표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 5개 이용 후기 중 2개" "
10 - 훌륭해요
2
평점 8 - 좋아요. 5개 이용 후기 중 2개" "
8 - 좋아요
2
평점 6 - 괜찮아요. 5개 이용 후기 중 0개" "
6 - 괜찮아요
0
평점 4 - 별로예요. 5개 이용 후기 중 0개" "
4 - 별로예요
0
평점 2 - 너무 별로예요. 5개 이용 후기 중 1개" "
2 - 너무 별로예요
1
7.6/10
청결 상태
8.0/10
직원 및 서비스
7.0/10
숙박 시설 상태 및 시설
이용 후기
10/10 - 훌륭해요
Jessy
2020년 9월 14일
Jessy
2020년 9월에 1박 숙박함
답변 제공: Robert P. Herr 님, 2020년 12월 12일
Herzlichen Dank für Ihre top Bewertung!
10/10 - 훌륭해요
Gordon
2019년 10월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gordon
2019년 10월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2019년 10월 26일
Thank you very much for your top scored rating.
We are delighted that you have enjoyed your stay in our beautiful resort.
Kind regards,
Bürgenstock Resort
Robert P. Herr - General Manager
8/10 - 좋아요
Andreas
2019년 9월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Andreas
2019년 9월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2019년 10월 26일
Dear Valued Guest,
Thank you very much for your review.
Our guests' feedback is essential to improve
our overall experience and in case you would like to share any further details about your stay please do not hesitate to get in touch.
Looking forward to hearing from you and hoping have the chance to welcoming you back in the near future.
Warm regards,
Bürgenstock Resort
Robert P. Herr - General Manager
2/10 - 너무 별로예요
Henrik
2019년 6월 2일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dissapointed
This shouldn’t be hotelli because our room were moro like hostel, no reception, no phone, nothing.. then we saw cockroachs. So not so good excperience.
Henrik
2019년 5월에 1박 숙박함
답변 제공: General Manager 님, 2019년 6월 4일
Dear Henrik,
Greetings from the Bürgenstock Resort.
Your disappointment of the experience you have made is heard from us and we do indeed apologize that your expectations were not met. However, please kindly be informed that we have four wonderful and very unique Hotels of which Taverne 1879 is kept as a very traditional hotel with its' completely refurbished Chalet like rooms reminding on the traditional Swiss Alp tourism. Our rather luxury properties are equipped with everything you can expect from either a 4* Hotel like the Palace Hotel or our two 5* Hotels Waldhotel and Bürgenstock Hotel within the resort.
The humid and warm weather indeed invites a lot of insects coming out of the beautiful nature sourrounding us. All guest areas are carefully checked and deeply cleaned with accuracy that there should be no occurence like the one you have experienced which is indeed to be sincerely apologized for. However, we cannot completely shield that there will be some aunts and maybugs and other insects coming out of the forest passing the lush gardens of the resort or our esplanades and do apologize for the inconvenience faced.
We indeed invite you to spend the Bürgenstock Resort another visit to experience the great variety of services we have to offer.
Our teams remain at your assistance in the meanwhile.
Warm regards,
Robert P. Herr
General Manager
Bürgenstock Resort
8/10 - 좋아요
실제 이용하신 고객
2019년 3월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Die Unterkunft war sehr schön! Die Hotelanlage ist riesig, es gibt verschiedene Gebäude!
Allerdings haben wir Probleme bei der Buchung gehabt! Wir hatten dieses Hotel wegen des Infinitypools gebucht. Freunde hatten uns dies empfohlen und wir hatten wegen dieses Pools das Hotel gewählt. Im Preis waren Wellness und 4 Pools inbegrifften- allderdings stimmt das so nicht! Der Infinitypool kann nur für 100.-pr Person und 24h zusätzlich gebucht werden! Die Poolfotos zu dem Angebot stimmen nicht!
실제 이용하신 고객
2019년 3월에 1박 숙박함
답변 제공: Guest Experience 님, 2019년 3월 30일
Geschätzter Gast
wir bedanken uns für Ihren Besuch in der Taverne 1879 und dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Es freut uns, dass wir Sie während Ihres Aufenthaltes verwöhnen durften und Sie sich auf dem Bürgenberg wohlgefühlt haben.
Wir bedauern jedoch, dass Sie die Information bezüglich dem Zuschlag für den Spa-Eintritt nicht erhalten haben und machen Sie darauf aufmerksam, dass Sie auf unserer Website das Spa-Package mit der "Besten Value Rate" buchen können.
Sollten Sie Unterstützung oder Anregungen für Ihre zukünftige Reservierung auf dem Bürgenberg benötigen, stehen wir Ihnen jederzeit sehr gerne zur Verfügung.
Freundliche Grüsse,
Guest Experience Team
Bürgenstock Hotels & Resort