외관

수퍼 8 바이 윈덤 플로리다 크레센트 시티 여행 후기

2 out of 5
수퍼 8 바이 윈덤 플로리다 크레센트 시티
685 US Highway 101 South, Crescent City, CA

이용 후기

6.2
평점 10 - 훌륭해요. 1000개 이용 후기 중 130개" "
평점 8 - 좋아요. 1000개 이용 후기 중 293개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 257개" "
평점 4 - 별로예요. 1000개 이용 후기 중 181개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 139개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

Myoung Ho 님, 울산

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아침식사
하룻밤 묵는데는 가격대비 문재없음. 아침식사 매뉴가 빈약했음.

2/10 - 너무 별로예요

kelly

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was a giant burned garbage pile outside along with trash lining the entire back of the building. The windows all lacked screens. The beds sounded like they would fall apart if someone moved on them. There was also a giant crack in the floor of the bathtub where water freely drained and it felt like you would fall through the floor. The staff were very kind though and helpful. The room was clean - but definitely in dis-repair.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Kelly,We apologize for the unsatisfactory experience you had during your stay. Your feedback regarding the external appearance of the building, lack of window screens, condition of the beds, and bathtub issues is deeply concerning, and we take it very seriously. We will address these maintenance and cleanliness issues promptly to ensure a more comfortable experience for our guests. We appreciate your kind words about our staff and their helpfulness. Please rest assured that we will work diligently to improve our facilities. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

6/10 - 괜찮아요

PAUL J.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Close to harbor and walking distance to most things in crescent city!
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear PAUL J,Thank you for your review! We're glad to hear that you appreciated our convenient location near the harbor and within walking distance to attractions in Crescent City. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future. If there's anything specific we can improve upon, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 - 좋아요

Colleen 님, Loveland

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in takes a while if you have to add a pet to your stay, there is an extra $15 charge for them. I don’t know if this is a California thing? I have never had to pay for a pet to stay with me. The room was very spacious and comfortable. We slept well. The breakfast options were, waffles with butter and jam, two chooses of cereal, toast, oatmeal, yogurt, apple and coffee. I appreciate that they were kind enough to put us in the room 103 which looked over the harbor. In the morning we opened the window and could hear the sea lions along the breakwater. It was a great affordable place to visit. Thank you!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Colleen,Thank you for your feedback! We apologize for any inconvenience with the check-in process for adding a pet and the additional charge. This policy may vary by location, but we appreciate your understanding. We're glad to hear that you found the room spacious and comfortable, and that you enjoyed a good night's sleep. It's wonderful that you appreciated the breakfast options and the scenic view from your room overlooking the harbor. We're thrilled to hear that you had a great and affordable visit. Thank you for staying with us, and we hope to welcome you back soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

James

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy, affordable stop along 101.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear James,We're delighted to hear that your stay was a convenient and affordable stop along Highway 101. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific that stood out or any suggestions you have for improvement, we'd love to hear more. Safe travels, and we hope to welcome you back in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Deborah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yuck
This hotel was disgusting and not accurately described. We are not overly picky but would not stay here. We checked out and got a refund.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Deborah,We're deeply concerned about the breakdown in your stay, as your feedback suggests. This is certainly not the norm at our hotel, and we apologize for any inconveniences you encountered. We'll thoroughly investigate the issues to implement corrective measures and ensure such experiences are avoided in the future. Your understanding is appreciated, and guest reviews are crucial for our improvement. Sincerely,Hotel Manager

6/10 - 괜찮아요

Anthony

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Anthony,We appreciate your review and the 3 out of 5 rating. Your insights are valuable to us, and we would be grateful for any specific opinions you have that can help us enhance our hotel service and reach a 5-star experience. Your feedback is highly appreciated, and we hope to implement improvements based on your suggestions. Thank you for taking the time to share your thoughts. We look forward to the opportunity of welcoming you back, and we hope to provide you with an even better experience on your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Joe

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was old and very outdated, the TV remote would not control the tv properly, in general it was pretty gross
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Joe,We appreciate your feedback regarding your recent stay. We apologize for any inconveniences you faced, especially with the outdated property and issues with the TV remote. Your comments are crucial for our improvement efforts, and we assure you that we are taking steps to address these concerns. We value your input and hope to have the chance to provide you with a more satisfying experience in the future. Thank you for sharing your thoughts.Sincerely, Hotel Manager

10/10 - 훌륭해요

Esperanza

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Esperanza,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you.Sincerely, Hotel Manager

6/10 - 괜찮아요

Laura 님, Port Angeles

The “lowest” price I got by walking in and asking was noticeably higher than Expedia’s price. That’s great, except for when we couldn’t get the Internet!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Laura,We apologize for any inconvenience you experienced with the pricing and the internet during your stay. Our aim is to provide fair and competitive rates, and we're sorry for any discrepancy you encountered. Regarding the internet issue, we understand its importance and regret the inconvenience. We'll address this to ensure a smoother experience for our guests. Your feedback is valuable, and we appreciate your understanding. If your travels bring you back, we'd love the opportunity to make it right.Sincerely, Hotel Manager

4/10 - 별로예요

Janice

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DON'T STAY HERE! This room, service, and motel was less than satisfactory. The room was old, no carpet, hard bed. The crack under the door to the outside was at least an inch tall. The shower looked to be at least 50 years old. The bathroom doorknob did not fit the hole it was placed in. The bathroom light was paired with a very, very noisy fan. The "breakfast" was less than "continental"-No muffins/bagels-just sliced store-bought bread. The only fruit was a couple apples. A few tiny yogurts. The coffee was terrible tasting. The wi-fi password only lasts 24 hours, then you need a new one. I tried to call the office from 8 pm until 10 pm to get a new password. NOBODY ANSWERED.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Janice,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we're committed to making improvements. We're addressing the issues with room conditions, breakfast variety, and communication. Rest assured, corrective measures are being taken. We appreciate your insights and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

GICELA 님, San Lorenzo

가족 여행
Bad
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear GICELA,We appreciate your decision to stay with us. We regret that your experience fell short of expectations and would like more details about the issues you encountered. Guest feedback is crucial for enhancing our services, and your insights are valuable. Rest assured, we take your comments seriously and will implement necessary measures to prevent similar incidents. Your understanding is appreciated, and we kindly ask for another chance to provide you with an improved and satisfactory stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

Stacy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not great
The receptionist was sitting behind a counter that was about 5 feet tall. I told her I was hard of hearing and it would help if I could see her face/mouth, but she continued to sit. Our room smelled like cigarettes and when I called the front desk to tell them, nobody answered the phone. I called the next morning to ask about breakfast, it was pouring rain and my room was located far from the breakfast area. Of course, nobody answered. Beds were rock hard. Location was nice, room was OK except for smoke smell.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 23일
Dear Stacy,Thank you for sharing your feedback about your stay. We apologize for the issues you encountered during your visit. We're sorry that the receptionist didn't accommodate your request for better communication, and that you experienced difficulties reaching the front desk. We'll work on improving our response times and guest service. We also apologize for the smell of cigarettes in your room and the discomfort with the beds. Your comments are important, and we'll use them to make improvements to ensure a more pleasant stay for our guests. We hope that you might consider staying with us again in the future, and we'll strive to provide a better experience.Sincerely,Hotel Manager

6/10 - 괜찮아요

Ida

Overall just an average motel, all ok. Breakfast was nice with good waffles though! :)
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 11일
Dear Ida,Thank you for your review of our hotel. We appreciate your feedback and are glad to hear that your overall experience was satisfactory. We are delighted that you enjoyed our breakfast, especially the waffles. We value your input and will continue to strive for excellence in all areas. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Cassondra 님, Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are super friendly and helpful and the rooms are clean. The road noise was loud and the bed was hard for my preference. Looks like there are repairs or something going so the property looked odd. But over all if you need a place to stay after a long day of driving it will do the trick.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 4일
Dear Cassondra,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found our staff to be friendly and helpful, and the rooms clean. We apologize for the road noise and the firmness of the bed, as we understand that comfort is important. Additionally, we appreciate your understanding regarding any ongoing repairs on the property. Your comments are valuable, and we will use them to improve the overall experience for our guests. We hope you might consider staying with us again in the future, and we'll strive to provide an even better stay next time.Sincerely,Hotel Manager

4/10 - 별로예요

Robert

2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 4일
Dear Robert,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Sven

단체 여행
좋아요: 직원 및 서비스
Liegt etwas außerhalb der Stadt.
2023년 9월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 3일
Dear Sven,Thank you for noting our location just outside of town. We aim to provide a convenient and peaceful setting for our guests. If you have any other comments or specific suggestions for us, please don't hesitate to share. We appreciate your feedback and hope you had a comfortable stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

anh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Some guests checked in very late and made a lot of noise.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 30일
Dear Anh,We apologize for any inconvenience you experienced due to noisy late-night guests. Our aim is to provide a peaceful and comfortable stay for all our guests. We will address this issue with our team to ensure that such disturbances are minimized in the future. Thank you for bringing this to our attention, and we hope your next stay with us will be more restful.Sincerely,Hotel Manager

10/10 - 훌륭해요

Tammi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business trip
Just what we needed to do our business
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 28일
Dear Tammi,We're delighted to hear that our hotel provided just what you needed for your business purposes. Meeting our guest's needs and ensuring a comfortable stay is our goal, and we're pleased to know that we met your expectations. If you ever require anything else or have any further business in the area, please don't hesitate to reach out. We look forward to serving you again in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Renne

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The phone line to the office was down with no attempt to fix. No way to contact the desk. Very little luke warm water. VERY NOISY between floor/ceilng!
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 25일
Dear Renne,We apologize for the issues you encountered during your stay, including the phone line being down, the lack of hot water, and noise between the floors/ceilings. These concerns are important, and we deeply regret any inconvenience they may have caused. We will address these matters promptly to ensure a more enjoyable experience for our guests in the future. Your feedback is valuable, and we hope you'll consider giving us another opportunity to provide you with an improved stay.Sincerely,Hotel Manager

8/10 - 좋아요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 23일
Dear Brandon,Thank you for your four star feedback. I will make sure to pass on your appreciation to our team. We take pride in our service and strive to provide great hospitality, so thank you for noticing! We look forward to serving you again soon.Sincerely,Hotel Manager

8/10 - 좋아요

Brandon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was definitely one of the lowest quality looking places, but everything else was fine. Not a whole lot for breakfast, but some places are like that.
답변 제공: Hotel Manager 님, 2023년 9월 22일
Dear Brandon,Thank you for sharing your feedback about your stay. We appreciate your honesty. While it might not have had the most upscale appearance, we're glad to hear that everything else met your expectations. Breakfast offerings can vary from place to place, and we apologize if the options were limited. Your input is valuable, and we aim to improve continuously. If you have any specific suggestions or requests to make your future stays even more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Nicholas

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great. Stayed during a city wide power outage and they were as accommodating as allowed.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 21일
Dear Nicholas,Thank you for your wonderful comment. We are delighted that your time with us was so amazing! Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager

6/10 - 괜찮아요

Richard

좋아요: 청결 상태, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 21일
Dear Richard,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice room and great staff
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear Guest,Thank you for staying with us and the positive feedback. Your appreciation of the room and friendly staff is very encouraging. Guest satisfaction really makes us proud and boosts the morale of our staff. We are privileged to have guests like you and look forward to welcoming you again.Sincerely,Hotel Manager

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Crescent City Stay
Exterior needs help. Staff is friendly and room was adequate. Good location for exploring Redwoods.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 16일
Dear John,Thank you for your feedback! We appreciate your kind words about our friendly staff and convenient location for exploring the Redwoods. We apologize for any concerns regarding the exterior, and we will certainly address that to enhance your future experience. We hope to welcome you back soon!Sincerely,Hotel Manager

8/10 - 좋아요

Denja Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ved havnen
Fint værelse, men med et irriterende lyd fra tsunami varsel fra molen. Ikke europæiske morgenmad, men god kaffe og brød.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 10일
Dear Denja Jeanette,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you liked your room, but we apologize for the annoying sound from the tsunami warning and any inconvenience it caused. Additionally, we appreciate your comments on the breakfast, including the good coffee and bread. Your feedback is valuable, and we hope you'll consider staying with us again in the future. We'll work to provide you with a more satisfying experience during your next visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

L. Glenn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Much larger room then expected, spacious area and bathroom. very nice
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 10일
Dear L Glenn,Thank you for your positive feedback! We're delighted to hear that you found your room much larger and more spacious than expected, including the bathroom. Providing comfortable and spacious accommodations is important to us, and we're pleased that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Your satisfaction is important to us, and we'll continue to provide excellent service.Sincerely,Hotel Manager

6/10 - 괜찮아요

GENARO

별로예요: 숙박 시설 상태 및 시설
Run down
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 9일
Dear GENARO,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we're committed to improving. Please feel free to share specific details about your concerns so we can address them promptly and make your next visit a more enjoyable one. Thank you for bringing this to our attention.Sincerely,Hotel Manager

8/10 - 좋아요

Matt

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 30일
Dear Matt,Thank you for sharing your feedback with us. We are glad to hear that you had a good overall experience with us and that you rated us 8 out of 10. We are committed to providing exceptional service and hospitality to all of our guests, and we appreciate your feedback as it helps us to continuously improve. If there is anything specific that we can do to enhance your stay with us during future visits, please do not hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding property. Clean room. Very nice breakfast. The laundry room and ice machine were very easy to access and worked properly. The security lights on the property were very well thought out…
2023년 8월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 8월 27일
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

6/10 - 괜찮아요

Kim

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Kim,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was adequate but key fob would not open the ice room door.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 18일
Dear David,Thank you for your feedback. We're glad to hear that your stay was adequate. We apologize for the inconvenience you encountered with the key fob not opening the ice room door. Your comment is noted, and we'll work to ensure smoother access for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience next time.Sincerely,Hotel Manager

8/10 - 좋아요

Bria

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice quick stay
Much nicer inside than it looks from the outside. Comfortable stay for a quick stop on a road trip. Located close to the beach/restaurants.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 17일
Dear Bria,Thank you for sharing your feedback! We're delighted that you found our hotel's interior to be a pleasant surprise and enjoyed a comfortable stay during your road trip. Our convenient location near the beach and restaurants aims to enhance your experience. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Manager

8/10 - 좋아요

Aaron

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Dear Aaron,Thank you for your rating! We appreciate your feedback and are committed to continuously improving our services to provide you with an even better experience on your next visit. If you have any specific suggestions or comments, please feel free to share them with us. We look forward to serving you again soon.Sincerely,Hotel Manager

8/10 - 좋아요

Viken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 16일
Dear Viken,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 - 훌륭해요

Brandon

2023년 8월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 9월 3일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 - 좋아요

Adina

2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 15일
Dear Adina,Thank you for your outstanding 8-star rating! We're delighted that your stay was exceptional and that you enjoyed your time with us. Your positive feedback is truly appreciated and reinforces our dedication to delivering top-notch service. We can't wait to have the pleasure of hosting you again for another fantastic stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear Donna,We're glad to hear that you found our staff to be friendly and helpful during your stay. Providing excellent customer service is one of our top priorities. We hope you had a pleasant overall experience and look forward to welcoming you back in the future. Thank you for your feedback!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Daze

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Can you spend $10 replacing your toilet cover? It's the original one from 1980? There was this very weird smell.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear Daze,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the toilet cover, and we assure you that we have taken note of it. Our team will investigate the issue and take appropriate action to address it. We value your patronage and apologize for any discomfort caused. We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Heidi

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear Heidi,Thank you for taking the time to give us feedback on your recent stay. We are sorry to hear that we did not meet your expectations and that you rated us a 2 out of 5 stars. We take all feedback seriously and appreciate your honesty as it helps us improve and make necessary changes. We would love to hear more about your experience and what we can do to make it right. Please feel free to reach out to us directly so that we can address your concerns and work to improve your next stay with us. Thank you for choosing to stay with us, we hope to have the chance to leave a better impression in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Edward

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was disgusting
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear Edward,We're truly sorry to hear that your experience was not up to your expectations. Your feedback is important to us, and we would appreciate any specific details you can provide about what went wrong during your stay. We strive to provide a clean and comfortable environment for all our guests, and we apologize for falling short in this instance. Please feel free to reach out to us with more information so that we can address your concerns. Thank you for bringing this to our attention.Sincerely,Hotel Manager

8/10 - 좋아요

Shayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place for the road trip stopover. The guy tells me no wifi available. Clean and nice room.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear Shayne,Thank you for choosing our hotel for your road trip stopover. We're glad to hear that you found our rooms clean and nice. We apologize for any inconvenience regarding the WiFi availability. We appreciate your feedback and will work to improve this aspect of our service. We hope you had a comfortable stay overall and that you had a pleasant road trip experience.Sincerely,Hotel Manager

10/10 - 훌륭해요

ElizaBeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear Elizabeth,We're pleased to know that you found our hotel to be clean. Providing a clean and comfortable environment is a top priority for us. If you have any further feedback or suggestions, please don't hesitate to let us know. We hope you had a great stay with us!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Jacob

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms looked semi clean, but when I put a towel down that was wet it picked up dirty and made muddy spots on the floor. I wiped the floor down twice and the towel was nasty. When I told the front desk, the girl told me they cleaned the floor earlier that day. I showed the towel and she was very sassy about it.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear Jacob,Thank you for sharing your feedback concerning the cleanliness of our rooms. We apologize for any inconveniences you experienced during your stay. Please rest assured that your comments have been shared with our housekeeping team for immediate attention and further training. We take cleanliness very seriously, and we will ensure that this issue is thoroughly addressed to uphold our high standards. Furthermore, we apologize for any rudeness displayed by our front desk staff. We appreciate you bringing this to our attention and will address it accordingly. We value your patronage and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

David

출장 여행
좋아요: 객실의 편안함
I felt the front desk was below standard both in attitude and helpfulness. Not knowing the services available in your immediate area is substandard. I had mobility issues and it appeared downstairs. The units were available. I was not given that option. The stairway was also unsafe presenting a trip hazard on the loose, non-skid material attached to the tread. Also bathroom doors opened inward, forcing you to step into the shower to close the restroom door in the room and easy fix reverse the hinges.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 8일
Dear David,Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you encountered during your stay and for falling short of your expectations, particularly with regard to the front desk service. We value your comments and assure you that we will address the issues you mentioned, including improving the knowledge of our staff regarding available services in the area. Additionally, we appreciate your observations regarding mobility accessibility, stairway safety, and bathroom door configuration. Your feedback is invaluable, and we will use it to make necessary improvements. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and friendly
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 24일
Dear Terry,Thank you for your review! We're delighted to hear that you had a clean and friendly experience during your stay with us. Our team takes pride in providing a welcoming and comfortable environment for our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Alan Pickett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 24일
Dear Alan Pickett,Thank you for your feedback! We're glad to hear that you had a very good experience during your stay with us. We strive to provide the best service possible for our guests. We appreciate your kind words and hope to have the opportunity to welcome you back for another pleasant stay.Best Regards,Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk person wasnt friendly at all. Got to the room and floor near the bed wasnt swept when i used a napkin tried to clean some of it up the napkin was black. Toilet was dirty and didn't have enough towels. Called the front desk to report the floor and toilet. Housekeeper came did a quick job and all she said was sorry about that. Did receive more towels. Also there was ducktape on the bottom of the shower. Microwave was nasty with food and liquids. Next morning went to get contiental breakfast came back to the room to eat with our kids and food. The front desk disabled our room card so my husband had to go back to the front office so we can get in. Again all they said was sorry about that.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 17일
Dear Guest,Thank you for sharing your experience with us. We apologize for the lack of cleanliness and service you experienced during your stay, and we understand your frustration with the front desk staff's response. We take all feedback seriously, and we will address these issues promptly to ensure a more comfortable and enjoyable stay for our guests. We apologize for the inconvenience caused with the disabled room card and will investigate what went wrong. We appreciate your feedback, and we hope to have the opportunity to improve your experience should you choose to visit us again in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Jamison

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Toilet had smeared poop on toilet seat not properly cleaned staff did not check us in at correct rate also did not give me a veteran discount at this location but I have gotten it at other super 8s I would never stay here again and breakfast was next to nothing
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 17일
Dear Jamison,Thank you for your feedback. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Please accept our sincere apologies, this is indeed very unfortunate. Whatever may be the reasons, we will definitely verify the reality and take actions appropriately for betterment. Request your understanding and future consideration to visit.Sincerely,Hotel Manager