외관

홀리데이 인 익스프레스 로물루스/디트로이트 에어포트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 498개" "
평점 8 - 좋아요. 1000개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 104개" "
평점 4 - 별로예요. 1000개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 43개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

HYUN

2023년 9월에 1박 숙박함
답변 제공: Tracey Everhart General Manager 님, 2023년 10월 12일
Thank you so much for the 10/10 review! We will pass this along to our team as a way to celebrate their successful guest experience and hope to welcome you back soon.

8/10 - 좋아요

Wooyeong

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 9월에 1박 숙박함
답변 제공: Front Desk Team 님, 2020년 9월 21일
Thank you for your wonderful review!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적인 관리 상태 및 친절도는 아주 좋았습니다. 단, 조식은 별로 였습니다.
2019년 10월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하지만 전원분위기의 호텔
적당히 출장용으로 숙박할만한 곳이었습니드.

10/10 - 훌륭해요

Jeremiah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely nice. Beds were a nice relief after a long weekend.
2024년 4월에 1박 숙박함
답변 제공: Byron 님, 2024년 4월 9일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

6/10 - 괜찮아요

Kevin

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Most of the staff were very nice. The rooms were average. We stayed in two different rooms a week apart. The included breakfast ended at 9:30 AM on a Saturday which was disappointing and is early for a hotel of this type from our experience. Much of the parking lot was full of holes and trash and brought our rating down the most.
2024년 4월에 1박 숙박함
답변 제공: Byron 님, 2024년 4월 9일
Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your insights as they help us improve our services.We're glad to hear that most of our staff left a positive impression on you. However, we're sorry to hear that the rooms did not meet your expectations. We take guest comfort seriously, and we'll review your comments to see how we can make improvements.We apologize for the inconvenience regarding the breakfast timing. Your feedback is noted, and we'll consider adjusting the hours to better accommodate our guests.Regarding the condition of the parking lot, we apologize for any inconvenience this may have caused. Maintaining a clean and safe environment is important to us, and we'll address this issue promptly.We truly value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out.Warm regards,

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2024년 4월에 1박 숙박함
답변 제공: Byron 님, 2024년 4월 9일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Joann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 4월 9일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Jeanine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in clerk is very nice
2024년 4월에 1박 숙박함
답변 제공: Byron 님, 2024년 4월 9일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 - 좋아요

Stuart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is fantastic...easy to get to and close to the airport. The parking option is also very good.
2024년 3월에 1박 숙박함
답변 제공: Byron 님, 2024년 4월 9일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.We're thrilled that you found our staff friendly, our layout convenient, and our rooms clean. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're also pleased to hear that you enjoyed our breakfast selection. Ensuring a variety of options to cater to different preferences is important to us.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 29일
Thank you for choosing to stay with us. We're delighted to hear that you enjoyed your time at our hotel.Your satisfaction is paramount to us, and it's wonderful to know that we were able to meet your expectations. We look forward to the opportunity of welcoming you back soon.If there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out. We're here to ensure that every aspect of your stay is exceptional.Warm regards,

2/10 - 너무 별로예요

Robert

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Vary uncooperative. No flexibility. Typical northern attitude. Too many other hotels in the area to use.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk person did a great job getting through the long line working solo
2024년 3월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 26일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.

10/10 - 훌륭해요

Kedra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access. Airport shuttle. Comfortable beds. Friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 21일
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

10/10 - 훌륭해요

Roxanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and rooms. Very quiet and comfortable. We will definitely stay again in our next trip. Staff was super pleasant!
2024년 3월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 15일
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,

8/10 - 좋아요

Marc 님, Fuquay Varina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very nice and helpful. A/C in the room didn’t work well and the vents were dirty but the rest of the room was tidy.
2024년 3월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 15일
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,

10/10 - 훌륭해요

Maureen

2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 21일
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

8/10 - 좋아요

Suzanne 님, Chatham

단체 여행
Great place to stay before your trip
2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 - 훌륭해요

Peter 님, Lima

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

8/10 - 좋아요

Sandra 님, Lake Orion

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk employee was very efficient and nice at check in.
2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 - 훌륭해요

Marta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 - 훌륭해요

Cullen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, staff was very friendly.
2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We are very happy with this hotel. Very friendly staff and extremely convenient location
2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 - 훌륭해요

Kieychia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service
2023년 12월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 - 훌륭해요

PABLO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great ubication.
2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 - 훌륭해요

Brent

단체 여행
Everything was great
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

4/10 - 별로예요

Randall

가족 여행
Time for a remodel and improved maintenance
2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Dear RandallI'm truly sorry to hear that the conditions of the room did not meet your expectations during your stay with us. We strive to provide our guests with a comfortable and pleasant experience, and it's clear we fell short in your case.Please know that your feedback is extremely important to us and has been shared with our housekeeping and maintenance teams to address and rectify the issues you've mentioned. We are committed to improving our services and guest experience.Despite this experience, we hope you will consider staying with us again in the future. We would appreciate the opportunity to demonstrate our high standards and show you the quality service and accommodations we are known for.If there's anything specific you'd like us to know or if there's any way we can assist you further, please don't hesitate to reach out. We hope to have the chance to welcome you back soon and provide you with a much more positive experience.

10/10 - 훌륭해요

Brian

2024년 2월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 21일
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

6/10 - 괜찮아요

Ken

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
convenient parking for long trip, close to airport. Older facilities
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 - 훌륭해요

Richard 님, Charlevoix

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an overnight layover and this was an excellent option for us.
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

8/10 - 좋아요

Beverley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent fitness center. Room was somewhat tired, spots on chaise, bathroom door could use replacing. Was clean though and staff here was pleasant and very helpful.
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 - 훌륭해요

kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clerk was the friendliest person I've ever met at a hotel.
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's wonderful to know we were able to meet your expectations. We truly appreciate your feedback and the opportunity to serve you.

10/10 - 훌륭해요

Lynnette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for a quick stay. Close to the airport. Friendly staff.
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 - 훌륭해요

Marcia

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 - 훌륭해요

PATRICIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great lil fitness room!
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

8/10 - 좋아요

Jeri

2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

8/10 - 좋아요

richard

연인과의 여행
좋아요: 편의 시설/서비스
Transport
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's wonderful to know we were able to meet your expectations. We truly appreciate your feedback and the opportunity to serve you.

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

8/10 - 좋아요

Arman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

4/10 - 별로예요

Alexander

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
My room was very clearly outdated, had a leaky faucet, toilet seat and bath tub were clearly worn as well. Just the fact that there was a bathtub shower instead of a more modern shower stall was very odd and telling. I've stayed at the Sheraton as well as the Delta hotels near by this one - and both were nicer. The shuttle provided was a third party and had rude staff, the front desk staff were friendly enough but nothing to give a high rating for. Overall I would AVOID this place.
2024년 1월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Dear Alexander,I'm truly sorry to hear that the conditions of the room did not meet your expectations during your stay with us. We strive to provide our guests with a comfortable and pleasant experience, and it's clear we fell short in your case.Please know that your feedback is extremely important to us and has been shared with our housekeeping and maintenance teams to address and rectify the issues you've mentioned. We are committed to improving our services and guest experience.Despite this experience, we hope you will consider staying with us again in the future. We would appreciate the opportunity to demonstrate our high standards and show you the quality service and accommodations we are known for.If there's anything specific you'd like us to know or if there's any way we can assist you further, please don't hesitate to reach out. We hope to have the chance to welcome you back soon and provide you with a much more positive experience.

10/10 - 훌륭해요

David

We enjoyed our stay and appreciated the helpful staff.
2023년 12월에 1박 숙박함
답변 제공: Byron 님, 2024년 3월 5일
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 - 훌륭해요

Ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having the parking beside the motel was so convenient for anyone flying out. The shuttle service was excellent.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Several restaurants within walking distance. Room very nice. Heater put out cool air even in heat mode but room was comfortable but would have been nice if warm air came out making the room a little warmer.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Bridget 님, Lancaster

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was really friendly. The airport shuttle was great and there were lots of restaurant options in waking distance.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Vinod

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful place
Nice and clean, the staff is very friendly. Close to eateries. Since this is very close to the airport it would sometimes get a little loud. Breakfast was good and they started serving breakfast very early.
2023년 12월에 2박 숙박함
답변 제공: Byron 님, 2023년 12월 26일
Thank-You for choosing the Holiday Inn Express we appreciate you taking the time to provide us with feedback on your most recent stay.I'm pleased that you found the hotel excceeded your expectations. I will take this information and pass it along to my team & staff I hope that we get the chance to serves your next hotel stay again soon.Again Thank you for stayin with us here at the Holiday Inn Express we are getting ready for your next stay.

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Takashi

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함