스포츠 시설

퀄리티 스위트 유니버시티 여행 후기

2.5 out of 5
퀄리티 스위트 유니버시티
949 Sunland Park Dr, El Paso, TX

이용 후기

6.4
평점 10 - 훌륭해요. 1000개 이용 후기 중 236개" "
평점 8 - 좋아요. 1000개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 183개" "
평점 4 - 별로예요. 1000개 이용 후기 중 158개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 204개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

Echo

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Touring band on our way to Albuquerque the room fit all six of us comfortably and was quite and accommodating for all of us to get a good nights sleep
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Echo,Thank you for your perfect rating! We're thrilled to hear that our hotel could comfortably accommodate your band during your trip to Albuquerque. Providing a quiet and comfortable stay for our guests is our priority, and we're glad that you all were able to get a good night's sleep. We appreciate your feedback and hope to welcome you back for another great stay in the future! Sincerely, Hotel Manager

4/10 - 별로예요

Rene

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Me hicieron un cargo de 100 dólares a mi tarjeta como deposito porque no me quisieron tomar efectivo y no me lo regresaron, ademas el desayuno pésimo.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Rene,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Julio cesar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Julio Cesar,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo muy bien!!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 7일
Dear Eduardo,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. We hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Nelson De

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Building needs updated. Pool was never open and when we took a look it looked dirty. Breakfast was cold bread was hard, no fruit at all. Room did not have smoke detector. Couch in room was dirty with stains. Had to take my key to front desk to re-program 2x and the girl that did it the 2nd time did not say a word to me even though i said please thank you have a good afternoon, did not get a word from her at all. Like the area where it’s located due to having options where to eat and shop.
답변 제공: Hotel Manager 님, 2024년 4월 7일
Dear Nelson De,We apologize for the numerous issues you encountered during your stay. Your feedback regarding the condition of the building, cleanliness of the pool, quality of breakfast, maintenance of the room, and lack of communication from our staff is deeply concerning. We take your comments seriously and will address these matters promptly to ensure improvements are made. Additionally, we appreciate your positive feedback about the location, and we hope to have the opportunity to provide you with a much-improved experience during your next visit. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

2/10 - 너무 별로예요

NUBIA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel en decadencia, viejo, sucio, instalaciones cayendose, la alberca nunca funcina, horrible desayuno, no hicieron limpieza del cuarto 1 dia, escuche a otros clientes quejarse en front desk de las malas condiciones de su cuarto, baño y taza fugando agua, elevadores sucios, con paredes carcomidas las maderas, botones cayendose. En definitiva no volveria a ese hotel ni el de enfrente d ela misma cadena que esta en las mismas condiciones.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear NUBIA,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Selene

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
The rooms are in very bad condition, broken moldings, my daughter scratched her arm on a piece of wall, the molding was missing in the shower, full of hair, the pool was super dirty without a sign saying it was of no use.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Selene,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Georgina

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked it was near where I wanted to go, just loud off the freeway. Should have known. But overall it was great.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Georgina,Thank you for the perfect rating! We're delighted to hear that our location suited your needs, although we apologize for any noise disturbance from the freeway. We're thrilled you had a great overall experience and we hope to welcome you back soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Miriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Miriam,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked this hotel on Expedia because it had an indoor pool. The pool was out of order. This could’ve been listed on the ad for the hotel. However that wasn’t the only thing out of order. The vending machine, and all the Ice Makers were also not working. The blanket on the bed was a curtain instead of a true comforter. The bathroom in the unit was dirty. There were no towels. I am deeply disappointed in this experience. And I still have to endure this for another 2 nights. Absolutley horrific!
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Matthew,We sincerely apologize for the numerous issues you encountered during your stay. This is not the experience we want for our guests, and we deeply regret any inconvenience it may have caused you. Your feedback regarding the pool closure, vending machine, ice makers, bedding, cleanliness, and amenities is invaluable, and we will address these concerns with our team immediately to ensure that proper standards are upheld. Additionally, we will work to improve our communication with booking platforms to accurately reflect the status of our facilities. We understand your disappointment and frustration, and we appreciate your patience and understanding. Thank you for bringing these matters to our attention, and if there's anything else we can do to assist you during the remainder of your stay, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

10/10 - 훌륭해요

marta

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Marta, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 - 훌륭해요

Marlen

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Marlen,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Willy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
At first we had room 215 but when we walked in someone was already staying there so they transfered us to room 221 but the A/C wasn't working there so they transfered us to room 211, the A/C wasn't working either until late at night I discovered the filter was completely clogged, the shower faucet was stock so the shower didn't work, there were no towels in the room, there was not hot water in the sink, there was no remote for the TV. Overall it was terrible, we will never stay there again.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Willy,We sincerely apologize for the multiple inconveniences you faced during your stay. It's unacceptable that you encountered issues with multiple rooms, including problems with the air conditioning, shower, lack of towels, hot water, and missing remote for the TV. Your experience falls short of our standards, and we deeply regret the frustration it caused. We'll address these issues with our team immediately to prevent similar occurrences in the future. Please know that your feedback is valuable to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Rodrigo

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Solo limpiaron la habitación cuando llegamos y no pudimos hablar con el gerente
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Rodrigo,We apologize for the inconvenience you experienced regarding the cleaning schedule and the difficulty in speaking with the manager. Your concerns are valid, and we take them seriously. We'll address this issue with our housekeeping team to ensure that rooms are cleaned regularly throughout guests' stays. Additionally, we'll work on improving communication channels to make it easier for guests to reach the team. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jasmin

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스
Made the reservation under one name, and went back in to Expedia to change name. Got everything changed and at time of check in receptionist would not let us check in due to her saying that other name was still on reservation. We showed her multiple times that reservation had been changed and she still said no to letting us check in. Asked to speak to a manager and she said he wasn’t available. Asked when he’d be in and she said I don’t know. Made us make a new reservation and pay AGAIN. and assured us manager would fix issues and refund for one room. Since only one room was used and really double booked for nothing. Have been calling all day the next day and have been given the run around about the manager. “Oh he’s not in” “oh he’s at the hotel next door” “oh he JUST left and won’t be back” or plain out “what is the problem” from regular employees. Such un professionalism from receptionist and honestly just lack of care. Do better management and get people who are willing to do their job and help people out instead of making us waste $200 for nothing.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Jasmin,We apologize for the inconvenience you experienced during your check-in process, and we understand your frustration. This is not the level of service we aim to provide. We will investigate the matter and address the communication breakdown with our staff to ensure it doesn't happen again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Ale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 18일
Dear Ale,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that everything was good during your stay. Your feedback is appreciated, and we hope to welcome you back again soon for another fantastic experience!Sincerely, Hotel Manager

10/10 - 훌륭해요

Darien

좋아요: 직원 및 서비스
The staff was courteous and were a great help whenever I needed it. And there was a fantastic breakfast selection on offer
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 11일
Dear Darien,Thank you so much for your glowing review and perfect rating! We're thrilled to hear that our staff provided courteous assistance and that you enjoyed our fantastic breakfast selection. We strive to make every guest's stay memorable, and we're delighted to have met your expectations. We appreciate your feedback and hope to welcome you back for another great stay soon!Sincerely, Hotel Manager

8/10 - 좋아요

Eyra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
El Único problema fue que llegamos y no había nadie en recepción para hacer el check in
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Eyra,Thank you for your feedback and rating. We apologize for the inconvenience you experienced upon arrival with no one at the reception. Your comments will be shared with our team to ensure prompt and efficient service for our guests in the future. We hope that overall your stay was satisfactory, and we hope to have the opportunity to welcome you back for a more seamless experience next time.Sincerely, Hotel Manager

8/10 - 좋아요

paulo

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The toilets had issues. Our room wasn't cleaned Saturday morning. The elevator was constantly wet. The toilet on the first floor was broken with no sign.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 6일
Dear Paulo,Thank you for sharing your experience and for your feedback. We apologize for the issues you encountered with the toilets, room cleaning, and the elevator. Your comments are valuable to us, and we'll address these issues promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jerald

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel itself needs to be updated, in our room the bed would lean up when you sit on it, the room had a weird stench. When to change room and that room was a little better,
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Jerald,We apologize for the inconvenience you experienced with the condition of your room. Ensuring our guests' comfort is our top priority, and we regret that your stay did not meet your expectations. Your feedback regarding the bed and room odor will be addressed promptly to improve the overall quality of our accommodations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Hector

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Estube 3 noches y 1 no hicieron el aseo lo reporte y solo.me.dijeron sorry
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Hector,We apologize for the lapse in our cleaning service during your stay. This does not meet our usual standards of hospitality, and we regret any inconvenience it caused. Your feedback is important, and we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jose

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager here is the same manager as the place (Sleep Inn) across the parking lot. He was very rude!! The rooms at Quality were absolutely disgusting, dirty, stunk and the door to one of our 2 rooms didn't even lock. When we brought it to their attention it was as if they already knew the condition of these rooms. So why are they still being rented out?! This place really needs to be demolished and remodeled. The front clerk at Quality did offer us rooms at Sleep Inn across the parking lot and since it was like 1am, we took it. Getting settled into our rooms took nearly 2 hours. Then we were offered a comp but it had to be through the manager who wasn't available at that time so we went back in the morning and he refused and didn't even apologize for what we went through. Upon check out at Sleep Inn he was there and although I was being helped by the young boy at the counter, he stepped in and refused to give me a receipt! He said I wasnt allowed to have it because I reserved my room through Expedia. I have never heard of this or had any issues before, even at other Sleep Inns. He was rude and unprofessional. We will never be back!!
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Jose,We're truly sorry to hear about the multiple issues you encountered during your stay. Your experience does not reflect the level of service and quality we strive to provide our guests. We apologize for the condition of the rooms and any inconvenience caused by the lack of response from our team. Rest assured, your feedback will be addressed internally to prevent similar occurrences in the future. We value your patronage and hope you'll reconsider staying with us again in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Maricruz

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was very friendly and helpful. However the building is run down, and the room was very dirty. The bathtub was extremely dirty the sheets and pillows had stains. The tables, coffee tables and microwave countertop was dirtty a d sticky like it was never wipped or cleanes. There was rat poop on the beds
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 23일
Dear Maricruz,We sincerely apologize for the unacceptable conditions you encountered during your stay. It is deeply concerning to hear about the cleanliness issues, including the dirty bathtub, stained sheets and pillows, and the presence of rat poop. This falls far below our standards, and we take these matters seriously. Immediate action will be taken to address and rectify these cleanliness and maintenance issues. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future with a significantly improved experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Rene

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 28일
Dear Rene,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

4/10 - 별로예요

Alfredo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mal hotel.
El hotel muy viejo, con poco mantenimiento, llevábamos muchas maletas (éramos 5), nos asignaron cuarto en el tercer piso y los elevadores no funcionaban, los cuartos super reducidos, rentamos una suite que parecía un cuarto normal en cuanto a tamaño. Alfombras sucias, Almohadas sucias, el desayuno-bufete pésimo solo huevo en polvo, pan y salchicha (quemadas por cierto). Retraso en mi check-inn porque estaban capacitando a la srita. De recepción. Mala experiencia, NO lo recomiendo para nada.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Alfredo,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we're truly sorry for the inconvenience caused by the lack of maintenance, elevator issues, room size, cleanliness, and the quality of the breakfast buffet. We take your comments seriously and assure you that immediate steps will be taken to address these concerns. We appreciate your candor and regret that we fell short of your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Enrique Alan

No me agradó
No deberían pedir depósito de 100 dlls si no cumplen ni con el servicio de elevador, o bien, uno de sus atractivos es la alberca techada la cual no abren. Tampoco se espera mucho del desayuno, pero es más que pésimo.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Enrique Alan,We apologize for the inconveniences you experienced during your stay, particularly with the elevator service, indoor pool, and breakfast. Your feedback is valuable, and we take these concerns seriously. We assure you that we are actively addressing these issues to ensure improvements are made. Regarding the deposit, we understand your frustration and will review our policies to provide a more transparent and satisfactory experience for our guests. It is a normal practice to take a security deposit, which is returned on clear check-out. We appreciate your patience and hope to have the opportunity to make amends for a more enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Nicole

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were burn holes in the sheets. A loud party down the hall. We didn’t stay for breakfast because we were so disappointed. I want my money back. What a waste!!!!
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Nicole,We sincerely apologize for the disappointing experience you had during your stay, including the burn holes in the sheets and the disturbance from a loud party. This is not reflective of our standards, and we regret any inconvenience caused. Your feedback is crucial, and we are actively addressing these issues to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to make amends for a more pleasant stay in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Luis

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdated
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Luis,We’re sorry to hear that you found our facilities outdated. We value your feedback and will consider it as we plan future updates. We strive to provide a comfortable and enjoyable stay for all our guests, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Soraya 님, Abiquiu

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 26일
Dear Soraya,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 - 좋아요

Sandra eunice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bien el hotel y desayuno para el precio solo el elevador un poco viejo
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Sandra Eunice,Thank you for your positive feedback about the hotel and breakfast. We're glad you found value for the price. We appreciate your observation about the elevator, and we'll consider it for potential improvements. Your input is valuable, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Freed

가족 여행
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Freed,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

lizbeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Lizbeth,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Victor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Victor,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

4/10 - 별로예요

Sonia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything but quality
We arrived circa 11PM, the reception door wouldnt open, altough there were people inside, so I open manually the door, there was no one in the front desk and at least 4 people waiting, after 5 minutes the front desk man arrived and turned on the automatic door, turns out he was smoking outside. after checking in, we tried to go to the second floor but the elevator was not working, I told the front desk but they did nothing, not even go and confirm it. so we had to go all the way to the end of the corridor to use the stairs with lots of baggage and 2 kids who were asleep. and the worst thing... after entering the room we started unpacking and getting ready to bed, so I open the sofa bed and it was dirty, a mess and there even was a dirty sock on the top, so we couldnt even use it to sleep and had to fit ourselves in just the 2 beds... I wouldnt recommend this hotel to anyone, not even cuz of the price o location, the service and cleannsiness was awful.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,We sincerely apologize for the multiple inconveniences you faced during your stay. The issues you described are unacceptable, and we deeply regret the impact they had on your experience. Your feedback is invaluable, and we will address these matters immediately with our team to prevent any recurrence. We apologize for falling short of your expectations and appreciate your understanding. If there's anything specific you'd like us to address, please contact us directly. We hope to have the opportunity to regain your trust on any future visits.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Arnold

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk staff was accomodating, upon checking in to our room we open the door and the room was never cleaned so we got moved another room. The restroom was very dirty, the shower and tub was moldy. Asked for another room nothing was available besides a smaller room so just sucked it up for the night stay.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Arnold,We appreciate your feedback and apologize for the inconvenience you faced during your stay. It's disheartening to hear about the cleanliness issues you encountered, and we apologize for the oversight. Your comments will be shared with our housekeeping team to ensure improvements. We thank you for your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Mariah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible, uncomfortable and dirty
This place was very broken down, smoke detector in our room was missing, the security lock was broken. The floor was dirty and got our socks black. The tub was dirty and black. The sheets were dirty and stained and we didn’t even get blankets. They didn’t have enough towels to give us either nor did we have hand towels or floor towels. The young lady in the front was very rude and not helpful.
Stains on pillow and sheets
Dirty floor
Lock is broken to pieces and re attached
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Mariah,We're truly sorry to hear about the numerous issues you encountered during your stay. Your experience is unacceptable and does not reflect the standard of service and cleanliness we strive to provide our guests. We sincerely apologize for the condition of your room, the lack of amenities, and the poor service you received from our staff. Your feedback is invaluable, and we will address these issues with our team immediately to ensure improvements are made. Sincerely, Hotel Manager

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Justo lo que requeríamos
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Laura,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that our accommodations met your requirements. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We appreciate your positive feedback and look forward to welcoming you again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Give it a try. You’ll be glad you did.
Everything was great. We’ll be staying again.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Chris,Thank you for the perfect 10 out of 10 rating and your positive recommendation! We're thrilled to hear that everything was great during your stay. We appreciate your feedback and look forward to welcoming you again. You'll always be a valued guest at our hotel!Sincerely, Hotel Manager

4/10 - 별로예요

Anthony

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room wasn't clean and the ac unit didn't work properly. The elevator went during our stay as well.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Anthony,We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the room, the malfunctioning AC unit, and the elevator inconvenience. Your experience is not reflective of the standards we strive to maintain. Please be assured that we will address these issues promptly to ensure a more comfortable and enjoyable stay for our guests. We appreciate your feedback and hope you might consider giving us another chance to provide you with a more positive experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Robert

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
this staff is amazing.the hotel itself was horrific. the indoor pool would be opened and closed. should have remained closed there was a film on top of the water with brown fuzzy stuff along the bottom. one staff member advised us it was not safe. that they wouldn’t get in it. health department needs to check out that pool. no laundry for guests as advertised in the room the bed frames are sticking out so prepare to either bruise, scratch or cut your shines and feet. the couch was stained. the shower floor has mildew. shower curtains moldy we found a nice hairball in the bathroom as well. not to mention the big bubbles above the shower from the room upstairs. carpets are scary as well. i feel so bad for those employees busting their butts to help their guests the best they can with the conditions of the building itself. whoever owns this ought to compensate that staff. then be held accountable for the condition inside.
2023년 12월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Robert,We deeply regret the unsatisfactory conditions you encountered during your stay. Your detailed feedback is concerning, and we apologize for the issues with the indoor pool, cleanliness, and maintenance. Immediate action will be taken to address the problems you mentioned and ensure a more pleasant experience for our guests. We appreciate your acknowledgement of our hardworking staff, and your concerns will be shared with the relevant parties for further improvement. Sincerely, Hotel Manager

6/10 - 괜찮아요

JOSE FELIX

좋아요: 직원 및 서비스
Que te pidan 50 dls de depósito que según ellos te regresarán a tu tarjeta pasando de 5 a 7 días hábiles o 100 dls en efectivo de depósito Deberían de especificar eso desde un inicio en la plataforma
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear JOSE FELIX,We apologize for any inconvenience caused by the deposit policy. Your feedback is valuable, and we appreciate you bringing this to our attention. We will review our communication to ensure clarity regarding the deposit requirements during the booking process. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a more seamless stay in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

DrAaron

가족 여행
별로예요: 숙박 시설 상태 및 시설
Ugly very old , dirty , no good at all and EXPENSIVE ‼️
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear DrAaron,We apologize for falling short of your expectations during your stay. We take your feedback seriously and regret any inconvenience caused. Your comments about the condition and cleanliness of the hotel are duly noted, and we will work towards addressing these concerns. We appreciate your insights and hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here.
I do not recommend this hotel to anyone. We first caled ahead asking if we could check in early, we were told by the front desk that we could, so when we arrived we were turned away stating that they could not allow early check in. Once we finally checked in the hotel room was dirty, the shower was full of mold that we could not even use. We told the front desk and asked to be switched rooms, but then we had to wait several hours before we could move to a different room. The sheets and blankets had burn or cigarette marks on them despite it being a non-smoking room. When looking for a hotel we were looking for an indoor pool so the kids could enjoy themselves for a bit, we had also called ahead to find out if the pool would be open and available, but after checking in and having trouble with the room we later found out that the pool was closed and not able to be in use.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Guest,We sincerely apologize for the multiple inconveniences you encountered during your stay. The issues you described are not reflective of our usual standards, and we deeply regret the disappointment you experienced. We are actively investigating and addressing each concern to ensure improvements are made. Your feedback is crucial, and we appreciate your patience. Please allow us the opportunity to make amends.Sincerely, Hotel Manager

6/10 - 괜찮아요

Bernadette

가족 여행
좋아요: 청결 상태, 객실의 편안함
Overall the hotel was ok, room for family was comfortable. Only thing was breakfast. Coffee was cold and toaster only one side worked. Had to wait to use. Vending machines were not working no Ice on 3rd floor.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Bernadette,Thank you for sharing your feedback. We're glad to hear that your family found the room comfortable, but we apologize for the issues you experienced with breakfast, coffee, the toaster, vending machines, and the lack of ice on the third floor. Your comments are important, and we'll address these concerns promptly to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Samantha

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible experience first room we walked into had a shopping cart and dirty. Second room we were moved to the door wouldn’t lock anyone could walk in. We ended up with an ok room but the tub was dirty. The pool was closed. Breakfast was also horrible coffee was cold and the food wasn’t good. Definitely don’t recommend this place.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Samantha,We deeply apologize for the multiple issues you encountered during your stay. It's disheartening to hear about the condition of the initial room, the door lock, and the cleanliness of the tub. We understand the importance of a comfortable and secure stay, and we regret falling short of your expectations. Your feedback regarding the pool and breakfast is also noted, and we will address these concerns with our team to ensure improvements. We appreciate your honest review, and we hope you might reconsider staying with us in the future to experience the high standards we strive to provide.Sincerely,Hotel Manager

8/10 - 좋아요

Rene

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Rene,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 - 훌륭해요

Allison

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Allison,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 - 훌륭해요

MARTIN JONATHAN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear MARTIN JONATHAN,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Hotel Manager

10/10 - 훌륭해요

Arnoldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good quality according to the price
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Arnoldo,Thank you for the 5-star rating! We're pleased to hear that you found our hotel to be of good quality in line with the price. We appreciate your positive feedback and hope to welcome you back for another great experience!Sincerely, Hotel Manager

8/10 - 좋아요

socorro elena

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Socorro Elena,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager