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수퍼 8 바이 윈덤 플로렌스 여행 후기

2 out of 5
수퍼 8 바이 윈덤 플로렌스
1832 1/2 Lucas Street, I95 Exit 164, Florence, SC

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1011개 이용 후기 중 268개" "
평점 8 - 좋아요. 1011개 이용 후기 중 294개" "
평점 6 - 괜찮아요. 1011개 이용 후기 중 186개" "
평점 4 - 별로예요. 1011개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1011개 이용 후기 중 156개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

pascal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Correct pour le prix
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Vishal

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
It wasn’t a great experience. No soap is bathroom. 2 towels among 4 people. Multiple Bulbs missing. Nothing that can’t be dealt with but overall not great recommendation.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 27일
Hi Vishal! Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement. Rest assured, we will address the issues you mentioned regarding the lack of soap, insufficient towels, and missing light bulbs to ensure a more comfortable experience for our future guests. We appreciate your honest review and hope to have the opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 - 별로예요

Amy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Curtains either had blood or pasta sauce on them. The bath tub had hair clogging the drain. Literally didnt take a shower because of how gross it was.Pool was disgusting. people begging for money or cigarettes.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Amy,We appreciate your feedback and regret to hear about your experience. Your concerns have been noted for our team to address appropriately. We strive to maintain high cleanliness standards in all areas of the hotel and will take steps to ensure improvements are made. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Lisette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Lisette,We are stoked to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon for another fantastic stay!

4/10 - 별로예요

donna

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태
Burn holes on blanket. Chair was dirty. Carpet was dirty. We have a small dog she did pee underneath the sink and was only 2 inches round and so we lost our $100.00 Deposit
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello donna, We appreciate your feedback and apologize for any inconvenience during your stay. Our housekeeping team works diligently to maintain cleanliness, and we will address your concerns with them. For any billing inquiries, please reach out to our management team directly.

8/10 - 좋아요

Celine

가족 여행
Free breakfast but just cereal and coffee Anc yogourt The clerck was sleeping to open door we have ring
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Celine,We appreciate your feedback on the breakfast offerings and service encountered during your stay. We'll share your comments with our team for improvement. Please feel free to reach out to our management for any further concerns regarding your experience.

2/10 - 너무 별로예요

Todd

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty in room. Room smelt of smoke. People outside on 2nd floor balcony smoking dope. Come and go traffic all night. Tub faucet dripped all night. Toilet handle broke off. Carpeting disgusting. Would have left if not for late night arrival. Breakfast non existent. Hate to sound negative but this place was not up to Super 8/Wyndham standards
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Todd, We appreciate you sharing your experience with us. We encourage guests to reach out to management during their stay to address any concerns, allowing us the opportunity to make it right. Your feedback is valuable as we continuously work to enhance our guests' experiences.

10/10 - 훌륭해요

KIMS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello KIMS,We are delighted to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service to all our guests and we look forward to welcoming you back soon.

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
the only thing that comes to mind is the toilet was loose , overall for the price it was a good value for a single night use , the staff i interacted with was awesome ..
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Daniel,We appreciate your feedback on your recent stay. We are glad to hear you found our staff awesome and the value good for your single night. We have noted your comment about the toilet and assure you we will address it accordingly.

8/10 - 좋아요

Travis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good stay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Travis,We are pleased to hear that you had a good stay with us. It is always our aim to provide a positive experience for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

4/10 - 별로예요

Nahomy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tv remote doesnt work light switch doesnt work bathroom was clearly not cleaned out toilet wasnt flushed shower was dirty
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 13일
Hi Nahomy! We're truly sorry to hear about the issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience and disappointment caused by the TV remote not working, the malfunctioning light switch, and the cleanliness issues in your room. Providing a comfortable and clean environment for our guests is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations in this regard. Rest assured, we take your feedback seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly and do not recur in the future. We understand that this experience may have tarnished your impression of our hotel, but we hope you will consider giving us another chance to exceed your expectations on a future visit. If there's anything we can do to make amends or assist you further, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust.

6/10 - 괜찮아요

Jinney

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
room was in disrepair, telephone didn't work dead insects in bath tub
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi Jinney! Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. It's concerning to hear about the condition of your room, including the disrepair and the presence of dead insects in the bathtub. Providing clean and well-maintained accommodations is a top priority for us, and we apologize for falling short in this regard. Your comments have been shared with our housekeeping and maintenance teams to address the issues promptly and ensure that similar incidents do not occur in the future. We value your feedback as it helps us identify areas for improvement, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 - 훌륭해요

Lisette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tres belle chambre renover grande pratique jaime bien cette place La proprietaire super gentille et accomodante Tres appreciee Je recommande !!! Qualite prix top !!!
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Lisette,We are pleased to hear that you enjoyed our renovated rooms and found our owner to be accommodating. Thank you for recommending us! Your positive feedback is highly appreciated.

8/10 - 좋아요

Alain

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
correct
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 8일
Hi Alain! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

8/10 - 좋아요

gordon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
one light bulb burned out in lamp; one light bulb missing from lamp; maintenance got me 2 light bulbs. breakfast very simple: package oatmeal, yougart, coffee, OJ, apple juice, 2 cereals,2 coffees, tea, milk. Good, but not really too fancy.Clean dineing area. clean room.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Gordon! Thank you for your feedback. We're glad to hear that you found our hotel to be clean and that our maintenance team was able to promptly assist with replacing the light bulbs. We appreciate your comments regarding our breakfast offerings. While we strive to provide a satisfying breakfast experience for our guests, we understand that our selection may not meet everyone's preferences. Your feedback is valuable to us, and we'll take it into consideration as we review and make improvements to our breakfast options. It's great to hear that you found our dining area and room to be clean. Providing a comfortable and clean environment for our guests is important to us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 - 좋아요

ARLENE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Conveniently located and inexpensive for a night along our travel route
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Arlene! Thank you for your feedback. We're pleased to hear that you found our hotel conveniently located and reasonably priced for a stop along your travel route. Providing convenience and value for our guests is important to us, and we're glad that we met your expectations in this regard. If there are any areas where you feel we could further enhance your experience during future stays, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us.

4/10 - 별로예요

Howard 님, Ventnor

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in desk was an outside window. It was clear the property depends on local weekly or monthly guest. Cash deposits were demanded for local people.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Howard! We're sorry to hear about your experience during your recent stay. We apologize for any inconvenience or discomfort caused by the check-in process and the policy regarding cash deposits for local guests. Our goal is to provide a welcoming and convenient experience for all our guests, regardless of their length of stay or method of payment. We regret if we failed to meet your expectations in this regard. Your feedback is valuable to us, and we will review our policies and procedures to ensure that they align with our commitment to providing a positive guest experience for everyone. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or address your concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Lisette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel Good price I like it Le personnel super !!
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Lisette! We're delighted that you enjoyed your stay with us! We work hard to provide a pleasant experience for all our guests and provide a value for your money. Your kind words about our staff encourage us immensely. We hope to see you again soon for another excellent experience. Thank you so much for taking the time to leave a review!

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean and the bed was comfortable. Missing in the room was a clock.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Robert! Thank you for sharing your feedback with us, and for choosing to stay with us. We're glad to hear that you found our rooms clean and our beds comfortable during your recent stay. Maintaining a high standard of cleanliness and comfort is one of our top priorities, so it's always rewarding to receive positive feedback in these areas. We apologize for any inconvenience caused by the absence of a clock in your room. Your feedback is important to us, and we'll certainly take it into consideration as we continue to improve and enhance the amenities we offer to our guests. We appreciate you bringing this to our attention, as it helps us to identify areas where we can make positive changes to enhance the overall guest experience. Thank you once again for your feedback, and for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 - 너무 별로예요

Jordan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Jordan! We're truly sorry to hear about your disappointing experience during your recent stay, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you experienced. Your feedback is invaluable to us, and we take it seriously in our efforts to improve. We will address the issues you've raised to prevent similar occurrences in the future. We understand if you're hesitant, but we hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

4/10 - 별로예요

dianne

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Price was good but disappointed it condition of the property compared to another hotel we use when traveling to and from FL that’s priced the same, in same location but it was sold out. I was willing to try super 8 since it was also linked to Wyndham and are usually ok. The room just did not feel clean maybe just due to needing updates. The room fragrance was entirely too strong causing a headache and burning eyes soon after checking in and seemed to be masking a bad odor (urine?). I did not feel comfortable not wearing shoes on the carpeting. My first impressions of property exterior & grounds that it needs cleaned up and fresh paint and the window to check in at felt shady and unsafe.
답변 제공: Manager 님, 2024년 3월 3일
Hello dianne,We appreciate your feedback and apologize for falling short of your expectations. We will share your comments with our team for further review and improvement opportunities. Our guests' comfort and safety are paramount, and we will address the concerns you've raised accordingly. We hope you consider staying with us again in the future for a more positive experience.

10/10 - 훌륭해요

joe

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 2일
Hi Joe! Thank you for your positive feedback! We're pleased to hear that you had a good experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your rating and hope to have the opportunity to welcome you back in the future!

8/10 - 좋아요

Carlos

연인과의 여행
좋아요: 직원 및 서비스
Clean room
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Carlos,We're glad to hear you found your room clean! Our housekeeping team works diligently to ensure a comfortable stay for all our guests. Your feedback is appreciated and we hope to welcome you back again soon. Thank you for sharing your experience with us.

8/10 - 좋아요

Hien

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Acceptable with this price! Good services!
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 19일
Hi Hien! Thank you for your feedback! We're glad to hear that you found our hotel to be acceptable given the price and that you appreciated the good services provided during your stay. Your satisfaction is important to us, and we're grateful for your support. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Barbara

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It wasn’t as clean as it should have been, toilet was missing a flange bolt so it rocked & was loud each time you sat on. It, shower was was only warm, bed was old, very soft & worn. I booked a room with 2 queen beds and was placed in a room with 2 standard/double beds instead of queens. The door didn’t close tight, moved back & forth, didn’t feel safe and let a lot of light into the room. The mini frig was old and very loud all night. I would not recommend the hotel.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 19일
Hi Barbara! We're truly sorry to hear about the disappointing experience you had during your recent stay with us. Your feedback is incredibly concerning, and we apologize for the multiple issues you encountered. We apologize for the cleanliness issues you experienced, as well as the maintenance issues with the toilet, shower, and beds. Providing a clean and comfortable environment for our guests is a top priority for us, and we regret that we fell short in this instance. We will address these issues promptly with our housekeeping and maintenance teams to ensure that they are resolved. Additionally, we apologize for the room assignment error and for any inconvenience it caused. We understand the importance of providing the room type that guests expect and apologize for the oversight. Your safety and comfort are important to us, and we regret that you did not feel safe or comfortable during your stay. We will investigate the issues with the door and take steps to ensure that all rooms are secure and provide adequate privacy. We apologize for the inconvenience caused by the noise from the mini-fridge and regret that it affected your sleep quality. We will inspect and replace any faulty appliances to prevent similar issues in the future. We truly appreciate your feedback as it helps us to continually improve our services. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience. If you do decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure your next stay is significantly better. Once again, we apologize for the inconveniences you experienced, and we thank you for bringing these issues to our attention.

8/10 - 좋아요

Carlos

연인과의 여행
좋아요: 청결 상태
Clean
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 14일
Hi Carlos! Thank you for taking the time to share your feedback with us! We're glad to hear that you found our hotel to be clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're pleased that we met your expectations in this regard. If there are any other aspects of your stay that you particularly enjoyed or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay!

8/10 - 좋아요

Devin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 6일
Hi Devin! Thank you for choosing Super 8 by Wyndham Florence for your recent stay, and for providing us with a rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your feedback is important to us as we continually strive to improve our services and exceed the expectations of our guests. If there are any areas where you believe we can enhance your experience in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to Super 8 by Wyndham Florence for another enjoyable stay. If there's anything we can do to make your next visit even better, please feel free to reach out to us.

8/10 - 좋아요

Lyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value, clean room, except carpets, not a nice area.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Lyle,Thank you for choosing to stay with us and for your feedback regarding the value and cleanliness of your room. We appreciate your comments and regret any dissatisfaction caused by the carpets. Our team works diligently to ensure a pleasant experience for all guests. We strive to improve and provide the best possible service.

6/10 - 괜찮아요

Parent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Déjeuner avec peu de choix
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 3일
Hi Parent! Thank you for your feedback. We apologize if the lunch options did not meet your expectations during your stay. Providing a variety of dining options is important to us, and we regret if we fell short in this regard. We will review our lunch offerings to ensure that there are more choices available for our guests in the future. If there's anything else we can do to improve your experience or if you have any suggestions for us, please feel free to let us know. We're here to ensure that all our guests have a pleasant and satisfying stay. Thank you for choosing to stay with us, and we appreciate your feedback. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - 훌륭해요

andre

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello andre,We are thrilled to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another fantastic visit!

10/10 - 훌륭해요

Blake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was fantastic, go stay there.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 2일
Hi Blake! Thank you so much for your fantastic feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a fantastic experience during your stay with us. Your endorsement means a lot to us, and we're delighted that everything met or exceeded your expectations. Providing exceptional service and accommodations to our guests is our top priority, and we're glad that we succeeded in providing you with just that. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we can't wait to welcome you back as our guest again soon!

8/10 - 좋아요

Vivian

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Vivian, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 - 좋아요

Jian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 23일
Hi Jian! Thank you for taking the time to provide your feedback, and we appreciate your 4 out of 5 rating. We're pleased to hear that overall, you had a positive experience during your stay. We are committed to continuously improving our services, and your insights are valuable to us. If there are specific areas where you think we could enhance your experience further, please feel free to provide additional details. We hope to have the pleasure of hosting you again in the future and delivering an even more enjoyable stay.

8/10 - 좋아요

Céline

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Le voisin était bruyant avec le muffler de son auto, il n’y avait aucun cintre pour nos vêtements , pas tellement de choix déjeuner et pas reçu facture du montant payé pour hôtel
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 20일
Hi Celine! Thank you for choosing our hotel for your recent stay, and for sharing your feedback. We appreciate your honest comments. We want to express our apologies for the noise disturbance from the neighbor's car and the lack of a hanger for your clothes. Your comfort is important to us, and we assure you that we will address these matters promptly to enhance the overall quality of our accommodations. Regarding the limited lunch choices and the absence of a bill for the amount paid, we apologize for any inconvenience caused. We will review our processes to ensure a smoother experience for our guests in the future. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. Thank you again for your input, and we look forward to the pleasure of welcoming you back to our hotel on your future travels.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excelente lugar por el precio pagado...tranquilo y comodo para pasar una noche despues de manerjar todo el dia
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 16일
Hi Daniel! Thank you for choosing our hotel for your recent stay, and for sharing your positive feedback. We are delighted to receive your excellent 5 out of 5 rating. It's wonderful to hear that you found our place to be great for the price paid and that it provided a quiet and comfortable environment for a night's stay after a long day of driving. Creating a peaceful and welcoming atmosphere for our guests is something we strive for, and we are pleased to know that we succeeded during your visit. Your specific comments are greatly appreciated. If there's anything else you'd like to share or if you have any special preferences for your next stay, please feel free to let us know. Thank you again for your kind words, and we look forward to welcoming you back on your future travels.

10/10 - 훌륭해요

Jacquelyn 님, Sumerduck

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 15일
Hi Jacquelyn! Thank you for choosing Super 8 by Wyndham Florence for your recent stay, and for taking the time to share your positive feedback. We're delighted to hear that you found easy access to our hotel. Providing convenient and accessible accommodations is a priority for us, and we're pleased to learn that you had a smooth experience. If there are any specific aspects of the accessibility that stood out to you or if you have additional comments, we'd love to hear more. We appreciate your 5 out of 5 rating and your kind words. If your future plans bring you back to the area, we look forward to welcoming you again to Super 8 by Wyndham Florence.

2/10 - 너무 별로예요

Hugo

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 9일
Hi Hugo! Thank you for sharing your feedback, and we're sincerely sorry to learn that your experience resulted in a 1 out of 5 rating. We apologize for any shortcomings during your stay, and we would like to understand more about your concerns. Your satisfaction is our top priority, and we would appreciate the opportunity to learn more about your experience. If you could provide additional details or specific feedback, it would be invaluable in helping us address the issues and improve our services. We understand the importance of your experience, and we hope to have the chance to make amends on your next visit. Please feel free to reach out to us directly if you would like to discuss your feedback further.

6/10 - 괜찮아요

Rita

가족 여행
Older property could use some updating
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Rita, Thank you for sharing your feedback on our hotel. We appreciate your input and understand the desire for a more updated experience. We constantly strive to improve our facilities and take our guests' feedback seriously. If you have any further concerns, please don't hesitate to contact our management team directly.

8/10 - 좋아요

Janet

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Janet, We appreciate you choosing our hotel for your stay. If there is anything specific that you would like to share about your experience, we would love to hear from you. Please feel free to contact us directly so that we can address any concerns or feedback you may have. We hope to welcome you back in the future.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Rebecca,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. Our team works hard to ensure that all guests have a memorable stay. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

4/10 - 별로예요

Nancy H

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean. However, sheets were very thin and I was cold at night, and the included morning "breakfast" was terrible, even by motel standards. I recommend to pay a few dollars more and get a safer, cleaner motel if you can.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Nancy H,Thank you for your feedback regarding your recent stay with us. We appreciate your compliments about the cleanliness of the room. We apologize if you found the sheets to be thin and felt cold at night. We'll review this with our housekeeping team. We're sorry to hear that you found our breakfast disappointing. We'll take your feedback into consideration for future improvements. If you have any further concerns, please reach out to our management team directly. Thank you again for your feedback.

8/10 - 좋아요

Vernecia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 1일
Hi Vernecia! We appreciate your feedback and the 4 out of 5 rating you gave us for your recent stay! It's great to see that your experience was positive. Your input is important, and we're interested in learning more about what aspects of your stay contributed to your satisfaction. If there are specific comments or suggestions you'd like to provide, please feel free to share. We're committed to continuous improvement and look forward to the opportunity to welcome you back for an enhanced experience.

10/10 - 훌륭해요

Hope

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was near lot of stores
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Hope,We're glad to hear that our hotel's location near various stores was convenient for your stay. We strive to provide a convenient and accessible experience for all our guests. If there's anything else we can assist you with, please don't hesitate to reach out.

2/10 - 너무 별로예요

Fernando V

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible experience when we went to our there was some locked in our room, The property was dirty and smelly
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 30일
Hi Fernando! We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback about finding someone locked in your room, along with concerns about the property being dirty and smelly, is deeply troubling. This falls far below our standards, and we want to assure you that we take such matters seriously. Our team will conduct a thorough investigation to address these issues immediately and to prevent similar incidents in the future. We are committed to resolving these issues and hope to regain your trust in our services.

6/10 - 괜찮아요

Erna

Limited breakfast choice. Just 3 cereal, nothing else except coffee. Disappointing. Facilities were fairly clean but carpet smelled like old cigarette smoke. Homeless people frequently seen walking around property.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 30일
Hi Erna! Thank you for sharing your feedback with us. We appreciate your comments about the breakfast choices and apologize for any disappointment caused by the limited options. Your input is important, and we will review our offerings to see where we can make improvements. We also apologize for the inconvenience of the carpet smell, and we will address this matter promptly to ensure a more pleasant environment for our guests. Regarding the presence of homeless individuals around the property, we take the safety and security of our guests seriously. We will work to address and monitor this issue to enhance the overall guest experience. We value your input and hope to have the opportunity to welcome you back for an improved stay.

6/10 - 괜찮아요

Jo-Ann

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Jo-Ann,We appreciate you taking the time to rate our hotel. If there is anything specific you would like to share about your stay, we kindly encourage you to reach out to us directly so we can address any concerns you may have had. We value your input and strive to provide an exceptional experience for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 30일
Hi Jose! Thank you for choosing to stay with us, and for the outstanding 5 out of 5 rating! We're delighted that you had a wonderful experience. Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service. If there's anything specific you enjoyed about your stay or any suggestions for making future visits even better, we'd love to hear from you. We look forward to hosting you again for another fantastic stay.

6/10 - 괜찮아요

Richard 님, Grand Lake

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 28일
Hi Richard! Thank you for taking the time to provide feedback on your recent stay, and for giving us a rating of 3 out of 5. We appreciate your honest evaluation, and we're keen to learn more about your experience. If there are specific aspects that you think we could improve upon or any comments you'd like to share, please feel free to provide more details. Your input is important to us, and we are committed to making every guest's stay exceptional. We hope to have the opportunity to better meet your expectations on your next visit.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 25일
Hi Lisa! Thank you for the outstanding 10 out of 10 rating! We're thrilled that you had a fantastic stay with us. Your feedback is a testament to our commitment to excellence. If there's anything specific you loved about your visit or any suggestions for making your future stays even better, we'd love to hear from you. We look forward to hosting you again for another exceptional experience.

6/10 - 괜찮아요

Donna

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 28일
Hi Donna! Thank you for providing feedback on your recent stay and for rating us a 6 out of 10. We appreciate your input, and we're interested in understanding more about your experience. If there are specific aspects that contributed to your rating or any suggestions you'd like to share, please feel free to provide more details. Your feedback is valuable, and we are committed to continuous improvement to enhance the guest experience. We hope to have the opportunity to better meet your expectations on your next visit.