This will probably be the most honest feedback I have ever left. I booked 2 rooms 1 w/ king 1 w/2 queens. The king room checked in first. When I arrived she showed me her since full of broken soap, trash and looked liked it had not been cleaned in awhile. I went to tell the front desk and check into our room. The man at the front desk was very polite and moved my husband, 2 dogs and I to the sister hotel across the parking lot. Then he went to look at her room and immediately moved her to another room, where the sheets looked like they had not been washed in awhile, again he apologized and moved her after inspecting the room and asking her & I to do the same. He said and showed that he was embarrassed by the condition of the 2 rooms. The 3rd room was totally fine. We visited with family. When she went to enter her room several hours later her key would not work. My husband rang the doorbell twice to no answer, lobby was locked and no lights on, I called the front desk several times to no answer and then I rang the lobby doorbell and it was answered, the key was fixed and she went to bed. Yes it was after midnight, but it is a hotel. The bed in the sister hotel was hard, the AC worked but was loud, but the hot water was amazing! While we were waiting on family I saw the manager (?), front desk and only employee we saw, checking several rooms, only guessing he was seeing if they were clean. The man on duty deserves 10 stars the hotel & sister hotel across the parking lot - 6.
