All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 553 out of 1000 reviews" "
10 - Excellent
553
Rating 8 - Good. 319 out of 1000 reviews" "
8 - Good
319
Rating 6 - Okay. 70 out of 1000 reviews" "
6 - Okay
70
Rating 4 - Poor. 33 out of 1000 reviews" "
4 - Poor
33
Rating 2 - Terrible. 25 out of 1000 reviews" "
2 - Terrible
25
9.0/10
Cleanliness
9.2/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Lyle
May 20, 2024
Liked: Property conditions & facilities
Lyle
Stayed 1 night in May 2024
8/10 Good
Mohamed
Traveled with partner, Traveled with family
May 19, 2024
Liked: Cleanliness, staff & service
A little outdated property but the breakfast was really good
We are delighted to hear that our team was able to deliver both on service and exceptional cleanliness.
6/10 Okay
David
Traveled with family
May 12, 2024
Disliked: Property conditions & facilities
The entire hotel needs updated, especially for the price being charged.
David
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Our team greatly appreciates all of our guests' feedback and we will pass your comments on to our corporate leadership team. We do hope that the overall stay was friendly, clean, and in working order. If there is anything we can do for you, please reach out directly to the hotel. Thank you again for your feedback as we use it to continually improve.
Clean, modern setting and comfortable beds. I wish they had lighter blankets for the bed.
Katherine
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Thank you for the feedback regarding the blankets. We do offer a lighter blanket in all of the closets for our guests if there is a need for a lighter blanket or additional blankets. Looking forward to hosting you again when you are in the area.
8/10 Good
Glenn
Apr 20, 2024
Liked: Cleanliness, staff & service
Glenn
Stayed 4 nights in Apr 2024
Response from General Manager on May 14, 2024
Thank you for taking time to rate your experience with us. The team is thrilled to see that we were able to provide you with a great stay!
10/10 Excellent
Shirley
Apr 18, 2024
Hamptons are always clean and comfortable
Shirley
Stayed 1 night in Apr 2024
Response from General Manager on May 14, 2024
Thank you for your kind words regarding your stay with us. As a Brand, we strive to provide an overall experience that provides friendly service and a clean, functional space for our guests. Delighted to see that we hit the mark during your time here.
Our team works hard to deliver an excellent experience for our guests. And it seems that we achieved that during your stay. Looking forward to having you back.
2/10 Terrible
Ken
Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Thank you for letting us know about your stay here. We apologize for the inconvenience of the room type not being available. The team strives to provide the best possible experience for our guests and I do hope that outside of the room type your stay was comfortable. I look forward to the opportunity to serve you again in the future. If there is anything we can do further, please reach out to us directly.
8/10 Good
Robert
Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Nice hotel for our family but there is no pool which was advertised and one of the reasons we picked this hotel which was disappointing.
Robert
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you for sharing your experience with us. Our team strives to provide an excellent experience for our customers, but seems we missed the mark during your time. Our hotel does have a pool that is open to all of our registered guests. Please reach out if you have any questions. Thank you
Very nice room; great breakfast; all the staff was friendly. Plus, received a discount through Expedia. Will definitely stay here again! 5-stars!
Tracy
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you for taking the time to let us know about your experience with us. We look forward to seeing you again!
6/10 Okay
Jennifer
Traveled with family
Feb 20, 2024
Liked: Staff & service
Staff was friendly and helpful. Property is in need of updates and minor repairs. Needs were not quite up to normal Hampton Inn comfort. Probably in need of replacement.
Jennifer
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Thank you for your kind words regarding your experience with our team. They work hard to provide a memorable experience for our guests and your feedback will be shared. We, also, appreciate your feedback about the rest of your stay and will share this as well with the appropriate team.
I entered the date wrong on the app and the hotel staff was friendly and quick to resolve my mistake I would stay here again
Marcus
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
I am delighted to hear that our team was able to take care of your reservation needs! We look forward to having you back with us when you are in the area again.
Thank you for letting us know about your stay with us. We welcome the opportunity to speak with you about how we could have made your stay better. Please reach out to us.
Noisy, traffic from highway. Cold air flowing in around window unit. Bed comfortable and room clean.
Darnell
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your feedback on your recent stay with us. We appreciate all of our guest's comments and will share them with our team to continue to improve.
10/10 Excellent
Patricia
Traveled with partner
Nov 18, 2023
It was good for a one night stay
Patricia
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your positive review of the hotel. We are thrilled to hear that your had an excellent stay and looking forward to having you stay with us in the future.
10/10 Excellent
Amy
Nov 13, 2023
Amy
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Our team is delighted to see that you had an excellent experience with us at the Hampton Inn Southwest. We look forward to having you back again.
10/10 Excellent
Jody
Nov 12, 2023
Jody
Stayed 1 night in Nov 2023
Response from General Manager on Dec 10, 2023
We are delighted to see that you enjoyed your stay with us at the Hampton Inn Southwest.
6/10 Okay
Matthew
Nov 12, 2023
Matthew
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for letting us know about your stay here. We will the opportunity to talk further about how we could have made your stay a 10 out of 10. Please reach out to us.
10/10 Excellent
Lindsay
Traveled with family and small children, Traveled with partner
Staff was amazing and accommodating, will def visit again
Lindsay
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Your positive feedback has been shared with our team. We are excited to know that you had a great time here and look forward to having you back with us.
The person at the front desk when I arrived was awesome. I was happy with my stay and at 11 at night a friendly person to greet me was welcome. I left at 6 the next morning and she was just as cheerful. Give that woman a raise for doing her job better than most.
Marven
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
I am thrilled that our team was able to make a great experience for you. Your comments will be shared with them.
10/10 Excellent
Paulette
Nov 4, 2023
Paulette
Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
Thank you for letting us know how much you enjoyed your stay with us at the Hampton Inn Southwest.
Quiet and safe area. Rotating continental breakfast choices. Smells nice in the foyer and elevator. Clean and well maintained.
Rachel
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your positive feedback regarding your stay with us at the Hampton Inn Southwest. We look forward to having you back with us in the future.
Thank you for letting us know that you enjoyed your overall stay with us. Let us know how we could have made your stay a 10 out of 10.
8/10 Good
Vincent
Oct 25, 2023
Vincent
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for letting us know that you enjoyed your overall stay with us at the Hampton Inn Southwest.
8/10 Good
Elijah
Traveled with family and small children
Oct 24, 2023
Liked: Cleanliness, staff & service
The rooms are alright, but the bathrooms could use significant upgrades. No exhaust fans means paint peeling from ceilings and the tub has glazing chips in several areas.
Elijah
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
We greatly appreciate your feedback regarding your time here with us. Your comments have been shared with our team to continually improve our guest experience. Thank you again and we look forward to having you stay with us again.
Some kind of maintenance issue. We were upgraded at no cost. Ended up with a suite, sweet
Brady
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
I am delighted to hear that my team was able to correct the situation quickly and provide a great stay for you. Your comments will be shared with the team. Looking forward to having you stay with us again.
We spent one night here too see a concert.Excellent location with restaurants shops located in the area.
Staff was excellent.
Charles
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for your kind remarks concerning you time here with us. We are delighted to know that our team was able to provide a memorable experience.
8/10 Good
Donald
Sep 27, 2023
Donald
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for taking the time to let us know about your time here. Our team strives to provide an outstanding experience and we are glad to see that you had an overall enjoyable stay.
Adequate for a one-night stay before an early morning flight out of Fort Wayne. Pretty convenient to the airport but not much to do in the area otherwise.
Devin
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
We appreciate you taking the time to let us know about your recent stay with us. Your comments will be shared with our team. Looking forward to having you stay with us in the future.
4/10 Poor
Tim
Sep 23, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Tim
Stayed 1 night in Aug 2023
Response from General Manager on Oct 4, 2023
Thank you for taking a moment to rate your stay. We welcome the opportunity to speak with you further on how we could improve to deliver a 5 out of 5 score for you. Please contact the hotel directly.
Very helpful personnel. Enjoyed their smiles, kind responses. inviting property and will/would stay again. Only suggestion: Remove exercise/weight room and install washers & dryers.😊
Thanks for a very good stay.
K. &. L Apple
Keith
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you for your wonderful comments and suggestions. We will definitely share these all with our team. We look forward to having you back with us.
Our team is thrilled to know that you enjoyed your time here with us. We strive to provide a clean and friendly experience and it seems that we achieved that during your stay.
Very friendly staff. Breakfast choices were fantastic!
John
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you so much for your positive feedback regarding your time here with us at the Hampton Inn Southwest. Our team looks forward to having you stay with us again when you are back in the area.