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뫼벤픽 그랜드 알 부스탄 두바이 여행 후기

5 out of 5
뫼벤픽 그랜드 알 부스탄 두바이
Casablanca Road, Al Garhoud, Dubai

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 512개" "
평점 8 - 좋아요. 1003개 이용 후기 중 288개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 101개" "
평점 4 - 별로예요. 1003개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 52개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

kukjin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
공항과 거리도 가깝고 호텔 직원들이 친절했습니다.
2022년 5월에 1박 숙박함
답변 제공: Rabii Mehdi 님, 2022년 6월 13일
Dear Mr. Kukjin, Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon. Best regards, Rabii Mehdi Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Great place to stay. Close to airport.
2020년 1월에 1박 숙박함

8/10 - 좋아요

SEOKHAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Puneet Baijal 님, 2019년 8월 18일
Dear Seokhan, thank you for rating us. Looking forward to welcome you again very soon. Warm regards, Puneet Baijal // General manager

8/10 - 좋아요

Sanghyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장차 묵었던 두바이 공항과 인접한 호텔.. 다른건 다좋았습니다. 조식이라던가 숙박하는 동안의 이용은 불편함이 없었지만 시내로 가기 위해서는 택시,자동차를 이용해야해서 그게 무엇보다 크게 불편했습니다
2019년 6월에 3박 숙박함
답변 제공: Puneet Baijal 님, 2019년 7월 6일
Dear Guest, thank you for rating us and providing such a valuable feedback. we are looking forward to welcome you again very soon. Regards, Puneet Baijal // General Manager

8/10 - 좋아요

TAEYOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: Puneet Baijal 님, 2019년 2월 10일
Dear TAEYOUNG, Thank you for rating Roda Al Bustan. We are extremely excited to see that me managed to meet your expectations and to provide you a high level of service. Looking forward to welcome you again very soon. Warmest regards, Puneet Baijal // General Manager

6/10 - 괜찮아요

Bruce

좋아요: 직원 및 서비스, 객실의 편안함
2019년 1월에 4박 숙박함
답변 제공: Alina Sakharova 님, 2019년 1월 22일
Dear Bruce, We understand from your rating that the experience was not up to your expectations. We request you to kindly share a detailed feedback with us. Looking forward to your constructive comments. Warm regards, Alina Sakharova // Guest Services Manager

8/10 - 좋아요

Heechul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 2박 숙박함
답변 제공: Alina Sakharova 님, 2019년 1월 22일
Dear Heechul, Thank you for rating Roda Al Bustan. We are extremely excited to see that me managed to meet your expectations and to provide you a high level of service. Looking forward to welcome you again very soon. Warmest regards, Alina Sakharova // Guest Services Manager

8/10 - 좋아요

Sunghoon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
오래되고 불청결한 호텔
전기포트를 한번 끓인다고 끓여서 버렸는데 이물질이 나오네요.청결에 신경을 좀 써주셨으면... 공항 바로 옆인데도 걸어서 접근하기가 어렵습니다 그렇다고 셔틀버스가 있는것도 아니고 유료셔틀버스가 있다고는 하는데 그것마저도 운행을 안 하는듯... 결국 체크아웃 후 택시를 이용했으나 50 AED나 받더군요. 부르즈 할리파에서 호텔까지 31 AED나왔는데... 공항 옆이라고 접근성이 좋은것도 아니고 오래되서 깨끗한 편도 아니고 별로였습니다.
2018년 12월에 2박 숙박함
답변 제공: General Manager 님, 2019년 1월 7일
Dear Sunghoon, Thank you for sharing your feedback with us. We are happy to know that you had a nice stay. We have made a note of your comments. We look forward to welcoming you back soon. Warm regards, Puneet Baijal

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가심비 최고
Desk의 친절함과 시설에 상당히 만족하였습니다. Christmas Season에 맞춘 인테리어도 인상 깊었고 Cabin 관리도 잘 되어 있어 다음에도 이용하고 싶네요
2018년 12월에 1박 숙박함
답변 제공: Razell 님, 2018년 12월 20일
Dear Mr. John Thank you for sharing your 5 out of 5 rating with us in regards to your recent stay. I am very pleased to know that you enjoyed your stay with us, we are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. We do look forward to the opportunity of once again welcoming you back to RODA Al Bustan Dubai. Kind regards Razell Anderson Assistant Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 여행이 되었습니다.
신혼여행으로 모리셔스 가는 길에 두바이에서 2박 했습니다. 그중 1박은 사막캠핑을 진행하였고 다음날 호텔스 닷컴을 이용하여 로다알부스탄 호텔에서 1박을 하였는데, 아늑하고 깨끗하였으며 직원들이 매우 친절하였습니다. 다시 공항을 가는 이동서비스까지 이용하였는데 매우 친절하여 좋은 여행이 되었습니다. 일찍도착해서 새벽에 체크아웃되는 상황이라 조식 서비스를 미리 사용할 수 있도록 직원이 안내해주셔서 생각지도 못한 조식을 맛있게 먹을 수 있었습니다
2018년 3월에 1박 숙박함
답변 제공: Razell 님, 2018년 3월 22일
Dear Valued Guest , Thank you for taking the time to post your feedback regarding your stay at our hotel. We are delighted that you enjoyed your honeymoon and thank you for recognizing staffs We do look forward to the opportunity of once again welcoming you back to RODA Al Bustan Dubai. Kind regards Razell Anderson Assistant Front Office Manager

8/10 - 좋아요

ju hee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지하철과 거리상 가까운데.. 걸어가기가 힘들어요. 두바이는 신호등이 없어가지고 한참 돌아서 육교타고 넘어가야 하는데 그 거리가 약 1 km 정도 되는 듯.. ㅠㅠ
답변 제공: General Manager 님, 2016년 12월 6일
Dear Valued Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest Regards, Emre Kocamustafaogullari Executive Assistant Manager

10/10 - 훌륭해요

JIYOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항에서 가깝고 조용한 호텔!
공항과 가까워서 편안하게 이동할 수 있었어요! 객실 시설은 깨끗하고 조용해서 편히 쉴 수 있었구요! 다음에 두바이를 온다고 하면 또 이용하고 싶은 호텔이예요!
답변 제공: General Manager 님, 2016년 11월 28일
Dear Valued Guest, We are delighted to know that you have had an enjoyable experience at Al Bustan Rotana Dubai. Thank you for your positive review and we look forward to welcoming you once again! Kind Regards, Emre Kocamustafaogullari Executive Assistant Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 27일
Dear Valued Guest, Thank you very much for taking the time to rate your recent stay with us. On behalf of my team I look forward to welcoming you back soon. Kind Regards, Emre Kocamustafaogullari Executive Assistant Manager

10/10 - 훌륭해요

SEANGHEE 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋습니다. 룸 컨디션도 좋았고, 조식도 괜찮았어요.
좋습니다. 룸 컨디션도 좋았고, 조식도 괜찮았어요.
답변 제공: EmreK 님, 2016년 2월 6일
Dear Valued Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest regards Emre Kocamustafaogullari Executive Assistant Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 객실의 편안함
두바이 경유시 고려할만한 호텔
두바이 경유시 공항근처 숙소로는 가격대비 나쁘지 않은 듯
답변 제공: Sven 님, 2015년 10월 31일
Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. I regret to learn that your stay was not as enjoyable as it should have been. Please rest assured that we will take your opinion seriously and your feedback will support us in improving our services. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest regards Sven Fritzsche Executive Assistant Manager

10/10 - 훌륭해요

Seung woo 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
^^
Good
답변 제공: Sven 님, 2015년 9월 12일
Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest regards Sven Fritzsche Executive Assistant Manager

8/10 - 좋아요

JEHONG 님, Abu Dhabi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Reasonable price and good room service
Near the Dubai airport and reasonable price below $100 of a day. Room is clean and pretty cool condition. Besides I ordered two kind of room service menu as Pasta and Caesar salad these are cheap and very delicious.
답변 제공: Sven 님, 2015년 9월 12일
Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Al Bustan Rotana Dubai in the near future. Kindest regards Sven Fritzsche Executive Assistant Manager

10/10 - 훌륭해요

Mr. Kim 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
훌륭한 서비스
서비스가 정말 좋네요.. 객실도 훌륭하고 조식도 훌륭하구요 공항과도 정말 가깝고 좋습니다. 다음에 또 이용하고 싶습니다.

10/10 - 훌륭해요

hark 님, South korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
합리적 요금, 깨끗한 실내환경, 기대보다 만족스러운 객실수준
만족스러웠습니다. 와이파이는 호텔프런트에 요청하여, 무료로 이용할 수 있었구요. 웰컴 과일(오렌지/키위/바나나/사과) 4종 세트와 다양한 종류의 티세트도무료로 이용할 수 있었습니다. 넓고 깨끗하며 럭셔리했던 화장실, 객실 모두 만족스러웠습니다.

10/10 - 훌륭해요

Lorna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy access from the airport with a taxi, very helpful for meals for people with food allergies. Both the breakfast and the evening restaurant did something special for a Gluten-Free diet.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Prince

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 7박 숙박함

8/10 - 좋아요

Abdulrahman 님, Basaksehir

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a good experience, but I’ve had better in Dubai in the same price range
2024년 5월에 2박 숙박함
답변 제공: Paras Bhasin Front Office Manager 님, 2024년 5월 23일
Dear Mr. Abdulrahman, Thank you very much for taking the time to review your recent stay with us at the Movenpick Grand Al Bustan Dubai.We are glad that in general you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required. Thank you once again for your time. We look forward to welcoming you once more to the Movenpick Grand Al Bustan Dubai in the near future.Kind Regards,

2/10 - 너무 별로예요

Anu 님, Richmond Hill

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the worst experiences with Moevenpick chain. The property should not have even qualified for the brand. Dirty carpet, smokey stench, stained bathroom floor, broken basin and 3 items on room service menu are few of the unthinkables that you would be welcomed with. Never again going to stay at this property!
2024년 5월에 1박 숙박함
답변 제공: Paras Bhasin Front Office Manager 님, 2024년 5월 17일
Dear Anu, Thank you for taking the time to share your recent experience at Movenpick Grand Al Bustan Dubai. We sincerely apologize for the inconvenience caused by the challenges you encountered with your stay. We will be sure to address this with our Head of Department Team, to ensure it doesn't happen again.We value your business and regret that this experience has tarnished your perception of Movenpick Grand Al Bustan Dubai.Best Regards,

6/10 - 괜찮아요

Nicola

좋아요: 직원 및 서비스
2024년 4월에 7박 숙박함
답변 제공: Paras Bhasin Front Office Manager 님, 2024년 5월 10일
Dear Ms. Nicola, Thank you for choosing to stay with us and for sharing your experience.If there is specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights.We hope to have the pleasure of welcoming you back for a 5-star experience.Best Regards,

6/10 - 괜찮아요

Helen

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The hotel is in a great location close to the airport, and is very well presented, however, the rooms are in the process of being updated, hence our room was very tired looking
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager Paras Bhasin 님, 2024년 4월 28일
Dear Ms. Helen, Thank you so much for choosing Movenpick Grand Al Bustan Dubai for your stay. We apologize for any inconvenience caused to you due to our property enhancement. We are excited to share the changes when they are complete. We appreciate your patience and understanding during this period. We look forward to hosting you more successfully in the futureBest Regards,

10/10 - 훌륭해요

Silvia 님, Moorpark

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel and will recommend it to my friends and family for sure and can’t wait to come back again
2024년 4월에 5박 숙박함
답변 제공: Paras Bhasin Front Office Manager 님, 2024년 4월 22일
Dear Ms. Silvia, Thank you very much for taking the time to review your recent stay with us at the Movenpick Grand Al Bustan Dubai.It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction.We look forward to be of continued service and we eagerly look forward to welcome you back in the very near future.Kindest regards,

10/10 - 훌륭해요

Ralf

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal auf allen Positionen wie Rezeption, Zimmerservice, Restaurants etc. war stets sehr kompetent und sehr freundlich! Besonders die bereits renovierten Zimmer sind sehr zu empfehlen. Die Umgebung ist nicht sehr schön, aber die Nähe zum Flughafen ist prima.
2024년 4월에 2박 숙박함
답변 제공: Paras Bhasin Front Office Manager 님, 2024년 4월 22일
Dear Mr. Ralf, Thank you for your wonderful feedback! We're thrilled you enjoyed our excellent services, very competent and friendly staff and your dining experience.Thank you for appreciating all our earnest efforts. Your recommendation means a lot to us and we are grateful for your support. We are looking forward to your next visit!Best Regards,

10/10 - 훌륭해요

Ella

2024년 4월에 2박 숙박함
답변 제공: Paras Bhasin Front Office Manager 님, 2024년 5월 11일
Dear Ella,Thank you for choosing Movenpick Grand Al Bustan Dubai. We sincerely appreciate your rating and are thrilled to hear that you loved everything about our hotel.We look forward to welcoming you back to Movenpick Grand Al Bustan Dubai, where we will ensure another extraordinary experience awaits you.Kind Regards,

10/10 - 훌륭해요

LEHANG 님, ALLSTON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the hotel, food, a room really nice. Just a shower head push button wasn’t working. We ok with that for one night.
2024년 4월에 1박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 4월 13일
Dear Mr. Lehang, Thank you for choosing to stay with us and for sharing your experience. We truly appreciate your valuable and constructive feedback which will help us to constantly improve. Please be assured that your comments for shower have been passed on to the team to further use for improvement and seamless experience next time. We are pleased to hear that, overall, your stay was great. We strive to provide exceptional experiences for all our guests, and we hope to have the pleasure of welcoming you back for another 5-star experience. Kindest regards,

10/10 - 훌륭해요

Gagan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the staff and hotel cleanliness. Moreover, it was peaceful. Well deserving 5 star.
2024년 4월에 7박 숙박함
답변 제공: Paras Bhasin Front Office Manager 님, 2024년 4월 13일
Dear Gagan, Thank you for choosing Movenpick Grand Al Bustan Dubai as your preferred destination. We take pride in catering to our guests' needs the best way we can, and based on your statement, we are certain that we have met your expectations. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. We look forward to welcoming you back for another 5 star experience. Best Regards,

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 14박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 4월 11일
Dear Brian, Thank you very much for your positive review of your recent holiday with us at Movenpick Grand Al Bustan Dubai.Looking forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the near future for another perfect stay. Kind regards,

8/10 - 좋아요

Darrell

2024년 3월에 1박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 28일
Dear Mr. Darrell, Thank you for staying with Movenpick Grand Al Bustan Dubai and sharing your rating about us. Looking forward to serving you again for another memorable experience. Best Regards,

8/10 - 좋아요

Marie-France

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 9일
Dear Marie-France, Thank you for choosing Movenpick Grand Al Bustan Dubai for your stay. If there's anything we can do to ensure a perfect rating experience during your next visit, please don't hesitate to reach out.Looking forward to serving you perfectly next time.Best Regards,

6/10 - 괜찮아요

Sylvain

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Je n'ai pas eu les petits déjeuners gratuits comme indiqué dans les avantages à avoir un statut OR.
2024년 2월에 8박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 9일
Dear Sylvain, We appreciate you taking the time to reach out to us with your review regarding the recent stay. We’re extremely gutted to learn that you encountered an unpleasant experience during your stay with us. We will definitely conduct a thorough investigation on this matter to avoid reoccurrence. We request you to give us another chance to rectify the wrongs by resolving this issue and to ensure that our guests have flawless experience next time! Best Regards,

8/10 - 좋아요

Rym

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice stay but Expedia platinum member is not well recognized I booked this hotel because it was a VIP hotel. I did not get any perks like other ViP hotels no early check in and only late check out at 2pm. They should be better with platinum Expedia members as we booked it because of perks
2024년 2월에 4박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 6일
Dear Rym, Thank you for choosing Movenpick Grand Al Bustan Dubai as your destination. We appreciate your feedback and would like to address your concerns. Your feedback in this regard has been noted and we’re looking into it to make sure that this does not happen again.We hope this did not take away much from your overall experience with us, and we eagerly look forward to hosting you more successfully in the future.Best Regards,

6/10 - 괜찮아요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Noisy hotel. Center is open and all the noise from lobby area is heard in the room
2024년 2월에 1박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 4일
Dear Mr. Christopher, Thank you for taking the time to write about your experience and we sincerely apologize for not meeting your expectations during your stay with us. Rest assured that your guest profile will be updated for future stays. Had you advised us about the noise issue at the time, we would have rectified the situation immediately or possibly offered you a room move. We assure you the best of our services in the future!Best Regards,

10/10 - 훌륭해요

Bashir

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were so happy and excited to have stayed in this fantastic hotel . Services were so efficient and excellent . The location was so central and close to everything . Aman the manager was so friendly and accommodating . We will always choose this hotel for our staying in Dubai
2024년 2월에 6박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 4일
Dear Bashir, We are pleased that we could exceed your expectations and provide you with the true Movenpick Grand Al Bustan Dubai experience that we strive to uphold. We appreciate your feedback and we take great pride in providing a team of dedicated individuals who went above and beyond to ensure that every aspect of your stay was exceptional. Your recommendation means a lot to us, and we are grateful for your support. We are looking forward to your next visit! Best Regards,

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to transportation. Simple.
2024년 2월에 8박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 4일
Dear Ms. Elizabeth, Thank you for sharing your positive experience with your recent stay with us. We are so pleased to know that our location was entirely convenient for you and everything was to your satisfaction. Thank you again for your kind words and we look forward to welcoming you back soon.Best Regards,

8/10 - 좋아요

Omar 님, New Cairo

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok hotel but away from public transportation. NO special VIP treatment despite what was mentioned when reservation was made
2024년 2월에 6박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 3일
Dear Mr. Omar, We are deeply disappointed to hear about the challenges you experienced during your time with us. Rest assured that your guest profile will be updated for future stays. Your feedback is invaluable to us and we hold our team to the highest standards and regret that we didn’t meet those expectations. We’d further like to assure you that we have briefed all concerned departments to take necessary action and With this, we assure you that such an incident and lapse won’t be repeated in the future. We hope you give us another chance soon, so we can share a more flawless experience next time! Best Regards,

2/10 - 너무 별로예요

Dabeer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 3일
Dear Dabeer, We are deeply sorry that your experience did not meet your expectations. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights.We hope to have the pleasure of welcoming you back for a 5-star experience.Kindest regards,

4/10 - 별로예요

Rajul

출장 여행
They only had smoking rooms available and it gave me a headache
2024년 2월에 1박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 3일
Dear Mr. Rajul, We regret the inconvenience caused to you about the challenges you experienced during your time with us. We’d further like to assure you that we have briefed the concerned department to take necessary action and to avoid reoccurrence. Once again, we are sorry for all our shortcomings and we request you to give us another chance to resolve this and to provide you a superior experience in the future!Best Regards,

8/10 - 좋아요

Laszlone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 7박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 2월 23일
Dear Laszlone, Thank you for taking the time to leave us a rating of your recent stay at our hotel. We're always striving for perfection, and we appreciate your feedback. If there's anything we can do to ensure a perfect rating experience during your next visit, please don't hesitate to reach out.Best Regards,

10/10 - 훌륭해요

Rishabh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Seamless experience
Overall flawless experience. Great breakfast, great room amenities and service and great location close to the airport. Will definitely be staying again when in Dubai.
2024년 2월에 3박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 2월 19일
Dear Rishabh, We are pleased that we could exceed your expectations and provide you with the true Movenpick Grand Al Bustan Dubai experience that we strive to uphold. We thank you for appreciating all our earnest efforts.We look forward to welcoming you back for another flawless experience.Best Regards,

6/10 - 괜찮아요

Francesco

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 4박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 2월 19일
Dear Mr. Francesco, We appreciate your choice to stay with us and for sharing your thoughts through rating. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,

4/10 - 별로예요

Raphael

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
loud, moldy, old
No complementary water in the room on arrival, which I consider standard in the region, mold in the shower, very noisy, the room door is not soundproofed, definitely not renovated for too long for a 5-star hotel.
2024년 2월에 3박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 2월 19일
Dear Mr. Raphael, We apologize that your experience was not up to par. Rest assured that your guest profile will be updated for future stays. We want to assure you that we are taking steps to prevent this from happening again. We apologize for this inconvenience. We are committed to providing our guests with the best possible service, and we will do everything we can to make things right. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Regards,

10/10 - 훌륭해요

Jose 님, Fort Mill

2024년 2월에 2박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 3월 21일
Dear Jose, Thank you for your ratings. We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We can't wait to host you again and provide another outstanding experience. Best Regards,

10/10 - 훌륭해요

ERIC

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super hotel
Super hotel Dommage qu'il n'y ait pas de shuttle aéroport
2024년 1월에 1박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 2월 12일
Dear Mr. Eric, Thank you very much for taking the time to review your recent stay with us at the Movenpick Grand Al Bustan Dubai.Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time.It was a pleasure for us to have you as our guest, and we are looking forward to welcoming you again.Best Regards,

10/10 - 훌륭해요

Jose 님, Fort Mill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to airport, easy access and quiet place
2024년 2월에 1박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 2월 16일
Dear Mr. Jose, Thank you for sharing your positive experience with your recent stay with us. We are so pleased to know that our location was entirely convenient for you. We take pride in delivering great services, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you once more to the Movenpick Grand Al Bustan Dubai in the near future.Best Regards,

8/10 - 좋아요

Syed

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Experience
2024년 2월에 2박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 2월 9일
Dear Mr. Syed, We take pride in knowing that you have had an great stay at Movenpick Grand Al Bustan Dubai. Thank you for staying with us and for sharing your experience with other travellers.If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience. Best Regards,

10/10 - 훌륭해요

FAHAD

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is beautiful and quiet, and the workers are helpful and strive to serve you. I thank Miss Chathumi, who is helpful and kind.
2024년 2월에 1박 숙박함
답변 제공: Bhasin Paras Front Office Manager 님, 2024년 2월 9일
Dear Mr. Fahad, Thank you very much for taking time to submit your review. We are pleased that we could exceed your expectations and provide you with the true Movenpick Grand Al Bustan Dubai experience that we strive to uphold. Chatouri is truly a gem to have on our team. We will make sure she gets the recognition she deserves. We can't wait to host you again and provide another outstanding experience.Best Regards,