Dear customers, Greetings from Lucy Hotel. First of all we would like to apologise for all the times we changed your room and for the incovinience we might caused to you But the purpose of this action, was clearly for your best experience here in our hotel. As you may understand, problems of this nature happened, happens and might happen in the future, but the point is how to face each problem and how We act to situations like these. Regarding the matter that you mentioned above, about the missing pieces of luggage, we would like to inform you that our Hotel, has a special private space 100% secure, but in any case this space is not the parking space. As you may have seen inside the garage, there are numerous signs explaining that in case something goes missing, ThE HOTEL IS NOT LIABLE, and you are 100% responsible for the things that might get lost inside the parking space. Once again, we would like to apologise for the experience you had here in our hotel during your stay and we wish the next time you will be in our hotel, We will exceed your expectations, as usually happens with all of our clients. Sincerely yours, F&B Manager LUCY HOTEL.