The hotel overall was very presentable however they need to sort out the maintenance. The radiators were very very noisy, indicating that they possibly need to be bled to remove the air from the heating system. Woke my partner and I numerous of times during the night.
The reception lady that was working on Saturday morning (03/12/23) was very rude and clearly didn't want to assist any customers. At 9:30am I asked her once we check out if it was possible to leave our luggage with the hotel as our flight wasn't until the evening. She said yes, upon coming back from breakfast and packing our bags at 11am, she completely didn't want to help to us to leave the bags at the hotel, told us that hotel was full and they couldn't. When I prompted her with the previous conversation we had and asked what changed between the last hour and half, she reluctantly took our bags and stored them in the office. Upon returning and asking her for our bags, she was trying to play dumb and act like she didn't know who we were and was asking us where she kept our bags. It really left a sour taste in our mouths.