이집트산 면 시트, 고급 침구, 오리/거위털 이불, 필로우탑 침대

그로스브너 하우스, 어 럭셔리 컬렉션 호텔, 두바이 여행 후기

5 out of 5

이용 후기

9.8

최고예요

평점 10 - 훌륭해요. 1001개 이용 후기 중 885개" "
평점 8 - 좋아요. 1001개 이용 후기 중 92개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 12개" "
평점 4 - 별로예요. 1001개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 4개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.8/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

JungHoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2017년 5월에 4박 숙박함

10/10 - 훌륭해요

Imtiaz 님, Boston

2024년 5월에 5박 숙박함
답변 제공: Grosvenor House, a Luxury Collection Hotel, Dubai 님, 2024년 5월 20일
Thank you for your perfect score! We're thrilled to know you had a great experience at our hotel. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay soon.

10/10 - 훌륭해요

Jack

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Maybe the best we have stayed in. The safe are incredible. Everyone one of them has so much time for you. We were her for two nights and this was the first stop on our honeymoon. We mentioned it at check in and the next day they left a mouse cake and a bottle of wine for us. Can’t fault the hotel.
2024년 5월에 2박 숙박함
답변 제공: Grosvenor House, a Luxury Collection Hotel, Dubai 님, 2024년 5월 13일
Thank you for choosing to celebrate the beginning of your honeymoon with us! We're delighted to hear that your stay was memorable and that our team made you feel special during your time here. It warms our hearts to know that our small gesture of a mouse cake and a bottle of wine added to your joyous occasion.We're thrilled to be considered one of the best hotels you've stayed in. Ensuring our guests feel cared for and valued is our utmost priority, and it's wonderful to know that our efforts made a positive impact on your experience.Thank you for your kind words and for allowing us to be a part of your special celebration. We hope to have the pleasure of welcoming you back for many more happy occasions in the future!

8/10 - 좋아요

Giovanni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Struttura ben tenuta e in posizione conveniente presso la Marina di Dubai. Purtroppo la prenotazione includeva un complimentary transport da/per l'aeroporto e non c'era nessun disclaimer che l'offerta non includeva anche l'aeroporto di Abu Dhabi. Credo non ci sia stata abbastanza chiarezza da parte di Expedia, ma l'hotel non ha fatto nulla per rimediare.
2024년 4월에 3박 숙박함
답변 제공: Grosvenor House, a Luxury Collection Hotel, Dubai 님, 2024년 5월 7일
Thank you for sharing your feedback with us. We're pleased to hear that you found our property well-maintained and enjoyed its convenient location at Dubai Marina. We apologize for any confusion regarding the complimentary transport offer to/from the airport. We understand the importance of clarity in such matters and will work closely with Expedia to ensure that the terms are clearly communicated to our guests in the future. Your insights are valuable to us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the future.

10/10 - 훌륭해요

Murtadha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
답변 제공: Grosvenor House, a Luxury Collection Hotel, Dubai 님, 2024년 4월 29일
Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Murtadha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 14박 숙박함
답변 제공: Grosvenor House, a Luxury Collection Hotel, Dubai 님, 2024년 4월 29일
Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Mohammad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel in the best area of Dubai Marina. Amazing view from our room. Excellent restaurants in the hotel. Very clean, helpful staff. The area around the hotel is super nice to walk and enjoy the marina.
2024년 4월에 2박 숙박함
답변 제공: Grosvenor House, a Luxury Collection Hotel, Dubai 님, 2024년 4월 26일
Thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay with us at the Grosvenor House.It's wonderful to know that you found our hotel beautiful and that you were able to take in the amazing views from your room. We're thrilled that you enjoyed dining at our excellent restaurants and that you found our hotel to be very clean with helpful staff.Dubai Marina is indeed a stunning area, and we're glad you had the opportunity to explore and enjoy the surroundings during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 - 훌륭해요

Jay

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This luxury hotel is situated next to the beautiful Marina Walk. We thoroughly enjoyed our 6-night stay here. The concierge graciously upgraded our one king bedroom to a suite, inclusive of breakfast, afternoon tea, and evening pre-dinner drink options at a very reasonable price. The buffet offered an incredible array of food options, with attentive waiter service. During our visit to Dubai to celebrate our engagement, the hotel surprised us with a thoughtful note and a customized chocolate cake. Our stay was immensely enjoyable and left a lasting impression. Additionally, the hotel provided a complimentary shuttle service to their sister property, Le Royal Meridien, which boasts fantastic resort amenities and complimentary services. We also had the opportunity to reserve a tennis court there.
2024년 3월에 6박 숙박함
답변 제공: Grosvenor House, a Luxury Collection Hotel, Dubai 님, 2024년 4월 15일
Thank you for sharing such wonderful review of your stay with us!We're thrilled to hear that you thoroughly enjoyed your 6-night stay and that our team was able to make your engagement celebration even more special with a surprise note and customized chocolate cake.It's fantastic to know that you appreciated the suite upgrade, inclusive amenities, and our extensive buffet offerings. We take great pride in providing attentive service and memorable experiences for our guests, and we're delighted that we could leave a lasting impression on you.We're also pleased to hear that you took advantage of the complimentary shuttle service to Le Royal Meridien and enjoyed their fantastic resort amenities.Congratulations again on your engagement! We hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 - 훌륭해요

Sushil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Grosvenor House, a Luxury Collection Hotel, Dubai 님, 2024년 2월 14일
Thank you so much for your outstanding rating of 10/10! We truly appreciate your high praise and are delighted that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.

10/10 - 훌륭해요

Rick

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Great hotel, location and staff.
2024년 2월에 5박 숙박함
답변 제공: Grosvenor House, a Luxury Collection Hotel, Dubai 님, 2024년 2월 13일
Thank you for your kind words and for choosing to stay with us! We're thrilled to hear that you had a great experience at our hotel and that you found our location convenient and our staff accommodating.We hope to have the pleasure of welcoming you back again soon!

10/10 - 훌륭해요

Amir

2024년 1월에 1박 숙박함
답변 제공: Grosvenor House Team 님, 2024년 2월 9일
Dear Amir,Thank you for rating us 10 out of 10. We look forward to welcoming you in the futureWarm Regards

10/10 - 훌륭해요

David Wayne

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and staff, would recommend!
2024년 1월에 7박 숙박함
답변 제공: Grosvenor House Team 님, 2024년 1월 29일
Dear David,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a 5 out of 5 experience and found our location and staff to be great.Your recommendation means a lot to us, and we're thrilled that you had a positive stay. If there's anything specific you loved about your experience or any suggestions for improvement, please feel free to share.We appreciate your recommendation and look forward to the pleasure of hosting you again in the future. Thank you for choosing us!Best Regards,

10/10 - 훌륭해요

Hassan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hidden Gem
Awesome property and Remarkable service. The best hotel I have ever witnessed. Guest services, Concierge, Laundry, in-room dining and in-room turn down. Diversity at its best, each making their country proud.
2024년 1월에 4박 숙박함
답변 제공: Grosvenor House Team 님, 2024년 1월 22일
Dear Hassan,We are absolutely thrilled to receive your outstanding 10 out of 10 rating for your stay at Grosvenor House, and we sincerely thank you for describing us as a "Hidden Gem." Your high praise for our property and service is incredibly rewarding.It’s wonderful to hear that we stand as the best hotel you have ever experienced. We take great pride in our guest services, concierge, laundry, in-room dining, and turn-down service. Knowing that our team's diversity and dedication made such a positive impact on your visit is a testament to their hard work and commitment.Your acknowledgement of our team's representation of their respective countries and their contribution to our service excellence is especially heartwarming. We will certainly share your kind words with our staff, as it serves as a great motivation and recognition for their efforts.If there are any specific experiences or aspects that stood out during your stay, or if you have any suggestions for how we can make your next visit even more enjoyable, we would be grateful to hear from you.Thank you once again for choosing Grosvenor House, and we eagerly look forward to welcoming you back for another remarkable and memorable stay.Warm regards,

8/10 - 좋아요

João

2024년 1월에 5박 숙박함
답변 제공: Grosvenor House Team 님, 2024년 2월 2일
Dear Joao,Thank you very much for your feedback. We look forward to welcoming you in the future.Kind regards

10/10 - 훌륭해요

Amir Mehdi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Grosvenor House 님, 2024년 1월 10일
Dear Amir Mehdi,We are absolutely delighted to receive your outstanding 10 out of 10 rating for your recent stay at Grosvenor House. Thank you for taking the time to share this wonderful feedback with us.It's incredibly rewarding to know that we were able to provide an experience that fully met your expectations. Our team is dedicated to ensuring that every guest enjoys a memorable and comfortable stay, and your perfect score is a testament to their hard work and commitment.If there were specific aspects of your stay that you particularly enjoyed or any areas where we could further enhance your experience, we would love to hear from you. Feedback from our guests is invaluable in our continuous effort to provide the best possible service.Thank you once again for choosing Grosvenor House, and we look forward to the opportunity to welcome you back for another exceptional stay.Warm regards,

10/10 - 훌륭해요

fadi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Grosvenor House Team 님, 2024년 1월 8일
Dear Fadi,We are absolutely delighted to receive your 5 out of 5 rating for your recent stay at Grosvenor House. Your acknowledgment means a great deal to us, and we sincerely thank you for taking the time to share this feedback.It’s incredibly rewarding to know that we were able to provide an experience that fully met your expectations. Our team is dedicated to ensuring that every guest enjoys a memorable and comfortable stay, and your perfect score is a testament to their hard work and commitment.Feedback from our guests is invaluable in our continuous effort to provide the best possible service.Thank you once again for choosing Grosvenor House, and we look forward to the opportunity to welcome you back for another exceptional stay.Warm regards,

10/10 - 훌륭해요

Murtadha

답변 제공: Grosvenor House 님, 2023년 12월 28일
Dear Murtadha,We are overjoyed to receive your 5 out of 5 rating for your recent stay at Grosvenor House. Your acknowledgment and time taken to share this feedback are greatly appreciated.It's truly rewarding to know that we were able to provide an experience that met all your expectations. Our team is dedicated to ensuring every guest enjoys a memorable and comfortable stay, and your perfect score is a fantastic affirmation of their efforts.If there were any specific aspects of your stay that you particularly enjoyed or any areas where we could further enhance your experience, we would be grateful for your insights. Feedback from our guests is invaluable in our continuous effort to provide the best possible service.We look forward to welcoming you back to Grosvenor House in the near future for another exceptional visit.Warm regards,

10/10 - 훌륭해요

Murtadha

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Grosvenor House 님, 2023년 12월 28일
Dear Murtadha,We are overjoyed to receive your 5 out of 5 rating for your recent stay at Grosvenor House. Your acknowledgment and time taken to share this feedback are greatly appreciated.It's truly rewarding to know that we were able to provide an experience that met all your expectations. Our team is dedicated to ensuring every guest enjoys a memorable and comfortable stay, and your perfect score is a fantastic affirmation of their efforts.If there were any specific aspects of your stay that you particularly enjoyed or any areas where we could further enhance your experience, we would be grateful for your insights. Feedback from our guests is invaluable in our continuous effort to provide the best possible service.We look forward to welcoming you back to Grosvenor House in the near future for another exceptional visit.Warm regards,

10/10 - 훌륭해요

Sogol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous
Fantastic ! Best service and the beds are amazing.
2023년 12월에 6박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 12월 22일
Dear Sogol,Thank you for sharing your fantastic feedback with us! We are thrilled to hear that you had the best service and found our beds amazing during your stay.Your kind words are truly appreciated, and it's wonderful to know that we could contribute to making your experience enjoyable. If there's anything specific you loved about the service or any suggestions for improvement, please feel free to share.We look forward to the pleasure of hosting you again for another fantastic stay. Thank you for choosing us!Best Regards,

10/10 - 훌륭해요

amar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 12월 22일
Dear Amar,Thank you so much for your perfect rating! We are delighted to hear that you had an exceptional experience during your stay. Your feedback means a lot to us, and we appreciate you taking the time to share your positive thoughts.If there's anything specific you enjoyed or if you have any suggestions on how we can make your next visit even more enjoyable, please feel free to let us know. We value your input and strive to continually exceed your expectations.Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Best Regards,

10/10 - 훌륭해요

Sameena

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I always love coming back
2023년 11월에 6박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 12월 6일
Dear Sameena,Thank you so much for your excellent 5/5 rating and for your loyalty to Grosvenor House. We are thrilled to know that you always love coming back to us.It's guests like you, who return time and again, that truly make our hotel a special place. Our team is dedicated to providing an exceptional experience, and your continued satisfaction is the best testament to their efforts.We would love to hear if there are any specific aspects of your stays that you particularly enjoy, or if there’s anything we can do to make your future visits even more memorable. Your feedback is invaluable in helping us maintain and improve our high standards.Looking forward to welcoming you back to Grosvenor House soon for yet another wonderful experience.Warm regards,

10/10 - 훌륭해요

Traci

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful location great dining options and amazing service
2023년 11월에 2박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 12월 1일
Dear Traci,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a fantastic experience during your stay and that you found our location wonderful, enjoyed the great dining options, and experienced amazing service.Our team works hard to create memorable experiences for our guests, and it's rewarding to know that we succeeded in making your stay special. Your positive comments will be shared with the entire team, as they serve as motivation to continue delivering exceptional service.If there's anything specific you loved about the dining options or if you have any suggestions for improvement, please feel free to share. We value your input and strive to make each guest's experience even better.Thank you once again for choosing us, and we look forward to welcoming you back in the future!Best Regards,

10/10 - 훌륭해요

Fahed

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is amzing. Spectacular service. Premium Standard. I would strongly advise to book the Grosvenor while in Dubai
2023년 11월에 4박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 11월 23일
Dear Fahed,We are truly honored to receive your 10 out of 10 rating and read such glowing remarks about your stay at Grosvenor House. Your enthusiastic endorsement is incredibly appreciated.It's wonderful to know that you found the hotel amazing and our service spectacular, meeting a premium standard. Our team strives to provide an experience that is not just satisfactory but memorable, and it's rewarding to hear that we have achieved this for you.Your strong recommendation for others to book Grosvenor House while in Dubai is the highest compliment we can receive. We are deeply committed to maintaining the high level of service and quality that you experienced.Thank you once again for choosing Grosvenor House, and we eagerly look forward to the opportunity to welcome you back for another outstanding stay.Warm regards,

10/10 - 훌륭해요

Andrew 님, Glasgow

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is exceptional. The manager, Sanjeer Sukumar, could not be more helpful and made our stay exceptional.
2023년 11월에 5박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 11월 23일
Dear Andrew,Thank you so much for your fantastic 5/5 rating and for taking the time to share your experience at our property. We are overjoyed to hear that you found your stay exceptional.It's particularly gratifying to know that our manager, Sanjeer Sukumar, played a significant role in enhancing your experience. We pride ourselves on our dedicated staff who go above and beyond to ensure our guests have a memorable and enjoyable stay. Your kind words will be passed along to Sanjeer, who will be delighted to know that his efforts were so well received.We are committed to maintaining the high standards that you experienced and look forward to welcoming you back in the future for another exceptional stay.Thank you once again for choosing our hotel, and we wish you all the best until we have the pleasure of serving you again.Warm regards,

10/10 - 훌륭해요

n

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grosnevor
Great stay at the gosnevor again
2023년 11월에 5박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 11월 13일
Dear Nigel,We are thrilled to receive your 10 out of 10 rating for your recent stay at Grosvenor House. Thank you for taking the time to share such wonderful feedback.Our team is committed to providing an exceptional experience, and your continued satisfaction is the best reward for their efforts.If there's anything specific that made your stay great, or if you have suggestions on how we could make your next visit even more special, we'd love to hear from you.We eagerly look forward to your next visit to Grosvenor House, where we hope to create more memorable experiences for you.Warm regards,

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 11월 14일
Dear Steven,We're overjoyed to see your 10 out of 10 rating for Grosvenor House. Thank you for taking the time to share this fantastic feedback.It’s truly rewarding to know that we were able to provide you with an exceptional experience. Our team is dedicated to ensuring that every aspect of our guests' stay is memorable, and your perfect score is a wonderful testament to their hard work.Feedback from our guests is invaluable in our ongoing effort to provide the best service possible.We look forward to the opportunity to welcome you back to Grosvenor House for another outstanding stay.Warm regards,

10/10 - 훌륭해요

Nils

2023년 10월에 9박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 11월 13일
Dear Nils,We are absolutely delighted to receive your 10 out of 10 rating for Grosvenor House. Thank you for taking a moment to share this wonderful feedback.It's incredibly gratifying to know that your experience with us was so positive. Our team works hard to ensure each guest has a memorable stay, and your high score is a fantastic acknowledgment of their efforts.If there were any particular highlights of your stay or areas where you feel we could improve, we would be grateful to hear from you. Your insights are invaluable in helping us enhance our service.We hope to have the pleasure of welcoming you back to Grosvenor House in the near future for another excellent visit.Warm regards,

10/10 - 훌륭해요

torben

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 11월 6일
Dear Torben,We are absolutely delighted to receive your 10 out of 10 rating on Hotels.com for your stay at Grosvenor House, a Luxury Collection. Thank you so much for taking the time to share this fantastic feedback!It’s incredibly rewarding to know that we were able to provide an experience that met all your expectations. Our team is dedicated to ensuring every guest enjoys a memorable stay, and your high praise is a wonderful affirmation of our efforts.We look forward to the pleasure of welcoming you back to Grosvenor House in the future for another perfect stay.Warm regards,

10/10 - 훌륭해요

Matt

2023년 10월에 7박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 11월 1일
Dear Matt,Thank you for the outstanding 10 out of 10 rating on Hotels.com! It is truly rewarding to know that we have met and exceeded your expectations, and we are grateful for your high praise. Our team is dedicated to providing outstanding service and ensuring every guest has a memorable stay. Your positive feedback means the world to us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

S

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grosvenor
Fabulous hotel with fabulous service - now moved to Dukes on the Palms and wish I had stayed
2023년 10월에 8박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 10월 30일
Dear S,Thank you so much for sharing your fabulous experience at Grosvenor House. We are overjoyed to know that you enjoyed your time with us and felt well taken care of by our team.It is truly heartening to hear such positive feedback, and we are humbled that you hold Grosvenor House in such high regard.Our doors are always open, and should your travels bring you back, we would be more than happy to welcome you once again.Thank you for choosing Grosvenor House, and we send our best wishes for the remainder of your trip.Warm regards,

10/10 - 훌륭해요

JARRID

2023년 10월에 1박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 11월 23일
Dear Jarrid,We are delighted to receive your 5/5 rating and truly appreciate you taking the time to share this feedback.Your high score is a testament to the efforts of our team, and it's incredibly rewarding to know that we met your expectations. If there were specific aspects of your stay that stood out or any areas where you think we could further improve, we would love to hear from you. Your insights are invaluable in helping us enhance our guest experience.We look forward to the opportunity to welcome you back for another exceptional stay in the future.Warm regards,

10/10 - 훌륭해요

Tanuja

2023년 10월에 6박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 10월 30일
Dear Tanuja,We are overjoyed to receive your outstanding 10 out of 10 review! Thank you so much for taking the time to share your positive experience at Grosvenor House.Our team works hard to ensure each guest has a memorable and enjoyable stay, and it is truly rewarding to know that we were able to meet and exceed your expectations.Thank you once again for choosing Grosvenor House, and we eagerly look forward to the opportunity of welcoming you back soon.Warmest regards,

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel. Staff, faciltities, food - all great. The only downside to this property is the amount of people putting towels on loungers to reserve them, at the pool area, then leaving the pool for hours at a time. The pool staff try their best to stop this but the practice persists. Extremely selfish behaviour that could do with being rectified, asap.
2023년 10월에 6박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 10월 30일
Dear Mark,We are incredibly grateful for your positive words and delighted to know that you had an amazing experience at Grosvenor House. It’s wonderful to hear that our staff, facilities, and food all met your expectations.However, we sincerely apologize for the inconvenience you faced regarding the loungers at our pool area. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Your comfort and satisfaction are of the utmost importance to us, and we are committed to making the necessary improvements. Thank you once again for choosing Grosvenor House, and we hope to welcome you back soon for an even better experience.Warm regards,

10/10 - 훌륭해요

Sameena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel to stay in . I stay here most times now very good location
2023년 10월에 9박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 10월 25일
Dear Sameena,Thank you for awarding us a perfect 5 out of 5 rating and for your loyalty in choosing our hotel for your stays. We greatly appreciate your feedback.We're thrilled to hear that you consider us the best hotel to stay in and that you find our location very convenient. Your kind words encourage us to continue providing excellent service and a great experience for our guests.It's always a pleasure to welcome you back, and we look forward to your future visits. If there's anything specific you'd like during your stays, please don't hesitate to let us know. Your satisfaction is our top priority.Warm regards,

10/10 - 훌륭해요

Dmitry 님, Dubai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 10월 23일
Dear Dimitry,Thank you for rating your recent experience with us as a perfect 5 out of 5. We truly appreciate your feedback.Your top score indicates a highly satisfactory stay, and we're thrilled to have met your expectations. We aim to provide the best possible experience for our guests, and your rating reflects our commitment to excellence.We look forward to the pleasure of welcoming you back in the future. If you have any specific requests or preferences for your next visit, please do not hesitate to let us know. Your satisfaction is our top priority.Warm regards,

10/10 - 훌륭해요

MUSTAFA 님, Istanbul

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large and clean rooms, friendly staff and good location
2023년 10월에 2박 숙박함
답변 제공: Grosvenor House Team. 님, 2023년 10월 19일
Dear Mustafa,Thank you for sharing your experience! We're delighted that you enjoyed your vacation and found our staff attentive and friendly. We hope to welcome you back to our spacious beach area for another pleasant stay!

10/10 - 훌륭해요

Giuseppe

2023년 10월에 3박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 10월 16일
Dear Giuseppe,Thank you for taking the time to rate your recent stay as a perfect 10 out of 10! We're thrilled to hear that your experience at our hotel met and exceeded your expectations.Our team works tirelessly to ensure that every guest has a memorable and enjoyable stay, and we're delighted to know that we achieved this during your visit.We look forward to welcoming you back and making your next visit just as fantastic.

8/10 - 좋아요

Barinder

좋아요: 직원 및 서비스
-
2023년 10월에 3박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 10월 10일
Dear Barinder,Thank you for taking the time to share your feedback and for choosing to stay at our hotel. We value your input, and we are pleased to see that your overall experience was positive.Your rating of 4 out of 5 indicates that you had a good stay, but there may be areas where we can further improve to make your next visit even better. If you have any specific suggestions or feedback on how we can enhance your experience, please don't hesitate to share it with us.We look forward to the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Your satisfaction is important to us, and we appreciate your feedback.Warm regards,

10/10 - 훌륭해요

Joanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Grosvenor House Team. 님, 2023년 10월 2일
Dear Joanna,Thank you for taking the time to share your glowing review! We're thrilled to hear that your experience with us was a perfect. Delivering exceptional service and ensuring our guests have a fantastic stay is always our goal, and we're delighted that we met your expectations.Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience in the future. If you ever have any special requests or preferences for your next visit, please don't hesitate to let us know.

10/10 - 훌륭해요

Feroz Zainal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 9월 25일
Dear Feroz,Thank you for sharing your rating of 10 out of 10 following your recent stay at our hotel. We greatly appreciate your positive feedback.We aim to provide the best possible experience for our guests, and your perfect score is a testament to our commitment to excellence. We are delighted that you had a fantastic stay with us.We look forward to the pleasure of welcoming you back in the future for another outstanding experience. If you have any specific requests or if there's anything more we can do to make your next stay even better, please do not hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Alexandre

2023년 9월에 1박 숙박함
답변 제공: Grosvenor House Team. 님, 2023년 9월 5일
Dear Alexandre,Thank you for taking the time to leave an excellent review.We are thrilled to see that you have enjoyed your stay with us and we look forward to having you stay with us soon.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with super nice people working here. 5-star review....!
2023년 8월에 1박 숙박함
답변 제공: Grosvenor House Team. 님, 2023년 9월 4일
Dear David,Thank you for your fantastic review! We're delighted to hear that you had a great stay at our hotel and that you found our staff to be super nice. Your 5-star review is greatly appreciated.Providing excellent service and a comfortable stay is our top priority, and we're thrilled that we succeeded in doing so for you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another outstanding experience.

10/10 - 훌륭해요

Mark

2023년 8월에 4박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 9월 19일
Dear Mark,Thank you for taking the time to leave such a positive review.We are glad to see that you had an amazing stay with us and we look forward to the opportunity of hosting in our hotel soon.

10/10 - 훌륭해요

Sogol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Amazon as always. Loved the view of my room from the 41st floor.
2023년 8월에 1박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 8월 14일
Dear Sogol,Thank you vey much for your feedback. We look forward to welcoming you back in the future.Warm Regards

10/10 - 훌륭해요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Remarkable staff team - genuine hospitality. Location perfect, with beach access. Premier Room lounge access was really useful.
2023년 7월에 7박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 8월 2일
Dear Simon,Thank you very much for your feedback. We look forward to welcoming you in the future.Warm Regards

10/10 - 훌륭해요

Mark

2023년 7월에 3박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 7월 31일
Dear Mark,Thank you very much for your feedback. We look forward to welcoming you in the future.Warm Regards

10/10 - 훌륭해요

Martin

2023년 7월에 6박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 7월 25일
Dear Martin,Thank you very much for your feedback. We look forward to welcoming you in the futureWarm Regards

10/10 - 훌륭해요

Darko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 7월 24일
Dear Darko,Thank you for your fantastic feedback. We look forward to welcoming you back in the future.Warm Regards

10/10 - 훌륭해요

Stephen

2023년 7월에 1박 숙박함
답변 제공: Grosvenor House Team 님, 2023년 7월 17일
Dear Stephen,Thank you for taking the time to rate your recent stay at our hotel and for giving us a perfect 10 out of 10! We are thrilled to hear that you had an excellent experience with us.We strive to provide exceptional service and create memorable experiences for our guests, and your positive rating serves as great motivation for our team. We are delighted that we met or exceeded your expectations during your stay.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,