마카오 특별행정구의 럭셔리 호텔

"모두 친절하고 체크인하면서 옆에 미니바까지 준비되어 있고 그랜드덱 리조트 워터파크 무료로 이용할수 있어 좋았어요"

"Very Kindly."

"good~~~!!"

"It's very convenient of moving to downtown and airport. The receptionist was very kind to us."

"청결했고 서비스가 정말 좋았습니다. 엘리베이터가 많아서 편했고 수영장도 깨끗했어요. 레스토랑 음식이 정말 맛있었습니다. 택시,버스 이용도 편리했습니다."

"The hotel itself(condition of room, tourist attractions near hotel, breakfast etc) was quite nice However, I would like to point out the serious confusion and frustration that this hotel caused to my travel. Even though I was waiting at the correct line of the shuttle at the right moment, I was driven to the other terminal(This hotel provides shuttle services to two terminals) The driver couldn’t speak any English, so when I found out I was driven to the wrong terminal, I couldn’t get any help. Because of that I missed my turbojet leaving Macau, which caused further problems on my travel schedule. I reported this matter and asked momentary compensation for missed ticket fee for turbojet and bus ticket fee which was needed to move to another terminal. But they replied that they would provide free upgrade of room when I stay in the hotel in the future. That is neither a realistic compensation for those people like me who have no future plan to visit Macau in the near future, nor a compensation that I asked. I was deeply disappointed by the hotel’s mistake and the response after I reported the complaint. "

"모든게 너~~ 무 좋음. 위치,룸컨디션,수영장까지 완벽함"

"합리적인 가격과 다른 관광지로의 접근성이 좋은편. 완전 핫한 플레이스는 아니지만, 적당한 레스토랑 등으로 식사하기 편하고 깨끗한 시설로 가족 단위 여행에 최적화된 곳."

"The condition of the room itself was not good (it was too cold and had some smell even if we asked the non-smoking room) but the employee was so kind. When I complained about these, they immediately tried to fix it."