외관

어 리버사이드 인 트래블로지 바이 윈덤 여행 후기

2 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 787개 이용 후기 중 277개" "
평점 8 - 좋아요. 787개 이용 후기 중 304개" "
평점 6 - 괜찮아요. 787개 이용 후기 중 122개" "
평점 4 - 별로예요. 787개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 787개 이용 후기 중 36개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Doug

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will stay again
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Dale

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Noisy, worn, and ice machine broken. No pool as advertised
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 26일
Hi Dale,We regret to hear about your experience at our hotel. We strive to maintain a peaceful environment for all our guests, and we apologize for any noise disturbances you encountered. Regarding the worn aspects of the property, we constantly monitor and address maintenance issues to ensure a comfortable stay for all guests. We apologize for any inconvenience caused by the broken ice machine, and we appreciate your patience as we work to resolve this matter promptly. Your feedback is valuable to us, and we'll take necessary steps to enhance the overall quality of our services.

2/10 - 너무 별로예요

Andy

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like anything about this property.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 22일
Hi Andy,We are sorry to hear that your experience at our property did not meet your expectations. We value your feedback and would appreciate more specific information about the aspects that you found unsatisfactory. This will help us address any issues and make necessary improvements to enhance the guest experience.We sincerely apologize for any inconvenience or disappointment you may have experienced during your stay. Our goal is to provide a positive and enjoyable experience for all our guests, and we regret that we were unable to meet your expectations on this occasion.If you would like to provide more details about your concerns or if there is anything specific you would like us to address, please feel free to reach out to us directly. Your feedback is important to us, and we would welcome the opportunity to understand your concerns better and work towards resolving them.Thank you for bringing these matters to our attention. We value your patronage, and we hope to have the opportunity to improve your perception of our property in the future.

10/10 - 훌륭해요

gina

좋아요: 숙박 시설 상태 및 시설
Staff
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 17일
Hi Gina,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comment about our staff, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice place for a quick stay. Affordable and comfortable without a bunch of unnecessary nonsense.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 10일
Hi Mark,We're thrilled to hear that you found our hotel to be a pleasant choice for your stay! Our commitment to providing affordable comfort without compromising on quality is central to our ethos. We strive to offer a streamlined experience without unnecessary frills, ensuring that our guests can enjoy a hassle-free stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit in the future.

10/10 - 훌륭해요

Luis Manuel Fajardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great for the price!
2024년 2월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 28일
Hi Luis,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Brenda

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 24일
Hi Brenda,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 - 좋아요

Phil

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 21일
Hi Phil,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

4/10 - 별로예요

Gabriel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property needs a renovation for a long time, nothing to eat available not even water, we never had housekeeping in my four-day stay, many things damaged and out of service on the property
답변 제공: Guest Relations Management 님, 2024년 2월 24일
Hi Gabriel,We appreciate you taking the time to share your feedback about your recent stay at our property.We understand your frustration regarding the need for renovation. While we continuously strive to maintain our property to the highest standards, we recognize that updates and improvements are necessary from time to time. We assure you that we are actively working on plans for renovations to enhance the overall experience for our guests.We apologize for the lack of available food and water during your stay. This is not reflective of the level of service we aim to provide. We will review our offerings to ensure that there are adequate options available to our guests at all times.We regret that your room did not receive housekeeping during your four-day stay. We will address this issue with our housekeeping team and reinforce the importance of timely and thorough service.We want to assure you that we take your feedback seriously and will use it as an opportunity to improve our services and facilities. We value your patronage, and we hope that you will consider giving us another chance to provide you with a significantly improved experience in the future.

6/10 - 괜찮아요

Justin

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sink was leaking onto the counter when water was running, chair cover in the room was covered in dog hair even though they have a “no pet” policy. Also heard a dog barking in a room, so a little confused about the “no pet” policy and who it applies to. TV wasn’t easy to operate, had to go through 5 or 6 steps before getting to the tv guide every time. It did have a nice break room type area to heat up food or sit and eat. Parking lot and sidewalks don’t get salted or scraped so almost fell a few times.
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 24일
Hi Justin,Thank you for taking the time to provide feedback on your recent stay at our property. We apologize for the leaking sink in your room. We understand how frustrating and disruptive this can be, and we regret any inconvenience it caused. We will address this issue promptly with our maintenance team to ensure that it is fixed and does not recur in the future.We are also sorry to hear about the chair cover in your room being covered in dog hair, despite our "no pet" policy. We take this matter seriously and will investigate to determine how this oversight occurred. We apologize for any discomfort or inconvenience it may have caused you.Regarding the confusion about the "no pet" policy, we will review and reinforce our policies with our staff to ensure that they are strictly enforced and communicated clearly to all guests.We apologize for the inconvenience you experienced with the TV operation. We appreciate your feedback and will evaluate the user interface to make the operation more streamlined and user-friendly for our guests.We're glad to hear that you found the break room area to be nice and convenient for heating up food and enjoying meals. We strive to provide comfortable amenities for our guests, and we appreciate your positive feedback in this regard.Thank you for informing us about the maintenance in the parking lot and sidewalks. Your safety is important to us, and we will address this issue to ensure that the areas are appropriately salted and cleared to prevent any accidents or slips.We genuinely appreciate your feedback as it helps us identify areas for improvement. We value your patronage and appreciate the opportunity to address these matters.

10/10 - 훌륭해요

Irene

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 20일
Hi Irene,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Buck

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff!!
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 9일
Hi Buck,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcoming, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Brent

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 20일
Hi Brent,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 - 좋아요

Josh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Downstairs ice machine not working and vending machine wouldnt accept my cash.
2024년 1월에 5박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 3일
Hi Josh,Thank you for taking the time to provide feedback about your recent stay at our hotel. We apologize for the inconvenience you experienced with the downstairs ice machine and vending machine.We understand the importance of having functional amenities available for our guests, and we regret that the ice machine was not in working order during your stay. We will address this issue promptly to ensure that it is fixed and available for future guests.Additionally, we apologize for the inconvenience caused by the vending machine not accepting your cash. We will investigate this matter and ensure that the vending machines are properly maintained and functioning properly.Your feedback is valuable to us as we strive to continually improve our services. We appreciate your understanding, and we apologize for any inconvenience caused during your stay.If there is anything else we can do to address your concerns or if you have any further questions, please do not hesitate to reach out to us directly. We value your satisfaction and hope to have the opportunity to welcome you back for a more seamless experience in the future.

6/10 - 괜찮아요

Randal J.

좋아요: 청결 상태, 직원 및 서비스
Tv issues
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 30일
Hi Randal,Thanks for providing feedback on your stay and we truly value your business. We will take your issue with the TV and address it with the necessary department to ensure we correct it moving forward. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 - 별로예요

Jennifer

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The beds are terrible. You will not get a good night rest here.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 30일
Hi Jennifer,We appreciate your feedback and regret to hear that your experience with our beds did not meet your expectations. We strive to provide a comfortable stay for all our guests and understand the importance of a good night's rest. However, it's worth noting that comfort preferences can vary, and many of our guests have found our beds to be suitable for a restful sleep. We take all comments seriously and will certainly consider your input as we continue to improve our services. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room had no temperature control in the room. Refrigerator didnt work. The internet was also not working. Very dissatisfied after a long hard day of skiing.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 21일
Hi Robert,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced and understand how frustrating it must have been, especially after a long day of skiing.We deeply regret that the room lacked temperature control and that the refrigerator was not functioning properly. We understand the importance of a comfortable environment and a fully operational fridge for our guests, and we apologize for falling short in this regard.Regarding the internet connectivity, we apologize for the inconvenience caused. We strive to provide a reliable and seamless internet experience for our guests, and we apologize for any frustration this may have caused you.Please be assured that we take your comments seriously, and we will address these issues promptly with our maintenance and technical teams to rectify the problems you encountered. We value your feedback as it helps us improve our services and ensure a better experience for our future guests.In light of your dissatisfaction, we would like to extend our apologies and offer you a discount on your next stay with us. We want to regain your trust and provide you with the exceptional service we are known for.Once again, we apologize for the inconveniences you faced during your stay. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

SETH A.

2024년 1월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 19일
Hi Seth,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

8/10 - 좋아요

Matt 님, San Antonio

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 12일
Hi Matt,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 - 별로예요

Felipe

2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 9일
Hi Felipe,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

6/10 - 괜찮아요

melany

2023년 12월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 2일
Hi Melany,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

6/10 - 괜찮아요

Joannah 님, Suffield

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 29일
Hi Joannah,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

8/10 - 좋아요

Julie 님, Thornton

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Pretty nice place. Limited staff and the parking lot and sidewalk where not plowed or shoveled
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 18일
Hi Julie,Thank you for your feedback. We're glad to hear that you found our place nice. However, we apologize for the inconvenience caused by the limited staff and the snow-covered parking lot and sidewalk. We understand the importance of maintaining clear and safe pathways for our guests, especially during inclement weather. We will address this issue promptly to ensure better accessibility for our guests in the future. We appreciate your understanding, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.

10/10 - 훌륭해요

Lannette

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 16일
Hi Lannette,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

6/10 - 괜찮아요

Dean

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 11일
Hi Dean,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 - 너무 별로예요

Michael

답변 제공: Guest Relations Specialist 님, 2024년 2월 13일
Hi Michael,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 - 훌륭해요

Ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just a nice, quiet place to sleep for the night. Exactly what we needed. I just got to the end of your survey and had to double back to this comment section. Your last question is offensive to me - a white, middle-aged, heterosexual. Why is every other special interest group listed - except people like me. Do you consider your review to be particularly helpful for any of the following communities? Solo woman travelers, Travelers with disabilities, LGBTQ travelers, Black travelers, Asian travelers, Latino travelers I have always completed these property reviews with others in mind - ALL others, regardless of race, gender, sexual orientation or anything else. I have tried to give helpful, pertinent, and accurate information. It appears that you too have gone woke - and it won't be long before this loyal customer finds a different hotel loyalty program. Shameful.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 30일
Hi Ronald,We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. Thank you for your feedback on the survey. We understand how it was not very ideal. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

10/10 - 훌륭해요

Keith

2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 14일
Hi Keith, It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

4/10 - 별로예요

Timothy

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed at the Riverside (which is not at all a riverside property) several times, and each time I’ve had a somewhat annoying stay. During this two-night stay, the night time temps in Fairplay were in the low double digit to high single digit. The room they gave me had a standard wall mounted hotel heater/AC unit that was loud way beyond white noise, and I had to turn it on max to get the room reasonably warm. However, it was so loud that each night I had to turn it off to get some sleep. Only when I turned off the heating unit did I discover that the mini ‘fridge had been competing with the heater for sound space. I turned off the ‘fridge as well. The result was two cold nights and warm yogurt and grapefruit juice. Top it all off with no coffee at 0645 both mornings. I’m done with the no river-Riverside Hotel.
2023년 10월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 6일
Hi Timothy,Thank you for this feedback. We apologize for all the inconvenience. We have informed the management and they have addressed the issue. We were informed that you never came and expressed anything to the hotel to fix the problems. For the most part, the rooms have wall-mounted a/c heaters that are standard in all rooms. As far as the grapefruit juice and yogurt, the hotel does not serve either but we do have 24 24-hour coffee bars and a coffee in the rooms. We hope that this clears all issues. If you have any other concerns, please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest.

6/10 - 괜찮아요

Holly 님, Fort Collins

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
the location was good, clean room. two outlets in room didn't work. TV was set to PG only and staff did not know how to reset it. No food except a snack bar. Attached restaurant had no cook in the morning for a hotel-style breakfast buffet.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 19일
Hi Holly, Thank you for your feedback. First, we would like to thank you for your appreciation of our location and our room.We do apologize though for the TV that was not fixed and the lack of food choices.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

6/10 - 괜찮아요

Ryan

출장 여행, 가족 여행
The property offers breakfast but a bagel and coffee isn’t breakfast. I would recommend the removal of the breakfast on their website
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 15일
Hi Ryan,We value the time you took to share your impressions of your stay at our hotel.Thank you for your feedback regarding the breakfast. We apologize that it was not much to your liking. We will pass the comment on to our kitchen staff so they can review the food choices to better serve our guests.Given that we are always looking for ways to improve the hotel experience for our guests, this feedback will help us to recognize and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

6/10 - 괜찮아요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Just a 1 night stay
The room was ok. The sink was dirty but everything else seemed to be clean and the beds were cozy. We stayed just for 1 night driving through. We hoped for breakfast in the morning and the only thing there was, was bagels and coffee. There was a bucket catching drips from the ceiling(we thought) in the breakfast area that had very gross water or whatever it was in it. All the trashes outside were very full.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 11일
Hi Amanda, Thank you for your feedback. It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We would like to apologize for the issues you experienced while staying with us. We are taking note of the unsatisfactory breakfast and unclean breakfast area as well as the bins full of trash. Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 - 좋아요

Claudia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was lengthy d/t glitches with the computer.... Desk person tried hard though to get through it
2023년 10월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 10일
Hi Claudia, Thank you for this feedback.We regret to know that you had to wait for a long time at check-in. That should not have been the case and we will address this issue with the front desk manager.We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit. Once again, we sincerely apologize for the inconvenience you experienced, and thank you for bringing this to our attention.

8/10 - 좋아요

Marlene 님, Grand Junction

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and the bed was comfortable. They had hot water and a nice tea selection in the lobby. The only negative was the breakfast. For the price of the room, there should have been more. There was only a cellophane wrapped bagel and some oatmeal packets. No fruit or yogurt or anything else. Very skimpy.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 7일
Hi Marlene, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that you had a good time and that you like the room and its amenities.Thank you for your feedback regarding the breakfast. We apologize that it was not much to your liking. We will pass the comment on to our kitchen staff so they can review the food choices to better serve our guests.Given that we are always looking for ways to improve the hotel experience for our guests, this feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

4/10 - 별로예요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I travel to the area frequently and this was my first time staying at this location. It was very convenient because it is located right at the edge of town and very close to where I was working. The biggest issue during my stay was noise... every night! You can hear every sound in the building. Other guests were loud and seemed to ignore the posted quiet hours and would be disruptive well past midnight. Doors slam shut and the floor and walls will shake. Pets are allowed and dogs would bark in the middle of the night. Sound echoes and there doesn't seem to be any noise baffling between the rooms... you can hear every conversation, even someone snoring in the next room!
2023년 9월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 7일
Hi David, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially all the noise. We are taking note of all the information you have given us.Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Once again, we apologize for the inconveniences you faced during your stay, and thank you for bringing them to our attention.

6/10 - 괜찮아요

Steve

좋아요: 직원 및 서비스
The staff members we met were very nice. However I would never stay here again as the walls seem paper thin. The person next door coughed all night long and we could hear everything in the next room. There are not many options in this area of Colorado, but I would select to drive further than to stay in FairPlay.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Steve ,Hello Steve, Thank you for your valuable opinion regarding our staff and your comments about our area. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty floors
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 29일
Hi Valued Guest, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for the dirty floors. We hope the staff was able to support and assist you with this issue. Do know that your voice is of tremendous importance to us and we are confronting this issue that you mentioned to ensure that no guest has this experience in the future.Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you will return and allow us to provide you with a far superior experience.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean. The kid that checked me in did not know his job that well. I asked if the hotel honored AARP and he didn’t know what I was referring to. He then said even if they did it couldn’t be used as my hotel bill was already paid…which was untrue. He did not offer to get the manager and confirm about AARP. Our stay was 2 nights and we did receive clean towels the next morning but our beds were not remade. Didn’t expect change of bedding but thought they would straighten up the bedding. Not impressed with that hotel. The hotel ran out of some of the items for the complimentary breakfast…specifically the milk. Heard a lot of complaints.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 28일
Dear Valued Guest, We regret to hear about your disappointing experience at our hotel. We value all feedback from our guests, and we apologize for the inconvenience and discomfort you experienced during your stay. We have addressed these issues with the management. We were informed that when the booking was done through a third party, the rate could not be changed. As for the breakfast and the change of bedding, because of brand standards the hotel stopped serving breakfast, and for the same reason, housekeeping is only to service the rooms every three days and make the bed, with no change to the sheets on the first day. We hope that this clears the issues you encountered. If you have any other problems, please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest.Thank you.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 27일
Hi Kimberly, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 - 좋아요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was nice, breakfast was lacking.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 17일
Hi Karen, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel!  We are pleased to know that you enjoyed some aspects of your stay, especially the breakfast. We do apologize that breakfast was not satisfactory. We will pass on this comment to our kitchen staff.Thank you for your feedback. It will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 17일
Hi Michelle, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 - 별로예요

Gary

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Tough night
Barking dog, horrible noise from heater/air conditioner interfered with sleep. Water from the roof splashed on the heater during rain showers made a loud noise.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 16일
Dear Gary, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially all the noises and the water splashing from the roof.We understand how these issues have caused you not to have a pleasant stay. Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 - 좋아요

Reiter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ein ordentliches Motel, man muss allerdings mit kalter Witterung rechnen, liegt FairPlay doch auf über 3000 m.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 15일
Hi Reiter,It's good to hear from you. We are pleased to know that you were able to have a satisfactory stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We hope that the hotel was able to keep you warm in the cold weather.We are glad to have been a part of your travel convenience. We look forward to seeing you again!

10/10 - 훌륭해요

Matt

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms and friendly service
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 12일
Dear Matt, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the clean rooms and the friendly service of the staff.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 11일
Dear Connie, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 - 괜찮아요

DARLENE

Not enough wastebaskets
The town was amazing..1 thing they only have 1 small wastebasket in the whole room..
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 12일
Dear Darlene, We value the time you took to share your impressions of your stay at our hotel.We are happy to learn that you like the hotel's location and activities within the area.Thank you for your feedback on the provision of the wastebasket. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

2/10 - 너무 별로예요

Rodney

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
declined my stay, extremely rude clerk
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 12일
Dear Rodney, We apologize for the inconvenience you experienced during your recent stay at our hotel. Thank you for informing us about the behavior of our staff.This is certainly not the level of service that we strive to provide to our valued guests. Rest assured that we will take steps to ensure that our staff is better equipped to handle different guests' situations in the future and that they provide courteous and empathetic service to all our guests. We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit.

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are updated clean and comfortable. Staff is friendly
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 6일
Dear Barbara, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the rooms and the service of the staff. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

4/10 - 별로예요

Gary

Thermostat on the wall was not connected. Had to stand on a chair to reach the A/C controller on unit installed high on wall overhead. Overpriced for condition of facility.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 6일
Dear Gary, We are sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We apologize for the issue with the thermostat and we will address this with our maintenance team. We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit. Once again, we sincerely apologize for the inconvenience you experienced, and thank you for bringing this to our attention.

10/10 - 훌륭해요

Liubov 님, Austin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice hotel 🏨 to stay for the night, however the price is overrated.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 9월 4일
Dear Liubov, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Thank you for informing us about the price.We value your feedback. It will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been a part of your travel convenience. We greatly appreciate the time you've taken to review our hotel.