eileen

2023년 4월에 1박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was good
2023년 4월에 1박 숙박함
답변 제공: Alex 님, 2023년 5월 3일
Dear John,We very much appreciate your comments regarding your stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alex MurrayOperations ManagerNovotel & Mercure Darwin Airport

10/10 - 훌륭해요

Suzanne

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Anthony

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got a free upgrade to one of their new suites and it was incredible! The TV wasn’t working yet which was a shame but we still had a great time.
2023년 4월에 1박 숙박함
답변 제공: Alex 님, 2023년 5월 3일
Dear Anthony,Thank you for sharing your experience!It is always a pleasure to receive positive feedback. I will share your comments with our team. We are currently working on the TV signal issues on some rooms at moment it has been damaged by the storm last month.However, we are still grateful that you had a wonderful time with us. Looking forward to welcome you again in Mercure Darwin Airport!Sincerely,Novotel & Mercure Darwin Airport Team

10/10 - 훌륭해요

Kiley

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

lucie

별로예요: 직원 및 서비스
Staff were useless and rude. Construction started at 0600. $200 for the room was a joke Will never stay again and questioning if I’ll keep using wotif
2023년 3월에 1박 숙박함
답변 제공: Alex 님, 2023년 4월 12일
Dear Lucie,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.On Behalf of my Team, please allow me to express my sincerest apologies.We hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alex MurrayOperations ManagerNovotel & Mercure Darwin Airport

8/10 - 좋아요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

4/10 - 별로예요

Deborah

2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Horace

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Horace

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

6/10 - 괜찮아요

Jane

좋아요: 직원 및 서비스
In middle of redevelopment but my bungalow was shabby furnishings & screen door not shutting easily. Reception couldn’t find my booking & now overcharged me
2023년 1월에 2박 숙박함

8/10 - 좋아요

Leslie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함

4/10 - 별로예요

david

2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Jane

좋아요: 청결 상태, 직원 및 서비스
Building works an issue for access & unit very tatty furniture,infested with ants
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Courtney

10/10 - 훌륭해요

Barbara

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very convenient to the airport and the shuttle service was excellent and efficient. All staff were most friendly. Loved the complementary drink vouchers. No complaints
답변 제공: Assistant manager 님, 2022년 12월 23일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aman KaurAssistant Manager

8/10 - 좋아요

Errol

2/10 - 너무 별로예요

Penny

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Noise of a huge group partying continuously throughout the night. Horrible! No sleep. Security continually called, but unable to control the groups. The worst experience I have ever had. “Tiwi Bombers” should be ashamed, disgusting behaviour! Absolutely no respect for any other guests.
2022년 11월에 2박 숙박함
답변 제공: Assistant manager 님, 2022년 12월 22일
Dear Penny,Thank you for taking the time to tell us about your experience at the Novotel Darwin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Kind regards,Aman kaurAssistant ManagerNovotel and Mercure Darwin Airport

8/10 - 좋아요

John

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good facilities, The rooms were a bit small.
2022년 11월에 1박 숙박함
답변 제공: Assistant manager 님, 2022년 12월 23일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,Aman KaurAssistant Manager

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the prompt shuttle bus for airport pickup and drop off, excellent cleaning staff. We will be booking again when we go to Darwin next time.
2022년 10월에 1박 숙박함
답변 제공: Assistant manager 님, 2022년 12월 23일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aman KaurAssistant Manager

8/10 - 좋아요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool area was great, kids loved it.
2022년 10월에 2박 숙박함
답변 제공: Assistant manager 님, 2022년 12월 23일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aman KaurAssistant Manager