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"Check-in was a challenge. Attendant was a very pleasant young lady, but clearly unfamiliar with the job. Long wait to help the two customers ahead of me. Many questions about payment options, rewards programs, handicap rooms, service dog options, etc. Another attendant referenced many times for answers, but did not intervene. It took 20-25 minutes to check-in, only to then discover our keys were not programmed. As if not enough, the Wifi password written on the key folder was not correct. The attendant had a wonderful customer service personality; just needed more training. Breakfast options were very good, and the breakfast staff were very attentive. Kudos to them! Disappointed that when we returned to our room on the final night, our used towels had been collected but were not replaced to clean towels. Criticism aside, we will stay at this property the next time we visit this area."

"Everything was great."

"Room very clean. Parking easy. Nice walkin shower."

"Nice room. Good location."

"I want to express the wonderful work the woman did attending to us on the Saturday and Sunday breakfast. She was outstanding. There were a few black ants in our toilet and shower room."

"The staff and room was great. Overall stay was amazing the Stake house was very good as well. I do feel they should come down on the price of the rooms but all and all I truly enjoyed my stay."

"The staff I encountered were great. They were accommodating and the beds were comfortable! The area is beautiful and we had a nice view from the back windows. It was a little loud overnight- but, typical hotel behavior. It was Saturday night. My main complaint and why I didn’t give them 5 stars all around was the floor was a bit dirty and the curtain rod was broken but had been positioned to stay up. Overall, decent experience and the staff made up for areas lacking. "

"Super clean room, very quiet. "

"I wish I could rate it higher, and in a way maybe I should, as you get what you pay for with National 9 Placerville. First, the overwhelming positive: amazingly friendly and helpful staff. The individuals that work there are wonderful people. I really appreciate them and their help during my stay. The room was also clean enough, no complaints there. The location is good, not great, but still good---adjacent to plenty to eat, even a good grocery store, and not far from the center of town. The water pressure from the shower was excellent, something most hotels and motels struggle with. Great shower. All that said, this is truly a bare bones motel. It is really just a place to sleep, which is fine. No hair dryer was a downside for my wife, but the biggest problem was the bed itself. The mattress is wildly uncomfortable and the pillows are paper thin. I had to use a jacket under my pillow to give it any volume to provide any real level of comfort. Make sure you are DEAD tired before going to sleep. The curtains also let in a bit too much light, the room wasn't able to get dark enough. Older building as well. If not for the mattress, I'd consider staying here again. If you can sleep on anything/anywhere though, consider them. Again, super friendly people, clean room, powerful shower and good location still helps. Price is right, too. If they had good mattresses, I'd give the place 5 stars honestly. I still thank them for a decent stay."