숙박 시설 내 편의 시설/서비스

베스트 웨스턴 플러스 리버 이스케이프 인 & 스위트 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 682개" "
평점 8 - 좋아요. 1001개 이용 후기 중 206개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 53개" "
평점 4 - 별로예요. 1001개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 29개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rally good view
Good good I will visit again with my friend again in summer!! Very beatiful river and service!!!
2020년 11월에 1박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved the balcony overlooking the river. So peaceful.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Dear Guest,We're thrilled to hear that you enjoyed the balcony overlooking the river! Providing a peaceful and serene atmosphere for our guests is one of our top priorities, and we're delighted that you were able to experience that during your stay. We look forward to welcoming you back for another peaceful stay!

10/10 - 훌륭해요

Gregory 님, Hampton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front of th property is in a rail yard. However, the back is on a beautiful river!
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 11일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was really nice, bed comfortable, tv was nice. Bathroom and shower was nice with good water pressure and hot water. Jacuzzi was nice and hot but little to no jets. Breakfast was good, breakfast lady was extremely nice, helpful and approachable. Main bad thing that takes from 5 stars was the fridge. I had to pull it out to turn on a nob just to turn it on. It worked until it about 2 am and then it started to make a clicking sound that was very annoying. I had to pull it out and turned the nob off. It stopped for a few more hours than at 6 am it started again and had to pull it out unplug it. This was three times in one night I had to pull out the fridge to turn it on/off. I told the lady at the desk about it the next day but when we came back nothing was done and we basically didn’t get a fridge during out stay and it kept us up. The employees didn’t seem to care about that. It was annoying to me but if they fixed that this would be a great place. Location is beautiful right in the river and closer to Smokey mountains.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed aspects of your stay, such as the comfortable room, amenities, and breakfast. Please know that we take your concerns seriously and will address them to ensure a better experience for our future guests. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.

10/10 - 훌륭해요

Kurt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice place to spend the night
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Dear Guest,We sincerely appreciate you taking the time to share your feedback with us. At our company, customer satisfaction is paramount, and we are dedicated to exceeding your expectations. Your support makes our work truly fulfilling, and we eagerly anticipate the opportunity to assist you again in the future.

8/10 - 좋아요

Cheyenne

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful! Only complaint was the banging at all hours of the night from other quests
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 2일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

8/10 - 좋아요

Eric 님, Raleigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 편의 시설/서비스
We had a wonderful stay. we got into town early, but were able to check in anyway. Our room was on the Riverside and the view was gorgeous. I was able to sit on the balcony and relax the evening away. The downstairs coffee bar was a wonderful addition to our stay.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 23일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 - 훌륭해요

Anita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here were extremely friendly. Including the lady who attended to the breakfast area. She greeted us every morning and conversed. She had such a pleasant attitude. She made certain the breakfast areas was stocked and clean. The front desk clerk when we checked in had such a great personality and we shared some laughs about a previous stay I had at this property. The desk clerk when we checked out was not as friendly, but she was not rude. Just very short. in all, our stay was excellent, and I have always recommended. The only downfall was they did not have the room I requested 315 with the in room hot tub available. The only rooms that were left was on the 1st floor. However the next day, when I chatted with the same clerk, advised the room was now available. I thought that was so sweet that she remembered. But of course we were not going to change just for the night. but the fact that she remembered was AWESOME!
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 23일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The room was very clean and easily accessible.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 9일
Hi Anthony,Thank you for choosing us for your stay. We are glad to hear your honest review. Providing a clean and comfortable environment is of utmost importance to us. Our team hopes to be a part of your journey once again.

8/10 - 좋아요

Katrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room and bed were clean and comfortable. Patio was nice. Breakfast was good.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Katrina,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 - 훌륭해요

Kristine

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Deborah

Love to be by the river
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 25일
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 - 훌륭해요

Yevette 님, pollocksville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet lication. Nicecstaff. Comfortable beds
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 23일
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - 훌륭해요

Seth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Secluded by the river
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 23일
Hi Seth,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 23일
Hi Paul,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함

4/10 - 별로예요

Wesley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty. Outdated rooms. Horrible service at reception. Dirty room with an awful moldy smell. Shower head and bathroom vanity could use some deep cleaning. Never had room cleaning during our stay. The breakfast was below average, however, the old lady in the breakfast area was very helpful and polite (the only person out of all the staff we interacted with) The location was good, nearby little shops and restaurants. Overall, it was a very unpleasant 4 day stay. Im not sure if this review will help improve the service at this property. However, at least it could help others get mentally prepared with what they will encounter.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Michele 님, Sugar Hill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Georgia

가족 여행
좋아요: 편의 시설/서비스
We checked in a few minutes past 5. Our room was not ready. Two ladies were cleaning it. Waited 20 minutes to get in room.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jason

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful place to stay especially if you have a room facing the river. Very nice staff and very clean. Good breakfast too
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Sherika

2024년 1월에 2박 숙박함

8/10 - 좋아요

Timothy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice, included breakfast was delicious, and the river was beautiful. However, the location is very misleading and there is none of the typical literature left in hotel rooms telling you of local attractions and restaurants. Make sure if you stay there, you look past tiny Dillsboro to the next town (which is literally right across the bridge) for a very charming downtown area and a lot more options for restaurants and shops.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Carl

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas at the River Escape Best Western
We love the hotel and the River view. The swimming pool is Wonderful, and we love our Family time swimming . The view of the Tuckaseegee River. This was our 22nd annual visit coming to stay aft eta riding the Polar Express.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Evan

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함

8/10 - 좋아요

Fairy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk lady was very nice and helpful. Quiet, country setting. Very relaxing.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Vernon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the river!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

cynthia

2023년 11월에 2박 숙박함

8/10 - 좋아요

Hiroki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
自然豊かで素晴らしい場所でした
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing!!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Stella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We always stay here when we're in the area. We love the rooms with a balcony and water view. It's always clean, comfortable and the staff is friendly.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Driving passed the tracks to the place looks sketchy but the hotel is beautiful and clean, and the rooms are new and spacious. Has plenty of amenities and very polite staff!
2023년 11월에 3박 숙박함

4/10 - 별로예요

Patricia

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms definitely need thoroughly cleaned. Mildew smell when entering the room. Bedding is terribly uncomfortable. Mattress is very soft and pillows are lumpy. Sheets were stained. Top of headboard looks like it hasn't been dusted in a year. The lights in the bathroom are very dim. Hard to see.
2023년 10월에 2박 숙박함

8/10 - 좋아요

AL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, quiet, and staff was good. Enjoyed the cont. breakfast the help was great. Enjoyed the food. Would stay there again. Al Rigdon
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Coleen

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and quiet location!! Perfect mountain retreat and views. Staff could have been a little more friendly and welcoming.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gorgeous views, very nice hotel
The hotel was clean and felt safe. We got a river view room and it was stunning! We enjoyed sitting on the patio for morning coffee and enjoyed the fire pit with a drink by the river. We will be back and I definitely recommend!
2023년 10월에 1박 숙박함

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

8/10 - 좋아요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area and views were great. The room was very peaceful and the bed is extremely comfortable. I dis have a problem with the shower/tub combo. There are no grab bars and the shower/tub floe was quite slippery. As a result I was only brave enough to take one shower and my wife would not go into the shower/tub.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Virginia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Chester

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The patio looking out on river. The breakfast.
2023년 10월에 3박 숙박함

8/10 - 좋아요

Luda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Everything was wonderful, just room never was clean up.
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

trina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the property. We will definitely go back. Just know if you want your room clean and fresh towels you need to request by 8:30am.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful setting along river
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Joseph C.

2023년 10월에 2박 숙박함