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"Kid friendly "

"The worst travel experience I’ve ever had. Food was awful and we all got E. Coli poisoning. The pool looked like somebody threw up in it for 4 days never cleaned it. Tons of trash around both pools. They won’t let an Uber or Uber eats into the property. The require you to walk all the way across the property more than 20 minutes to try to negotiate with the front desk person who still won’t let them in. If you try to book a tour, not with the hotel, they also won’t let the tour operator in and force you to take a cab down to their security gate, which is five minutes down the road. The cab drivers all just sit there, basically waiting to rip you off. So if you wanna pay a fortune to get food poisoning and feel like you’re in jail, stay here. On top of that. None of the staff act like they’re at work. Literally, you will stand at every counter, waiting to get your own drinks, while all of the servers just stand around, none of them, clearing your table or helping you. We even have the lovely experience of one of the staff members watching a video, while he was standing at our table, then looked at us, shrugged, picked up a plate like we had inconvenienced him. None of us spoke a single word to each other. At one of the restaurants we watch them dump and entire tray of champagne. All over a group of people. It took nine minutes for them to come back with paper towels, starting to wipe up the floor never helping the people that were soaking wet and never removing the glass."

"Lo mejor de lo mejor "

"While the resort shines in many areas, the daily "sun lounger struggle" was a major drawback. It seems there simply aren't enough loungers for the number of guests, forcing us to wake up between 6:00 and 7:00 AM just to secure a spot under a tent. This definitely put a damper on the trip. On the plus side, the swimming areas are warm and kept very clean, and the staff are generally friendly and eager to help. The dining experience is a highlight, offering a huge variety of food that caters to everyone—from kids and vegetarians to seafood and meat lovers. As for the accommodations, the rooms appear to be undergoing staggered updates, as some feel freshly renovated while others still need attention."

"We had a wonderful time. WiFi was very spotty though. Food was good, not great but the staff and the resort was gorgeous and clean. Would go back!"

"Amazing staff and beautiful property! We loved our stay here, and a special shout out to Juan who works by the mirage club pool, we always felt taken care of! "

"Ver"

"Everything was above par. The only issue was a water problem which was quickly taken care of. There was so much hosptality that made u realize how much we'd like to come back again with friends."

"This was a great resort with gave us a lot of value for what we paid. For a family of 5, (3 teens 13,13, & 15), my wife and I and the kids had a great time. The staff is top notch with exceptional customer service. They are very hard workers and will meet your needs to help you with a simple request for a drink or helping you find your way. The rooms were very clean and very nice. We even had a little jacuzzi on the back patio. Our concierge was also a great help and helped us figure out little gifts for our family and making a reservation for Spice (overrated IMO). Save yourself the hassle and skip it. My wife and I also sat through the 1.5 hr presentation that they offered upon arrival and stuck to our "No" at the end to end up with "leisure cash" that we applied to the spa to get a couples massage. All in all, my kids loved the beach, endless supply of food and virgin drinks (pina coladas), pool with 4 slides ("splash zone"). We didn't pay extra for any excursions and felt like we still got our money's worth. There are always hourly activities going on and shows at the theater at night. I would recommend this hotel to family and friends. "