저자극성 침구, 객실 내 금고, 노트북 작업 공간, 암막 커튼

크라운 플라자 뒤셀도르프-노이스, IHG 호텔 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 908개 이용 후기 중 311개" "
평점 8 - 좋아요. 908개 이용 후기 중 381개" "
평점 6 - 괜찮아요. 908개 이용 후기 중 130개" "
평점 4 - 별로예요. 908개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 908개 이용 후기 중 35개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

JOO EUL

2022년 10월에 7박 숙박함
답변 제공: Crowne Plaza Team 님, 2023년 2월 20일
Dear JOO EUL,thank you very much for your review to us.We sincerely apologize for any inconvenience caused to you.We take comments very seriously as it gives us a chance to improve in the right places, so we are happy to take the time to do so.Hopefully we can welcome you again to show you that we can make your stay a pleasant one.Best regardsYour Crowne Plaza Team

6/10 - 괜찮아요

YoungTaeg

2022년 9월에 5박 숙박함
답변 제공: Crowne Plaza Team 님, 2022년 10월 10일
Dear YoungTaeg,thank you very much for your review.We would like to apologize for any inconvenience.We are always happy to receive comments and take them very seriously, as it is a way to improve.Hopefully we can welcome you back soon.Best regardsYour Crowne Plaza Team

10/10 - 훌륭해요

GLOBAL CO LTD

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Crowne Plaza Team 님, 2019년 12월 6일
Lieber GLOBAL CO LTD, vielen Dank, dass Sie uns ein Feedback da gelassen haben. Wir freuen uns sehr, dass es Ihnen so gut bei uns gefallen hat und hoffen, dass wir Sie schon bald wieder bei uns willkommen heißen dürfen. Die besten Grüße Ihr Crowne Plaza Team

2/10 - 너무 별로예요

Jihyo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서비스 최악의 호텔
호텔 식당에서 조식을 먹는 도중 가방을 분실함 자리 관련 지키는 사람도 없고 이와 관련해 책임은 전혀 없으며 cctv도 없다며 나가라고 함 주변에도 아무 편리 시설이 없어 불편함이 많음
답변 제공: Barbara Bücken - Communications Manager 님, 2018년 5월 7일
Dear Jihyo, thank you very much for your feedback. We are sorry to hear, that your bag was stolen. we take high percausions to check the people coming for breakfast, but we can not guarantee on the behaviour of everyone. We understand that you were alone on breakfast, but as mentioned on the sign on the entrance, we do not take responsibility for your luggage. There is the opportunity to leave the luggage at the front office or in a special cupbuard at the restaurant. Please ask our staff. They are more than happy to help. CCTV is not usual in Germany due to data protection. Bu for sure we have discussed your case with our management and we hope to get some changes. Maybe you come and visit us again and we can find a solution. Kind regards and all the best Barbara Bücken Communications Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Not bad
서비스는 좋지 않으나 그럭저럭 깨끗항
답변 제공: Barbara Bücken - Communications Manager 님, 2018년 4월 10일
Dear Guest, thank you very much for your feedback. It is sad to hear, that we could not deliver the service you should get. Hopefully we will get another chance to make it right. it would be a pleasure. Best regards, Barbara Bücken Communications Manager

6/10 - 괜찮아요

jooweon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small bed than picture
2017년 12월에 1박 숙박함

8/10 - 좋아요

Hyunuk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Barbara 님, 2017년 6월 7일
Dear Hyunuk, thank you very much for this amazing review. We are gladm, that you enjoyed your stay. It would be nice to have you back soon, and maybe we get the chance to earn the last star as well. Best regards, Barbara Bücken Communications Manager

10/10 - 훌륭해요

HANNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Barbara 님, 2017년 3월 31일
Dear Hanna, thank you so much for this amazing rating. We are so happy to see, that you were having a perfect stay and we would be very honoured to welcome you back soon. Please let us know, if there is anything we can do for you in advance. Best regards, Barbara Bücken Communications Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
왼만하면 다른 호텔 이용하세요
고객의 취향에 맞는 방 배정을 하지 못하고 Reception clerk의 무뚝뚝함과 불친절이 인상적
답변 제공: General Manager 님, 2016년 8월 5일
Dear Guest, thank you for your feedback. I will instantly talk to the team of the reception to make sure, that your feeling more welcomed next time. We have to apologize. Best regards, Barbara Bücken - Communications Manager

8/10 - 좋아요

인디아나 님, 대한민국

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
멋진 경치
가격대비 방도 작고 서비스도 별로 없네요
답변 제공: Barbara 님, 2015년 1월 31일
Dear guest, thank you so much for taking your time to evaluate your last stay at our hotel. We are really glad you liked it here and asked our roomservice to help you. Hopefully we can welcome you back soon. Kind regards, Barbara Bücken - Communications Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Selim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top kostenlose Parkmöglichkeiten, Rheinpark-Center ist 600 Meter entfernt. Tolles Personal und tolles Frühstück!
2024년 5월에 4박 숙박함
답변 제공: Ihr Crowne Plaza Team 님, 2024년 5월 6일
Sehr geehrte Selim, wir danken Ihnen herzlich für die Bewertung Ihres Aufenthalts in unserem Hotel.Es ist wunderbar zu hören, dass Sie die Parkmöglichkeiten sowie die Nähe zum Rheinpark-Center genossen haben. Ihr Lob über unser Personal und das Frühstück erfüllt uns mit Stolz und wir sind glücklich, dass Sie die Sauberkeit Ihres Zimmers sowie den Zustand des Hotels hervorgehoben haben. Es freut uns, dass Sie die Annehmlichkeiten in Ihrem Zimmer als zufriedenstellend empfanden. Wir setzen alles daran, unseren Gästen einen angenehmen Aufenthalt zu bereiten und schätzen es sehr, dass dies bei Ihnen der Fall war.Schön wäre es wenn wir Sie in der Zukunft nochmal begrüßen dürfen, mit freundlichen Grüßen.Ihr Crowne Plaza Team

2/10 - 너무 별로예요

Burak

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personal total unfreundlich. Nie wieder waren ein 2 mal da und einfach geschockt wie man behandelt wird am Empfang.
2024년 4월에 1박 숙박함
답변 제공: Ihr Crowne Plaza Team 님, 2024년 5월 6일
Lieber Burak, wir bedanken uns für Ihre Bewertung.Es tut uns außerordentlich leid zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Wir versuchen unseren Gästen immer den besten Service zu bieten und wir entschuldigen uns dafür, dass Ihnen dieser nicht geboten werden konnte. Melden Sie sich gerne per email bei uns, um das Problem anzugehen.Mit freundlichen Grüßen,Ihr Crowne Plaza Team

10/10 - 훌륭해요

Isaac 님, katy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All great and would come back in the future. We had a car and that helped a lot.
2024년 4월에 3박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 5월 4일
Dear Isaac,We appreciate that you took the time to give a positive review of your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Your Crowne Plaza Team

6/10 - 괜찮아요

Claudia

2024년 4월에 3박 숙박함
답변 제공: Ihr Crowne Plaza Team 님, 2024년 5월 6일
Liebe Claudia, wir bedanken uns für Ihre Bewertung.Um unseren Service zukünftig weiter verbessern zu können, wäre es für uns von großer Hilfe, wenn Sie uns mitteilen, warum Sie unser Hotel nicht komplett überzeugen konnte. Wir freuen uns immer über konstruktive Kritik und bemühen uns, diese umzusetzen.Hoffentlich können wir Sie in der Zukunft von unserem Haus überzeugen.Freundliche Grüße,Ihr Crowne Plaza Team

8/10 - 좋아요

Dominique

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Ihr Crowne Plaza Team 님, 2024년 4월 9일
Liebe Dominique,vielen Dank für Ihre Bewertung! Sollten Sie spezifische Anliegen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung. Wir hoffen, dass Sie Ihren Aufenthalt dennoch genossen haben und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Herzliche Grüße

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic service with excellent facilities, big plus for the pool
2024년 3월에 2박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 3월 13일
Dear Sir, Thank you so much for your positive feedback following your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Your Crowne Plaza Team

2/10 - 너무 별로예요

Harsimran

2024년 2월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 3월 22일
Dear Sir,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.The whole team hope to have the pleasure of seeing you again. Best wishes,Your Crowne Plaza Team

8/10 - 좋아요

Steffen

좋아요: 청결 상태, 직원 및 서비스
Okay
2024년 2월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 2월 23일
Dear Mr Steffen,Thank you for letting us know that you enjoyed your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you on your next visit.Kind regards,Your Crowne Plaza Team

10/10 - 훌륭해요

Bastian

2024년 2월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 3월 22일
Sehr geehrter Herr, vielen Dank für Ihren Kommentar.Mit Wohlgefallen sehen wir, dass es Ihnen bei uns gut gefallen hat und Sie einen rundum schönen Aufenthalt hatten.Wir würden uns freuen Sie eines Tages noch einmal bei uns zu empfangen. Mit freundlichen Grüßen,Your Crowne Plaza Team

8/10 - 좋아요

mohammad

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 2월 5일
Dear Sir,We appreciate that you took the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,Your Crowne Plaza Team

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location by the River
Nice location by the River. Restaurant staff were very good……as were any staff we interacted with. Food was extremely expensive, and poor selection of vegetarian options……but the food we did have was very tasty…..the serving staff were excellent.
2024년 1월에 3박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 2월 2일
Dear Amanda, We appreciate your feedback.We're delighted to hear that the friendliness and professionalism of our colleagues made a positive impression on you. Our team always strives to provide exceptional service, and it's gratifying to know that their efforts are appreciated. We're also pleased that you enjoyed the flavours of our dishes, as our PRIME Restaurant prides itself on preparing meals that are both delicious and beautifully presented.We regret that you found our vegetarian selection limited and our food pricing higher than expected. We take pride in sourcing high-quality ingredients for our diverse menu and will review our vegetarian options to ensure a variety that caters to all dietary preferences. We understand the importance of offering a range of choices to all our guests and appreciate your feedback on this matter.It would be a pleasure to welcome you back.Kind regards,Your Crowne Plaza Team

8/10 - 좋아요

ÖZGÜR

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms are cold
The rooms are very cold. There is no air conditioning temperature and fan adjustment. The fan blows very windy and noisy. There is no on-off button for the air conditioner and you cannot turn off the fan.
2024년 1월에 3박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 2월 1일
Dear Özgür,Thanks for your feedback.We're pleased to know that you found our hotel condition and service to be satisfactory, and we appreciate your positive rating on room comfort. It's wonderful to hear that our efforts to maintain a high standard are recognized. Regarding the temperature in your room, we regret to hear that it was not to your comfort. Our hotel is equipped with individual air-conditioning controls in each room to ensure our guests can adjust the temperature to their liking. We apologize if this was not your experience and would have been more than willing to assist with any in-room amenities to ensure a restful stay.We hope we can welcome you back in the future. Best wishes,Your Crowne Plaza Team

10/10 - 훌륭해요

Didier

2024년 1월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 1월 31일
Dear Didier, Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Your Crowne Plaza Team

4/10 - 별로예요

Gareth

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Room broken into
Average business hotel, however during my stay my room was broken into and laptop, bag etc stolen. Hotel took no accountability and didn't even offer to change my room key card. The fridge also didn't work in mine or my colleagues rooms. We stayed elsewhere for the rest of our 2 months in the area
2023년 10월에 3박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 1월 22일
Dear Gareth,Thank you for your feedback and we are very sorry to hear that your stay with us did not meet your expectations. We would like to assure you that we have taken your concerns very seriously and will do everything in our power to prevent such incidents in the future.The safety of our guests is very important to us and we would like to emphasise that we took immediate action by reporting the incident to the insurance company and obtaining their decision. Unfortunately, due to the specific circumstances, the insurance company has made a decision that is beyond our control.It is our responsibility to insure against such unfortunate events and we deeply regret that the insurance company's decision was obviously not in your favour. It is unfortunate that we were unable to meet your expectations and we sincerely apologise for any inconvenience this may have caused you.We would also like to apologise for the issues with the fridge and other amenities in your room. We will ensure that our technical teams review and improve these issues to avoid such problems in the future.We are particularly concerned about the safety of our guests and have taken all necessary steps to ensure that such incidents do not occur again. We would be delighted to have the opportunity to welcome you as a guest again in the future to show you that we take your concerns seriously and are constantly working to improve our service.Yours sincerely.

10/10 - 훌륭해요

Jürgen

단체 여행, 연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 1월 12일
Sehr geehrter Jürgen,vielen Dank für Ihren positiven Kommentar!Schön, dass es Ihnen bei uns gut gefallen hat und Sie einen rundum schönen Aufenthalt hatten. Es freut uns auch zu lesen, dass Sie unsere Ausstattung als besonderen Pluspunkt hervorheben.Schön wäre es, Sie in der Zukunft nochmal begrüßen zu dürfen.Mit lieben GrüßenYour Crowne Plaza Team

8/10 - 좋아요

Matthias

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Für 2 Tage ausreichend. Ein Waschbecken war defekt. Aber zum Glück war andere ok.Mitarbeiter sehr freundlich und waren sehr bemüht. Milch wurde aufs Zimmer gebracht.
2023년 12월에 2박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 1월 3일
Sehr geehrter Matthias, vielen Dank für das Feedback.Es freut uns sehr zu hören, dass Sie den Service unseres Teams positiv hervorheben und wir Ihnen mit der prompten Lieferung der Milch auf Ihr Zimmer behilflich sein konnten.Leider hat es ein Problem mit einem der Waschbecken gegeben. Hierzu möchten wir Ihnen versichern, dass wir stets bemüht sind, jegliche Unannehmlichkeiten für unsere Gäste so schnell wie möglich zu beheben und bedauern, dass dies während Ihres Aufenthalts aufgetreten ist.Hoffentlich dürfen wir Sie nochmal bei uns willkommen heißen.Freundliche Grüße,Your Crowne Plaza Team

10/10 - 훌륭해요

Gina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top hotel!
Ik beveel dit hotel graag aan. Zeer vriendelijke ontvangst, voelde mij meteen thuis. Nette schone ruime kamers. Top service met volop faciliteiten. Pool is lekker warm water en ruim zwemplezier! Verder mooi uitzicht op de Rhein en stad Düsseldorf. Wij hadden dit geboekt als oud-en nieuwuitstapje en absoluut geen spijt van, wat een leuk einde en begin hier beleeft. Ontbijt voor ieder wat wils en zeer internationaal. Een hotel dat geschikt is voor zowel zaken als even ertussen uit.
2023년 12월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 1월 2일
Dear Gina.Thank you for sharing your wonderful experience at our hotel! We are delighted to hear that you thoroughly enjoyed your New Year's Eve trip and found our facilities, service, and views to your liking.Providing a friendly and welcoming atmosphere for our guests is our top priority, and we are thrilled that you immediately felt at home here. It's fantastic to know that you appreciated our spacious, clean rooms, and that the pool provided plenty of enjoyment with its warm water.We take pride in offering a diverse and international breakfast spread to cater to all tastes, ensuring a delightful start to your day.Your kind words regarding our suitability for both business and leisure stays are greatly appreciated. We strive to create an environment that caters to the needs of all our guests.Thank you for choosing to stay with us and for recommending our hotel. We look forward to welcoming you back for another enjoyable stay in the future!Best wishes,Your Crowne Plaza Team

10/10 - 훌륭해요

Esther

2023년 12월에 2박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2024년 1월 19일
Liebe Esther, vielen Dank für Ihre positive Bewertung!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Your Crowne Plaza Team

8/10 - 좋아요

kiarash

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fitnes, Sauna and the pool were really clean and amazing
2023년 12월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 12월 28일
Dear Kiarash,Thank you for sharing this review.We're thrilled to hear that the cleanliness and quality of our fitness and sauna facilities met your expectations and contributed to an amazing experience. It's also gratifying to know that you found the pool to be clean and inviting. Our team works diligently to maintain high standards in all our amenities, and your recognition of these efforts is much appreciated.We hope to see you again. Kind regards,Your Crowne Plaza Team

10/10 - 훌륭해요

Rutger 님, Eindhoven

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Goed, grote winkelcentrum in de buurt. Vervoer je kan met een taxi naar centrum 15min. service goed, heel vriendelijk.
2023년 12월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 12월 27일
Dear Sir,Thank you for letting us know that you enjoyed your stay.We are delighted that you appreciated our central location and your kind comments about our team who work hard to ensure that we deliver the best service are very rewarding.We would be delighted to welcome you back on another occasion.Kind regards,Your Crowne Plaza Team

10/10 - 훌륭해요

Danick

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bel établissement
Très bonne expérience. Je recommande vivement, le personnel est à l’écoute.
2023년 12월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 12월 18일
Dear Danick, Thank you so much for your lovely feedback following your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind words about our team members.We hope to see you again soon for another enjoyable experience in Neuss.Best wishes,Your Crowne Plaza Team

8/10 - 좋아요

Nicole

2023년 12월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 12월 18일
Liebe Nicole,vielen lieben Dank für Ihre tolle Bewertung!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Your Crowne Plaza Team

8/10 - 좋아요

Daniela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schön gelegen in Rhein Nähe.
답변 제공: Your Crowne Plaza Team 님, 2024년 2월 5일
Sehr geehrte Daniela,vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!Es freut uns zu hören, dass Sie die Lage unseres Hotels in der Nähe des Rheins genossen haben. Die Sauberkeit der Zimmer ist uns besonders wichtig, und wir sind stolz darauf, dass dies mit einer positiven Bewertung von Ihnen anerkannt wurde. Unsere Teams arbeiten stetig daran, den Zustand des Hotels zu erhalten und zu verbessern, und ein Lob wie Ihres bestätigt uns in unseren Bemühungen. Wir bedanken uns für Ihre positiven Rückmeldungen zum Service und den Annehmlichkeiten in den Zimmern.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Your Crowne Plaza Team

10/10 - 훌륭해요

Hayati

2023년 12월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 12월 13일
Dear Sir,We appreciate that you took the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would be delighted to welcome you back on another occasion. Until then we wish you peaceful holidays filled with joy and a smooth shift into a happy and successful New Year.Your Crowne Plaza Team

8/10 - 좋아요

Youness

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Propreté des oreillers et des couvertures à revoir . De plus j’avais pris un grand lit 2 places et au final je me suis retrouvé avec deux matelas une place côller cote a cote … sinon dans l ensemble c’était correct . Merci
2023년 12월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 12월 4일
Dear Youness, thank you for taking the time to share your feedback.There is nothing more gratifying than having you as our guest and that you have chosen our hotel for your trip.The comment about the cleanliness of the rooms is somewhat surprising to us as our housekeeping team work to strict rules to ensure that the rooms are cleaned to provide the best possible feel-good factor for our guests.There seems to be a need for training here, so we appreciate your comments as they give us a new perspective on things that need to be improved. In such cases, we kindly ask you to contact the reception directly so that we can satisfy you, as your satisfaction is our priority.We all hope to welcome you back on a future visit. Kindest regards,Your Crowne Plaza Team

10/10 - 훌륭해요

Ulrich

가족 여행
좋아요: 편의 시설/서비스
Hat uns sehr gefallen kommen bestimmt wieder
2023년 11월에 2박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 12월 4일
Lieber Ulrich,vielen lieben Dank für Ihre freundliche Bewertung! Wir sind überglücklich, dass Sie uns eine so schöne positive Bewertung hinterlassen haben. Es ist uns eine große Ehre, dass Sie unser Hotel ausgewählt haben und dass Sie wieder kommen wollen. Wir danken Ihnen von ganzem Herzen für Ihre Treue und Ihr wunderbares Feedback. Wir können es kaum erwarten, Sie wieder bei uns willkommen zu heißen und Ihnen einen traumhaften und entspannenden Aufenthalt zu bieten.Bis zum nächsten Mal!Your Crowne Plaza Team

6/10 - 괜찮아요

Anja

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Gute Lage am Rhein und schönes geräumiges Eckzimmer mit Blick auf Rhein und Düsseldorf, aber einiges war diesmal nicht so ideal. Erste zwei Tage nur arabische/französische Fernsehsender trotz frühzeitiger Info an Rezeption, roomservice nicht erreichbar, habe dann persönlich im Restaurant bestellt, recht kaltes Badezimmer und einen Abend war die Tiefgarage voll
2023년 11월에 4박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 28일
Sehr geehrte Anja, vielen Dank für die Bewertung.Es freut uns zu hören, dass Ihnen die Lage unseres Hotels am Rhein und Ihr geräumiges Eckzimmer mit der Aussicht gefallen haben. Wir bedauern, dass Sie Schwierigkeiten mit dem TV-Senderangebot hatten und unser Roomservice nicht sofort erreichbar war. Unsere Rezeption steht stets bereit, um bei solchen Anliegen zu assistieren und eine schnelle Lösung zu finden. Ebenso nehmen wir Ihre Anmerkung bezüglich der Temperatur im Badezimmer ernst und werden dies prüfen, um unseren Gästen stets ein angenehmes Raumklima zu bieten. Das Problem mit der vollen Tiefgarage ist uns bekannt und wir verstehen, dass dies Unannehmlichkeiten verursacht haben kann; freie Parkplätze finden sich jedoch auch gegenüber dem Hotel oder auf unserem Außenparkplatz neben dem Hotel.Es ist schön, dass Sie die Qualität Ihres Zimmers positiv hervorgehoben haben und wir danken Ihnen für Ihr Feedback zu diesen Annehmlichkeiten.Hoffentlich können wir Sie auch in der Zukunft wieder als Gast bei uns begrüßen.Freundliche Grüße,Your Crowne Plaza Team

10/10 - 훌륭해요

Yoeri

2023년 11월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 12월 18일
Dear Yoeri,Thank you so much for reviewing your recent stay at our beautiful hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to have you return on your next visit to Neuss . Kindesr regards,Your Crowne Plaza Team

8/10 - 좋아요

J.

좋아요: 청결 상태, 직원 및 서비스
Nice people, good and clean rooms, good breakfast
2023년 11월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 28일
Dear Guest,Thank you for taking the time to share your feedback.We are glad that the high standards we set ourselves met your expectations.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It’s equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to welcoming you back in future.Best regards,Your Crowne Plaza Team

6/10 - 괜찮아요

Hette

2023년 11월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 27일
Sehr geehrter Gast,wir bedanken uns dafür, dass Sie sich die Zeit für ein Feedback genommen haben.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir würden Sie auch in der Zukunft sehr gerne wieder bei uns begrüßen.Freundliche Grüße aus Berlin,Your Crowne Plaza Team

8/10 - 좋아요

Ali

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vieles praktisch und sauber
2023년 11월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 27일
Sehr geehrter Gast,herzlichen Dank für Ihre Bewertung.Wir sind begeistert, dass Sie sich bei uns rundum wohlgefühlt haben und einen schönen Aufenthalt hatten.Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Mit besten Grüßen,Your Crowne Plaza Team

8/10 - 좋아요

Jens

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es ist ein sehr komfortables Hotel. Es befindet sich im Keller ein großzügiger Pool und 2 Saunen mit Fitnessbereich. Das Frühstück ist reichhaltig. Die Zimmer sind komfortabel und vor ein paar Jahren renoviert worden. In der Nähe befindet sich das Einkaufszentrum "Rheinpark Center". Die Straßenbahnhaltestelle "Neuss Reinparkcenter Süd" und die S-Bahnstation "Neuss Rheiparkcenter" sind ca. 8-10 Minuten zu Fuß entfernt. Teilweise ist es im Hotel im Bereich der Bar sehr belebt und laut, insbesondere wenn Kongresse oder Meetings im eigenen Kongresscenter abgehalten werden. Es sind tendenziell mehr Geschäftsreisende als Individualreisende im Hotel.
2023년 11월에 2박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 27일
Sehr geehrter Jens,wir bedanken uns vielmals für Ihre Bewertung!Wir freuen uns sehr, dass Sie unseren Poolbereich und die Saunen im Fitnessbereich als großzügig empfunden haben. Es ist schön zu hören, dass unser reichhaltiges Frühstücksangebot Ihren Morgen bereichert hat. Unsere Zimmer wurden tatsächlich vor einigen Jahren renoviert, um den Komfort für unsere Gäste zu erhöhen.Es tut uns leid zu hören, dass es zu Lärmbelästigungen im Barbereich kam, insbesondere während Veranstaltungen in unserem Kongresszentrum. Wir verstehen, dass Ruhe und Entspannung wichtige Aspekte eines Hotelaufenthalts sind und nehmen Ihr Feedback ernst, um die Erfahrung unserer Gäste zu verbessern.Wir hoffen, Sie besuchen uns wieder einmal.Merci und freundliche Grüße,Your Crowne Plaza Team

10/10 - 훌륭해요

Elsa J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 23일
Liebe Elsa J,vielen Dank für die freundliche Bewertung unseres Hotels.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Hoffentlich können wir Sie auch in der Zukunft wieder bei uns begrüßen.Freundliche Grüße,Your Crowne Plaza Team

10/10 - 훌륭해요

Elsa J

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 4박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 20일
Liebe Elsa J,vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Wir sind begeistert, dass Sie sich bei uns rundum wohlgefühlt haben und das Hotel als sehr sauber empfunden haben.Wir freuen uns schon darauf, Sie auch in Zukunft wieder bei uns zu begrüßen.Your Crowne Plaza Team

10/10 - 훌륭해요

Xinxiang

2023년 11월에 2박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 20일
Dear Sir,We appreciate that you took the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Your Crowne Plaza Team

2/10 - 너무 별로예요

Josef

2023년 10월에 3박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 8일
Sehr geehrter Josef, vielen Dank für Ihre Bewertung.Um unseren Service zukünftig weiter verbessern zu können, wäre es für uns von großer Hilfe, wenn Sie uns mitteilen, warum Sie unser Hotel nicht komplett überzeugen konnte. Wir freuen uns immer über konstruktive Kritik und bemühen uns, diese umzusetzen.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,Your Crowne Plaza Team

10/10 - 훌륭해요

Reinhard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles hat gut gepasst.
2023년 10월에 2박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 11월 3일
Lieber Reinhard,vielen herzlichen Dank für Ihre wundervolle Bewertung! Wir können gar nicht beschreiben, wie sehr es uns freut zu erfahren, dass alles so gut gelaufen ist. Es motiviert uns enorm, weiterhin unser Bestes zu geben, um unseren Gästen den bestmöglichen Service und Komfort zu bieten.Vom ersten Kontakt bis zur Abreise möchten wir, dass Sie sich bei uns wie zu Hause fühlen. Deshalb achten wir auf jedes noch so kleine Detail, um Ihnen einen unvergesslichen und angenehmen Aufenthalt zu ermöglichen.Unser engagiertes Team ist stets bestrebt, Ihnen jeden Wunsch zu erfüllen und Ihnen ein rundum positives Erlebnis zu bieten. Es erfüllt uns mit Stolz zu hören, dass wir Ihre Erwartungen übertroffen und dazu beigetragen haben, Ihren Aufenthalt bei uns noch länger und angenehmer zu gestalten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen eine weitere unvergessliche Zeit in unserem Hotel zu bereiten. Bis dahin wünschen wir Ihnen alles Gute und eine schöne Zeit!Herzliche Grüße,Your Crowne Plaza Team

8/10 - 좋아요

Andre

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 10월 30일
Dear Andre,We appreciate that you took the time to review your recent stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We would love to welcome you back on many more occasions. Best wishes,Your Crowne Plaza Team

2/10 - 너무 별로예요

Serdar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Your Crowne Plaza Team 님, 2023년 10월 30일
Dear Serdar, thank you for your feedback about our hotel. We are very sorry to hear that your stay with us was not to your satisfaction.In order to continuously improve us, it would be helpful if you could tell us in private what specifically disturbed you. We would be very pleased to receive your feedback.Yours sincerely,Your Crowne Plaza Team