외관

홀리데이 인 익스프레스 & 스위트 몽펠리에, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 562개 이용 후기 중 315개" "
평점 8 - 좋아요. 562개 이용 후기 중 137개" "
평점 6 - 괜찮아요. 562개 이용 후기 중 53개" "
평점 4 - 별로예요. 562개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 562개 이용 후기 중 25개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Seongdeok

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 7박 숙박함

10/10 - 훌륭해요

Darby

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Room was clean and nice. The staff was amazing. Very kind to the kids and I. Very professional and friendly. Appreciate them so much! We had a great time. Housekeeping was also very friendly in the morning.
2024년 3월에 1박 숙박함
답변 제공: Loki 님, 2024년 3월 25일
Dear Guest, We're delighted to hear that you had a very pleasant Stay/Experience In our hotel. Your 5-star rating is much appreciated. We hope to host you again in the future! Sincerely, Hotel Manager,

6/10 - 괜찮아요

Yeong joo

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Yeong Joo,Thank you for sharing your feedback with us. We appreciate your honesty and are sorry to hear that your experience was not as exceptional as we strive for it to be. We take your comments seriously and will work diligently to address any areas of concern to ensure a better experience for all our guests. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on your next visit.Warm regards,Hotel Manager

8/10 - 좋아요

devlin

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am shocked in 2024 how a hotel would not have USB ports in the room. Today’s age almost all families have phones and tablets. I had 2 separate rooms and no (zero) USB charging ports in either room.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Devlin,Thank you for your feedback. We apologize for any inconvenience caused by the absence of USB ports in your rooms. We understand the importance of modern amenities like USB charging ports, and we will certainly take your suggestion into consideration for future upgrades. Your satisfaction is important to us, and we appreciate your valuable input as we strive to improve our guests' experience. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very peaceful.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Veronica,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you found your stay very peaceful. Providing a tranquil atmosphere for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon for another relaxing stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean , located right off highway, nice location
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Dear Erin,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our hotel clean and conveniently located right off the highway. We're glad you enjoyed our location, and we appreciate your review. We look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager

4/10 - 별로예요

randall

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The front staff person was not really personably
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of personable service from our front staff. Providing a warm and welcoming experience is our priority, and we regret if we fell short during your stay. Your feedback is valuable, and we will address this matter with our team to ensure improvements in our service. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Rachael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicest place to stay in the area but the bathroom was poorly caulked, making it look shabby. Some of the office staff wasn't very amiable and looked barely able to speak English.
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Guest,we apologize for any inconvenience caused by the bathroom caulking and the demeanor of some of our office staff. Your comments are valuable, and we will address these issues to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide an improved stay.Sincerely,Hotel Manager

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Gary,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. SSincerely, Hotel Manager

10/10 - 훌륭해요

Mlyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Mlyn,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 - 훌륭해요

Duane 님, Verona

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Reasonable price.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Duane,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you found the hotel very clean and the price reasonable. Your positive feedback is appreciated, and we hope to welcome you back for another excellent experience in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Amanda

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Amanda,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Mlyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the vleanestvan nicest hotel yet I have seen
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Mlyn,Thank you for the perfect 5/5 rating! We're delighted to hear that you consider our hotel the nicest you have seen. Your positive feedback is truly appreciated, and we look forward to continuing to provide you with excellent experiences during your stays.Sincerely, Hotel Manager

4/10 - 별로예요

Christine

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Christine,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

8/10 - 좋아요

David 님, Northfield

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet. Clean. Great staff.
2023년 12월에 1박 숙박함
답변 제공: Mona 님, 2023년 12월 22일
Thank you for taking sometime and reviewing us. We are glad that you enjoyed staying at our hotel.Thanks,MonaGM

10/10 - 훌륭해요

Maryrose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and comfortable beds. Staff was friendly and the free breakfast was very good with a big variety to choose from.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Maryrose,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found the hotel very clean, enjoyed comfortable beds, and experienced friendly staff. It's great to know that you also appreciated the variety of options in our free breakfast. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Michael

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Michael,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean room, very knowledgeable desk mgr
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear William,We're thrilled to receive your perfect rating! It's wonderful to hear that you found the room very clean and appreciated the knowledge of our front desk manager. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Rhonda

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Awesome customer service!!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Rhonda,Thank you for your positive feedback! We're delighted to hear that you experienced awesome customer service during your stay. If there's anything specific you appreciate or any suggestions you have for improvement, feel free to share. We look forward to welcoming you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Terrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We will be back… a lot!
Son is in college near by for the next four years. This is the best hotel we’ve been to in the area! Reasonably priced as well!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Guest,Thank you for choosing to stay with us, and we are thrilled to hear that you had a positive experience. We appreciate your kind words and are honored to be your preferred hotel in the area. As you visit your son during his college years, we look forward to welcoming you back and providing you with exceptional service.Sincerely,Hotel Manager

10/10 - 훌륭해요

Chuck

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 7일
Dear Chuck,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Truck traffic could be heard from our room. Staff was very pleasant. Complimentary breakfast was tasty
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear James,Thank you for your feedback and the 5-star rating! We're glad to hear that you found our staff very pleasant and enjoyed the tasty complimentary breakfast. We apologize for any inconvenience caused by the truck traffic noise. We appreciate your comments and hope to welcome you back for another positive stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

JULIE

2023년 11월에 1박 숙박함
답변 제공: Mona 님, 2023년 11월 13일
Hi Juile,We appreciate for taking time and reviewing us. We are glad that you loved services.Thanks,Madhuri WoodruffGeneral ManagerHoliday Inn

10/10 - 훌륭해요

Jackie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 11일
Dear Jackie,Thank you for choosing us for your recent stay.It is heartwarming to receive a 10-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasant with friendly staff
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Kathleen,We're delighted to hear that you had a very pleasant experience with friendly staff. Your 5-star rating is much appreciated. We hope to host you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, convenient, with friendly staff.
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Linda,Thank you for your positive feedback. We're pleased to hear that you found the hotel clean, convenient, and the staff friendly. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Laurie

This property was exactly as it appeared to be online.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Laurie,We're glad to hear that the property matched your expectations based on what you saw online. Your satisfaction is important to us, and we look forward to providing you with another excellent stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sandra

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Guest,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a pleasant experience during your stay. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy in, easy out from both a check-in and checkout perspective and from an easy in easy out parking perspective. Room was very clean.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Mark,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you had an easy and convenient experience with both check-in and checkout, as well as parking. It's great to know that the room was very clean. We appreciate your feedback and look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jasmine

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to where we were visiting
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 11일
Dear Guest,Thank you for taking the time to share your positive feedback. We're delighted to hear that our hotel's location was convenient for your visit. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to share them.Sincerely,Hotel Manager

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 9일
Dear Dennis, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

shelley

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Last minute reservations. Ended up cheapee rhan i thought. Great breakfast. Nice staff
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 6일
Dear Shelley,Thank you for your 5-out-of-5 rating! We're thrilled to hear that your last-minute reservations ended up being a pleasant surprise in terms of cost and that you enjoyed the great breakfast and encountered friendly staff. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Richard

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the place was a 3rd world smelly unkept no quality dump. corporate ppl need to get off their assed n rebiew quality of their bramd. maybe good for a crappy foreign country but usa. quality was a zero
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 5일
Dear Richard,We're truly sorry to hear about the issues you experienced during your stay. This falls well below our standards, and we apologize for any inconvenience you faced. Your feedback is invaluable to us as we work to improve our services and facilities. Rest assured, we will address these concerns to prevent such issues in the future. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 4일
Dear Guest,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, everything smelled fresh even the hallways.
2023년 9월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 9월 27일
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jada

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Jada,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 - 훌륭해요

Troy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 21일
Dear Guest,Thank you for leaving a positive review about our hotel's pricing. We're delighted to hear that you found our rates to be reasonable. If you have any other comments or suggestions, please feel free to share them. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Mary,Thank you so much for the perfect 10/10 rating! We're absolutely thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Damia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a pleasant experience. The hotel and room was clean. The breakfast was great too. I really enjoyed my stay there.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear Damia,We're delighted to hear that you had a pleasant experience during your stay with us. It's wonderful to know that you found the hotel and room clean and that you enjoyed the breakfast. Thank you for choosing us, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

HOLLY 님, LODI

2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 4일
Dear HOLLY,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 - 좋아요

Joe

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 26일
Dear Joe,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Daniel 님, Warren

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NO ELECTRIC CAR CHARGERS AS ADVERTISED. When we called to confirm destination charging ability, were told two stations were available but when we got there, we’re directed to a standard household outlet in the front of the building that charged 2 miles/hr. The front desk associates were unprofessional and dishonest. The bathroom shower/tub had hair on the walls and ledges. The room was beat up and smelled overwhelmingly of cheap air freshener. It felt and smelled musty and damp. Very uncomfortable/dirty accommodations paired with dishonest staff made for a horrible overnight stay.
2023년 9월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 9월 3일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Tanya

단체 여행
별로예요: 청결 상태, 직원 및 서비스
No thanks won’t be back
When I arrived there was an issue with the hotels.com credit card used to pay for the room. Ok things happen but the young man at the counter was very rude to me. He just said not his problem it was my problem. He could of been way nicer about it and he was rude to the people on the phone and everyone in my party. Then we got to the room and there was a dirty towel under our bed, not enough towels, no food left at breakfast with almost an hour left. If it just want a quick place to lay your head, it would be fine just don’t expect good service !
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 29일
Dear Tanya,We apologize for the negative experience you had during your stay. It's disappointing to hear about the issues you encountered with the hotel staff's behavior and the cleanliness of the room. Your feedback is important to us, and we will address these concerns with our team to ensure better service in the future. We appreciate your understanding and hope you give us another chance to provide you with a more positive experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 27일
Dear Nicholas,We are absolutely delighted to receive your 10-star rating! Thank you for choosing our hotel and for taking the time to provide such positive feedback. We strive to ensure our guests have a wonderful experience, and we're thrilled to know that your stay exceeded expectations. We look forward to hosting you again in the future and providing another outstanding stay. Thank you for your incredible rating!Sincerely,Hotel Manager

6/10 - 괜찮아요

Matthew

Room has a heavy chemical smell or cologne smell. Very over powering.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 8월 26일
Dear Guest,Thank you for bringing this matter to our attention. We hope that you had an overall good experience. We apologize for any inconvenience you had due to smell concerns. We will use your comments as we change and improve. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can better satisfy you.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel came up for the weekend to go to a wedding. The bride had trouble with her block of rooms for her guests at a set rate but then it wasn’t honored a week leading up to the wedding. But thankfully was still able to get a room. Maybe do better on your communication to guests the have room blocks set up. And give them allllll the details.
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 31일
Dear Courtney,Thank you for your feedback. We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we're doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Jasmin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 23일
Dear Jasmin,We thank you for your 10/10 rating and hope that your stay with us had been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Jodi

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Declining hotel.....
I last stayed here about 2 1/2 years ago....My suspicions are that ownership has changed because standards have declined. Dirty floors, questionable cleanliness of bathroom shower/tub....desk clerks are not hospitality service industry trained. Something was definitely different and not of the quality that my family was accustomed to with Holiday Inn Express.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Jodi,We apologize for any disappointment during your recent stay. We understand your concerns, and we appreciate your feedback. Your comments will be shared with the management team to address the issues you encountered and make improvements to ensure a higher level of cleanliness and service. We value your loyalty as a returning guest, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property and room were clean. Hotel staff was pleasant and helpful.
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 23일
Dear Amy,We're pleased to hear that you found our property and rooms clean and that our staff was pleasant and helpful during your stay. Your feedback is much appreciated! We look forward to hosting you again!Sincerely, Hotel Manager

8/10 - 좋아요

Jean

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 15일
Dear Jean, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager