서머셋의 사우나가 있는 호텔

“Booked a deluxe room for 2 nights. Allocated a substandard room, needing refurbishment, tired with curtains hanging off poles, dark and dingy with broken tiles in the bathroom. Staff in denial initially, eventually moved into another much better standard of room. On our departure we had no hot water. Breakfast was a poor experience too with staff in addition not informing us that Breakfast started later on a Saturday. So no breakfast that day due to our departure time. However, we attended our...

“Hi, We arrived at your holiday park 17th October for a weekend away for 3 nights. When arriving at the caravan we notice that the caravan smelt off wee and cigarettes. After a further investigation we notice that the was a urine stain on the sofa, the sofa was also covered on crumbs and dirty. We then discovered that there was hair in the bed, sink and shower. Picture below. We made the fastest decision that we aren’t staying in this caravan due to the poor hygiene and smell. Baring in mind this...

“Unfortunately the pool was closed for maintenance so the extra amenities were not available.”