수영장

힐튼 가든 인 포트 워스 얼라이언스 에어포트 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 588개" "
평점 8 - 좋아요. 1000개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 79개" "
평점 4 - 별로예요. 1000개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 26개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

SUNG TAE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 9월 6일
Thank you for the lovely rating, Sung!We are delighted to see that you had a wonderful time at Hilton Garden Inn Fort Worth Alliance Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - 훌륭해요

Sungsue

좋아요: 청결 상태
2018년 7월에 6박 숙박함

8/10 - 좋아요

Alan

2024년 3월에 2박 숙박함
답변 제공: Lupe A 님, 2024년 4월 22일
Dear Alan,Thank you for your review, we are glad you enjoyed your stay with us. We look forward to seeing you again in the near future.

10/10 - 훌륭해요

Klamer

Comfortable bed
2024년 3월에 2박 숙박함
답변 제공: Lupe A 님, 2024년 4월 22일
Dear Klamer,Thank you for your review, we are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future.

10/10 - 훌륭해요

darren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charge for parking and they charge for Breakfast. That is not good, when most hotels do not charge for parking or breakfast.New Owner's SUCK!
2024년 3월에 3박 숙박함
답변 제공: Lupe A 님, 2024년 3월 29일
Hello Darren,Thank you for staying with us and for your feedback. Our Hilton Garden Inn brand has a restaurant onsite and unfortunately breakfast is not included in the rate. I do apologize for my team not informing you about parking, I will make sure to take care of that fee, we apologize for any inconvenience caused. Please let me know if there is anything else I can do for you.

10/10 - 훌륭해요

Roberto

2024년 3월에 1박 숙박함
답변 제공: Lupe A 님, 2024년 4월 22일
Dear Roberto,Thank you for the review, we are really happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future.

10/10 - 훌륭해요

Claudette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lupe A 님, 2024년 3월 29일
Hello Claudette,Thank you for staying with us and for your feedback. I am glad to see you had a good stay with us. We look forward to seeing you in the near future.

8/10 - 좋아요

Dalia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay there again just hate that they charge for breakfast and parking
2024년 3월에 2박 숙박함
답변 제공: Lupe A 님, 2024년 3월 26일
Thank you for your review, I am happy to see that you had a good experience with us. We look forward to seeing you again in the future.

10/10 - 훌륭해요

KIMBERLY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NO COMPLAINTS , NICE AND CLEAN AND EASY CHECK IN AND CHECK OUT ! WHAT MORE CAN U ASK FOR !
2024년 3월에 1박 숙박함
답변 제공: Lupe A 님, 2024년 3월 26일
Thank you for your review, I am happy to see that you had a good experience with us. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Gerardo

2024년 2월에 1박 숙박함
답변 제공: Lupe A 님, 2024년 3월 26일
Thank you for your review, I am happy to see that you had a good experience with us. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Mauricio M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly employees
2023년 12월에 3박 숙박함
답변 제공: Kielle 님, 2024년 3월 11일
Mauricio M, thank you for choosing to stay with us. We appreciate you. We will let our employees know that you enjoyed their friendliness. We hope to see you again.

8/10 - 좋아요

Devin 님, HUMBLE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Kielle 님, 2024년 3월 11일
Thanks for the 4 stars, Devin!

6/10 - 괜찮아요

Takako

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The faucet didn’t close completely. Water was dripping a little bit.
2024년 2월에 2박 숙박함
답변 제공: Kielle 님, 2024년 3월 11일
Takako, thank you for taking the time to let us know about your experience. We apprecieate your feedback and will address the issues with the appropriate department. We hope that you will stay with us again.

10/10 - 훌륭해요

gracie

2024년 2월에 2박 숙박함
답변 제공: Lupe A 님, 2024년 3월 26일
Thank you for your review, I am happy to see that you had a good experience with us. We look forward to seeing you again in the future.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff. Clean rooms.
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Jennifer, thank you for enjoying your visit to the Hilton Garden Inn Fort Worth Alliance Airport. Our team members take great pride in maintaining a clean and welcoming environment. We're thrilled you had a pleasant experience and look forward to serving you again in the future.

8/10 - 좋아요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Danielle, thank you for taking the time to leave a 4-star rating. It's heartening to know your stay at Hilton Garden Inn Fort Worth Alliance Airport met your expectations. We hope for the opportunity to deliver an uninterrupted 5-star experience on your next visit. Safe travels until we meet again!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Michael, thank you for your terrific rating of Hilton Garden Inn Fort Worth Alliance Airport. It's always a pleasure to know that guests enjoyed their stay with us. We're looking forward to your next visit!

8/10 - 좋아요

Derrick

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
We appreciate your lovely rating, Derrick!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Fort Worth Alliance Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 - 훌륭해요

Holly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing staff and service
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Thanks for the fantastic rating, Holly!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Fort Worth Alliance Airport. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great. We checked in late and had no problems.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Bradley, it's wonderful to hear that you had a smooth check-in experience at Hilton Garden Inn Fort Worth Alliance Airport, even at a late hour. We appreciate your acknowledgement of our dedicated team. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for sharing, Joshua!At Hilton Garden Inn Fort Worth Alliance Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Mark

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Thank you for sharing your perfect rating with us, Mark!It's wonderful to see how much you appreciated your time at Hilton Garden Inn Fort Worth Alliance Airport! We want everyone to feel right at home at Hilton Garden Inn Fort Worth Alliance Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Brittney

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Brittney, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn Fort Worth Alliance Airport!

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love our monthly stay at this Hilton. The staff are simply awesome! We have yet to have an unpleasant or negative experience. I spoke with Ivie on the phone regarding specifics for room and she was very accommodating and the room was perfect. The bedding was very comfy and we woke up well rested. We then enjoyed a delicious breakfast, kiddos to the cook. Rosie is very professional and friendly and enhanced our total Hilton experience. See yall next month!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Cheryl, it's wonderful to hear about your consistently excellent stays at Hilton Garden Inn Fort Worth Alliance Airport. Your positive feedback about Ivie's accommodation and Rosie's professionalism is certainly gratifying. Our team members take great pride in their work to make sure guests are well-rested, well-fed, and entirely satisfied. Your comments validate their efforts. We're eagerly awaiting your next visit!

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Sandra, thank you for choosing to stay at Hilton Garden Inn Fort Worth Alliance Airport. We appreciate your positive rating on Hotels.com and are committed to ensuring premier services on your future visits. We're looking forward to welcoming you back!

6/10 - 괜찮아요

Chantry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed here as a couples night away from the kids and to go Christmas shopping the next day. Breakfast is an extra $15, we didnt eat. You have to pay for parking which was odd. The room and hotel was fine. But when we went to leave in the morning, our catalytic converter had been stolen off our truck and a transmission line was severed making it undrivable. We had to have vehicle towed and make a police report. The front desk was informed and we were told the general manager would be contacting us soon. It has been 2 days and we have not heared from them. I have not heard if they have any cameras on the parking area but I could not see any. We were parked front row right by the pool. I would of expected more customer service and cameras since you have to pay to park in their lot.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kenneth

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Kenneth, thank you for your rating of the Hilton Garden Inn Fort Worth Alliance Airport. It would be wonderful to hear more about your experience so we can continue to improve our service. We hope to welcome you back soon for an even better stay.

8/10 - 좋아요

Ruthie

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
Ruthie, your positive rating of the Hilton Garden Inn Fort Worth Alliance Airport is greatly appreciated. We hope you enjoyed your time with us and sincerely look forward to welcoming you back in the near future!

8/10 - 좋아요

Cheryl

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Thank you for the great rating, Cheryl!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton Garden Inn Fort Worth Alliance Airport. We'd like to share an even better experience with you soon.

8/10 - 좋아요

Tod

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Thank you for the 4-star rating, Tod!We are delighted to see that you had a wonderful time at Hilton Garden Inn Fort Worth Alliance Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 - 좋아요

Mary Hope

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Thanks for the great rating, Mary!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hilton Garden Inn Fort Worth Alliance Airport soon, we'd love to have you back!

8/10 - 좋아요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 16일
Angel, thank you for choosing Hilton Garden Inn Fort Worth Alliance Airport and for your high rating. We're thrilled to know that you had a pleasant experience. We hope to serve you again soon.

10/10 - 훌륭해요

Scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel very clean
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Scott, it's fantastic to hear your appreciation for the pristine environment at Hilton Garden Inn Fort Worth Alliance Airport. We take pride in maintaining a spotless and appealing setting. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

8/10 - 좋아요

David 님, Delray Beach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Cleanliness of my room was outstanding. Some of the lobby furnishings are very worn. None of the PC's in the Business Center worked, so I was unable to get my boarding pass in advance. Having to pay for parking at a suburban location is ridiculous.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
David, it's great to know you appreciated the pristine condition of your room at Hilton Garden Inn Fort Worth Alliance Airport. However, your observations about the lobby furnishings and our Business Center functionality have been noted. We're certainly committed to maintaining high standards across all our facilities. Regarding parking, it's a necessary measure to ensure adequate, secure space for all our guests' vehicles. We appreciate your understanding and look forward to your next stay with us.

4/10 - 별로예요

Scarlett

가족 여행
좋아요: 직원 및 서비스
Go to a best western or holiday inn express
Wi-Fi did not work, tv was in black and white. They also charge $15 for breakfast in the morning which was not great. Waffle House was better and cheaper! Staff was nice though. Bathroom was dingy and lightbulb was out. I definitely expected more for the coat!
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Scarlett, it's disappointing to hear that your recent stay was less than expected. We regret to know there were challenges with your room connectivity, television, and the bathroom facilities. Rest assured, our team members are committed to providing top-tier service and improvements are consistently made to ensure each guest enjoys their stay. Moreover, our breakfast pricing is in line with the quality and variety we strive to provide. That being said, we appreciate your gracious remarks regarding our courteous team members. We are committed to addressing the concerns you've mentioned and we hope you will consider giving us another chance to deliver the superior experience you deserve.

4/10 - 별로예요

Vonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You have to pay for your own breakfast, which is outrageous, and the food is cold. They provide shampoo and conditioner in your shower and the bottles were empty. The tub filled up with water while I was taking a shower, and the lounge closes at 10pm every night.
2023년 10월에 2박 숙박함
답변 제공: MIlton Cruz 님, 2023년 10월 31일
I apologize for your not really good experience with us, the last thing we want is to provide a bad service to our guest. Would you please let me know how son did we fix your tub and provide the amenities you were missing in your room? Did we make it right as soon as you reported to the front desk? Please let us know.Thanks

6/10 - 괜찮아요

실제 이용하신 고객

2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Thank you for the feedback, Ingrid.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

STEPHANIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean hotel, comfortable bed, but pillows too soft. We were on the 4th floor and room was uncomfortably warm. A/C struggling to keep cool, but would recommend this hotel.
2023년 10월에 1박 숙박함
답변 제공: Kielle 님, 2023년 10월 25일
Thanks for your feedback, Stephanie! We are happy to hear that you enjoyed the hotel cleanliness. We look forward to seeing you again in the future.

2/10 - 너무 별로예요

Samuel

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Expedia you owe me I never could get checked into my room. And you fixed it once. And they still couldn't check me in. I had to book a completely different booking not with your service.. You are stealing my money and i would like it back..
2023년 10월에 1박 숙박함
답변 제공: Kielle 님, 2023년 10월 24일
Mr. Gaston, I'm sorry to hear that we were unable to accommodate your reservation. Please contact Expedia directly to correct any billing issues. Thank you.

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Thanks for the perfect rating, Jay! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Fort Worth Alliance Airport. Have a great day!

8/10 - 좋아요

Gordon

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 8일
Gordon, thank you for choosing the Hilton Garden Inn Fort Worth Alliance Airport. We're pleased to see your rating reflects a satisfying stay. Your support as our guest is greatly appreciated, and we hope to welcome you back for another enjoyable visit.

10/10 - 훌륭해요

Laci

좋아요: 편의 시설/서비스
Hotel and amenities were very nice! Staff was nice and everything was very clean. Nicest hotel in the immediate area!
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 16일
Laci, we're thrilled to hear about your positive experience at Hilton Garden Inn Fort Worth Alliance Airport. It's great to know that our well-maintained facility, welcoming team members, and top-tier amenities resonated with you during your stay. We aim to be the finest in the area; your feedback certainly signifies that we're on the right track. Thanks for your time, and we hope to see you again soon.

8/10 - 좋아요

Dora

2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 17일
Dora, we appreciate the positive rating you gave Hilton Garden Inn Fort Worth Alliance Airport. We hope to see you again in the future to provide another great experience.

10/10 - 훌륭해요

Marla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to relax!!
We love staying here!! Convenient to family, and an excellent location!! Food, bar and snacks along with a pool and hot tub, make for a great get away!! We are frequent guests here!!
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 10일
Marla, thank you for sharing your delightful experiences with Hilton Garden Inn Fort Worth Alliance Airport. It pleases us greatly to know our location, dining options, and amenities like the pool and hot tub consistently meet your needs and provide a wonderful getaway. As frequent guests, your loyalty does not go unnoticed, and we're thrilled to continue welcoming you back for more enjoyable stays. Thank you again for choosing us.

10/10 - 훌륭해요

CURTIS JUNIOR

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is excellent and the staff. The hotel has a fair kitchen with some good varieties to choose. My grade B
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 7일
Curtis Junior, thank you for your review. We're delighted you enjoyed your stay at Hilton Garden Inn Fort Worth Alliance Airport. It's pleasing to hear about your positive experience with our team members and the variety of options at our kitchen. We hope to welcome you back soon for another splendid stay.

4/10 - 별로예요

Eureka

가족 여행
별로예요: 청결 상태
Sheets were not clean on one of the double beds. No daily house cleaning, you had to inform front desk the day before if you desired this service, I’ve never experienced this before.
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 4일
Eureka, we regret to hear that certain aspects of your stay did not meet expectations. Rest assured that cleanliness and guest comfort are paramount to us and our team is currently exploring improved communication methods regarding our housekeeping services to enhance guest experience in the future. We hope that you'll give us another chance to demonstrate our commitment to quality service.

10/10 - 훌륭해요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 2일
Thank you for the great rating, Brandi!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Fort Worth Alliance Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Don

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel was awesome, very comfortable and the staff was very kind and attentive. We enjoyed our stay and would stay again.
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 28일
Thanks for the amazing rating, Don!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Fort Worth Alliance Airport!

10/10 - 훌륭해요

Marsha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would go back
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 28일
Thank you for the fantastic rating, Marsha!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Fort Worth Alliance Airport! We can't wait to see you again soon.

10/10 - 훌륭해요

Eduardo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Amazing!
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 28일
Thank you for the wonderful rating, Eduardo!It's fantastic you enjoyed your time at Hilton Garden Inn Fort Worth Alliance Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!