리셉션

아메리카스 베스트 밸류 인 포트 마이어스 여행 후기

2 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 339개" "
평점 8 - 좋아요. 1003개 이용 후기 중 323개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 150개" "
평점 4 - 별로예요. 1003개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 111개" "

8.0/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked everything. Maybe have a change machine in the lobby for the vending machines and laundry would be nice.
2024년 5월에 7박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 10일
Hi Matthew,Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed your experience with us.We appreciate your suggestion regarding having a change machine in the lobby for the vending machines and laundry. It is valuable feedback, and we will definitely take it into consideration as we continue to improve our services and amenities. Providing convenience for our guests is important to us, and we will explore options to make obtaining change more accessible.Thank you for choosing to stay with us, and we are grateful for your feedback. We look forward to welcoming you back in the future and providing you with an even better stay.

8/10 - 좋아요

Steffenie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 10일
Hi Steffenie,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 - 좋아요

Snizhana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 10일
Hi Snizhana,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 - 훌륭해요

Youdeline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It would have been better if they had daily housekeeping after that everything was great
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 7일
Hi Youdeline, Thank you for your feedback. We appreciate your positive comments and are glad to hear that overall, you had a good experience with us.We understand the importance of daily housekeeping services, and we apologize if it was not provided during your stay. We will review our procedures and ensure that our housekeeping services are consistently provided to all guests as expected.We value your feedback and take it seriously. It helps us identify areas for improvement and deliver a better experience to our guests in the future. If there's anything else you would like to share or if there's anything we can do to make it up to you, please let us know.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.

8/10 - 좋아요

Suzanne

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Overall the property was pleasant for the overall price and experience. The rooms were clean and was quite quiet. My only problem was that there was NO front desk staff at all on site. It was all done through a kiosk where I felt like I was talking with an A1. There was PLENTY of house keeping staff around and when I needed to ask a question like where do I get pool towels, she told me at the front desk. About 5 mins later she showed up with towels for me and my family. She spoke English so it was easy to communicate with her. I had a couple of other things come up where I needed front desk help, and after contacting the kiosk, they said they would contact housekeeping and what I needed did not happen or was slow to happen. ( I needed change for the laundry and the coin dispenser ate my money and didn’t give me change. And the pool was locked when it was when it was supposed to be open.) we had 2 hours for pool and sun time before we needed to check out. The house keepers were very nice and did a great job on our rooms but felt they were stretched thin and expected to solve the grounds problems and issues. I would stay here again but do not like the whole kiosk thing. Very unformal and impersonal when you aren’t from the area and have questions and need situations addressed at the property.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Pedro

좋아요: 편의 시설/서비스
Excelente
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 2일
Hi Pedro,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Raphael

좋아요: 편의 시설/서비스
Nice
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 2일
Hi Raphael,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Tyler

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and super nice for the area
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 29일
Hi Tyler,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Mitch

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice place. Was greeted by a kiosk. And got my deposit back from said kiosk. If this is the future it's going to be cold
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 30일
Hello Mitch, We appreciate your feedback and are glad to hear that you found our kiosk convenient for check-in and check-out processes. We aim to provide efficient service for our guests' convenience, and we take note of your comment about the future ambiance. Please feel free to reach out to management with any further suggestions for improvement.

8/10 - 좋아요

Cristina

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious and clean
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 27일
Hi Cristina,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

2/10 - 너무 별로예요

Adriana C

Cobran mucho y piden depósito de 100 y también por entrar 30 minutos antes de las 3 cobraron 10 dólares más
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 27일
Hi Adriana,Thank you for sharing your feedback regarding our pricing and policies. We appreciate your comments, and we would like to address the concerns you raised.Regarding our pricing, we understand that cost is an important factor for our guests. Our pricing is determined based on various factors, including the quality of our accommodations, the services we provide, and the competitive market rates in our area. We strive to offer a fair and competitive price that reflects the value and amenities we provide to our guests.The deposit requirement is a common practice in the hospitality industry to ensure the security of our property and cover any incidentals or damages that may occur during a guest's stay. This deposit is typically refunded upon check-out, provided there are no outstanding charges or damages. Regarding the early check-in fee, we understand that our standard check-in time is set at 3 PM to ensure that our housekeeping team has enough time to thoroughly prepare the rooms for incoming guests. In some cases, if a guest requests to check in earlier, an additional fee may be charged to cover the cost of expedited cleaning and preparation of the room. This fee is communicated in advance to ensure transparency, and we apologize if it was not clearly conveyed to you.We appreciate your feedback regarding our pricing and policies, and we will take it into consideration as we continually review and improve our services. If you have any further concerns or questions, please do not hesitate to contact us directly.Thank you for choosing our establishment, and we hope to have the opportunity to serve you again in the future.

8/10 - 좋아요

Tonya

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom needed some TLC ! To me the bathroom needs cleaning the shower was not clean. Floors are clean and very nice room
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 27일
Hi Tonya,Thank you for taking the time to provide feedback on your recent stay at our establishment. We appreciate your comments regarding the cleanliness of the bathroom and the overall condition of the room.We apologize for any inconvenience caused by the cleanliness of the shower. We strive to maintain high cleanliness standards throughout our property, including our bathrooms. We take your feedback seriously and will address this issue with our housekeeping team to ensure that our showers are thoroughly cleaned and maintained to the highest standards.We are glad to hear that you found the floors clean and the room itself to be nice. Providing a comfortable and clean environment for our guests is a top priority, and we are pleased that we met your expectations in these areas.Your feedback is valuable to us as we continually strive to improve our services and facilities. If you have any further concerns or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us directly.Thank you for choosing our establishment, and we hope to have the opportunity to welcome you back for an improved and more enjoyable stay in the future.

6/10 - 괜찮아요

Myra

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
No protein for breakfast- no freezer in the refrigerator . When you travel with ice packs that is important !!!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Myra, We appreciate your feedback regarding the breakfast options and amenities in the room. Your comments will be shared with the relevant teams for their review and consideration. If you have any further concerns, please don't hesitate to reach out to us directly.

6/10 - 괜찮아요

Yovany

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Yovany, We appreciate you choosing our hotel for your stay! If you have any concerns or feedback you'd like to share, please don't hesitate to reach out to us. We value your input and strive to ensure all our guests have a pleasant experience.

6/10 - 괜찮아요

Theresa 님, Babson Park

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Theresa, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us with any feedback you'd like to share so we can address it accordingly. We hope to welcome you back for an improved experience in the future.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Not bad place, clean, the self check-in was easy enough
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 19일
Hi Micheal,Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that overall, you found our place to be clean and that the self-check-in process was easy for you.Maintaining a clean and comfortable environment is a top priority for us, and we're pleased to know that we met your expectations in this regard. Our housekeeping team works diligently to ensure that all areas of the hotel are kept clean and inviting for our guests.We understand the importance of providing a hassle-free check-in experience, and we're delighted that our self-check-in process worked well for you. We strive to make the arrival process as convenient and efficient as possible, and we appreciate your positive feedback on this aspect.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

peter

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Peter,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 - 훌륭해요

Phong

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Phong,We're glad to hear you had a fantastic stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Wanderson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 12일
Hi Wanderson,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 - 좋아요

Lilliana

Bueno
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Lilliana,We appreciate you sharing your feedback with us. If there are any specific details you would like us to address or discuss further, please feel free to contact our management team directly. Thank you for staying with us.

10/10 - 훌륭해요

Florina

2024년 3월에 6박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 27일
Hi Florina,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 - 너무 별로예요

Arayamis

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las sábanas y las almohadas estaban sucias,el piso sucio y las ventanas con mucho polvo,sin sacudir y hormigas en la cama
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Arayamis, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 - 별로예요

Paula 님, Huntsville

가족 여행
Didn’t care for a robot check in. Neither did the several in line. Finally a lady came to the desk and she was more helpful to me but wouldn’t see anyone else
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Paula, We appreciate your feedback on our check-in process and will take it into consideration for future improvements. Our staff is always available to assist guests with any needs that may arise during their stay. Feel free to reach out to our management team with any further concerns or suggestions.

8/10 - 좋아요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonable price!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Jill,We're glad to hear you found our rates were good value for your stay. Your satisfaction is important to us. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Sandra

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s better than most properties in this price range. The lamp doesn’t work and the AC cover is broke.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Sandra,We appreciate you sharing your feedback with us. We encourage guests to reach out to the management team directly to address any concerns so we can work towards enhancing the overall guest experience.

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Gary,Thank you for taking the time to review our hotel. We're glad you had a pleasant experience with us. Your feedback is valuable to us as we strive to provide all our guests with a positive stay. We hope to welcome you back in the future for another enjoyable visit.

6/10 - 괜찮아요

Mileivi

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Mileivi, We appreciate you choosing our hotel for your stay. If you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back in the future for an improved experience.

8/10 - 좋아요

Brian

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Brian,We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please don't hesitate to contact us. We hope to welcome you back soon for another enjoyable experience.

6/10 - 괜찮아요

Annie

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Annie, We're glad to hear you chose to stay with us. Should you have any feedback to share, please reach out to us so we can address any concerns. Your satisfaction is our priority.

4/10 - 별로예요

Shawn

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
There were bed bugs. Great room. Just not happy about the bed bugs and all that includes. Cost me a lot of money to remedy the situation.
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 16일
Hi Shawn,We are sorry to hear about your experience during your stay at our hotel. We understand the seriousness of this issue and the inconvenience and expense it can cause.We take reports like this very seriously, and we have strict protocols in place as soon as they are brought to our attention. Our team will immediately conduct a thorough inspection of the affected room and take appropriate measures to resolve the problem.We apologize for any financial burden you incurred as a result of this situation. Please be assured that we will do everything possible to prevent a recurrence of this issue. We value your feedback and want to assure you that we take the cleanliness and comfort of our rooms very seriously.If there is anything else we can do to assist you or if you have any further feedback to share, please do not hesitate to let us know. We genuinely apologize for the inconvenience caused and appreciate your understanding.

6/10 - 괜찮아요

Bessie

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 16일
Hi Bessie,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 - 좋아요

susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 16일
Hi Susan,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

6/10 - 괜찮아요

Arthur 님, Naples

출장 여행
It's an old property. They have done well to keep it up, but it still is just passing. Needs to upgrade to old fixtures
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 14일
Hi Arthur,Thank you for sharing your feedback about our hotel. We appreciate your comments and take them seriously as we continuously strive to improve our guests' experiences.We understand that the age of the property and its fixtures may not have met your expectations. While we have made efforts to maintain and upkeep the property, we acknowledge that upgrading certain fixtures would enhance the overall experience for our guests. We value your feedback and will take it into consideration as we plan future renovations and improvements.Thank you for your understanding, and we appreciate your patronage. If there is anything else you would like to share or if there is any way we can make your stay more enjoyable, please do not hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and satisfying experience.

2/10 - 너무 별로예요

Ildelisa Montes de

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Total dump …… Floor was wet when checking inn there were people hanging in the parking lots smoking,drinking,cursing and selling drugs… Wasn’t sure if to sleep in the car because I was worried about getting my car broken into..
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 14일
Hi Ildelisa Montes de,Thank you for sharing your feedback about your recent stay at our hotel. We are sorry for the issues you encountered upon check-in, including the wet floor and the presence of individuals engaging in inappropriate behavior in the parking lot. This is certainly not the kind of environment we strive to provide for our guests, and we apologize for any discomfort or concern caused. We will investigate these incidents and take appropriate action to ensure such occurrences are prevented in the future.The safety and security of our guests and their belongings are of utmost importance to us. We apologize if you felt uneasy about leaving your car unattended. We will review our security measures and consider any necessary improvements to provide a safer environment for our guests.We understand that your experience fell far below your expectations. We value your feedback as it helps us identify areas for improvement. If there is anything else you would like to share or if there is any way we can make it right, please do not hesitate to let us know.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent thank you
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 14일
Hi Ryan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No protein at the morning breakfast bar
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi Thomas,Thank you for your feedback regarding the breakfast offerings at our hotel. We apologize for the lack of protein options at the breakfast bar during your stay. We understand that having a balanced and nutritious breakfast is important to our guests, and we strive to provide a variety of options to accommodate different dietary preferences and needs.We will review our breakfast offerings and consider incorporating more protein-rich options to ensure a more well-rounded selection. Your feedback is invaluable to us, and we will use it to enhance our breakfast offerings and provide a better experience for our guests.Thank you again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with an improved breakfast experience.

10/10 - 훌륭해요

Dawna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi Dawna,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was professional and responsive. Rooms and public areas are very clean. As is common with hotels, the quality of the maintenance work (caulking, crown moulding) is weak. This is just appearance, not function. The room, furniture, plumbing etc. were all quite comfortable. After five straight days in hotels, this was the best bed. Breakfast was ordinary. The only warm option was DIY waffles. Cereal, yogurt, fruit, …. It’s on a main road, but the rooms are set back away from the noise. I would definitely stay here again. They’d be my first choice. Great value for the money.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi Paul,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We are delighted to hear that you had a positive experience overall and that our staff was professional and responsive to your needs. We also appreciate your kind words about the cleanliness of our rooms and public areas.We apologize for any shortcomings in the maintenance work, particularly in regards to caulking and crown molding. While these issues may be purely cosmetic and do not affect functionality, we take your feedback seriously and will address these matters to ensure a more aesthetically pleasing environment for our guests.We are pleased to hear that you found the room, furniture, and plumbing to be comfortable. We understand the importance of a good night's sleep, and it's wonderful to know that our bed provided you with the best comfort during your five-day hotel stay.We appreciate your feedback regarding the breakfast options. While we offer a variety of items such as cereal, yogurt, and fruit, we understand that having more warm options would enhance the breakfast experience. We will take your comments into consideration as we continue to improve our offerings.We are glad that our location, set back from the main road, provided a quieter environment for you. It's also wonderful to know that you consider us your first choice and find our hotel to be a great value for the money.Thank you again for your feedback and for considering us for future stays. We look forward to welcoming you back and providing you with an even better experience.

8/10 - 좋아요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and fully stocked
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 8일
Hi Laura,We're delighted to hear that you found the room to be very clean and fully stocked during your stay. Maintaining a high standard of cleanliness is essential to us, and we strive to ensure that our guests have a comfortable and enjoyable experience. It's great to know that we met your expectations in this regard. Thank you for sharing your positive feedback, and we hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Ronald

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
You're greeted and register on a computer. We had not been given an accessible room and I use a wheelchair. Our confirmation noted this. The computer finally gave us one on the second floor, but the elevator was out. The computer found an accessible room on the 1st floor, but charged us $20 extra because accessible rooms cost more. Ill never go back.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Ronald,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate you bringing these concerns to our attention.We are sorry that you were not initially provided with the accessible room you had requested. We understand the importance of meeting our guests' specific needs, especially when it comes to accessibility requirements. We apologize for any confusion or oversight in this matter.We regret that the elevator was out of service during your stay, which further compounded the inconvenience for you as a wheelchair user. We understand the importance of functional and accessible elevators, and we apologize for the inconvenience caused by its unavailability.Regarding the additional charge for the accessible room, we apologize for any confusion or lack of clarity in our pricing policies. We will review our procedures to ensure that our guests are fully informed about any potential additional charges associated with accessible rooms.We value your feedback, and we will use it to improve our services and facilities to provide a more seamless and accommodating experience for all our guests.Thank you for bringing these matters to our attention. We regret that we were unable to meet your needs during your stay. We hope you will reconsider and give us another opportunity to provide you with a significantly improved experience in the future.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/a
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Brian,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - 훌륭해요

ALEXEI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Alexei,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 - 괜찮아요

Brenda

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check- in was virtual; it was too impersonal as there was no one around. Having to wait for the $100 deposit credit for three business days is inconvenient.Furthermore, the employees who tried to help or answer questions spoke little to no English.The pool was dirty with debris floating in it. Most upsetting, there were no tongs to choose the breads, muffins, and croissants. In this day and age, this is unconscionable. Its redeeming quality - The cleaning crew had done a good job as the room was quite clean.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 2일
Hi Brenda,Thank you for your feedback about your recent stay at our hotel. We understand that the virtual check-in process may have felt impersonal without anyone physically present to assist you. We apologize for any discomfort or confusion this may have caused. We value your feedback and will review our check-in procedures to ensure that they provide a more personalized and welcoming experience for our guests.As for the processing of the 100 deposit credit, we understand that this was an inconvenience for you, and we apologize for any frustration it may have caused. We will review our procedures to expedite the processing time in the future.We are sorry to hear that the employees you interacted with had limited English proficiency. Clear communication is essential. We will address this issue with our team and provide additional training to ensure effective communication with all our guests.Regarding the pool, maintaining a clean and enjoyable pool area is important to us, and we regret that it did not meet your expectations. We will address this matter with our maintenance team to ensure that the pool is properly cleaned and maintained at all times.We understand the importance of proper hygiene and convenience, and we apologize for any inconvenience caused by the absence of tongs at breakfast. We will ensure that tongs are provided for guests to handle the bread, muffins, and croissants.On a positive note, we're glad to hear that the cleaning crew did a good job, and your room was clean. We appreciate your recognition of their efforts, and we will share your feedback with them.Thank you for your feedback, as it helps us identify areas for improvement. We value your support and hope to have the opportunity to provide you with a more positive experience in the future.

6/10 - 괜찮아요

Brenda

가족 여행
좋아요: 청결 상태
Is fine for a couple evenings stay. Nothing special but does have nice pillows and beds were comfortable. The check in was a little different as it was the first online check in for me.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 2일
Hi Brenda,Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that you found our pillows nice and the beds comfortable. Providing a comfortable sleep experience is important to us, and we're pleased that it contributed to your overall satisfaction.We apologize if the check-in process was different for you as it was your first online check-in experience. We understand that new processes can sometimes be unfamiliar, and we appreciate your understanding and patience. We continually strive to improve our check-in procedures to make them as smooth and convenient as possible for our guests.While we understand that your stay was not exceptional, we appreciate your honest feedback. We value your support and hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 - 괜찮아요

Kathy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Bathroom was so small you had to step in into a shower to shut and open the bathroom door.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 1일
Hi Kathy,Thank you for providing feedback about your recent stay at our establishment. We apologize for the inconvenience and frustration you experienced with the size and layout of the bathroom in your room.We understand that a cramped bathroom can make it difficult to navigate and impact the overall comfort of your stay. We apologize for any inconvenience caused by having to step into the shower to open and close the bathroom door. Your feedback is valuable to us, and we will take it into consideration as we assess the layout and design of our bathrooms to improve functionality and guest comfort.We appreciate your understanding and patience as we work towards making improvements. We value your patronage and hope to have the opportunity to provide you with a more satisfying experience in the future.

8/10 - 좋아요

Roberto

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Roberto, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 - 별로예요

julian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never again stay here
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello julian, We are sorry to hear about your experience. Your feedback is important to us, and we will share it with our team for further improvement. Hopefully, you can give us another chance to exceed your expectations in the future.

2/10 - 너무 별로예요

Duckens

I did not use the Hotel mentioned above. My dad had passed away, and I was unable to fly and stay at the hotel. I canceled my reservation immediately after this unforeseen sorrowful journey arose. Now, it's over three weeks, and unfortunately, my refund credit still has not been updated on my credit card account yet. It should be noted that I am a regular customer of Expedia, and I kindly request for my payment to be refunded to my credit card account please.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Duckens, We are sorry to hear about your loss. Please reach out to Expedia directly as they handle all reservations and refunds for bookings made through their platform. Our sincerest condolences during this difficult time.

2/10 - 너무 별로예요

Gabrielle

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Only virtual check-in multiple problems with the room. No working room phone or microwave.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Gabrielle, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our team for review. If you have any further concerns, please contact our management team directly for assistance.

6/10 - 괜찮아요

Natalie

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
it was very clean but we didn't like to speak with a screen for the check in and check out. There was nobody to help us with the breakfast and it was more than minimalist
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Natalie,We appreciate your feedback on the cleanliness of our hotel. We understand your concern about the check-in and check-out process and the breakfast experience. We value your input as it helps us improve our services for future guests. Thank you for bringing this to our attention.