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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property
Travelers find comfort at this Northwest Des Moines hotel with an indoor pool, 24-hour gym, and convenient shuttle services for a relaxing retreat.

Choose dates to view prices

Holiday Inn Hotel & Suites Des Moines - Northwest sits in the heart of the city with on-site shopping and an indoor pool for unwinding. Guests appreciate the 24-hour gym, enjoy drinks at the bar, and consistently mention the helpful staff who make stays memorable.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is ₩134,729
₩150,896 total
includes taxes & fees
May 14 - May 15

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(24 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

Free toiletries, hair dryer, towels

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed (Additional Living and Dining Area)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds (Additional Living and Dining Area)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | Room amenity

Suite, 1 King Bed (Parlour Room)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Urbandale is home to Holiday Inn Hotel & Suites Des Moines - Northwest by IHG. Jordan Creek Town Center is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Adventureland and Iowa State Fairgrounds. Looking to enjoy an event or a game while in town? See what's happening at Casey's Center or Buccaneer Arena. Visit our Urbandale travel guide
Map
4800 Merle Hay Rd, Urbandale, IA, 50322

What's nearby

  • Jordan Creek Town Center
    Jordan Creek Town Center
    11 min drive - 19.0 km
  • Merle Hay Mall
    3 min drive - 2.1 km
  • Drake University
    8 min drive - 8.4 km
  • Adventureland
    11 min drive - 22.1 km
  • Casey's Center
    12 min drive - 15.9 km

Getting around

  • Des Moines International Airport (DSM)
    34 min drive

Restaurants

  • Chick-fil-A
    3 min drive
  • McDonald's
    4 min walk
  • Casey's General Store
    2 min drive
  • 7 Brew Coffee
    18 min walk
  • Cheba Hut
    12 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Hotel near Drake University
You can look forward to a free roundtrip airport shuttle, shopping on site, and dry cleaning/laundry services at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also find perks like:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and express check-in
  • An elevator, a front-desk safe, and a ballroom
  • Guest reviews speak highly of the helpful staff
Room features
All 198 rooms include comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with free toiletries and hair dryers
  • 37-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

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  • Breakfast included
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 10:00 PM on request
  • Free area shuttle up to 2 mi
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

As of May 7, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG on May 14, 2026 start from ₩134,729, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 50 lbs per pet. There's a fee of USD 40 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Check-out is at noon.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 8:00 AM–10:00 PM on request.

Where is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG located?

Situated in Urbandale, this hotel is 1.4 mi (2.3 km) from Merle Hay Mall and 2.3 mi (3.6 km) from Pioneer Hi-Bred Headquarters. Buccaneer Arena and Waveland Municipal Golf Course are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

8.2

Very Good

8.4

Cleanliness

8.4

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 462 out of 1002 reviews
Rating 8 - Good. 291 out of 1002 reviews
Rating 6 - Okay. 135 out of 1002 reviews
Rating 4 - Poor. 77 out of 1002 reviews
Rating 2 - Terrible. 37 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Kay

Liked: Cleanliness, amenities, property conditions & facilities
Perfect friendly beautiful warm place to stay very quiet
Stayed 1 night in Jan 2026
Verified

6/10 Okay

joshua

Liked: Staff & service
Disliked: Property conditions & facilities
For a quick inspection, the rooms were clean. The stack was incredibly friendly no continental breakfast, but they hadn’t attach restaurant so I do understand although the pricing at the restaurant was typical for attached to a hotel. The parking lot needed a lot of maintenance very rough overall your average hotel day.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Traci

Liked: Cleanliness, amenities
Clean and quiet
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel, staff was great!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet (was placed at the end of the hallway). Hotel overall could use a remodel, but the location was great.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ashton

Liked: Cleanliness, amenities, property conditions & facilities
Staff were courteous and room was clean.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Kristine

Liked: Staff & service, amenities, property conditions & facilities
Room was clean, looks like hotel had recently been renovated. Ease of checking in and out was easy. Location was right off the interstate. The outside window was covered with a haze and was unappealing, could not see outside of it. The shower had very little pressure. I get its a hotel but there was little pressure to take a shower. The bed was very big and comfy. It was a quiet hotel there was not a lot of noise. There was a pool that we did not use. They do have a restaurant that is connected We also did not use, we were there for a concert. Overall great place to stay
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The hotel was clean. Staff was very kind and helpful. There was a lot of amenities in the area food shopping. I will definitely be staying here again if I’m ever in Iowa.
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Kelli

Disliked: Cleanliness, amenities, property conditions & facilities
Beware of this hotel. When I booked this hotel, I was informed the hotel offered a free breakfast and it had a hot tub. Free breakfast was main reason I booked here due to traveling on a budget. Hot tub was a bonus. Both were FALSE. No hot tub and no free breakfast. The hotel is connected to a Bennigans and was told because of that they don't offer free breakfast. You can eat at the restaurant for a fee. So, if you are traveling on a budget beware of that fact. Also, we stayed 3 nights, our room was cleaned once. Staff was friendly enough, not very helpful though. Overall very disappointed. I have stayed at other Holiday Inns and were very happy with the stay, not in this case.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

allycia

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Michael at the front desk was extremely helpful. The restaurant attached was amazing
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is so friendly! They go above and Beyond to make sure your stay is all you want it to be.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Travis

Liked: Cleanliness, staff & service, amenities
Staff was really good. The only detraction that I had was I feel that I had what was at one time a smoking room and could still smell some remnants of that.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean. Staff was very friendly and helpful! The parking seemed safe.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Great service, pleasant staff and clean room!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Geoffrey J

Liked: Cleanliness, property conditions & facilities
It was clean. Nice reception desk and friendly persons at desk.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms and beds.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Justina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

It was an excellent stay and restaurant attached was great
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Kimberly

Disliked: Cleanliness, staff & service
Pool was cold Room was dated and could be cleaner. On arrival we had a king suite and were provided two towels and two washcloth. The bed was VERY comfortable.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed. Clean room. Hot shower. Beautiful hotel.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Front desk female staff were very accommodating when I didn't like the first room assignment.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, nice to have Bennigans connected to hotel too
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay, comfortable and clean
Stayed 1 night in Jun 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with great dog walking neighborhoods close by. Super friendly front desk staff and quality bedding with generous sized rooms
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and Bennigans restaurant was amazingly good
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop for one night on the road back home. Attached restaurant (Bennigan’s) was very convenient, good food & good service
Stayed 1 night in Apr 2025