โStaff were really helpful and kind. Room was immaculate, bathroom was spotless and linens were high-quality and pristine. Bed was comfy, and some nice touches like local treats and toiletries. The breakfast was really good quality and reasonably priced.
Biggest downside is that the room was crampedโ we were on a several-day trip, so it was hard to manage our large suitcases in the space. Would have also helped to have some more hooks or something to hang clothes and towels from.
Overall, would...
โWe received a vety friendly welcome and help to take our luggage upstairs. The room was clean and spacious. The ensuite looked in pristine condition and the shoeer was easy to usecand vety good. Breakfast had a number of cooked choices as well as the continental self service. Iverall the staff at the Drake made us very welcome and very comfortable. The jotel is well positioned for the Hoe, Barbican and Railway Station.โ
โWe consistently choose to stay at this establishment whenever we require accommodations in Plymouth; we have no desire to explore other options at this point.โ
โVery pleasant stay and great location!
Special shout out to Olivia who did a tremendous job at breakfast, the dining room was packed with guests and it overflowed into the lounge bar too! They were working with skeleton staff and everyone came down to eat at the same time, however, she did a fantastic job โฆ well done Olivia!โ
โDidn't like repeated auto emails asking for self check in and credit card details for incidentals.
Didn't like silly health and safety window locks that didn't allow airflow into room. Fans are not at all adequate on hot days. I wonder where health and safety stands if one faints due to the heat on hot days or the risk or access if there is a fire.
I did like that reception staff was very helpful to find me another room on the cooler side of the building.
TVs need upgrading to Smart TVs. โ
