“The hotel was okay overall, but there were several areas that could have been much better. The staff was not as friendly or welcoming as I’ve experienced at other Royalton properties. Check-in was quick and easy, and the room was nice although not very large. However, the arrival experience could have been better. Our luggage was placed on a cart, but once we arrived at the building, the staff took the luggage off the cart and simply told us, “Your room is down there.” There was no escort to the...
“The hotel was okay overall, but there were several areas that could have been much better. The staff was not as friendly or welcoming as I’ve experienced at other Royalton properties. Check-in was quick and easy, and the room was nice although not very large. However, the arrival experience could have been better. Our luggage was placed on a cart, but once we arrived at the building, the staff took the luggage off the cart and simply told us, “Your room is down there.” There was no escort to the...
Daniella