Indoor pool

Reviews of Hampton Inn Ft. Wayne-Southwest

2.5 out of 5
Hampton Inn Ft. Wayne-Southwest
8219 W Jefferson Blvd, Fort Wayne, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews" "
Rating 8 - Good. 319 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lyle

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Mohamed

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
A little outdated property but the breakfast was really good
Stayed 1 night in May 2024

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was welcoming and friendly room was clean.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Thank you for your kind remarks regarding your stay with us. We look forward to hosting you again.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Nice rooms and very clean
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
We are delighted to hear that our team was able to deliver both on service and exceptional cleanliness.

6/10 Okay

David

Traveled with family
Disliked: Property conditions & facilities
The entire hotel needs updated, especially for the price being charged.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Our team greatly appreciates all of our guests' feedback and we will pass your comments on to our corporate leadership team. We do hope that the overall stay was friendly, clean, and in working order. If there is anything we can do for you, please reach out directly to the hotel. Thank you again for your feedback as we use it to continually improve.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed are stay!
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
We are delighted to know that you and your wife enjoyed your stay with us. Our team is always thrilled to hear positive comments from our guests.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern setting and comfortable beds. I wish they had lighter blankets for the bed.
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Thank you for the feedback regarding the blankets. We do offer a lighter blanket in all of the closets for our guests if there is a need for a lighter blanket or additional blankets. Looking forward to hosting you again when you are in the area.

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from General Manager on May 14, 2024
Thank you for taking time to rate your experience with us. The team is thrilled to see that we were able to provide you with a great stay!

10/10 Excellent

Shirley

Hamptons are always clean and comfortable
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Thank you for your kind words regarding your stay with us. As a Brand, we strive to provide an overall experience that provides friendly service and a clean, functional space for our guests. Delighted to see that we hit the mark during your time here.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Our team is thrilled to know that you enjoyed your overall stay with us at the Hampton Inn Southwest. Looking forward to seeing you again.

10/10 Excellent

Amelia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay!
Response from General Manager on Apr 18, 2024
Our team works hard to deliver an excellent experience for our guests. And it seems that we achieved that during your stay. Looking forward to having you back.

2/10 Terrible

Ken

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Didnt have the room we reserved
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Thank you for letting us know about your stay here. We apologize for the inconvenience of the room type not being available. The team strives to provide the best possible experience for our guests and I do hope that outside of the room type your stay was comfortable. I look forward to the opportunity to serve you again in the future. If there is anything we can do further, please reach out to us directly.

8/10 Good

Robert

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for our family but there is no pool which was advertised and one of the reasons we picked this hotel which was disappointing.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you for sharing your experience with us. Our team strives to provide an excellent experience for our customers, but seems we missed the mark during your time. Our hotel does have a pool that is open to all of our registered guests. Please reach out if you have any questions. Thank you

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room; great breakfast; all the staff was friendly. Plus, received a discount through Expedia. Will definitely stay here again! 5-stars!
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you for taking the time to let us know about your experience with us. We look forward to seeing you again!

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Staff was friendly and helpful. Property is in need of updates and minor repairs. Needs were not quite up to normal Hampton Inn comfort. Probably in need of replacement.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Thank you for your kind words regarding your experience with our team. They work hard to provide a memorable experience for our guests and your feedback will be shared. We, also, appreciate your feedback about the rest of your stay and will share this as well with the appropriate team.

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent and the stay was quiet and nice
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
We are delighted to hear that you enjoyed your stay with us and look forward to hosting you again!

10/10 Excellent

Marcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helped in a pinch
I entered the date wrong on the app and the hotel staff was friendly and quick to resolve my mistake I would stay here again
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
I am delighted to hear that our team was able to take care of your reservation needs! We look forward to having you back with us when you are in the area again.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Mar 5, 2024
Thank you for taking a moment to let us know that you had a great experience with us! Our team looks forward to having you back with us!!

10/10 Excellent

James W.

Stayed 1 night in Jan 2024
Response from General Manager on Mar 5, 2024
Thank you for your positive feedback about your stay with us at the Hampton Inn Southwest.

8/10 Good

Mihnea

Traveled with family
Liked: Cleanliness, staff & service
This property has excellent staff and good breakfast. They need to update the room doors and keycards.
Stayed 3 nights in Dec 2023

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Consuela

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 10, 2023
Thank you for letting us know about your stay with us. We welcome the opportunity to speak with you about how we could have made your stay better. Please reach out to us.

8/10 Good

Darnell

Liked: Cleanliness, amenities, property conditions & facilities
Noisy, traffic from highway. Cold air flowing in around window unit. Bed comfortable and room clean.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your feedback on your recent stay with us. We appreciate all of our guest's comments and will share them with our team to continue to improve.

10/10 Excellent

Patricia

Traveled with partner
It was good for a one night stay
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your positive review of the hotel. We are thrilled to hear that your had an excellent stay and looking forward to having you stay with us in the future.

10/10 Excellent

Amy

Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Our team is delighted to see that you had an excellent experience with us at the Hampton Inn Southwest. We look forward to having you back again.

10/10 Excellent

Jody

Stayed 1 night in Nov 2023
Response from General Manager on Dec 10, 2023
We are delighted to see that you enjoyed your stay with us at the Hampton Inn Southwest.

6/10 Okay

Matthew

Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for letting us know about your stay here. We will the opportunity to talk further about how we could have made your stay a 10 out of 10. Please reach out to us.

10/10 Excellent

Lindsay

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and accommodating, will def visit again
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Your positive feedback has been shared with our team. We are excited to know that you had a great time here and look forward to having you back with us.

10/10 Excellent

Marven

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk when I arrived was awesome. I was happy with my stay and at 11 at night a friendly person to greet me was welcome. I left at 6 the next morning and she was just as cheerful. Give that woman a raise for doing her job better than most.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
I am thrilled that our team was able to make a great experience for you. Your comments will be shared with them.

10/10 Excellent

Paulette

Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
Thank you for letting us know how much you enjoyed your stay with us at the Hampton Inn Southwest.

10/10 Excellent

Rachel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe area. Rotating continental breakfast choices. Smells nice in the foyer and elevator. Clean and well maintained.
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your positive feedback regarding your stay with us at the Hampton Inn Southwest. We look forward to having you back with us in the future.

10/10 Excellent

Dayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for choosing the Hampton Inn Southwest and we are delighted to know that you enjoyed your stay.

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for letting us know that you enjoyed your overall stay with us. Let us know how we could have made your stay a 10 out of 10.

8/10 Good

Vincent

Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for letting us know that you enjoyed your overall stay with us at the Hampton Inn Southwest.

8/10 Good

Elijah

Traveled with family and small children
Liked: Cleanliness, staff & service
The rooms are alright, but the bathrooms could use significant upgrades. No exhaust fans means paint peeling from ceilings and the tub has glazing chips in several areas.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
We greatly appreciate your feedback regarding your time here with us. Your comments have been shared with our team to continually improve our guest experience. Thank you again and we look forward to having you stay with us again.

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General manager on Nov 21, 2023
Thank you for letting us know that our team delivered a 5 out of 5 experience for you during your stay.

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some kind of maintenance issue. We were upgraded at no cost. Ended up with a suite, sweet
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
I am delighted to hear that my team was able to correct the situation quickly and provide a great stay for you. Your comments will be shared with the team. Looking forward to having you stay with us again.

10/10 Excellent

Douglass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short weekend stay for a soccer tournament; the facility was quiet and in good condition
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your positive comments regarding your stay with us. We are delighted to know you had a great experience.

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast, lot of parking, clean hotel
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your kind remarks concerning your stay with us at the Hampton Inn Southwest.

10/10 Excellent

Zirel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Thank you for letting us that you enjoyed your time here with us at the Hampton Inn Southwest.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
We spent one night here too see a concert.Excellent location with restaurants shops located in the area. Staff was excellent.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for your kind remarks concerning you time here with us. We are delighted to know that our team was able to provide a memorable experience.

8/10 Good

Donald

Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for taking the time to let us know about your time here. Our team strives to provide an outstanding experience and we are glad to see that you had an overall enjoyable stay.

8/10 Good

Devin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate for a one-night stay before an early morning flight out of Fort Wayne. Pretty convenient to the airport but not much to do in the area otherwise.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
We appreciate you taking the time to let us know about your recent stay with us. Your comments will be shared with our team. Looking forward to having you stay with us in the future.

4/10 Poor

Tim

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Oct 4, 2023
Thank you for taking a moment to rate your stay. We welcome the opportunity to speak with you further on how we could improve to deliver a 5 out of 5 score for you. Please contact the hotel directly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for letting us know that you enjoyed your overall experience with us at the Hampton Inn Southwest.

10/10 Excellent

Keith, BLUFFTON

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful personnel. Enjoyed their smiles, kind responses. inviting property and will/would stay again. Only suggestion: Remove exercise/weight room and install washers & dryers.😊 Thanks for a very good stay. K. &. L Apple
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for your wonderful comments and suggestions. We will definitely share these all with our team. We look forward to having you back with us.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 4, 2023
We are delighted to know that our team was able to deliver expectational service for you during your time here at the Hampton Inn Southwest.

10/10 Excellent

Lon

Stayed 1 night in Aug 2023
Response from General Manager on Oct 4, 2023
Thank you for taking the time to let us know how much you enjoyed your time here with us.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Our team is thrilled to know that you enjoyed your time here with us. We strive to provide a clean and friendly experience and it seems that we achieved that during your stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Breakfast choices were fantastic!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you so much for your positive feedback regarding your time here with us at the Hampton Inn Southwest. Our team looks forward to having you stay with us again when you are back in the area.