Dear Mr. Ahmed,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Yongsu,Thank you for taking the time to leave a positive rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Jeong Guk,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

Dear Mr. Jeongho,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Yongjik,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Sami IshakDirector of Finance

Dear Ms. Jee Grace Jo,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Sami IshakCluster Director of Finance

Dear Mr. Doehyoung, Thank you very much for the excellent rating on Hotels.com following your recent stay at Swissotel Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Ian Rydin Cluster General Manager

Dear Valued Guest, Greetings from Roda Al Murooj Hotel. Thank you very much for the excellent rating on Hotels.com following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary General Manager

Dear Valued Guest, Thank you very much for posting your positive review about Roda Al Murooj Hotel on Hotels.com. With great pleasure we read from your comments that our hotel has exceeded your expectations. We are happy to hear that you found our facilities excellent, services outstanding and our colleagues genuinely friendly, attentive and helpful. Be assured that your kind comments will be shared with the team. Thank you once again for recommending Roda Al Murooj Hotel and I look forward to welcoming you back soon. Kind regards, Nael Elwaary General Manager

Dear Mr. Taeho, Greetings from Roda Al Murooj Hotel. Thank you very much for your very positive review of your recent holiday with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us. I appreciate you taking the time to share your experiences and recommending us on Hotels.com and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Kind regards, Nael Elwaary General Manager

Dear Mr. Kyu, Thank you very much for your review of your recent stay with us at Roda Al Murooj Hotel on Hotels.com. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Roda Al Murooj Hotel in the near future, we remain with kind regards

Dear Ms. Heesook, Thank you for your rating of your recent stay with us at Roda Al Murooj Hotel on Hotels.com. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. We would appreciate if you could elaborate on your experience to assess and rectify our shortcomings. Looking forward to hearing from you, we remain with kind regards Nael Elwaary General Manager

Dear Valued Traveler, Thank you so much for your very positive post on Expedia following your recent stay at Roda Al Murooj. It is great to read that you enjoyed a wonderful time. Again, many thanks and we look forward to welcoming you back soon. Kind regards, Nael Elwaary Cluster General Manager

Dear Mr. Jiman, Thank you very much for your very positive review of your recent holiday with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services. I am glad that your choice of hotel close to Dubai Mall suited your leisure plans and that you had a wonderful time. I appreciate you taking the time to share your experiences and recommending us on Hotels.com and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Traveler, Thank you very much for your very positive review of your recent holiday with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services. I am glad that your choice of hotel close to Dubai Mall suited your leisure plans and that you had a wonderful time. I appreciate you taking the time to share your experiences and recommending us on Expedia and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Sincerely, Nael Elwaary Cluster General Manager

Dear Ms. Hangsoon, Thank you very much for your wonderful review of your recent holiday with us at Roda Al Murooj Hotel. It is with much pleasure I read your kind acknowledgment of our warm hospitality, exquisite facilities and especially the culinary experience. Here in Roda Al Murooj Hotel, we strive to make sure that every guest leave the Hotel with good memories to take home and to make them coming back and staying with us again. I appreciate you taking the time to share your experiences and recommending us on Hotels.com and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Sincerely, Nael Elwaary Cluster General Manager

Dear Mr. Sungbum, Greetings from Roda Al Murooj Hotel. Thank you very much for the excellent rating on Hotels.com following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Mr. Indo, Thank you very much for your very positive review of your recent stay with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services and that you found especially our location suitable for your purpose of visit to Dubai. I appreciate you taking the time to share your experiences and recommending us on Hotels.com and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you very much for your very positive review of your recent stay with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services and that you found especially our location suitable for your purpose of visit to Dubai. I appreciate you taking the time to share your experiences and recommending us on Hotels.com and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Kind regards, Nael Elwaary Cluster General Manager

Dear Ms. Glosfer, Greetings from Roda Al Murooj Hotel. Thank you very much for the excellent rating on Hotels.com following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon! Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Guest, Greetings from Roda Al Murooj Hotel. Thank you very much for the positive rating on Hotels.com following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Mr. SeAJaeHa, Thank you very much for your very positive review of your recent stay with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services and that you found especially our location suitable for your purpose of visit to Dubai. I appreciate you taking the time to share your experiences and recommending us on Hotels.com and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you for sharing the kind review with your recent holiday with us at Roda Al Murooj Hotel on Hotels.com. I am glad to learn that we have indeed lived up to your expectations when you chose to stay in our hotel. It is pleasing to read that you and your family thoroughly enjoyed our culinary offers and recreational facilities. Surely, the view on our Pergolas terrace overlooking our gardens and pool added to a relaxing atmosphere. Again, thank you so much for your valuable feedback, and I look forward to welcoming you back soon. Kindest regards, Nael Elwaary Cluster General Manager

Dear Mr. Kwangyeoul, Greetings from Roda Al Murooj Hotel. Thank you very much for the excellent rating on Hotels.com following your recent stay at Roda Al Murooj. We look forward to welcoming you back soon! Sincerely, Nael Elwaary Cluster General Manager

Dear Mr. Taesuk, Greetings from Roda Al Murooj Hotel. Thank you very much for the excellent rating on Hotels.com following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Mr. Kilyong, Thank you for your comments about your recent stay with us at Roda Al Murooj Hotel. While we are glad to read that you appreciated our location, we regret that we did not meet your expectations in terms of our facilities and breakfast buffet. Rest assured that your comments will be shared with the relevant department heads for immediate assessment. It was a pleasure for us to have you as our guest and we are looking forward to welcoming you back soon. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Greetings from Roda Al Murooj Hotel. Thank you very much for the excellent rating on Hotels.com following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Ms. Samira,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.

Dear Mr. Rodrigo,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

Dear Mr. Santosh,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

Dear Mr. Hatice,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

Dear Mr. Cornelis,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

Dear Mr. Ali,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.Looking forward to welcoming you back in the near future.

Dear Ms. Olivia,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager

Dear Mr. Walied,On behalf of our team and myself at Swissotel Al Murooj Dubai, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from our hotel.With much regret, we learnt about the inconvenience caused due to a recent emergency electricity shutdown. We were forceful to carry out an unforeseen major repair works in our main electrical panel to ensure the safety and security of our valued guests, which leads to a shutdown of 8 hrs. Please accept our sincere apologies for the inconvenience caused.Once again, we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to our hotel. Kindest regards,Amro NagahGeneral Manager

Dear Mr. Toshiya,The team at Swissotel Al Murooj Dubai is happy to see that you had a 5* great experience. Thank you for taking the time to leave such an amazing message and rating. Kind regards,Amro NagahGeneral Manager

Dear Ms. Charlotte,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Singh,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Ms. Reena,Thank you for taking the time to leave an excellent rating and comments. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Ms. Laura,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

Dear Ms. Kimberley,Thank you for your comments about your recent stay with us at Swissotel Al Murooj Dubai.With much regret, we read that we did not meet your expectations in terms of our facilities and services. While coffee and ice do not belong to the standard amenities set-up, these are available through Guest Services. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, we regret that your stay at Swissotel Al Murooj did not fully meet your expectations, however, hope nevertheless to welcome you at another opportunity. Kind regards,Amro NagahGeneral Manager

Dear Mr. Carlos,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

Dear Mr. Donato,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Rajinder,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

Dear Mr. Jagpaul,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

Dear Ms. Chin,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

Dear Ms. Emma,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Mr. Kiran,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Nassar,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager