마카오의 럭셔리 호텔

"It's very convenient of moving to downtown and airport. The receptionist was very kind to us."

"청결했고 서비스가 정말 좋았습니다. 엘리베이터가 많아서 편했고 수영장도 깨끗했어요. 레스토랑 음식이 정말 맛있었습니다. 택시,버스 이용도 편리했습니다."

"The hotel itself(condition of room, tourist attractions near hotel, breakfast etc) was quite nice However, I would like to point out the serious confusion and frustration that this hotel caused to my travel. Even though I was waiting at the correct line of the shuttle at the right moment, I was driven to the other terminal(This hotel provides shuttle services to two terminals) The driver couldn’t speak any English, so when I found out I was driven to the wrong terminal, I couldn’t get any help. Because of that I missed my turbojet leaving Macau, which caused further problems on my travel schedule. I reported this matter and asked momentary compensation for missed ticket fee for turbojet and bus ticket fee which was needed to move to another terminal. But they replied that they would provide free upgrade of room when I stay in the hotel in the future. That is neither a realistic compensation for those people like me who have no future plan to visit Macau in the near future, nor a compensation that I asked. I was deeply disappointed by the hotel’s mistake and the response after I reported the complaint. "

"너무 좋은 호텔이다. 이 가격, 위치, 시설 모든게 너무 좋았다."

"가격대비 정말 넓고 좋은시설이어서 만족했습니다 조식도 포함되어 편안한 일정을 소화했습니다 특히 개인적으로 핸드폰을 잃어버려 못찾겠다 싶은 상황이었는데 끝까지 도와준 직원과 매니저 덕분에 극적으로 공항밖 리무진에 드랍된 폰을 찾았습니다 그 과정에서 세큐리티 연결하고 중국어 통역해주시고 너무 고생 많으셨습니다 직원서비스가 감동이었습니다 그날 duty manager였던 Nickey Chan 에게 다시한번 감사의 마음을 전달하고 싶습니다 하버뷰 호텔덕분에 마카오에 대해 좋은 기억으로 마감합니다 감사합니다"

"Asked for a non-smoking room, and I got a room with ashtray coupled with embedded smell of cigarette. And there wasn't a toilet paper on my first night, and had to ask for one when we needed one. However, staffs themselves tried hard to provide best service possible even though it wasn't easy ro communicate with them in English."