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퀄리티 인 에어포트 이스트 여행 후기

2.5 out of 5
퀄리티 인 에어포트 이스트
900 Yarbrough Dr, El Paso, TX

이용 후기

5.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 194개" "
평점 8 - 좋아요. 1001개 이용 후기 중 202개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 165개" "
평점 4 - 별로예요. 1001개 이용 후기 중 162개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 278개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

10/10 - 훌륭해요

Lawrence 님, Vineland

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fue Genial,exelente atencion,ambiente limpio y seguro,mucha Paz. Volveremos
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Lawrence,We are delighted to hear that you had a great experience with us! Providing excellent service and a clean, safe environment is our priority. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Gisela

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were cheap and easy to book with
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Gisela,We're delighted to hear that you found booking with us to be a convenient experience. We strive to provide a smooth and hassle-free reservation process for all our guests. Thank you for choosing our hotel for your stay.

4/10 - 별로예요

Brenda Arely

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
El edificio se encuentra muy deteriorado, por dentro y por fuera. Le falta muchisimo mantenimiento y parece ser que el personal no da abasto el de limpieza y las personas que te reciben. No había WIFI que es un servicio necesario, y por nada hacen descuento siendo que no otorgan un servicio completo. No volvería a hospedarme en ese hotel.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Brenda Arely, We're sorry to hear about your experience. Our team is dedicated to maintaining our property to the highest standards. Any inconveniences you encountered do not reflect our usual level of service. For any further concerns, please reach out to management.

6/10 - 괜찮아요

Maribel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
n/a
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Maribel,We appreciate you sharing your feedback with us. Guest satisfaction is our priority, and we will address the issues raised for future improvements. Your experience is valuable to us, and we encourage you to reach out to our management team for further assistance.

4/10 - 별로예요

Luis Fernando diaz

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
they did'nt have soap or shampoo, and it wasnt cleen
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Luis Fernando diaz,We appreciate your feedback and apologize for any inconvenience. Please feel free to reach out to our management team to address your concerns directly. Your comments will be used to improve our services for future guests.

2/10 - 너무 별로예요

Mathew

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Mathew, We're sorry to hear that your stay did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your visit. We value your feedback and would appreciate the opportunity to address any issues you encountered.

4/10 - 별로예요

GUILLERMO TADEO LUCERO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pésima habitación, limpieza fatal, muy viejos los muebles, no había jabones para bañarse, no funciona el internet, pésimo servicio
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello GUILLERMO TADEO LUCERO, We regret to hear about your experience. Your feedback will be shared with the team. For any further assistance or feedback, please contact our management directly.

2/10 - 너무 별로예요

Rodolfo Sandoval

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Quizá el peor hotel en el que me he hospedado en mi vida. No servía el Wifi, no tenían jabones para manos y baño, instalaciones deprimentes, el elevador parecía de una casa del terror.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Rodolfo Sandoval, Lamentamos escuchar que su estancia no cumplió con sus expectativas. Apreciamos sus comentarios y los transmitiremos a nuestro equipo para mejorar. Esperamos que considere compartir sus preocupaciones con la gerencia para futuras mejoras.

2/10 - 너무 별로예요

Rosa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We got our room and we thought it was going to be relaxing especially since we had a long trip to get to the hotel. We open the room and to our surprise the floor seemed to not been mopped in months it looked like they just threw some water and dirt accumulated on the water. I could say out of all my hotel experiences this one was the worst. Not to mention the room my sister got were kids running around knocking on her door not letting her sleep she went to tell the host from the hotel and she would apologize and just continue talking to another person without calling the attention of the kids parents, i don’t know if it’s just me but to me that was very unprofessional.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Rosa, We apologize for the inconvenience you encountered during your stay. We value all feedback to continue improving our services. We encourage guests to inform our staff promptly about any concerns so that we can address them efficiently. Your comments will be shared with the appropriate departments for review.

2/10 - 너무 별로예요

LIDIA

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was full of little cockroaches, I had to sleep with the light on. Bathroom full of hairs and dust.
답변 제공: Manager 님, 2024년 4월 7일
Hello LIDIA,We're sorry to hear about your experience. Your feedback is valuable, and we appreciate you bringing this to our attention so we can address it appropriately. Our team strives to ensure all rooms are clean and comfortable for our guests. Feel free to reach out to our management team with any further concerns.

2/10 - 너무 별로예요

Manuela

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms was not clean bed sheets had small stains good thing we had taken blankets with us ..for the next day my key wouldn’t open my room I ended up having to go to the lobby twice to get someone to help me open the door kids that were in the lobby we’re knocking on my window and door I wouldn’t stay here again
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Manuela, We apologize for any inconvenience you experienced during your stay. Please reach out to our management team directly so they can address your concerns in detail. Thank you for sharing your feedback with us.

4/10 - 별로예요

jose

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
La puerta no servia, muy sucio , la habitación carente de mantener
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello jose, We regret to hear about your experience. Guest feedback is vital for our improvement, and your comments will be shared with our team. Should you have any concerns, we encourage you to reach out to management directly. Your satisfaction is our priority.

2/10 - 너무 별로예요

Roxy

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Roxy,We're sorry to hear that your experience was not up to our usual standards. Please feel free to get in touch with us to discuss any concerns you may have had during your stay. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service and ship
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Javier,We are delighted to hear that you enjoyed the service during your stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Jose,We appreciate your feedback and regret any inconveniences you may have encountered during your stay. Please don't hesitate to contact our management team directly to further discuss your experience. We value all guest input and strive to improve our services continuously. Thank you for bringing this to our attention.

8/10 - 좋아요

Ludivina

좋아요: 청결 상태
Excelente
2024년 3월에 6박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Ludivina,We are delighted to hear that you had an excellent experience during your stay with us. Our team is thrilled to have met your expectations, and we hope to welcome you back for another outstanding stay in the future.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good
2024년 3월에 7박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Ashley,We're delighted to hear you had a positive experience during your stay with us! Our team strives to provide exceptional service to all our guests. Should you have any further feedback or comments, please feel free to reach out to our management team. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Ramiro

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
they never clean the room
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Ramiro,We apologize for any inconvenience you may have experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns so they can ensure a pleasant visit next time.

2/10 - 너무 별로예요

Quin

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This is not it. If you're unaware of the proximity to the boarder this place is, let me help. Too close. Pick something farther away.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Quin, We appreciate your feedback regarding our location. Thank you for taking the time to share your thoughts, we will ensure to pass along your comments for future improvements.

10/10 - 훌륭해요

Oscar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Oscar,We're thrilled to hear you had a wonderful experience at our hotel! Should you ever have any feedback to help us improve, please don't hesitate to reach out. We hope to welcome you back soon!

4/10 - 별로예요

Denisse

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy mala experiencia, el personal siempre fue amable pero el inmueble esta en decadencia, muy descuidado y otros huéspedes parecían personas peligrosas.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Denisse,We appreciate your feedback and will address the concerns you've raised with our team. Your safety and comfort are our top priorities, and we strive to maintain our property to the highest standards. Feel free to reach out to our management team for further assistance.

8/10 - 좋아요

Armando

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Armando, Thank you for taking the time to share your positive feedback with us. We are pleased to hear that you had a very good experience during your stay at our hotel. We strive to provide excellent service and ensure our guests' satisfaction. If you have any future travel plans, we would be delighted to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Susio y muy ruidoso el servicio aceptable
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Brenda,Estimado huésped, agradecemos sus comentarios sobre su estancia en nuestro hotel. Lamentamos sinceramente si experimentó alguna molestia debido a ruidos durante su estadía. ¡Nos alegra saber que encontró nuestro servicio aceptable! Esperamos tener otra oportunidad de brindarle una experiencia más placentera en el futuro.

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
답변 제공: Manager 님, 2024년 2월 2일
Hello Carlos,Thank you for choosing our hotel for your recent stay. We are happy to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we strive to provide a great experience for all our guests. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Mariana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy mal servicio y mala atención
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Mariana, Lamentamos escuchar que haya tenido una mala experiencia durante su estancia en nuestro hotel. Valoramos los comentarios de nuestros huéspedes y nos disculpamos si no cumplimos con sus expectativas. Apreciamos que nos haya dado la oportunidad de mejorar y le animamos a ponerse en contacto con nuestro equipo de gestión directamente para discutir cualquier problema específico que haya enfrentado.

2/10 - 너무 별로예요

Valerie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not book! They made me wait to check in for 10 mins (nobody in like, just wait over there for ??) the bathroom was GROSS. The handle in the shower fell off, everything was rusty, the mat was peeling and dirty, tissue box was empty, they only had a tiny bit of cereal and waffles for breakfast. No coffee cups! Go elsewhere, it is not worth the cheap price.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello Valerie, We apologize for any inconvenience you experienced during your stay. We strive to provide efficient check-in processes, but it seems that we fell short of that during your visit. We appreciate your feedback regarding the bathroom and will address these concerns with our housekeeping team. As for breakfast, we offer a variety of options to cater to different preferences, and we apologize if it didn't meet your expectations. Thank you for bringing these matters to our attention, and we hope you will consider giving us another chance in the future.

6/10 - 괜찮아요

Jorge O

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They have no shampoo, soap and toilet paper.. Very disappointed..
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Jorge O,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will share them with our team for further improvement. We hope to have the opportunity to welcome you back and provide a better experience in the future.

4/10 - 별로예요

Luz Amalia Ortega

Mal servicio, no tenían jabón y nos dijeron que se había terminado, faltó papel y las almohadas terribles, pedimos todo en recepción y nunca nos dieron el servicio durante las dos noches de estancia. Y tampoco nos hicieron el servicio de limpieza de la habitación.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Luz Amalia Ortega, We apologize for any inconvenience you experienced during your stay. We are sorry to hear about the issues with the lack of soap and missing paper in your room. Our team strives to ensure a comfortable experience for all guests, and we would have been happy to provide you with the necessary items if we had been made aware of the situation. We apologize for any miscommunication regarding housekeeping services, as we aim to provide consistent and timely service. Thank you for bringing these concerns to our attention, and we will address them with our team to enhance future guest experiences.

6/10 - 괜찮아요

Jorge O

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Jorge O, Thank you for choosing our hotel for your stay. We appreciate your time in sharing your experience. If you have any specific feedback or concerns, please reach out to us so we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Jorge O

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Jorge O, We're sorry to hear that your recent stay with us wasn't completely satisfactory. We value your opinion and would appreciate it if you could reach out to us directly to share any specific feedback you may have encountered during your stay. We are always striving to improve our services and would love to address your concerns. Thank you for choosing our hotel and we hope to have another opportunity to serve you better in the future.

2/10 - 너무 별로예요

Miguel

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Miguel,We're sorry to hear that your experience at our hotel was less than satisfactory. We would appreciate it if you could reach out to us directly with any specific feedback so we can address the issues you encountered during your stay. We value your input and hope to have the opportunity to make it right for you in the future.

8/10 - 좋아요

Belem

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Belem, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 - 너무 별로예요

Lionel

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Hello Lionel,We're sorry to hear that you did not fully enjoy your stay with us. If you have any specific feedback about your experience, we encourage you to reach out to our hotel directly so that we can address any areas of improvement. We value your perspective and hope to have the opportunity to exceed your expectations in the future.

2/10 - 너무 별로예요

Enrique

2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Enrique, We regret to hear that your experience with us fell short of your expectations. We encourage you to reach out to us directly so that we may address any specific concerns you may have had during your stay. Your satisfaction is of utmost importance to us.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Evítenlo.
La habitación, el baño, todo estaba sumamente sucio.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Dear Guest, Lamentamos mucho escuchar que su estancia no cumplió con sus expectativas. Nos tomamos muy en serio la limpieza y mantenimiento de nuestras instalaciones y le aseguramos que compartiremos sus comentarios con nuestro equipo de limpieza para asegurarnos de que esto no vuelva a ocurrir. Agradecemos sus comentarios y esperamos poder brindarle una experiencia mejor en el futuro.

10/10 - 훌륭해요

Josephine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Josephine,Thank you for choosing our hotel for your stay! We appreciate your kind rating and are delighted to hear that you had a fantastic experience with us. We hope to welcome you back in the future for another enjoyable stay.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel I've ever stayed at
Person working the front desk was very nice and friendly but even that can't make up for this roach hotel.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Dear Guest, Thank you for taking the time to share your feedback with us. We're glad to hear that our front desk staff provided you with a friendly experience. However, we're sorry to learn that you were dissatisfied with your stay. We take cleanliness and pest control very seriously, and we'll look into this matter further. Should you have any additional concerns, please don't hesitate to contact our management directly.

6/10 - 괜찮아요

Sonia

가족 여행
Don't get fooled by pictures here!
I dislike that the pictures 9n here are NEVER what you end up getting once you check-in. They should have a $25 reward for us booking the hotel, looking at the room first, seeing the breakfast being served, if NOT wanting to stay! The breakfast was sucky. They had waffles ONLY. Small yogurt. Orange juice wasn't working. Had apple and cranberry juice. Lots of water. Fruit loops and Korn Flakes with milk. NOTHING else. Stayed twice a d no room service was offered or given. No bother of fresh towels or toilet paper. They had no little condiment soaps etc. Pillows were so old and flinzy. Has an elevator. Which was a plus. No telephone in room. The outside of the hotel smelled dirty and next to elevators was the smoking ashtrays, so smelled bad inside elevator too. Yeah, pay for what u get. I understand that! Just update ur fotos and information and let us decide if we stay or not! I want a refund. Or something back.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Sonia, Thank you for sharing your experience with us. We apologize if the room did not meet your expectations. We strive to accurately represent our hotel through our website photos. Our breakfast selection typically includes waffles, yogurt, various juices, cereals, and other options. We regret any inconvenience caused by the temporary unavailability of certain items. Room service is not a standard amenity, but we are always available to assist with any requests at the front desk. We appreciate your feedback regarding the pillows and will take it into consideration. We apologize for any unpleasant odors you encountered. If you have any further concerns, please contact our management directly.

4/10 - 별로예요

Walter

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Walter, We appreciate you choosing our hotel for your stay. We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 - 너무 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not clean bugs in the room
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello David, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Montserrat

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Montserrat, We're sorry to hear that you didn't have a positive experience during your stay with us. We would appreciate it if you could reach out to our hotel directly so that we can address any concerns or issues you may have encountered. Your satisfaction is very important to us and we'd like to make it right.

2/10 - 너무 별로예요

Melvin J

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Melvin J, We regret to learn that your experience at our hotel was not up to your expectations. We kindly encourage you to please reach out to our hotel directly to share any feedback about your stay so that we may address any issues you encountered. We value every guest's feedback and strive to continually improve our services.

4/10 - 별로예요

Christian

연인과의 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Christian, We apologize if your experience didn't meet your expectations. We would appreciate it if you could reach out to our hotel directly with any specific feedback you have, as we value our guests' input and would love the opportunity to address any issues you may have encountered.

6/10 - 괜찮아요

Graciela

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Graciela, Thank you for choosing to stay at our hotel. We appreciate your patronage and hope you had a pleasant experience overall. If there is anything specific you would like to discuss or any feedback you would like to share, please feel free to contact us directly. We value your input and would like to ensure your satisfaction.

10/10 - 훌륭해요

Carlos

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Carlos,Gracias por compartir su experiencia con nosotros. Nos complace saber que todo estuvo bien durante su estancia en nuestro hotel. Nos esforzamos por ofrecer un excelente servicio y comodidad a nuestros huéspedes. Valoramos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.

2/10 - 너무 별로예요

Jonathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overbooked hotel
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Jonathan, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced due to our hotel being overbooked. We always strive to provide a seamless experience for our guests and we appreciate your understanding. Should you have any further concerns, we encourage you to reach out to our management team who will be more than happy to assist you.

2/10 - 너무 별로예요

ANGELA

2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello ANGELA,We're sorry to hear that your experience at our hotel was not up to your expectations. We encourage you to please contact us directly so we can further discuss any specific concerns you may have had. We value feedback from our guests and appreciate the opportunity to address any issues.

6/10 - 괜찮아요

Luis

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Llegamos y nos dieron el cuarto y no tenía papel de baño y se tardaron en atendernos en recepción
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Luis,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these concerns with our team to ensure a smoother check-in process. We value your business and hope to have another opportunity to serve you better in the future.

2/10 - 너무 별로예요

Alfredo

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel overbooked
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Alfredo,We apologize for any inconvenience you may have experienced during your recent stay. Our team works hard to ensure that all reservations are managed accurately, but occasionally unforeseen circumstances may arise. We appreciate your understanding and encourage you to contact our management team directly for further assistance with your specific situation.

2/10 - 너무 별로예요

Luis Fernando Díaz

가족 여행
별로예요: 숙박 시설 상태 및 시설
No hicieron válida la reserva. Pésimo servicio
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Luis Fernando Díaz,Lamentamos mucho los inconvenientes que pudo haber experimentado durante su estancia. Agradecemos sus comentarios y nos gustaría investigar más a fondo lo sucedido. Le recomendamos ponerse en contacto con nuestra gerencia para que podamos abordar sus inquietudes de manera adecuada y mejorar en el servicio proporcionado.